Singapore Stopover Program Workshop Series. 29 June 2016

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Maude Price
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1 Singapore Stopover Program Workshop Series 29 June 2016

2 OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER

3 OVERVIEW Stopover Packages WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Basic Stopover Stopover with Inclusions Premium Stopover Airport packages City Transit Day use Explorer Pass

4 OVERVIEW Basic Stopover BCAG WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER From $45pp TWNB and $125 SGLB Includes: Return Airport transfers Accommodation Boarding Pass Privileges Can be offered to passengers whose destination is Singapore

5 OVERVIEW Stopover Attractions SSWP WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER From $61pp TWNB and $135 SGLB Includes: Accommodation Return Airport Transfers Boarding Pass Privileges 50% discount on a la carte food menu at designated outlets in the hotel Unlimited rides on the Hop on Bus Over $500 worth of sightseeing Access to 20+ attractions

6 OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Premium Stopover Basic BSSP From $221pp TWNB and $361 SGLB Includes: Accommodation Superior/Deluxe Room Breakfast Return private limousine transfers WiFi in room Boarding Pass Privileges Late checkout to 1600 (subject to availability)

7 Premium Stopover Attractions SSP OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER From $321pp TWNB and $461 SGLB Includes: Accommodation Superior/Deluxe Room Breakfast Return Private Car Transfers WiFi 50% discount on a la carte menu at designated food outlet, with some exceptions, at the hotel Boarding Pass Privileges Late checkout to 1600 (subject to availability) Hop on Hop off bus (Duck & Hippo) Over $500 worth of sightseeing Access to 20+ attractions

8 OVERVIEW Airport Packages TRAN Ambassador Transit Lounge WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER (Cannot be booked with other SSH packages) 6 hours $36 Includes: Shower with basic toiletries Light snacks/non-alcoholic drinks Local and International magazines Complimentary WiFi / Internet and local calls

9 Airport Packages HCAG/TRAN OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Ambassador Transit Hotel HCAG From $15pp TWNB and $62 SGLB for 6 hour block CANNOT USE WITH ANY OTHER STOPOVER PACKAGES ON PNR Ambassador Transit Hotel TRAN From $77pp TWNB and $124 SGLB for 6 hour block TRAN (Applies to passengers who have already purchased a Stopover or Transit package in the same itinerary) Includes: Standard Room TV Ensuite bathroom Complimentary tea and coffee Wake up call service Non smoking rooms

10 OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES City Transit Day use TRAN From $90pp TWNB and $149 SGLB Includes: Accommodation from 7am to 9pm (with some exceptions) Return airport transfers 26 hotels to choose from, includes Crowne Plaza Changi Access to hotel facilities (pool, gym etc.) PROCEDURES FOR PASSENGER

11 Explorer Pass SGEP OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER From $61 per adult, $46 per child (up to 18 years) Not for sale with any other stopover package Includes: One time access to more than 20 attractions. Singapore Zoo Hop on Bus Singapore Flyer Gardens by the Bay Plus more. *Note* does not include Universal Studios Can be used for SIN destination on return ticket and passengers can secure their own accommodation

12 OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Eligibility Available until 31 March 2017, excluding Singapore Grand Prix, September Must be on SQ paper, travelling from Australia (POS Australia) Singapore further destination on SQ or MI vv for all packages EXCEPT Basic Stopover and Explorer Pass. Basic Stopover and Explorer Pass can be purchased with Singapore destination return tickets. All packages can be purchased in conjunction with wholesale bookings.

13 OVERVIEW How to Book Stopover Packages WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES Check Availability Package Booking Codes GDS Booking Procedure Check Confirmation Documents PROCEDURES FOR PASSENGER

14 OVERVIEW Check Availability WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY Select a hotel and note the hotel booking code, ie XS1323. To check on room availability go to HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER

18 PROGRAMME TOUR CODE REMARKS SIN Stopover Holidays SSWP With sightseeing inclusions and Transfers, must be travelling SQ/MI to another city. Basic SIN Stopover Holiday BCAG Transfers only, can be SIN destination pax Transit Lounge TRAN 6 Hours Transit Hotel (T2/T3 Hotels) HCAG For pax WITHOUT existing stopover booking Transit Hotel (T2/T3 Hotels) TRAN For pax WITH existing stopover booking Transit Dayuse Package TRAN City Hotels 7am 9pm (with exceptions) Singapore Explorer Pass SGEP1 One day SGEP2 Two day SGEP3 Three day One time access to more than 20 attractions. Can be SIN destination only

19 OVERVIEW GDS Booking Instructions Sabre: WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES 0HTLSQNN1SININddmmm-OUTddmmm/Tourcode-roomTypehotelCode/Optional free format (max 32 characters). Example: 0HTLSQNN1SININ01JAN-OUT03JAN/SSWP-TWNB-XS1302/PREPAID LATE CHECKOUT PROCEDURES FOR PASSENGER

20 Blank PNR:

21 Format entered and not requested yet:

22 Showing pending booking:

23 Showing confirmed booking:

24 Showing booking which has been confirmed at agents end (i.e changing from KK to HK):

25 OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES GDS Booking Instructions Galileo: 0TURSQNN1SINddmmm-ddmmm/Tourcode-RoomType HotelCode/Optional free format. Example: 0TURSQNN1SIN01JAN03-JAN/SSWP-TWNB-XS1302/prepaid late checkout. PROCEDURES FOR PASSENGER

26 Blank PNR:

27 Format entered and not requested yet:

29 Showing confirmed booking:

30 Showing booking which has been confirmed at agents end (i.e changing from KK to HK):

31 GDS Booking Instructions OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY Amadeus: SSTURSQNN1SINddmmm-ddmmm/Tourcode-RoomType- HotelCode/optional free format. Example: SSTURSQNN1SIN01JAN-03JAN/SSWP-TWNB-XS1302/Prepaid late checkout. HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER

32 Blank PNR:

33 Format entered and not requested yet:

34 Format entered and not requested yet:

35 Showing pending booking:

36 Showing booking which has been confirmed at agents end (i.e changing from KK to HK):

37 OVERVIEW *Note* WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES If the response is UC, please look for the rejection message in your PNR and rebook. Perhaps our allotment at the hotel is full? For Transit Hotels, Transit Lounge, Transit Day-use packages the OUT date in the booking entry is +1 day. For example: for a day use package on 1 Jan you would put: in01jan-out02jan PROCEDURES FOR PASSENGER

38 OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Accommodation Room Types: TWNB Twin 2 pax do not use DBLB. SGLB Single 1 pax. TRPB Triple (twin room with one extra rollaway bed). For pax travelling with children 2A1C and 1A2C, please book as TRPB, only one extra rollaway bed will be provided. The 2nd child will share existing bedding with parents. Charge 3 x TWNB rate. If you have passengers booked in separate PNRs, TCP each reloc at the end of the request to link the bookings.

39 OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER *Note* You MUST enter the EMD number in the OSI fact field of the PNR using the following entry: Galileo - SI.SQ*EMD AUD87, ROYAL HOTEL 01-02JAN15 Amadeus - OS SQ EMD AUD87, ROYAL HOTEL 01-02JAN15 Sabre - OSI SQ EMD AUD87, ROYAL HOTEL 01-02JAN15 *Note* Sabre agents must their EMD number to tradewinds_ssh@singaporeair.com.sg. If the EMD number is not entered in the PNR the hotel will be cancelled 48 hours before departure. If changes are made to the PNR, ensure changes are advised to Tradewinds via . Your clients MUST take a print out of the EMD with them to present to the SIA representative at the Singapore Stopover Counter at Singapore Changi Airport T2 or T3.

43 Explorer Pass GDS SYSTEM ABACUS INFINI SABRE WORLDSPAN GALILEO APOLLO AMADEUS BOOKING ENTRIES 0HTLSQNN1SININddmmm-OUT ddmmm/tourcode-roomtype-hotelcode/opt Free format Example for booking a 2-Day pass for 1A1C: 0HTLSQNN1SININ12AUG-OUT18AUG/SGEP2-SGLB-1A1C 0HTLSQNN1SININddmmm-OUT ddmmm/tourcode-roomtype-hotelcode/opt Free format Example for booking a 3-Day pass for 1A1C: 0HTLSQNN1SININ12AUG-OUT18AUG/SGEP3-SGLB-1A1C 0TURSQNN1SINddmmmddmmm/Tourcode-RoomType-HotelCode/opt Free format Example for booking a 1-Day pass 2A1C: 0TURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A1C 0TURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A SSTURSQNN1SINddmmm-ddmmm/Tourcode-RoomType-HotelCode/opt Free format Example for booking a 1-Day pass for 3A: SSTURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A SSTURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A SSTURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A

44 Add-On Products OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY Breakfast Free Format INCL BFAST Late check out to 1800 Free Format LATE C/O TILL 6PM Late check out after 1600 Free Format LATE C/O TILL DEP from $21 per person (cat A hotel) charge half the extra night rate charge extra night rate Early check in before 12 noon charge extra night rate Free Format EXTRA NIGHT FOR EARLY CHECKIN Wheelchair transfers (foldable) FOC Request must be booked through Tradewinds HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Other Requests: Smoking Room Non Smoking Room High Floor Lower Floor Adjoining Room Free Format SMKG RM Free Format NON SMKG RM Free Format HIGH FLR Free Format LOWER FLR Free Format ADJ RM

45 Procedures for your client OVERVIEW Seat in Bus Transfers Departure times in your brochure Arrival in SIN T2 WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Arrival in SIN T3 Departure from Hotel will be organised by Tradewinds who will liaise directly with client Private Car Transfers Mercedes E Class or equivalent - $43 Maximum 6 pax per way per vehicle, surcharge $29 per way per vehicle Free Format PTE TRF Met on arrival once through customs Departure from Hotel will be organised by Tradewinds

46 Beyond the Island OVERVIEW WHY CHOOSE SINGAPORE AS A STOPOVER DESTINATION? WHAT STOPOVER PACKAGES DO WE HAVE TO OFFER ELIGIBILITY HOW TO BOOK STOPOVER PACKAGES PROCEDURES FOR PASSENGER Optional stays include: Bintan Island Batam Island Jahor Malacca 3 Day 2 Night Packages to Tioman Island Daytrips, includes: Ria Bintan Golf Club, LEGOLAND Johor and Trails of the Sea Gypsies Bintan Island Contact Tradewinds on SSH_Tradewinds@singaporeair.com.sg to book

47 GDS SYSTEM ABACUS INFINI SABRE WORLDSPAN GALILEO APOLLO AMADEUS BOOKING ENTRIES 0HTLSQNN1SININddmmm-OUT ddmmm/tourcode-roomtype-hotelcode/opt Free format Example for booking a 2-Day pass for 1A1C: 0HTLSQNN1SININ12AUG-OUT18AUG/SGEP2-SGLB-1A1C 0HTLSQNN1SININddmmm-OUT ddmmm/tourcode-roomtype-hotelcode/opt Free format Example for booking a 3-Day pass for 1A1C: 0HTLSQNN1SININ12AUG-OUT18AUG/SGEP3-SGLB-1A1C 0TURSQNN1SINddmmmddmmm/Tourcode-RoomType-HotelCode/opt Free format Example for booking a 1-Day pass 2A1C: 0TURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A1C 0TURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A SSTURSQNN1SINddmmm-ddmmm/Tourcode-RoomType-HotelCode/opt Free format Example for booking a 1-Day pass for 3A: SSTURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A SSTURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A SSTURSQNN1SIN12AUG-18AUG/SGEP1-SGLB-1A

48 Universal Studios is included in the Singapore Explorer Pass (True or False?) FALSE! Where do you check hotel availability when booking SSH? SSH QUIZ All information provided is subject to change without notice. Please check all terms, conditions and fare sheets for current information. This information is to be used as a guide only. THANK YOU Singapore Airlines website - What is the Tour Code for a 2 Day Explorer Pass? SGEP2 BCAG can be used when final destination is Singapore (True or False?) TRUE! Ambassador Transit Hotel can be booked through your GDS (True or False?) True. What is the name of the Hop on Hop Off Bus in Singapore? Duck and Hippo How many hotels are offered in Category B of the Singapore Stopover Holiday? 6 hotels What is the price per person for breakfast in a Category A hotel? From $21 per person

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