Agency Private Fares. Study Guide

Transcription

1 Agency Private Fares Study Guide

2 Acknowledgement: This document was developed by Galileo Training Services. Customer feedback is important to us. Please take a few minutes to send any questions or comments to us at training.development@galileo.com 2007 Galileo International, L.L.C. All rights reserved. Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Galileo International. All screen examples and other inserts associated with system output are provided for illustration purposes only. They are not meant to represent actual screen responses, rates, etc. Galileo International may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Galileo International. All other companies and product names are trademarks or registered trademarks of their respective holders. 4/07

3 Contents Module 1: Introduction Course Objectives Prerequisites Connectivity and Installation Requirements Connectivity Requirements Installation Requirements Desktop Requirements Update Schedule Best Practice Best Practice Procedure Best Practice Tips Important Training Recommendations Security Logging in to Agency Private Fares Logging Out Module 2: Main Menu Functions Module Objectives Home Admin Creating a User Profile Editing a User Deleting a User Editing My Profile Unlocking Contracts Search Help Contents Index Search Glossary Logout Module Review Module 3: Creating Zones Module Objectives Planning Your Zones City Codes vs. Airport Codes Smaller vs. Larger Zones Meaningful Names Creating a Zone Searching for Zones Editing a Zone Updating Zones within Contracts Copying a Zone Deleting a Zone Module Review Agency Private Fares Study Guide, December 2006 i

4 Contents Module 4: Creating Global Distribution Groups Module Objectives Planning Your Distribution Groups Creating Global Distribution Groups Searching for Global Distribution Groups Editing a Global Distribution Group Updating Distribution Groups within Contracts Copying a Global Distribution Group Deleting a Global Distribution Group Contract-specific Distribution Groups Module Review Module 5: Planning Your Database Module Objective Organizational Considerations Standard and Calculated Contracts Net and Selling Contracts Contract Rule ID Account Codes Distribution Groups Contract Size Contract Spreadsheet Module 6: Creating a Standard Contract Module Objectives Contract Header Navigation Navigation Bar Add and Add Exception Buttons Save & Continue and Save & Close Buttons Mandatory Windows Fares/Routes Distribution (Set Selling Levels) Set Selling Levels Validating a Contract Module Review Module 7: Creating a Calculated Contract Module Objectives Contract Header Navigation Navigation Bar Add and Add Exception Buttons Save & Continue and Save & Close Buttons Mandatory Windows Fares/Routes Distribution (Set Selling Levels) Set Selling Levels Validating a Contract Module Review ii Agency Private Fares Study Guide, December 2006

5 Contents Module 8: Adding Optional Contract Details Module Objectives Optional Windows Rules Text Acct Code Days/Week Exception Window Seasons Flight Rules Negative and Positive Statements Flight Requirements Option Add/Add Exception Code Share Negative and Positive Statements Flight Requirements and Option Adv Res/Tkt Min/Max Stopovers Combinations Blackouts Surcharges Discounts Rules Text View Changes Module Review Module 9: Searching, Viewing, Editing, and Committing Contracts Module Objectives Searching for an Uncommitted Contract Searching for an Uncommitted Contract (Cont.) Deleting an Uncommitted Contract Editing an Uncommitted Contract View Summary View Full View Changes Committing a Contract Checking the Fares in Apollo Identifying an Agency Private Fare Editing a Committed Contract Discontinuing a Contract Reactivating a Contract Locked Contracts View Changes (Audit Trail) Module Review Agency Private Fares Study Guide, December 2006 iii

6 Contents Module 10: Copying a Contract Module Objectives Copying within Your Supplier Code Copy Standard Contract Copy Calculated Contract Copying outside Your Supplier Code Module Review Appendix A: Contract Template... A.1 Appendix B: Sample Contracts... B.1 Standard Contract Examples... B.1 Calculated Contract Examples... B.6 Appendix C: Answer Key... C.1 Module 2: Main Menu Functions... C.1 Module 3: Creating Zones... C.2 Module 4: Working with Global Distribution Groups... C.4 Module 6: Creating a Standard Contract... C.4 Module 7: Creating a Calculated Contract... C.5 Module 8: Adding Optional Contract Details... C.5 Module 9: Viewing, Editing, and Committing a Contract... C.5 Module 10: Copying a Contract... C.6 Appendix D: Tariff Display and Pricing Formats... D.1 Tariff Display Formats... D.1 Formats without an Account Code... D.1 Formats with an Account Code... D.2 Net Fare Formats... D.3 Other Modifiers... D.3 Pricing Formats... D.4 Formats without an Account Code... D.4 Formats with an Account Code... D.4 Net Fare Formats... D.5 Other Modifiers... D.5 Rules Text Formats... D.5 iv Agency Private Fares Study Guide, December 2006

7 Module 1: Introduction For over a decade, travel agents have been loading private fares through a series of fill-in format screens in Apollo with Galileo International s original PrivateFares product. Galileo by Travelport has recognized the value of providing travel agencies and consolidators with the means to maintain their special/negotiated fares, both efficiently and effectively in an easy-to-use way. Based on these reasons, Agency Private Fares has been designed. Agency Private Fares is a graphical user interface (GUI) product, accessible on the Internet, which enables travel agencies to load their special/negotiated fare contracts into Apollo, where they are then available for automated distribution. The tool is designed around the paper contracts used in agencies. The database is maintained through Agency Private Fares, which resides within the Galileo 360 Fares database. Although Agency Private Fares are not guaranteed, full rule validation is applied when quoting and storing a fare in a PNR. Agency Private Fares are integrated with public fares and Airline Private Fares that you may already use. Your travel counselors can access Agency Private Fares through Focalpoint and Viewpoint, agency Web sites that receive fares from Galileo, and Travelport. Course Objectives By the end of the course you will be able to: Interpret contract information as it relates to the Agency Private Fares product. Use best practice to load private fare information through Agency Private Fares. Create zones and distribution groups. Copy contracts through Agency Private Fares. Identify private fares via Focalpoint tariff display accessing the rules text. Agency Private Fares Study Guide, December

8 Module 1: Introduction Prerequisites To participate in this course you must be familiar with Galileo 360 Fares and know how to read and interpret fares rules. Connectivity and Installation Requirements Following are the connectivity, installation, and desktop requirements when running Agency Private Fares. Connectivity Requirements Agency Private Fares can be supported through either an Internet connection or a dedicated connection. In general, the following recommendations apply: An Internet connection, with an SSL protocol for security, typically offers a less expensive option that is appropriate for client applications with more limited traffic, or in locations where standard telecommunications are potentially unreliable or cost-prohibitive. A dedicated connection is more expensive, but typically has more reliable availability. This option is more appropriate for high-traffic client applications or in environments where reliability is highly critical. The amount of network bandwidth is the most important factor in planning for adequate capacity. Regardless of the type of network connection, the size of the connection has the most direct effect on the speed and capacity of the client application. Description Phone services ISP provider Connectivity to the Internet Target Requirements A 56K baud rate is preferable for response times of inquiries made to the system. Users must have an ISP for Internet access. Users can connect to the Internet using an internal or external modem, LAN, or DSL. Installation Requirements User must be running Microsoft Internet Explorer 5.5 or higher. 1.2 Agency Private Fares Study Guide, December 2006

9 Module 1: Introduction Desktop Requirements The optimal performance system requirements for running Agency Private Fares are: Windows 95, 98, 2000, XP, Me, or NT Pentium III 400 MHz MB RAM 800 x 600 minimum screen resolution Pop-up blockers should be disabled Update Schedule There are five Agency Private Fares updates per day, seven days a week. That means that if you commit your contract before the listed time, the fares should appear in Apollo within about a half hour. The following table shows the Greenwich Mean Time (GMT) schedule and converts it into North American standard time zones. Note: For Daylight Savings Time, add one hour, where applicable GMT 0800 GMT 1300 GMT 1800 GMT 2300 GMT 12:30 AM NT 4:30 AM NT 9:30 AM NT 2:30 PM NT 7:30 PM NT 12:00 MDNT AT 4:00 AM AT 9:00 AM AT 2:00 PM AT 7:00 PM AT 11:00 PM ET 3:00 AM ET 8:00 AM ET 1:00 PM ET 6:00 PM ET 10:00 PM CT 2:00 AM CT 7:00 AM CT 12:00 NOON CT 5:00 PM CT 9:00 PM MT 1:00 AM MT 6:00 AM MT 11:00 AM MT 4:00 PM MT 8:00 PM PT 12:00 MDNT PT 5:00 AM PT 10:00 AM PT 3:00 PM PT 7:00 PM AKT 11:00 PM AKT 4:00 AM AKT 9:00 AM AKT 2:00 PM AKT 6:00 PM HT 10:00 PM HT 3:00 AM HT 8:00 AM HT 1:00 PM HT Agency Private Fares Study Guide, December

10 Module 1: Introduction Best Practice Throughout this study guide, there are best practice notes, which help you build contracts in the most efficient manner. For a complete discussion, see Best Practice in Agency Private Fares Help. This section includes a brief discussion of the best practice. There are two sets of best practices in this section: Best practice procedure the recommended order to enter contract data Best practice tips suggestions to optimize the efficiency for entering and processing fares Best Practice Procedure Galileo International recommends that you enter contract data into the Agency Private Fares product in the following order: 1. Plan your private fares database. 2. Create zones. 3. Create global distribution groups. 4. Create Contract Header. 5. Add mandatory provisions (fares/routes and distribution). Note: Assign a distribution group that includes one pseudo city so that you can test fares before wider distribution. 6. Add optional provisions (combinations, advance purchase, minimum and maximum stay, etc.) Note: Add rules text after you have added all other optional provisions. 7. Save the contract. 8. View full contract and commit. 9. After Galileo 360 Fares database is updated, perform quality assurance checks on tariff display and fare quote in Apollo. 10. If broader distribution is necessary: a. Edit the contract to include more distribution groups. b. View full contract and commit again. 1.4 Agency Private Fares Study Guide, December 2006

11 Module 1: Introduction Best Practice Tips Use the following recommendations to efficiently enter Agency Private Fares data and to speed processing when your travel counselors retrieve the fares. Many of these tips are repeated throughout the study guide. Tip Set appropriate discontinue dates Use zones whenever possible Test your fares first If a fare is valid for all airports in a city, file one fare using the one city code instead of individual fares for each airport code. Use an account code Explanation The discontinue date should be the last date that the contract is available for outbound travel. Remember that additional parameters may be added to the optional first/last ticket date and first/last travel date, where the last travel date equals the last date return travel can commence. There is no need to add a future discontinue date unless the contract is in actual use. A contract remains in the system one year after discontinue date and may easily be reactivated. Fare retrieval is much quicker when cities are grouped in a zone. So even if you are building a contract with only a few cities, use a zone if at all possible. The added benefit is that the zone can be re-used. Always test your Agency Private Fares contracts before distributing them to your end users. When you first build a contract, add a distribution group that includes only your test pseudo. Ensure fares are quoting and displaying as intended. After testing, add distribution groups for your real end users. If you do not have a test pseudo, you can achieve the same effect by adding an unusual or unique account code. The fares can only be retrieved by those who know that account code and can test the fares. Once you are certain the fares are correct, removed the account code or change the account code to the one appropriate for the contract. For all fares to/from London airports: City Code LON should be used when fare is valid to/from Heathrow (LHR), Gatwick (LGW), Stansted (STN), London City (LCY), and Luton (LTN). For all international fares to/from New York airports: City Code NYC should be used when the fare is valid to/from Kennedy Intl (JFK), LaGuardia (LGA), and Newark (EWR). When travel is not applicable to all airports associated to a city code, the Flight Rules window should be used to further restrict the fare to the applicable airports. An account code is a useful tool because it allows a travel counselor to zero in on only the fares that are applicable for a specific customer or purpose. It can also improve speed of system response. Continued on next page Agency Private Fares Study Guide, December

12 Module 1: Introduction Best Practice Tips (Cont.) Tip Choose permissions on your distribution groups appropriately Use global distribution groups instead of contract-specific distribution groups where possible. Plan ahead Avoid building extra-large contracts Explanation Each distribution group can be given authority for UPDATE, REDISTRIBUTION, and/or SALE /TICKET. UPDATE allows those in the distribution group to update fare levels in the Agency Private Fares GUI, using their own supplier code. REDISTRIBUTION redistributes fares to locations that have Selective Access or Group Code agreements with locations identified in the distribution group. SALE/TICKET allows those in the distribution group to display/sell/ticket. Additionally, if you select none of the above, then fares are available for view only. The fewer the number of distribution groups, the quicker they are to update. Planning your contract is important not only because it saves you time entering the data, it also saves the system time in displaying your contract in the GUI. Entering data into an uncommitted contract and then editing that contract multiple times before it is committed generates a large amount of data on the audit trail. The more data generated, the longer the fares take to display. Building contracts that are too large based on the number of fares or rule provisions in them, or that have their size greatly increased by a high level of editing prior to commit, makes it is possible to receive a commit failure message. If you have a great many fares, try to use zones. This reduces the number of fare records that the system needs to process. If there are many rule provisions, try breaking it down into several smaller contracts. Try to commit data frequently to relieve the large build-up of audit data. 1.6 Agency Private Fares Study Guide, December 2006

13 Module 1: Introduction Important Training Recommendations This study guide may be used as a classroom course book or a self-study guide at your office. Hands-on exercises in the study guide create functioning fares in the live Apollo database. If you are using this as a self-study guide in your office, follow these guidelines to ensure that your travel counselors do not have access to these training fares in pricing and ticketing live reservations. The Site Administrator should: Create a global distribution group called HOME and include only your home or test pseudo city. In that way, other pseudo cities do not have access to the fares you create. Trainees should: Assign the distribution group HOME to all training contracts. Assign an account code TRAIN to all contracts created during training. That way, you are required to enter the account code TRAIN to display or quote the training fares in Apollo. Assign a discontinue date to all training contracts of no later than the last day of the month following input date. Fares do not appear in the active database after the discontinue date. When you finish training, add a discontinue date of the current day to all contracts that you created during training. Agency Private Fares Study Guide, December

14 Module 1: Introduction Security When the first person in your office completes the Agency Private Fares course, he is given a web address where he can register your agency for Agency Private Fares. Galileo then sets your Agency Account Table to allow you access to Agency Private Fares in Apollo. Galileo also creates a profile for the agency site administrator. The site administrator then creates profiles for agency users. These security levels are only required for users who are working in the GUI; they are not needed for travel counselors who are working in Apollo. The following table describes the four security levels in the Agency Private Fares GUI. Level Site Admin Agency User (View Only) Agency User (Update) Trainee Description The person or persons at the agency location who administer the application locally. Site administrators can create user profiles for their supplier code (pseudo city) and view and update all contracts within that supplier code. When creating user profiles, they can assign user IDs and grant appropriate levels of access for that supplier code, i.e. view only, or update and view. The profiles that they create take the location characteristics from their own ID. If a Site Admin manages multiple suppliers, he must have separate profiles for each supplier. The Site Admin has the ability to unlock contracts. Users who have authority to view contracts for their supplier code. May not make any changes. Note: This is only for agency users that view Agency Private Fares contracts in the GUI. User profiles are not needed for travel counselors working in Apollo. Users who have authority to view and update contracts, zones, and distribution groups for their supplier code. Users who have authority to view and update contracts and zones for their supplier code. 1.8 Agency Private Fares Study Guide, December 2006

15 Module 1: Introduction Logging in to Agency Private Fares Use the following steps to log in to Agency Private Fares. 1. On your Internet Explorer browser, go to: The Login screen appears. 2. Complete this screen using the following guidelines, and then press Enter. Field Supplier Code Username Password Description 5-character alphanumeric code starting with A and followed by the pseudo city code of the office that is loading the fares. 3-character pseudo city codes are preceded by a zero. This field is not case-sensitive. Example: If your pseudo city code is 1B1B, your supplier code is A1B1B. 5- to 8-character alphanumeric code assigned by Galileo or your site administrator. May use all letters, all numbers, or a combination. 6- to 8-character, case-sensitive code assigned by Galileo or your site administrator. Must include at least one numeric character. Password may be changed at any time. Note: If a user forgets a password, the site admin can reset it in the Edit Users section. If a site admin forgets a password, Galileo must reset it. Agency Private Fares Study Guide, December

16 Module 1: Introduction The first time you log in to Agency Private Fares, the Terms of Use dialog box appears. 3. To read the Terms of Use, click the Terms of Use link at the bottom of the dialog box. 4. Click Agree. Note: If you click Do Not Agree, the Agency Private Fares application closes. The Agency Private Fares Home page appears. Module 2 explains the Main menu, which appears on the Home page. Logging Out When you have completed working in Agency Private Fares, click Logout to log out. You should also close any browsers in which APF is active. If you do not work in APF for one hour, you are automatically logged out Agency Private Fares Study Guide, December 2006

17 Module 2: Main Menu Functions When you log in to Agency Private Fares, the Home page appears. The Main menu on the Home page is your starting point to create new users, contracts, zones, and distribution groups, search for existing items, or access Help. Module Objectives By the end of this module, you will be able to: Navigate the Main menu and access options Describe the functions of each option Create a new user Access the Search function Use the Help function Log out Home When you log in, the Home page appears. The following is a description of the Main menu options, which appear at the top of the screen. Function Home Admin Search Help Logout Description Create contracts, zones, and distribution groups, as well as search for existing items. Create, edit, and search for users. Unlock contracts. Search for zones, contracts, and distribution groups. Access Help for Agency Private Fares. Log out and return to the logon page. Agency Private Fares Study Guide, December

18 Module 2: Main Menu Functions Admin The information appearing on the Admin page varies, depending upon if you are a Site Admin or User. Response for Site Admin: The Site Admin can perform the following administration functions: Create, edit, or delete other users profiles. See Creating a User Profile in this module. Edit own profile. See Editing My Profile later in this module. Unlock contracts. See Unlocking Contract later in this module. Response for User: A User can perform the following administration function: Edit own profile. See Editing My Profile later in this module. 2.2 Agency Private Fares Study Guide, December 2006

19 Module 2: Main Menu Functions Creating a User Profile A Site Admin can create or edit a user profile. User profiles should be created only for users that work in the Agency Private Fares GUI; user profiles are not needed for travel counselors who price and ticket fares in Apollo. Hands-on: Site Admin should create a user profile for any users who are working in Agency Private Fares. Enter required information only. Use the following steps to create a user profile. 1. On the Admin page, click New User. The user profile appears. Continued on next page Agency Private Fares Study Guide, December

20 Module 2: Main Menu Functions Creating a User Profile (Cont.) 2. Complete the user profile, using the following guidelines. Required fields begin with an asterisk. Field *User ID *Supplier *New Password *Re-enter New Password *First Name *Last Name Company Name *Address1 Address 2 *City State Postal Code *Country Phone Fax Mobile Pager * *Permissions Description 5- to 8-alphanumeric character code. May be all letters, all numbers, or both. 5-character supplier code is pre-populated. You can only create users within your supplier code. This field cannot be updated, as it is based on the pseudo city code of the office that is loading the fares. 6- to 8-character case-sensitive password for the user. Must contain at least one numeric character. Cannot reuse the last 3 passwords. Same password for verification. First name. Last name. The company name as set up in the supplier profile is pre-populated or blank. Cannot update. 50-character address. Additional line, if necessary. City. State or province. Zip code or postal code. 2-letter country code. Telephone number. Fax number. Mobile telephone number. Pager number. address. Select permissions level from drop-down list. Note: Permission level is user s permission to use Agency Private Fares GUI. It does not refer to travel counselor s use of fares in Apollo. Agency-View Only can view contract, zones, distribution groups, but cannot update. Agency-Update can update own profile, create/edit/delete zones, create/edit contracts, and create/edit/delete distribution groups. Agency-Trainee can update own profile, create/edit/delete zones, create/edit contracts. Cannot create distribution groups. 2.4 Agency Private Fares Study Guide, December 2006

21 Module 2: Main Menu Functions 3. If you: Need to add another user, click Save & Continue. Need to cancel, click Cancel. Are finished adding users, click Save & Close. Editing a User A Site Admin can edit a user within the supplier code. However, if you need to edit another Site Admin s profile, contact Galileo. Use the following steps to edit a user. 1. On the Admin page, click Search. Hint: If you know the User ID, type it in the box, and then click Search. The Search Results Users page appears. Note: An asterisk before the User ID indicates an agency-level user. 2. Select the desired User ID and click Edit. The User Profile appears. 3. Using the guidelines in Creating a User, update the desired fields. 4. Click Save & Close. Agency Private Fares Study Guide, December

22 Module 2: Main Menu Functions Deleting a User A Site Admin can delete a user within the supplier code. However, if you need to delete a Site Admin s profile, contact Galileo. When a user leaves the company, be sure to delete the user profile. Note: If you delete a user while the user is logged on, the user immediately loses access to the application. Work in progress may or may not be lost. Use the following steps to delete a user. 1. On the Admin page, click Search. The Search Results Users page appears. 2. Select the desired User ID and click Delete. A warning message appears. 3. Click OK to delete the user. The user profile is deleted and the Admin page appears. Editing My Profile Site Admins and users can edit their own profiles. Hands-on: Add or update the information in your profile. Use the following steps to edit your profile. 1. On the Admin page, click Edit My Profile. Your User Profile appears. 2. Using the guidelines in Creating a User Profile, update the desired fields. Note: Some fields, such as User ID, Permissions, etc., cannot be changed. 3. Click Save & Close. 2.6 Agency Private Fares Study Guide, December 2006

23 Module 2: Main Menu Functions Unlocking Contracts When a user is creating, editing, or copying a contract, the contract is locked. This prevents two users from working on the contract at the same time. If the user logs off or times out of a session before committing the contract to the live Galileo 360 Fares database, the uncommitted version of the contract unlocks and another user can access the contract. If a user is working on a contract and leaves her desk, the Site Admin can unlock the uncommitted version of the contract. When she returns to enter more data in the contract, the system sends an error message indicating that she is no longer in control of the contract and that the Site Admin has unlocked it. To unlock an uncommitted version of a contract that a user is currently working on, the Site Admin takes the following action: 1. On the Admin page, Unlock Contract section, select the contract you want to unlock. 2. Click Unlock. Agency Private Fares Study Guide, December

24 Module 2: Main Menu Functions Search From the Main menu Search link (or the blue Search button on the Home page), you can search for zones, distribution groups, or contracts within your supplier code, or in another supplier code that allows you access. Searches are the first step in viewing, editing, or deleting an existing item. Note: Some items are case-sensitive. To start a search, on the Home page, click Search. The Search page appears. The Search function is covered in detail in future modules. 2.8 Agency Private Fares Study Guide, December 2006

25 Module 2: Main Menu Functions Help Agency Private Fares has a comprehensive and easy-to-use help facility that takes you step-by-step through any particular element of the system. It is designed to open the section that corresponds to the page you are viewing in Agency Private Fares. So if you are on the Admin page and click Help, the information associated with administration appears in a separate browser. Hint: If the Help button does not seem to work, Help is already open. Go to the Help browser and navigate to the page you need. You can navigate Help by selecting one of the four tabs at the top of any Help page: Contents Index Search Glossary Contents When you click Help on the Main menu, a two-pane help page appears. The left pane displays the Contents and the right pane displays the topic relevant to the task you are performing. If you are on the Search page and click Help, the following screen appears. From here you can either click: A chapter heading on the left pane to view a list topics, or A link on the right pane to view a topic Agency Private Fares Study Guide, December

26 Module 2: Main Menu Functions Index When you select the Index tab, the left pane changes to an alphabetical list of help topics. From here you can either: Scroll to the topic you want to view and click it, or Type a keyword in the text box and press Enter. The topic appears in the right pane Agency Private Fares Study Guide, December 2006

27 Module 2: Main Menu Functions Search While Index displays a list of topics, Search displays any topic that contains the words that you type in the text box. When you select the Search tab, the left pane changes to a text box. From here you can type in a word or words and click Go. A list of topics containing those words appears. Then, you can click a topic and it appears in the right pane. Agency Private Fares Study Guide, December

28 Module 2: Main Menu Functions Glossary Glossary is a list of terms and definitions. When you select the Glossary tab, the left pane displays a list of terms on the top half of the pane. When you select a term, the definition appears on the bottom half of the pane. Logout You should log out whenever you finish working in Agency Private Fares. For security reasons, you should also close the browser. If you do not use the application for one hour, the system logs you off Agency Private Fares Study Guide, December 2006

29 Module 2: Main Menu Functions Module Review See Appendix C for answers. 1. How many characters are in a supplier code and what does each character represent? 2. Who in an agency has the authority to unlock locked contracts? 3. What are the three levels of Users that a Site Admin can create? 4. Give two reasons why STEVE is not a valid password. 5. Which of these is not a valid User ID? A)William2 B)Wilhemina2 C)William 6. Who creates the Site Admin s profile? 7. You are completing the Stopover tab in a contract and forget what to do next. How do you get help for this topic? 8. You want to find a list of all Help topics that contain the word BLACKOUT. Which Help tab do you select? 9. An Agency-Trainee user cannot impact the live Galileo 360 Fares database of established Private Fares? True False Agency Private Fares Study Guide, December

30 Module 2: Main Menu Functions Notes 2.14 Agency Private Fares Study Guide, December 2006

31 Module 3: Creating Zones You may have several contracts applicable to multiple locations for the same flat rate or discount percentage. Although you can create the Agency Private Fare by entering each city individually, you can save time by creating a zone. Zones save you time when you need to reuse the same group of locations city codes, US state and Canadian province codes, country codes, and travel conference area codes for other contracts. Zones save travel counselors time because zones speed the retrieval of private fares in Apollo. There is no limit to the number of zones that you can create. Zones can be used in the origin or destination, or both. You may also use a combination of zones and individual city codes when creating fares for a contract. Module Objectives By the end of this module you will be able to: Describe the function of a zone Plan your zones Create a zone Search for zones Edit a zone Update a zone within contracts Copy a zone Delete a zone Planning Your Zones Zones are created separately and usually prior to your contract, which means you can use zones in any contract you create. Every zone must have its own unique name, which can have a description attached to it as a reminder of which locations comprise it. Be sure to document the zones that you need to create so that you may easily refer to the list when you are ready to begin inputting them into the system. Here are some guidelines for creating zones: Use city codes not airport codes Create smaller rather than larger zones Assign meaningful names and descriptions Agency Private Fares Study Guide, December

32 Module 3: Creating Zones City Codes vs. Airport Codes Agency Private Fares zones recognize city codes not airport codes. To determine the city code, use one of the following formats. Example 1: To determine if the code BDL is Hartford, Connecticut s city code or airport code, enter: S*CTY/BDL Response: Notice on the Airport Code line, the linear city code is HFD. HFD is the city code. Example 2: To determine if the code YMQ is Montreal, Quebec s city code or airport code, enter: V.YMQ Response: The Related City on the top right (YMQ) is the city code. 3.2 Agency Private Fares Study Guide, December 2006

33 Module 3: Creating Zones Example 3: To determine the city code for Sacramento, you can view the itinerary portion of a fare linear. Note that SAC (the city code) appears in the itinerary portion of the linear and SMF (the airport code) appears in the ZP tax portion of the linear. Smaller vs. Larger Zones When you find a group of core locations that is repeated from contract to contract, you should create a zone comprised of those locations. If other contracts include the core group of locations and a few additional locations, you can create a second zone for the additional locations. In that way, you can reuse the zone for the core group over and over. For example, ten contracts include the same fares from the following provinces: CANB (Canada New Brunswick), CANF (Newfoundland and Labrador), CANS (Nova Scotia), CAPE (Prince Edward Island). Five other contracts include the above provinces and also: CAPQ (Quebec), CAON (Ontario). You can create a zone for each of these groups of provinces and list both zones in the contracts where they both apply. Another option is to create a zone for the first group of locations, and then copy it to create a second zone. You can then add the additional locations to the copied zone. Meaningful Names When you create a contract, you enter the zone name in the contract; however, you need to open a View Zones window to see the actual locations in the zone. So it is important to assign a zone name that makes it very easy to remember which locations comprise the zone. Agency Private Fares Study Guide, December

34 Module 3: Creating Zones Creating a Zone Hands-on: Create one zone with the provinces New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island. Name it CAEAST and your initials. Example: If your name is Rose Lloyd, your zone name would be CAEASTRL. Use the following steps to create a zone. 1. From the Home page, click New Zone. The Zones screen appears. 3.4 Agency Private Fares Study Guide, December 2006

35 Module 3: Creating Zones 2. Complete the Zones screen using the following guidelines. Required fields begin with an asterisk. Field *Name Description *Include Description Unique zone name. Must contain 4-8 alpha and/or numeric characters. Example: CAEAST Note: Zone name cannot be a state or province code. (Example: USNY and CANS are not permitted.) Zone description. Example: Canadian Eastern Provinces Either cities, states/provinces, countries, or areas are required. May use more than one field, if applicable. May be separated by a space, a comma, or a space and a comma. Cities Three-letter city codes (not airport codes). (Max. 125) Examples: DTT YTO BUF YMQ US States/CA Provinces Four-letter code comprised of country code (US or CA) and state or province code. (Max. 125) Examples: USID USOR USWA CAAB CABC CAMB Apollo HELP: For US state codes, see: HELP USA For Canadian province codes, see: HELP CANADA Countries 2-letter IATA country codes. (Max. 166) Example: AR PE CL Areas Exclude Apollo profile: To encode Germany, enter: S*COU/GERMANY Traffic conference areas. (Max. 3) Examples: AR1 AR2 AR3 Hint: See APF Help glossary for definitions of Area 1, Area 2, and Area 3. Optional field to exclude cities, states, provinces, and/or countries from the list of included locations. Agency Private Fares Study Guide, December

36 Module 3: Creating Zones The following is an example of a completed screen before the zone is saved. 3. Click Save & Close. The Home page appears. Searching for Zones Search for zones when you want to determine if you can use an existing zone to create a contract, or when you need to edit, copy, or delete a zone. You can search for: All zones Specific zones 3.6 Agency Private Fares Study Guide, December 2006

37 Module 3: Creating Zones All Zones This is the best option if you have a small number of zones in your database. When you select the All Zones option on the Search screen, a list of all zones created within your supplier code appears. Use the following steps to display a zone from All Zones. 1. From the Main menu, click Search. The Search Zones screen appears. 2. Select All Zones and click Search. The Search Results Zones screen appears. 3. Take one of the following actions. To perform this action Create a new zone Edit or view an existing zone Copy an existing zone Delete a zone View the active contracts that include this zone Note: This option also allows you to update zones within active contracts. Do this Click New. Select the zone and click Open. Select the zone and click Copy. Select the zone and click Delete. Select the zone and click Active Contracts Details on these actions appear in this module. Agency Private Fares Study Guide, December

38 Module 3: Creating Zones Zone/Containing Narrow the search for a zone, especially if you have a large number of zones in your database, by entering details, such as the zone name, part of the zone description, or a city, state/province, country, or area code. The following example shows a search for zones with a city code containing: LAX Use the following steps to display a zone using the Zone/Containing option. 1. From the Main menu, click Search. The Search screen appears. 2. Select Zone. 3. Click the arrow in the Name box and select the type of information you want to enter. (Cities) 4. In the Containing box, type the item you want to search for. (LAX) 5. Click Search. The Search Results appears with all zones containing a city code LAX. 3.8 Agency Private Fares Study Guide, December 2006

39 Module 3: Creating Zones 6. Take one of the following actions. To perform this action Create a new zone Edit or view an existing zone Copy an existing zone Delete a zone View the active contracts that include this zone Note: This option also allows you to update zones within active contracts. Do this Click New. Select the zone and click Open. Select the zone and click Copy. Select the zone and click Delete. Select the zone and click Active Contracts Details on these actions appear in this module. Points to note: You can enter part of a name or description. For example, if you know that CAN is part of a description, you can select Description and enter CAN in the Contains box. All descriptions containing CAN appear. If you select Cities, US States/CA Provinces, Countries, or Areas, you must enter the complete codes; partial codes are not accepted. You may enter multiple codes of one type. You cannot enter different types of codes in the same search. Editing a Zone You may edit an existing zone. Editing a zone does not affect any contracts that already have the zone assigned. However, you have the option to update the zone within existing contracts. See Updating Zones within Contracts for procedures. Use the following steps to edit a zone. 1. Search for a zone, using the guidelines in Searching for Zones. The Search Results Zones screen appears. 2. Select the zone you need to edit and click Open. The Zone screen appears. 3. Make any necessary changes and click Save & Close. Note: You can change any field except the Name field. Agency Private Fares Study Guide, December

40 Module 3: Creating Zones Updating Zones within Contracts Once you edit a zone, you can update the zone within any active contracts that contain the zone. This feature is not available for contracts copied from outside your supplier code. Use the following steps to update a zone within contracts. 1. Edit a zone using the guidelines in Editing a Zone. 2. Search for the zone using the guidelines in Searching for Zones. The Search Results Zones screen appears. 3. Select the zone that you have edited and click Active Contracts. The Search Results Active Contracts My Supplier screen appears. 4. For each contract that you want to update with the new zone details, click the Commit button in the Update column. The Commit button becomes inactive after you commit a contract Agency Private Fares Study Guide, December 2006

41 Module 3: Creating Zones Copying a Zone When you need to create a new zone that is similar to an existing zone, it s easiest to copy the existing zone, and then edit it. Use the following steps to copy and edit a zone. 1. Search for a zone, using the guidelines in Searching for Zones. The Search Results Zones screen appears. 2. Select the zone you need to copy and click Copy. The Zone screen appears. 3. Assign a new name to the zone. 4. Make any necessary changes and click Save & Close. Deleting a Zone You may delete a zone that you no longer need to use. Deleting a zone does not affect any contracts that are already using the zone. Use the following steps to delete a zone. 1. Search for a zone, using the guidelines in Searching for Zones. The Search Results Zones screen appears. 2. Select the zone you need to delete and click Delete. A warning message appears. 3. Click OK to delete the zone. The Search screen appears. Agency Private Fares Study Guide, December

42 Module 3: Creating Zones Module Review See Appendix C for answers. 1. Which one of these codes cannot be included in a zone? YTO, YUL, YQB, YOW Code Why? 2. You have seven American contracts that have common-rated private fares from New York, Massachusetts, Connecticut, and Rhode Island. You have four other contracts that include those states as well as New Hampshire and Vermont. Give two ways you can create zones to accommodate these locations. 3. Create a zone named MOD3 followed by your initials. (Example: MOD3DS) Add a description. (Example: DIANA S MODULE 3 ZONE) Include the following locations (country and city codes appear in parentheses.) France (FR) except Nice (NCE), Spain (ES), Portugal (PT), and Italy (IT) except Milan (MIL). Save the zone. 4. Edit this zone to include Germany (DE) except Hamburg (HAM). Save the zone. 5. After your instructor approves your zone, delete it Agency Private Fares Study Guide, December 2006

43 Module 4: Creating Global Distribution Groups A distribution group is comprised of one or more organizations and/or locations that have the same security level that is, the ability to view, update, and/or sell fares in Apollo. Distribution groups must be created so travel counselors can view fares in the Apollo system. There are two types of distribution groups: Global distribution groups like zones can be used with any contract. Contract-specific distribution groups when you assign a distribution group to a contract, a separate, independent contract-specific distribution group is created. Module Objectives By the end of this module you will be able to: Plan your distribution groups Create a distribution group Edit, copy, or delete distribution groups Update a distribution group within contracts Describe the different security levels of distribution groups Planning Your Distribution Groups When you commit a contract, the resulting fares appear in the Apollo system. However, you have to decide on just which agencies should see these fares in the reservations system, and to what extent they should interact with them. For example, if you are a consolidator, you may allow retail Apollo agencies to view the fares, but not price or ticket them. In contrast, if you are loading fares for your branches, you may want your agents to be able to view, price, and ticket the fares. You must create a distribution group before any of your branch offices, or even your own location, can view the fares you have loaded via Agency Private Fares. The distribution group is the vehicle used to create differing access levels for different locations. You assign global distribution groups to individual contracts to produce contract-specific distribution groups. If you offer varying selling levels to different locations, you can control the selling levels by using different distribution groups. Continued on next page Agency Private Fares Study Guide, December

44 Module 4: Creating Global Distribution Groups Planning Your Distribution Groups (Cont.) You also need to name your global distribution groups. You should set up a naming convention that makes it easy to remember who is in a particular global distribution group. Hint: You may wish to create a distribution group called HOME and include just your own pseudo city. When you first create your contract, you can assign HOME to the contract. After you check the fares for your contract in Apollo, you can edit the contract to include other distribution groups. Creating Global Distribution Groups When setting up distribution groups, make sure to include your own location or you will not be able to see the fares for your contract. Hands-on: Create a global distribution group. Name it HOME plus your initials. Example: HOMEJF. Select the Travel Agency option and include your pseudo city only. Use the following steps to create a global distribution group. 1. From the Home page, click New Distribution Group. The following window appears. 4.2 Agency Private Fares Study Guide, December 2006

45 Module 4: Creating Global Distribution Groups Field 2. Complete this screen using the following guidelines. Description Name GDS Description Travel Agency Geography Agency and Geography Security Level Meaningful name for distribution group. (Max. 50 characters) Apollo or Galileo. Defaults to Apollo. Description of distribution group. (Max. 100 characters) When you select one of the following three options, the section expands so you can add the details. This option sends your fares to all travel agencies that you specify, as long as they have Agency Private Fares turned on. If you select this option, you need to enter the pseudo city codes or IATA numbers of every agency (within your organization or outside your organization) included in the distribution group. Type each pseudo city code or IATA number in the IATA/PCC box and click >> to add. This option sends your fares to all Apollo travel agencies in the geography you specify whether or not you have a business relationship with them, as long as they have Agency Private Fares turned on. Warning: Be careful when using this option. If you select this option, you need to enter the 2-letter country codes, 4-letter state/province codes, and/or the 3-letter city codes included in the distribution group. To specify a state or province code, enter the 2-letter country code and the 2-letter state/province code. For example: The code for Illinois, USA is USIL. The code for Ontario, Canada is CAON. Type each code in the city/state/province/country box and click >> to add. This option sends your fares to all specified agencies in the geography you specify, as long as they have Agency Private Fares turned on. If you select this option, you need to enter both the agencies (pseudo city codes or IATA numbers) and the geographies (country, state/province, and/or city codes). Example: If cities YTO and YMQ are added in a distribution group along with pseudo cities 2G02 and 2J0I, then 2G02 in YTO, 2G02 in YMQ, 2J0I in YTO, and 2J0I in YMQ all have access to the fares. Type each pseudo city code or IATA number in the IATA/PCC box and click >> to add. Then, type each code in the city/state/province/country box and click >> to add. All assigned distribution groups may view the fares and rules for this contract ($D), even if all security levels are set to NO. In addition distribution groups have the following permissions if set to YES. Update: Agencies can copy the contract into their own supplier and change certain fields. Redistribution: Other agencies with a business relationship with this agency (through Selective Access or Group Coding) have the same permission as this agency. Sale/Ticket: Agencies can price and ticket itineraries. Warning: If this is set to NO, you cannot price or ticket. Continued on next page Agency Private Fares Study Guide, December

46 Module 4: Creating Global Distribution Groups Creating Global Distribution Groups (Cont.) 3. Click Save & Close to save your distribution group. The following is an example of a completed distribution group screen. Searching for Global Distribution Groups You can perform a search when you want to view the details, edit, or delete a global distribution group. You can search for all distribution groups or specific criteria. It is easier to search all distribution groups if you have a small number in your database. Use the specific criteria when you have a large number of distribution groups. 4.4 Agency Private Fares Study Guide, December 2006

47 Module 4: Creating Global Distribution Groups Use the following steps to search for a global distribution group. 1. From the Home page, click Search. The Search screen appears. 2. Take one of the following actions: To search all distribution groups, click Search. To search for specific criteria, select Specific Criteria, fill in some or all of the fields, and then click Search. The Search Results appears. Continued on next page Agency Private Fares Study Guide, December

48 Module 4: Creating Global Distribution Groups Searching for Global Distribution Groups (Cont.) 3. Take one of the following actions. To perform this action Create a new distribution group Edit or view an existing distribution group Copy an existing distribution group Delete a distribution group View the active contracts that include this distribution group Note: This option also allows you to update distribution groups within active contracts. Do this Click New. Details on these actions appear in this module. Select the distribution group and click Open. Select the distribution group and click Copy. Select the distribution group and click Delete. Select the distribution group and click Active Contracts Editing a Global Distribution Group You may edit an existing global distribution group. Editing a global distribution group does not affect any contracts that already have the distribution group assigned. However, you have the option to update the distribution groups within active contracts. See Updating Distribution Groups within Contracts. Use the following steps to edit a global distribution group. 1. Search for a distribution group, using the guidelines in Searching for Global Distribution Groups. The Search Results Global Distribution Groups screen appears. 2. Select the global distribution group you need to edit and click Open. The Global Distribution Group screen appears. 3. Make any necessary changes and click Save & Close. 4.6 Agency Private Fares Study Guide, December 2006

49 Module 4: Creating Global Distribution Groups Updating Distribution Groups within Contracts Once you edit a global distribution group, you can update the distribution group within any active contracts that contain the distribution group. This feature is not available for contracts copied from outside your supplier code. Use the following steps to update a distribution group within contracts. 1. Edit a distribution group using the guidelines in Editing a Global Distribution Group. 2. Search for the distribution group using the guidelines in Searching for Global Distribution Groups. The Search Results Distribution groups screen appears. 3. Select the distribution group that you have edited and click Active Contracts. The Search Results Active Contracts My Supplier screen appears. 4. For each contract that you want to update with the new distribution group details, click the Commit button in the Update column. The Commit button becomes inactive after you commit a contract. Agency Private Fares Study Guide, December

50 Module 4: Creating Global Distribution Groups Copying a Global Distribution Group When you need to create a new global distribution group that is similar to an existing global distribution group, it s easiest to copy the existing global distribution group, and then edit it. Use the following steps to copy and edit a global distribution group. 1. Search for a global distribution group, using the guidelines in Searching for Global Distribution Groups. The Search Results Global Distribution Groups screen appears. 2. Select the global distribution group you need to copy and click Copy. The Global Distribution Group screen appears. 3. Assign a new name to the global distribution group. 4. Make any necessary changes and click Save & Close. Deleting a Global Distribution Group You can delete a global distribution group that you no longer need. If you have already assigned the distribution group to a contract, the existing contract is not affected. Use the following steps to delete a global distribution group. 1. Follow steps 1 and 2 in the Searching for Global Distribution Groups section of this module. 2. On the Search Results screen, select the distribution group that you want to delete and click Delete. A warning message appears. 3. Click OK to delete. 4.8 Agency Private Fares Study Guide, December 2006

51 Module 4: Creating Global Distribution Groups Contract-specific Distribution Groups A contract-specific distribution group is usually a copy of a global distribution group that you assign to a contract. It may be used exactly as is, or changed to fit the requirements of the contract, without affecting the original global distribution group in any way. Although you can also create a new contract-specific distribution group within the contract, it is best practice to assign existing global distribution groups to your contracts. Global distribution groups are reusable and searchable; contract-specific distribution groups are not. When you change or delete a global distribution group that you have already assigned to a contract, it does not affect existing contract-specific distribution groups within the contract. You can also set varying selling levels for each contract-specific distribution group within a contract. A full discussion of contract-specific distribution group functions appears in Module 6 and 7. Agency Private Fares Study Guide, December

52 Module 4: Creating Global Distribution Groups Module Review See Appendix C for answers. 1. When creating a global distribution group, if you select the Geography option, who has access to your fares? 2. When should you search for All Distribution Groups and when should you search for Specific Criteria? 3. You have deleted a global distribution group after you added it to a contract as a contract-specific distribution group. How does your delete action affect the contract-specific distribution group? 4.10 Agency Private Fares Study Guide, December 2006

53 Module 5: Planning Your Database Planning your contract is important not only because it saves you time entering the data, it will also save the system time when displaying your contract. It is critical to organize your database, as well as each new contract, in a logical way. Making changes after a contract is created takes time and system resources, so it is essential that you prepare to correctly input the data. This will result in an efficient, accurate, and intuitive Agency Private Fares database. To help you organize your database, a template is included in Appendix A to assist you in remembering all the details required in a fare contract, and in planning your database. We recommend that you use this template to ensure that all information from your paper contract is accurately accounted for when loading the contract data into the Agency Private Fares database. Be sure to keep a copy of the completed template with your paper contract for reference purposes. Module Objective By the end of this module, you will be able to create a contract database plan Organizational Considerations Before you convert your paper contracts and load them into the Agency Private Fares database, there are certain elements that you need to consider that are specific to your business process. Standard and Calculated Contracts There are two main types of contracts that you can load in Agency Private Fares. You should determine which kind of contract you are working on. Standard contracts, also known as flat or zone fares, require that you enter all contract data, including fares, rules, and routings in Agency Private Fares. Calculated contracts, also known as discount contracts, allow you to calculate fares against existing airline-filed public or private base fares, rules, and routes. You may override or waive some of the rules and increase or decrease the fare amounts in Agency Private Fares. Agency Private Fares Study Guide, December

54 Module 5: Planning Your Database Net and Selling Contracts In addition to the main contract types of standard and calculated, all contracts can be one of the following: Net Fare amounts are net. May sell at net level or increase to a selling level. Travel counselors must enter :C at the end of their $D or $B entry to see net fares. Example: $B-ACME:C Net and Selling Fare amounts are net, but contract includes calculation to create selling levels. Selling Fare amounts are at the selling price. Use this option if the net and selling price are the same (to avoid having to use $B:C). Contract Rule ID You assign a four-character contract rule ID to each new contract. The three items that distinguish one contract from another are the contract rule ID, the airline, and the supplier code. So, for instance, if you have contracts with Air Canada and Air New Zealand that have the same provisions and are combinable with each other, you may decide to give them the same contract rule ID. However, you cannot assign the same contract rule ID to two contracts for the same airline. You cannot reuse contract rule IDs within your supplier code and airline code until one year after the discontinue date of the contract (at which time the contract is removed from the historical database). It s best to organize rule IDs based on the type and volume of contracts used in your office. You could, for example, designate a two-letter code for each corporate account and a two-digit number for each contract. So Apex Corp. would have the following rule IDs: AP01, AP02, etc. If you expected over 100 contracts for one corporation, you could use one letter and three numbers: A001, A002, etc. Or, you could allocate a certain range of contract rule IDs for each airline s contracts. Account Codes Although account codes are not mandatory, it is strongly recommended that you use them. They speed system processing because the system does not have to search through as many fares. But if a contract is available to all your customers, you are not required to assign an account code. You would need to assign an account code if the fares are only available to a specific group of customers, such as a corporate account, special event attendees, etc. 5.2 Agency Private Fares Study Guide, December 2006

55 Module 5: Planning Your Database If you add an account code to your contract, the account code should be relatively short because your travel counselors must enter the account code every time they want to display or price the fares. An account code may be comprised of letters or letters and numbers, have maximum 20 characters, and must start with a letter. For example, if you have contracts for a ski club, you can assign the account code SKI. If you have a corporate account for Ace Investments, your account code can be ACE. Distribution Groups Who from your distribution groups do you want to receive this contract and what security levels do you want them to have? Update, redistribution, sale/ticket. Contract Size Building contracts that are too large based on the number of fares or rule provisions in them, or that have too much editing prior to commit, makes it possible to receive a commit failure message. If you have three or more from or to cities, use zones to minimize the number fare records. Contract Spreadsheet Date Created Contract Rule ID Account Code Your agency should keep a list of contracts, which you update whenever you add a new contract. Here is an example of a format that you may use to organize your contracts. Airline Contract Type 7/5/05 A001 ACME UA Standard - Net 7/20/05 A002 SKICA AC Standard - Selling 8/5/05 H001 - LH Calculated - Net & Selling Zones MIDWEST SOWEST EASTCA ROCKIES USGATE EUROP Distribution Groups BRANCHES, HOME BRANCHES, HOME HOME Security Update, redist., sale/ticket Sale/ticket Redist., sale/ticket Agency Private Fares Study Guide, December

56 Module 5: Planning Your Database Notes 5.4 Agency Private Fares Study Guide, December 2006

57 Module 6: Creating a Standard Contract In this module we go through the procedure to create a standard minimum viable contract (MVC) the mandatory provisions required to commit a standard contract to the Galileo 360 Fares database. In Module 8, we cover the optional windows, which included all the other provisions necessary to complete your contracts. As we stated in Module 5, a standard contract, also known as flat or zone fares, requires that you enter all contract data, including fares, rules, and routings in Agency Private Fares. Module Objectives Upon completion of this module you will be able to: Use the navigational bar to move within a contract Complete a standard minimum viable contract Explain the contents of each mandatory section of a contract Validate a contract Agency Private Fares Study Guide, December

58 Module 6: Creating a Standard Contract Contract Header The Contract Header is the first window that appears when you select New Standard Contract from the Home page. It includes the basic information that identifies the contract. Hands-on: Create a standard contract based on one of the standard contract examples in Appendix B. Use the following steps to complete the Contract Header. 1. From the Home page, click New Standard Contract. The Contract Header appears. 6.2 Agency Private Fares Study Guide, December 2006

59 Module 6: Creating a Standard Contract Field *Supplier *Effective date *Discontinued *Contract Rule ID Description *Airline Code *Contract type *Is this a North American contract? First Date Travel Last Date Travel First Date Ticket Last Date Ticket Last changed by 2. Complete the Contract Header using the following guidelines. Required fields begin with an asterisk. Hint: To review field descriptions for the active screen, click Help, and then click the Field Description button in the upper right corner of the screen. Description Defaults to your supplier code. Cannot change. Defaults to today. Changes to the date you commit the contract. Cannot change. Last date to commence outbound travel. Defaults to one year from effective date. You can change, if necessary. May be up to three years after effective date. Best practice: To speed the processing of fares, enter a discontinue date for any contracts that are valid for less than a year. For example, if the last date to commence travel is Sep. 30, set a discontinued date of Sep 30. Hands-on: For this exercise, enter the last day of next month. Unique 4-character code within a supplier/airline. Should keep track of rule IDs and assign meaningful names is not permitted as a rule ID. Hands-on: For this exercise, use your first and last initials and 01. Example: If your name is Hal Sherman, the contract rule ID is: HS01 Description that helps to identify the contract. You can search for contracts by description. 2-character airline code. Net/Sell indicator to be selected from drop-down menu: Net Fare amounts are net. May sell at net level or increase to a selling level. Contract may or may not contain the limits for a suggested selling level. Use the Distribution window to enter this calculation. Selling Fare amounts are at the selling price. Net and Selling Fare amounts are net, but contract includes calculation to create selling levels. Use the Distribution window covered in this module to enter this calculation. Yes Fares are for travel wholly within US, Canada, Puerto Rico, and US Virgin Islands. No Fares are not wholly within US, Canada, Puerto Rico, and US Virgin Islands. First date when travel may commence. Cannot be earlier than the effective date. If blank, the first travel date is assumed to be the effective date. Departure date of first flight of the last fare component. Cannot be later than the discontinue date. If blank, the last travel date is assumed to be the discontinue date. First date a ticket may be issued. If blank, the first ticket date is assumed to be the effective date. Last date a ticket may be issued. If blank, the last ticket date is assumed to be the discontinue date. User name and supplier code of person who last changed the contract. Cannot change. Continued on next page Agency Private Fares Study Guide, December

60 Module 6: Creating a Standard Contract Contract Header (Cont.) The following is an example of a completed Contract Header. Once you complete the information in the Contract Header, you may move to any other applicable windows. The information you have added is automatically saved when you move to another window within the contract. Hint: If you need to return to the Contract Header from another window in the contract, click the link on the lower left side of the navigation bar. 6.4 Agency Private Fares Study Guide, December 2006

61 Module 6: Creating a Standard Contract Navigation Three common navigational elements within the contract windows are the navigation bar, the Add button and the Add Exception button. Navigation Bar A navigational bar appears on the bottom of each window within the contract. Not all options appear on every window. The following is a description of the link and buttons. Button A1B1B; HP Reset Save Validate Commit Description Link to the Contract Header. Clears all fields back to the original entries on active window. Note: You can practice entering data in all the contract windows, whether they apply to this contract or not. If you do not want to save the information, click Reset before going to a different window. Validates the required fields and prompts you to fill in missing data, confirms there are no duplicate Contract Rule IDs within the supplier/airline, and saves changes in the current window. Checks if all mandatory parts of the contract are complete. Commits the contract to the Galileo 360 Fares live system in Apollo. There are three updates per day. Add and Add Exception Buttons Some windows within the contract have an button. You are required to click the Add button to save the data that you have entered. Use this button to add multiple options for different conditions, such as outbound and inbound travel. Some windows within the contract have an button. Use this button to add multiple options for different fare basis codes and city pairs. See the section on Exception Window in Module 8 for details. Agency Private Fares Study Guide, December

62 Module 6: Creating a Standard Contract Save & Continue and Save & Close Buttons Some windows, such as the Fare Detail window have a and a button. These buttons are usually present when you have the option to add multiple items. You are required to click Save & Continue to save, and then add additional items. You are required to click Save & Close to save the last item. Mandatory Windows Below the Main menu on every contract window are two rows of contract buttons. The first two windows are mandatory for a minimum viable contract (MVC), that is, they are require before you can commit the fares to the Galileo 360 Fares database and appear in Apollo. They are the subject of this module. All others are optional windows and are discussed in Module 8. You must complete the following two windows for a minimum viable contract (MVC). Window Fares/Routes Distribution Includes Fare, route, and booking code details for the contract. Contract-specific distribution groups. You copy global distribution groups (that you created in Module 4) to a contract, and edit them, if necessary. You may also assign selling levels to contract-specific distribution groups. A contract can contain multiple contractspecific distribution groups and each group can have different selling levels. Fares/Routes The Fares/Routes windows allow you to enter the specific fares, booking code, and route information for a contract. All fares with the same routing may be entered as a fare group. You can attach more than one fare group to a contract. In the Fares/Routes section, there are actually several windows. Fare Group Fare Detail Fare Group List Routing 6.6 Agency Private Fares Study Guide, December 2006

63 Module 6: Creating a Standard Contract Fare Group Window Fares and their associated routings are entered using the concept of a fare group. A fare group for a standard contract is defined as all the fares associated with a specific routing. Use the following steps to complete the Fares/Routes windows. 1. Click the button on the top of the screen. The Fare Group window appears. 2. Type a descriptive, meaningful name in the Name field and click Add Fare. Agency Private Fares Study Guide, December

64 Module 6: Creating a Standard Contract Fare Detail Window The Fares Detail window appears. Note: If you have previously added fare details, the Fare Group List appears instead of the Fare Detail window. To display the Fare Detail window, click the Open icon for the fare you need to update. Notice that the Fare Group name now appears in the middle of the Navigation bar. 6.8 Agency Private Fares Study Guide, December 2006

65 Module 6: Creating a Standard Contract Field *Booking Code *Fare Type *Passenger Type Min/Max Age *Direction *City/Zone *Currency *Amount *Type *Fare Basis Code Ticket Designator 3. Complete this window using the following guidelines. Required fields begin with an asterisk. Description Applicable booking codes (max. 8) for the contract airline, e.g. M V Q. May separate by spaces and/or commas. Note: Booking code exceptions are entered in the Fare Group List window and the Routing window. Select cabin. Economy is default. ATPCO-recognized passenger type code (PTC). Apollo Help: HELP PTC Note: If the PTC is not ADT, travel counselors must enter the PTC in their pricing format. These fields become active if you selected a passenger type that has age restrictions, e.g. Child, Youth, and Senior. Between is the default for North American fares. From is the only option for international fares. City, airport, and/or zone codes. Separate by space and/or comma. Important: You cannot create fares that contain zones and airport codes. If you create a fare using a zone in one of the City/Zone fields, you must use city codes or zones (but not airport codes) in the opposite field. 3-letter currency code. You can create fares in any currency. Base fare amount not including surcharges, fees, or taxes. Select OW, RT, or OW ONLY. Note: OW ONLY is an option for non-north American contracts only. Fare basis code. Ticket designator is optional, but some contracts require a ticket designator. Refer to your contract to determine if it is required. 4. In this Fare Group, if there are: More fare details, click Save & Continue. Then repeat steps 2 and 3 for each additional fare detail. No more fare details, click Save & Close. Fare Group List Window When you click Save & Close, the Fare Group List window appears for the active fare group. This example shows a fare group list with an additional two fare details and a booking code exception. Continued on next page Agency Private Fares Study Guide, December

66 Module 6: Creating a Standard Contract Fare Group List Window (Cont.) To 5. If applicable, complete the optional sections on this window: Take this action Add booking code exceptions for the contract airline 1. Enter the applicable booking codes and city or country codes. 2. Click Add Exception. The booking code exception appears. 3. If there are additional booking code exceptions for the contract airline, repeat. (Maximum 3 exceptions.) Note: For non-north American contracts, booking codes for other airlines are entered in the Routing window. Change existing fare amounts Change existing fare details View details for zones used in this fare group Add additional fares Add a routing 1. To change - all fare amounts, check the box next to Amount. - specific fares, check the box next to each affected fare. 2. On the lower left corner of the window, enter the percent or amount. 3. Select Percent or Amount. 4. Select Increase or Decrease. 5. Click Calculate. The new amount is reflected in the fare. Click the Open Click View Zones. icon next to the fare you need to change. Click Add Fare. Then go to the Fare Detail Window section earlier in this module. Click Routing. Then go to the Routing Window section later in this module. Note: If only nonstop/direct flights are permitted, no action is required. The default for routing assumes nonstop/direct Agency Private Fares Study Guide, December 2006

67 Module 6: Creating a Standard Contract Routing Window If you do not code this window, travel must be via nonstop/direct flights only. If any alternate routes are permitted, such as online connections, interline connections, stopovers; you must specify which alternatives are permitted. Our HP example allows travel via Phoenix, so we need to complete this window. When you click the Routing button on the Fare Group List window, the Routing Window appears. The following is a Routing window for a North American fare. The following is a Routing window for a non-north American fare. Continued on next page Agency Private Fares Study Guide, December

68 Module 6: Creating a Standard Contract Routing Window (Cont.) Section Simple Routing Complex Routing Interline Airline - Booking Code (required field for complex routings) Description 6. Complete this window using the following guidelines. Use this option when all travel is on the airline named in the contract header. Click Add Route after entering each routing. You may add multiple Simple Routings. You may add both Simple and Complex Routings. Hands on: Travel is permitted via PHX in this example. Enter PHX in the Simple Routing line and click Add Route. Note: To limit the number of connections, see Flight Rules in Module 8. Examples: 1. If you are traveling from LAX to NYC, the routing DEN CHI CLE allows: - travel via all three cities in order (reverse order for return) - travel via any two cities in order (reverse order for return) - travel via any one city - direct or nonstop travel 2. If you are traveling from LAX to NYC, and are allowed to travel via DEN and CHI or DEN and CLE, but not CHI and CLE, you would need two separate routing lines: DEN CHI and DEN CLE. Use this option when all travel is not on the airline named in the contract header. For example, on a transatlantic fare, BA permits AA on travel between US cities and NYC. So the routing would be: AA NYC BA You may enter multiple Complex Routings. Click Add Route after entering each routing. You may add both Simple and Complex Routings. When you add a Complex Routing, the interline airlines automatically appear in the Airline Code field. You must then enter booking codes for each airline listed in the Airline Codes field. Note: This area is for booking codes for interline airlines not the contract airline. Contract airline booking codes are entered in the Fare Detail window and the Fare Group List window. To enter booking codes for interline airlines: 1. Select an airline from the Airline Code field. 2. In the Booking Codes field, type 1 to 4 booking codes (separated by spaces and/or commas). 3. Click Add. 4. Repeat for all airlines listed. 7. Once all routings have been entered, click Close to save the information. The Fare Group List window appears. 8. If there are additional fare groups: a. Click the Fares/Route button. b. Identify the next fare group and click Open. c. Repeat the steps in the Fare Group Window section. When you have completed work on all fare groups and routings, you can click the button on the top of the screen for the second mandatory window, Distribution Agency Private Fares Study Guide, December 2006

69 Module 6: Creating a Standard Contract Distribution (Set Selling Levels) The second mandatory window is Distribution. When you copy a global distribution group into the contract, it creates a contract-specific distribution group. You can edit the contract-specific distribution group, if necessary, without affecting the global distribution group. You can also set selling levels for contract-specific distribution groups. Best practice: Although it is possible to create a new distribution group from this window, it would only be available for the current contract. So it is best practice to start with a global distribution group in most cases. Use the following steps to complete the Distribution windows. 1. Click the button. The Distribution window appears. Continued on next page Agency Private Fares Study Guide, December

70 Module 6: Creating a Standard Contract Distribution (Cont.) 2. In the All Distribution Groups box, select a distribution group and click the double arrow to copy it into the contract. Note: If you need to view the detail before copying it into the contract, click the View button, and then click Close. Hands-on: Select the distribution group that has just your own pseudo city, e.g. HOME. The contract-specific distribution group appears in the Groups in this Contract box. 3. If you need to add more distribution groups, repeat step If you need to edit a contract-specific distribution group, select it and click Edit. Then follow the guidelines in Module 4. Set Selling Levels If you are working on a Net, or Net and Selling contract, you created net level fares in the Fares/Routes window. Now you can set selling levels. Your access to the Set Selling Levels window depends on the type of contract. Contract Type Net Net and Selling Selling Access Set Selling Fare Parameters. Set Selling Fares. Set Selling Fare Parameters. No access. Selling fares are the fares you set in the Fares/Routes window. You have no access to this window. 5. In the Groups in this Contract box, select all groups with the same selling level and click Set Selling Levels. Note: If your contract type is Selling, the Set Selling Levels button is inactive Agency Private Fares Study Guide, December 2006

71 Module 6: Creating a Standard Contract The Selling Levels window appears. Field Passenger Type All Routes in this Contract Between/And All Fares in this Contract OW Fares Only RT Fares Only 6. Complete this window, using the following guidelines. Description The passenger type to which this selling level applies. ALL is the default or you can enter the applicable passenger type code (PTC). Applies the selling level to all routes in this contract. Applies the selling level to specific routes in this contract. Enter the cities/airports in the text boxes. Your options default from the fares set up for this contract. Sets selling levels for all fares in this contract. Sets selling levels for one way fares in this contract. Sets selling levels for roundtrip fares in this contract. Set Selling Fare Available when the contract is Net & Selling; this information creates selling fares. Increase by Percent Increase by Amount Currency Creates selling fare amounts across all currencies based on the value entered here. Creates selling fare amounts based on an amount increase per currency. The currency code to which the increase is applicable. Continued on next page Agency Private Fares Study Guide, December

72 Module 6: Creating a Standard Contract Distribution (Cont.) Field Set Selling Fare Parameters Description Available when the contract is for Net amounts and the Sell amounts are to be created by another organization that has update authority. This section is only used when limitations are set for the creation of the Sell amount. Percent Minimum/Maximum Amount Minimum/Maximum Select this option to enter a percentage increase. Defines the minimum and maximum percentage to be added to the Net amount that defines the total selling amount that the organization can use. Select this option to enter an amount increase. Defines the minimum and maximum amount to be added to the Net amount that totals the selling amount that the organization can use. If more than one currency is applicable to the fares, enter the minimum/maximum values in the fields beside each currency. 7. If you: Need to set more selling levels for other PTCs, routes, or fares in this contract, click Save & Continue. Repeat step 6 for each additional group. Need to set more selling levels for other distribution groups, click Save & Close. Then click the button and repeat steps 1 through 6. Are finished, click Save & Close. The selling Level Summary appears. You now have entered the mandatory data. To verify that you have a minimum viable contract, you can now validate the contract Agency Private Fares Study Guide, December 2006

73 Module 6: Creating a Standard Contract Validating a Contract Validation checks that you have a minimum viable contract, that is, all the mandatory items (Contract Header, Fares/Routes and Distribution). Keep in mind that a contract may be valid, but that does not mean that it is correct or complete. It s important to verify that the information you have entered matches your contract with the airline. To validate a contract from any screen, click the Validate button. A Contract Summary appears. This is an example of a valid contract. Continued on next page Agency Private Fares Study Guide, December

74 Module 6: Creating a Standard Contract Validating a Contract (Cont.) Note: An error message specifies missing information. This is an example of a Contract Summary with missing mandatory information. Once you have a minimum viable contract you can: Complete the optional contract windows. Close the contract without committing it by clicking Close. If you close the contract without committing, it is saved but not available in Apollo for travel counselors use. Commit the contract to the live database by clicking Commit. If you commit the contract, it is available in Apollo for travel counselors use after the next update. Although we have added all information that Agency Private Fares requires, the contract most likely has other provisions that need to be entered. In the next module, we will enter those provisions. Hands-on: If you prefer to complete the contract during another session, click Close now and log out. When you return, to find this rule, perform a search and specify Uncommitted contracts. See Module 9 for full instructions on searching for uncommitted contracts. Note: You can only test fares in Apollo after the contract has been committed. Once it is committed, there are five updates to Apollo per day Agency Private Fares Study Guide, December 2006

75 Module 6: Creating a Standard Contract Module Review See Appendix C for answers. 1. How do you return to the Contract Header from another window in the contract? 2. Name the two mandatory windows you must complete for a minimum viable contract. 3. The following is a simple routing: AC YTO LH True False 4. Which contract type does not allow you to set selling levels? 5. How many fare groups do you need for the following fares? BOS MAD $400.00RT Travel permitted via NYC or WAS on airline XX BOS LIS $375.00RT Travel permitted via NYC or WAS on airline XX BOS BCN $400.00RT Travel permitted BOS NYC and BOS WAS on airline WW, NYC MAD and WAS - MAD on airline XX, and MAD- BCN on airline ZZ Agency Private Fares Study Guide, December

76 Module 6: Creating a Standard Contract Notes 6.20 Agency Private Fares Study Guide, December 2006

77 Module 7: Creating a Calculated Contract In Module 6, you learned how to create a standard minimum viable contract. In this module we go through the procedure to create a calculated minimum viable contract the mandatory provisions required to commit a calculated contract to the Galileo Fares database. In Module 8, we cover the optional windows, which included all the other provisions necessary to complete either type of contract. The difference between creating standard and calculated minimum viable contracts is in the Fares/Routes section. You will notice that much of the other information in Module 6 is repeated in this module. This is done so that you see the entire procedure for completing a minimum viable contract for both contract types standard and calculated. As we stated in Module 5, a calculated contract, also known as a discount contract, allows you to calculate fares against existing airline-filed public or airline-filed private base fares, rules, and routes. You may override or waive some of the rules and increase or decrease the fare amounts in Agency Private Fares. Module Objectives Upon completion of this module you will be able to: Use the navigational bar to move within a contract Complete a calculated minimum viable contract Explain the contents of each mandatory section of a contract Validate a contract Agency Private Fares Study Guide, December

78 Module 7: Creating a Calculated Contract Contract Header The Contract Header is the first window that appears when you select New Calculated Contract from the Home page. It includes the basic information that identifies the contract. Hands-on: Create a calculated contract based on one of the examples in Appendix B. Use the following steps to complete the Contract Header. 1. From the Home page, click New Calculated Contract. The Contract Header appears. 7.2 Agency Private Fares Study Guide, December 2006

79 Module 7: Creating a Calculated Contract Field *Supplier *Effective date *Discontinued *Contract Rule ID Description *Airline Code *Contract type *Is this a North American contract? First Date Travel Last Date Travel First Date Ticket Last Date Ticket Last changed by 2. Complete the Contract Header using the following guidelines. Required fields begin with an asterisk. Hint: To review field descriptions for the active screen, click Help, and then click the Field Description button in the upper right corner of the screen. Description Defaults to your supplier code. Cannot change. Defaults to today. Changes to the date you commit the contract. Cannot change. Last date to commence outbound travel. Defaults to one year from effective date. You can change, if necessary. May be up to three years after effective date. Best practice: To speed the processing of fares, enter a discontinue date for any contracts that are valid for less than a year. For example, if the last date to commence travel is Sep. 30, set a discontinued date of Sep 30. Hands-on: For this exercise, enter the last day of next month. Unique 4-character code within a supplier/airline. Should keep track of rule IDs and assign meaningful names is not permitted as a rule ID. Hands-on: For this exercise, use your first and last initials and 01. Example: If your name is Hal Sherman, the contract rule ID is: HS01 Description that helps to identify the contract. You can search for contracts by description. 2-character airline code. Net/Sell indicator to be selected from drop-down menu: Net Fare amounts are net. May sell at net level or increase to a selling level. Contract may or may not contain the limits for a suggested selling level. Use the Distribution window to enter this calculation. Selling Fare amounts are at the selling price. Net and Selling Fare amounts are net, but contract includes calculation to create selling levels. Use the Distribution window covered in this module to enter this calculation. Yes Fares are for travel wholly within US, Canada, Puerto Rico, and US Virgin Islands. No Fares are not wholly within US, Canada, Puerto Rico, and US Virgin Islands. First date when travel may commence. Cannot be earlier than the effective date. If blank, the first travel date is assumed to be the effective date. Departure date of first flight of the last fare component. Cannot be later than the discontinue date. If blank, the last travel date is assumed to be the discontinue date. First date a ticket may be issued. If blank, the first ticket date is assumed to be the effective date. Last date a ticket may be issued. If blank, the last ticket date is assumed to be the discontinue date. User name and supplier code of person who last changed the contract. Cannot change. Continued on next page Agency Private Fares Study Guide, December

80 Module 7: Creating a Calculated Contract Contract Header (Cont.) The following is an example of a completed Contract Header. Once you complete the information in the Contract Header, you may move to any other applicable windows. The information you have added is automatically saved when you move to another window within the contract. Hint: If you need to return to the Contract Header from another window in the contract, click the link on the lower left side of the navigation bar. 7.4 Agency Private Fares Study Guide, December 2006

81 Module 7: Creating a Calculated Contract Navigation Three common navigational elements within the contract windows are the navigation bar, the Add button and the Add Exception button. Navigation Bar A navigational bar appears on the bottom of each window within the contract. Not all options appear on every window. The following is a description of the link and buttons. Button A1B1B; HP Reset Save Validate Commit Description Link to the Contract Header. Clears all fields back to the original entries on active window. Note: You can practice entering data in all the contract windows, whether they apply to this contract or not. If you do not want to save the information, click Reset before going to a different window. Validates the required fields and prompts you to fill in missing data, confirms there are no duplicate Contract Rule IDs within the supplier/airline, and saves changes in the current window. Checks if all mandatory parts of the contract are complete. Commits the contract to the Galileo 360 Fares live system in Apollo. There are three updates per day. Add and Add Exception Buttons Some windows within the contract have an button. You are required to click the Add button to save the data that you have entered. This button is present when you can add multiple options for different conditions, such as outbound and inbound travel. Some windows within the contract have an button. This button is present when you can add multiple options for different fare basis codes and city pairs. See the section on Exception Window in Module 8 for details. Agency Private Fares Study Guide, December

82 Module 7: Creating a Calculated Contract Save & Continue and Save & Close Buttons Some windows, such as the Fare Calculation window have a and a button. These buttons are usually present when you have the option to add multiple items. You are required to click Save & Continue to save, and then add additional items. You are required to click Save & Close to save the last item. Mandatory Windows Below the Main menu on every contract window are two rows of contract buttons. The first two windows are mandatory for a minimum viable contract (MVC), that is, they are require before you can commit the fares to the Galileo 360 Fares database and appear in Apollo. They are the subject of this module. All others are optional windows and are discussed in Module 8. You must complete the following two windows for a minimum viable contract (MVC). Window Fares/Routes Distribution Includes Fare, rule override, and booking code details for the contract. Contract-specific distribution groups. You copy global distribution groups (that you created in Module 4) to a contract, and edit them, if necessary. You may also assign selling levels to contract-specific distribution groups. A contract can contain multiple contractspecific distribution groups and each group can have different selling levels. 7.6 Agency Private Fares Study Guide, December 2006

83 Module 7: Creating a Calculated Contract Fares/Routes Fare Group Window The Fares/Routes windows allow you to enter data regarding the base fare, the calculated fare, booking code exceptions, and rule overrides for the contract. The route for the base fare applies to the contract fares and cannot be changed. All fares with the same base fare details and the same calculated fare overrides may be entered as one fare group. You can attach more than one fare group to a contract. In the Fares/Routes section, there are actually several windows. Fare Group Base Fare Fare Details Fare Group List Calculated Fare Rules Interline Booking Code (not applicable to North American Fares) Fares are entered using the concept of a fare group. A fare group for a calculated contract is defined as all fares with the same base fare details and the same calculated fare rule overrides. Use the following steps to complete the Fares/Routes windows. 1. Click the button on the top of the screen. The Fare Group window appears. 2. Type a meaningful name in the Name field and click Add Fare. Agency Private Fares Study Guide, December

84 Module 7: Creating a Calculated Contract Base Fare Window The Base Fare window appears. Note that when Public is selected in the Fare field, a private tariff cannot be entered. If the base fare is public, you must specify fare types, fare basis codes/wildcards, or both. When Private is selected in the Fare field, the Private Tariff field is active and must be entered. In addition, you must specify fare basis codes/wildcards (but not fare types). Field *Fare 3. Complete this window using the following guidelines. Required fields begin with an asterisk. Description Type of base fare airline-filed public or airline-filed private fare. 7.8 Agency Private Fares Study Guide, December 2006

85 Module 7: Creating a Calculated Contract Field Private Tariff (Required if base fare is private.) *Fares with Passenger Type OW/RT Description Tariff of base private fare. This field is active only if the base fare is private. Points to note: To find the tariff in Apollo, from the tariff display, enter $V3/0 (3 is the fare line number, 0 is the rule category). The tariff is the 3-digit number that follows RULE -. Example: RULE 775/4875 (775 is the tariff.) If there are two sets of tariff/rule numbers in the rule display, the fare is already the result of a calculation and cannot be used as a base fare for an Agency Private Fares contract. Example 1: RULE 864/12BE BASE 001/G46 Example 2: RULE APF/ABD6 BASE 819/3000 If the base fare is private, the supplier of the Agency Private Fares contract must have permission to access the fare. If the supplier cannot display a private fare in their Apollo pseudo city, the fare cannot be used as a base fare for an Agency Private Fares contract. ATPCO-recognized passenger type code (PTC) of the base fare. ADT is the default. Points to note: *At least one of the following must be entered: The PTC appears in the Apollo tariff display below the fare. If the PTC is not ADT, travel counselors must enter the PTC in their pricing format. Select ALL, OW, RT, or OW ONLY Important: If you complete both fare type and fare basis sections, both must be true. Example: If you specify Economy fare type and A06 fare basis, the contract applies only to economy fares with fare basis A06. Note: If the base fare is a public fare, you must complete fare type and/or fare basis sections, as applicable. If the base fare is a private fare, you must only complete the fare basis section (but not fare type). Hint: See Base Fare Examples in Help for more information. Include Fare Type Exclude Fare Type Specific Fare Basis Codes/Wildcards Select ALL, ECONOMY, BUSINESS, or FIRST or leave blank. If ALL is entered in Include Fare Type, you may select ECONOMY, BUSINESS, or FIRST if any one of these fare types is excluded. Include or exclude specific fare basis codes or wildcards. (Max. 20 fare basis codes or wildcards) Points to note: A wildcard is an asterisk at the beginning, middle, or end of a fare basis. Examples: Q* includes all fare basis codes beginning with Q. *AP3 includes all fare basis codes ending in AP3. For guidelines on wildcards, see the Field Descriptions in Help. If you select a fare type and fare basis code/wildcard, the fare basis is permitted as long as it is in the specified cabin(s). 4. Click Save & Close. Agency Private Fares Study Guide, December

86 Module 7: Creating a Calculated Contract Fare Calculation Window The Fare Calculation window appears. Note: If you have already added fare details, instead of the Fare Calculation window, the Fare Group List window appears. To add new fare details, click Add Calculated Fare. To display existing fare details, click the Open icon for the fare you want to display. For more details, see the section on Fare Group List Window later in this module Agency Private Fares Study Guide, December 2006

87 Module 7: Creating a Calculated Contract Field *Direction *Locations 5. Complete this window using the following guidelines. Required fields begin with an asterisk. Description Select From or Between. From is the default for non-north American contracts. Between is the default for North American contracts. Enter city codes, US state/ca province codes, country codes, area codes or zones in each field. You must enter all zones or all cities, states/provinces, countries, and areas in each field. Maximum 10 locations in each field. Hint: Use zones whenever possible to speed processing. *At least one of the following (Percent/Amount) must be entered: Note: May enter both percent and amount, if applicable. Increase/Decrease Percent Amount Currency Calculated Fare Details Select increase or decrease. Enter percent of increase or decrease, if applicable. Note: Zero decrease is permitted. Enter amount of increase or decrease, if applicable. May enter amounts in maximum two currencies. May not enter a zero amount. 3-letter currency code. Required if entering an amount. May enter maximum two currencies. Note: Use these fields to override base fare data. Passenger Type Fare Basis Code Primary Booking Codes Ticket Designator Ticket Code ATPCO-recognized passenger type code (PTC). Defaults to base fare PTC. Fare basis code. Defaults to base fare FBC. The booking codes valid for travel between the from/between cities. This field defaults from the base fare character code, primarily used for PTCs other than adult. Defaults to base fare TD. The Ticket Code replaces or alters the fare basis code (FBC) on the ticket and in the linear when the fare is quoted. 6. If you have: More fare details, click Save & Continue. Then repeat step 5 for each additional fare detail. No more fare details, click Save & Close. Agency Private Fares Study Guide, December

88 Module 7: Creating a Calculated Contract Fare Group List Window When you click Save & Close, the Fare Group List window appears for the active fare group. This example shows the fare group that we are currently working on Agency Private Fares Study Guide, December 2006

89 Module 7: Creating a Calculated Contract To Override base fare rules View or change base fare details Add booking code exceptions for the contract airline View details for zones used in this fare group Add additional fare details Edit fare details Add booking codes for airlines other than the contract airline Note: This option is not available for North American fares. 7. If applicable, complete the optional sections on this window. Take this action Click Open Fare Rules. Then go to the Calculated Fare Rules section later in this module. Important: If you need to override any of the base fare rules, you must complete the Calculated Fare Rules window. Click Open Base Fare. Then go to the Base Fare Window section earlier in this module. 1. Enter the applicable booking codes and city or country codes. 2. Click Add Exception. The booking code exception appears. 3. If there are additional booking code exceptions for the contract airline, repeat. (Maximum 3 exceptions.) Click View Zones. Note: If the global zone has been updated since it was assigned to the current contract, you can see the zone s new contents and have the option to update the contract with the new zone content. Click Add Calculated Fare. Then go to the Fare Calculation Window section earlier in this module. Click the Open icon for the fare you want to display. Then go to the Fare Calculation Window section earlier in this module. 1. Click Interline Booking Codes. 2. On the Interline Booking Codes window, add maximum four booking codes for another airline permitted on the routing. 3. Click Add. 4. Repeat, if necessary. 5. When you have entered all interline booking codes, click Close. Note: If booking codes are entered for any interline carrier, they must be entered for all interline carriers. If none is entered, all booking codes for interline carriers apply as filed for the base fare. Agency Private Fares Study Guide, December

90 Module 7: Creating a Calculated Contract Calculated Fare Rules Window If you need to override any of the base fare provisions or if both contract and base fare provisions apply, you must complete this window for each fare group that has an exception, and then add the restrictions on the appropriate windows (e.g. Days/Week, Seasons). Although you code this window for each fare group, the listed provisions (e.g. Days/Week, Seasons) are coded for the entire contract. 8. On the Fare Group List window, click Open Fare Rules. The Calculated Fare Rules window appears. Each provision on the top half of the window has a drop-down menu that allows you to select which rules apply. Some provisions, such as Day of Week allow AIRLINE RULE, CONTRACT RULE, or BOTH (If you choose BOTH, both airline and contract rule must be true.). Others, such as Transfers, allow AIRLINE RULE or NO RESTRICTIONS. The provisions on the bottom half of the screen cannot be changed. The rules that apply are listed for each provision. Note: Higher Intermediate Point (HIP) appears only for non-north American selling contracts based on public fares. The HIP options are AIRLINE RULE and NO HIP APPLIES. 9. For each provision that you need to override, select the appropriate option. 10. Click Save & Close. The Fare Group List appears. When you have completed work on all fare groups, you can click the button on the top of the screen for the second mandatory window, Distribution Agency Private Fares Study Guide, December 2006

91 Module 7: Creating a Calculated Contract Distribution (Set Selling Levels) The second mandatory window is Distribution. When you copy a global distribution group into the contract, it creates a contract-specific distribution group. You can edit the contract-specific distribution group, if necessary, without affecting the global distribution group. You can also set selling levels for contract-specific distribution groups. Best practice: Although it is possible to create a new distribution group from this window, it would only be available for the current contract. So it is best practice to start with a global distribution group in most cases. Use the following steps to complete the Distribution windows. 1. Click the button. The Distribution window appears. Continued on next page Agency Private Fares Study Guide, December

92 Module 7: Creating a Calculated Contract Distribution (Cont.) 2. In the All Distribution Groups box, select a distribution group and click the double arrow to copy it into the contract. Note: If you need to view the detail before copying it into the contract, click the View button, and then click Close. Hands-on: Select the distribution group that has just your own pseudo city, e.g. HOME. The contract-specific distribution group appears in the Groups in this Contract box. 3. If you need to add more distribution groups, repeat step If you need to edit a contract-specific distribution group, select it and click Edit. Then follow the guidelines in Module 4. Set Selling Levels If you are working on a Net, or Net and Selling contract, you created net level fares in the Fares/Routes window. Now you can set selling levels. Your access to the Set Selling Levels window depends on the type of contract. Contract Type Net Net and Selling Selling Access Set Selling Fare Parameters. Set Selling Fares. Set Selling Fare Parameters. No access. Selling fares are the fares you set in the Fares/Routes window. You have no access to this window. 5. In the Groups in this Contract box, select all groups with the same selling level and click Set Selling Levels. Note: If your contract type is Selling, the Set Selling Levels button is inactive Agency Private Fares Study Guide, December 2006

93 Module 7: Creating a Calculated Contract The Selling Levels window appears. Field Passenger Type All Routes in this Contract Between/And All Fares in this Contract 6. Complete this window, using the following guidelines. Description The passenger type to which this selling level applies. ALL is the default or you can enter the applicable passenger type code (PTC). Applies the selling level to all routes in this contract. Applies the selling level to specific routes in this contract. Enter the cities/airports in the text boxes. Your options default from the fares set up for this contract. Sets selling levels for all fares in this contract. OW Fares Only Sets selling levels for one way fares in this contract. RT Fares Only Sets selling levels for roundtrip fares in this contract. Set Selling Fare Available when the contract is Net & Selling; this information creates selling fares. Increase by Percent Creates selling fare amounts across all currencies based on the value entered here. Increase by Amount Creates selling fare amounts based on an amount increase per currency. Currency The currency code to which the increase is applicable. Continued on next page Agency Private Fares Study Guide, December

94 Module 7: Creating a Calculated Contract Set Selling Levels (Cont.) Field Set Selling Fare Parameters Description Available when the contract is for Net amounts and the Sell amounts are to be created by another organization that has update authority. This section is only used when limitations are set for the creation of the Sell amount. Percent Minimum/Maximum Amount Minimum/Maximum Select this option to enter a percentage increase. Defines the minimum and maximum percentage to be added to the Net amount that defines the total selling amount that the organization can use. Select this option to enter an amount increase. Defines the minimum and maximum amount to be added to the Net amount that totals the selling amount that the organization can use. If more than one currency is applicable to the fares, enter the minimum/maximum values in the fields beside each currency. 7. If you: Need to set more selling levels for other PTCs, routes, or fares in this contract, click Save & Continue. Repeat step 6 for each additional group. Need to set more selling levels for other distribution groups, click Save & Close. Then click the button and repeat steps 1 through 6. Are finished, click Save & Close. The selling Level Summary appears. You now have entered the mandatory data. To verify that you have a minimum viable contract, you can now validate the contract Agency Private Fares Study Guide, December 2006

95 Module 7: Creating a Calculated Contract Validating a Contract Validation checks that you have a minimum viable contract, that is, all the mandatory items (Contract Header, Fares/Routes and Distribution). Keep in mind that a contract may be valid, but that does not mean that it is correct or complete. It s important to verify that the information you have entered matches your contract with the airline. To validate a contract from any screen, click the Validate button. A Contract Summary appears. This is an example of a valid contract. Continued on next page Agency Private Fares Study Guide, December

96 Module 7: Creating a Calculated Contract Validating a Contract (Cont.) Note: An error message specifies missing information. This is an example of a Contract Summary with missing mandatory information. Once you have a minimum viable contract you can: Complete the optional contract windows. Close the contract without committing it by clicking Close. If you close the contract without committing, it is saved but not available in Apollo for travel counselors use. Commit the contract to the live database by clicking Commit. If you commit the contract, it is available in Apollo for travel counselors use after the next update. Although we have added all information that Agency Private Fares requires, the contract most likely has other provisions that need to be entered. If you are working on a calculated contract with rule overrides, you must enter the contract rules in the optional windows. In the next module, we will enter those provisions. Hands-on: If you prefer to complete the contract during another session, click Close now and log out. When you return, to find this rule, perform a search and specify Uncommitted contracts. See Module 9 for full instructions on searching for uncommitted contracts. Note: You can only test fares in Apollo after the contract has been committed. Once it is committed, there are five updates to Apollo per day Agency Private Fares Study Guide, December 2006

97 Module 7: Creating a Calculated Contract Module Review See Appendix C for answers. 1. How do you return to the Contract Header from another window in the contract? 2. Name the two mandatory windows you must complete for a minimum viable contract. 3. Which contract type does not allow you to set selling levels? 4. On which window do you indicate that Agency Private Fares should validate both the contract rule and the airline rule for Seasons on your calculated contract? 5. Your contract is based on an airline private fare with an account code. If you want your agents to use an account code for this contract, you are required to code the account code in APF. True False 6. How many fare groups do you need for the following fares? BOS MAD 10 % discount BOS LIS 10% discount BOS BCN 15% discount Contract rule applies for Seasons and Blackouts Contract rule applies for Seasons, no HIP applies. Contract rule applies for Seasons, no HIP applies. Agency Private Fares Study Guide, December

98 Module 7: Creating a Calculated Contract Notes 7.22 Agency Private Fares Study Guide, December 2006

99 Module 8: Adding Optional Contract Details Although you can commit a contract to the live fares database in Apollo after entering the mandatory windows, most standard contracts have provisions that fall into areas such as day of the week, advance reservations, and combinations, which you also need to code. On calculated contracts if you indicated Contract Rule or Both (Airline and Contract Rule) should be read, you need to code those provisions as well. To avoid itineraries pricing incorrectly, you should complete the entire contract before committing it to the live database. Hands-on: Continue to complete the contract that you started in Module 6 or 7. If you have logged out of Agency Private Fares and now need to find your contract, perform a search for Uncommitted Contracts. See Module 9 for full instructions on searching for contracts. Module Objectives Upon completion of this module you will be able to: Add the optional details of a completed template to a new contract Explain the optional contents of each section of a contract Agency Private Fares Study Guide, December

100 Module 8: Adding Optional Contract Details Optional Windows Below the Main menu on every contract window are two rows of contract buttons. As we learned in Module 6 and 7, the first two are mandatory. All others are optional. Window Rules Text Acct Code+ Days/Week Seasons Flight Rules Code Share Adv Res/Tkt Min/Max Stopovers Combinations Blackouts Surcharges Discounts The following list describes the optional windows. Includes Auto-generated and user-entered rules text Account code, endorsement box, and tour code/net remittance code Days of the week when the fares are valid Dates when the fares are valid Nonstop, direct, connecting flights; flight numbers and ranges Marketing airline and operating airline Advance reservations and ticketing requirements Minimum and maximum stay Permitted stopovers and related charges Permitted combinations with fares in this contract and outside this contract Prohibited travel dates Surcharges and surcharge exemptions Discounts based on the primary passenger type that you specified in the Fares window. Example: If the primary passenger type is adult (ADT), you can code discounts for child (CNN), infant (INF, INS), youth (YTH), and senior (SRC, SNN). 8.2 Agency Private Fares Study Guide, December 2006

101 Module 8: Adding Optional Contract Details Rules Text If you do not complete this window, rules text is automatically generated from the provisions that you code in Agency Private Fares for standard contracts and the airline or contract rules on calculated contracts. In the Rules Text window, you can enter rules text to appear instead of or in addition to the auto-generated rules text. Because rules text is based on the provisions that you code on the other windows, Rules Text should be the last window that you complete. Hint: After you code the other rule provisions, read through the autogenerated rules text. It gives you a text format for everything you have coded and may help you find errors. For instance, if on Days/Week, you accidentally coded Departure of the First International Sector of Each Fare Component for a domestic contract, you would catch that error now and could correct it. Use the following steps to complete the Rules Text window. 1. Click the button. The Rules Text window appears. Continued on next page Agency Private Fares Study Guide, December

102 Module 8: Adding Optional Contract Details Rules Text (Cont.) 2. Select the rule subject from the Title field. If this provision is coded either in Agency Private Fares or in the base fare rule rules text appears in the Auto-generated Text field. 3. If you want to ignore the auto-generated text, select Ignore. 4. In User-entered Text, enter any additional or replacement text. 5. To save, select another provision from the Title drop-down menu or move to another window. 8.4 Agency Private Fares Study Guide, December 2006

103 Module 8: Adding Optional Contract Details When you add text, the symbol before the provision title changes. The following table lists the symbols and their descriptions, and gives an example of each, based on the above menu. Symbol Meaning Example - Auto-generated text may apply (if the provision is coded). - Permitted Stopovers Blank Auto-generated text never applies. Cancel/Change Policy + User-entered text has been added for a provision where auto-generated text never applies. ± User-entered text has been added for a provision where auto-generated text may also apply. + Form of Payment ± Blackouts Hint: Be sure to review the list of rule subjects for which auto-generated text never applies (e.g. Cancel/Change Policy) and enter important information from your contract in the user-entered text. Agency Private Fares Study Guide, December

104 Module 8: Adding Optional Contract Details Acct Code+ For calculated contracts, if you coded Contract Rule for Endorsements on the Calculated Fare Rules window (Module 7), you would now enter the contract rule endorsements that apply on the Acct Code+ window. For calculated contracts, account codes and tour codes are not carried over from the base fare. So if you need an account code or tour code for your Agency Private Fares, you would enter it here. On the Acct Code+ window, you can enter account codes, endorsements, and tour codes. Fares entered in Agency Private Fares can be viewed as part of an integrated Galileo 360 Fares display. However, if you assign an account code to the contract, your travel counselors must enter it every time they want to display or price those fares. Account codes should be assigned to contracts that are only available to specific customers, such as employees of a company or members of a club. Best practice: Although account codes are not mandatory, adding account codes to your contracts is recommended. When your travel counselors request fares with account codes, the system responds faster because it is retrieving fares from a much smaller database. Hands-on: If you are using this study guide in your office, for all exercises that you do as part of this study guide, assign the account code, TRAIN, so that your travel counselors do not accidentally sell fares that you create during training. Use the following steps to complete the Acct Code + window. 1. Click the button. The Acct Code + window appears. 8.6 Agency Private Fares Study Guide, December 2006

105 Module 8: Adding Optional Contract Details 2. Complete this window using the following guidelines. All fields are optional. Field Account Code Endorsement Box Tour Code/Net Remit Code Description Identifies fares that apply to specific passengers, such as employees of a company or members of a club. Maximum 20 alphanumeric characters, starting with a letter. Hands-on: Assign the account code TRAIN to any contract that you practice on during training. Endorsement message that appears on ticket. Maximum 26 characters. Hint: If you have additional endorsements, the travel counselor may add them in the stored fare or ticketing format. Manually entered endorsements appear in addition to the endorsement coded in Agency Private Fares if there is room for both on the ticket. If there are multiple endorsements and not enough room for all of them, the manually entered endorsement takes precedence. Tour code/net remit code applicable to the contract. Prints on the ticket. Maximum 15 characters. Hint: See endorsement hint. The same logic applies for tour codes. Note: Although you can click Save now to save this information, Agency Private Fares automatically saves when you click another window within the contract, such as Days/Week. Agency Private Fares Study Guide, December

106 Module 8: Adding Optional Contract Details Days/Week For calculated contracts, if you coded Contract Rule or Both for Days/Week on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, travel is permitted every day of the week. This window defines the days of the week when travel is allowed. Use the following steps to complete this window. 1. Click the button. The Days/Week window appears. 8.8 Agency Private Fares Study Guide, December 2006

107 Module 8: Adding Optional Contract Details 2. Complete this window using the following guidelines. Field Travel is permitted on: Applicable to: 3. Click Add. Description a. Select the outbound/inbound option that is used to measure the days/week application. Note: If different provisions apply for outbound and inbound, enter outbound provisions first. After you complete steps 2 and 3, you can enter the inbound provisions. b. Check each day when the fare applies. Note: If you have weekday and weekend fares, you can specify weekday application now and add an exception for weekend fares. See the Exception Window section for further instructions. Select the applicable option. Note: See the Help Glossary for definitions of each option. Examples: The completed window appears. Departure of the First International Sector of Each Fare Component: YVR YMQ PAR YTO YVR Day of week based on the YMQ PAR for the outbound fare component and PAR YTO for the inbound fare component. Do not use this option for domestic contracts. Departure of Fare Origin: MIA BOS MIA Day of week for the round-trip fare is based on departure of the MIA BOS sector. Departure of Each Fare Component: DFW CHI YTO CHI DFW Day of week is based on DFW CHI for the outbound fare component and YTO CHI for the inbound fare component. Departure of the First International Sector of the Fare: LAX-HNL-HKG-HNL-LAX Day of week for the round-trip fare is based on departure of the HNL-HKG sector. 4. If travel is permitted on different days for outbound and inbound travel, after you enter outbound provisions repeat steps 2 and 3 for inbound. Agency Private Fares Study Guide, December

108 Module 8: Adding Optional Contract Details Exception Window Many windows include an option. An exception occurs when information for a window needs to be added that is different from the general provision of the contract. You would use the Exceptions option when different conditions apply to specific city pairs or fare basis codes. In the case of a Days/Week provision, you would use this option if you have weekday and weekend fare basis codes in the same contract. Exceptions may be added to the following windows: Days/Week Seasons Flight Rules Adv Res/Tkt Min/Max Stopovers Blackouts Surcharges Discounts The format of each Exception window is identical. The top half allows you to identify which fare basis code, city pair, or fare basis code and city pair is an exception. The bottom half of the window is a copy of the main window from which you accessed the exception. For this example, we will look at the exception screen for the Days/Week Agency Private Fares Study Guide, December 2006

109 Module 8: Adding Optional Contract Details Use the following steps to add an exception. 1. On the Days/Week window, click the button. The Exception window appears. 2. Select Fare Basis Code, City Pair, or Fare Basis Code and City Pair. Then fill in the text box(es) for your selection. 3. Following the guidelines in the Days/Week section, complete the bottom half of the window. 4. If you have: More exceptions, click Save & Continue. Then repeat steps 2 and 3. No more exceptions, click Save & Close. Note: You can add multiple exceptions, but all exceptions on a window must be the same type (i.e. Fare Basis Code, City Pair, or Fare Basis Code and City Pair). Follow this same procedure for Exception windows associated with any other window. Agency Private Fares Study Guide, December

110 Module 8: Adding Optional Contract Details Seasons For calculated contracts, if you coded Contract Rule or Both for Seasons on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, all fares are valid for travel all year. This window allows you to enter details for the seasonality of contracts that are valid at different levels for periods during the contract term. You can also specify to which sectors they are applicable. Use the following steps to complete the Seasons window. 1. Click the button. The Seasons window appears Agency Private Fares Study Guide, December 2006

111 Module 8: Adding Optional Contract Details 2. Complete this window using the following guidelines. Field First Date Last Date Apply to Dates Apply to 3. Click Add. Description The completed window appears. First date that travel is permitted. Year is optional. Last date that travel is permitted. Year is optional. Select outbound, inbound or both. Note: If different provisions apply for outbound and inbound, enter outbound provisions first. After you complete steps 2 and 3, you can enter the inbound provisions. Select portion of journey to which season apply. Note: See the Help Glossary for definitions of each option. Departure of Fare Origin: YTO MIA NAS MIA YTO When combining a round-trip YTO MIA fare with a round-trip MIA NAS fare, season for the MIA NAS round-trip fare is based on departure of MIA NAS sector. Departure of Each Fare Component: DFW CHI YTO CHI DFW Season is based on DFW CHI for the outbound fare component and YTO CHI for the inbound fare component. Departure of the First International Sector of the Fare: YVR YMQ PAR YTO YVR Season is based on YMQ PAR for the round-trip fare. Do not use this option for domestic contracts. Departure of the First International Sector of Each Fare Component: YVR YMQ PAR YTO YVR Season is based on the YMQ PAR for the outbound fare component and PAR YTO for the inbound fare component. Do not use this option for domestic contracts. 4. If there are: More date ranges applicable to this season, repeat steps 2 and 3. Different dates for outbound and inbound travel, after you enter outbound provisions repeat steps 2 and 3 for inbound. More seasons, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module. Agency Private Fares Study Guide, December

112 Module 8: Adding Optional Contract Details Flight Rules For calculated contracts, if you coded Contract Rule or Both for Flight Rules on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, on the Routing window, you code simple routings (single carrier) and complex routings (multiple carriers on international fares). Complete the Flight Rules window if you need to further define or restrict the routings that you have already entered. Negative and Positive Statements Flight rules may or may not be related to data in the Code Share window and the Complex Routings window. However, the type of data entered in the Flight Rules window limits the type of data that can be entered in the Code Share window. You can make positive or negative statements in the Flight Rules window using the following options: Must Be (positive) Must Not Be (negative) If Travel Is (positive) Within the window, your statements can be all positive (Must Be and/or If Travel Is) or you can enter one, and only one, negative statement (Must Not Be). This means that if you select travel Must Not Be online connection, any other statements you make (such as via city, or flight numbers) must be positive. After you have added a flight rule, if you choose to enter another flight rule, it must be positive if the first rule had a positive statement or negative if the first rule had a negative statement. Additionally, if you enter all positive statements in the Flight Rules window, you must enter all positive statements in the Code Share window. If you enter a negative statement in the Flight Rules window, you must enter a negative statement in the Code Share window. The options chosen in this window do not impact the options in the Flight Rules Exception or Code Share Exception windows Agency Private Fares Study Guide, December 2006

113 Module 8: Adding Optional Contract Details Flight Requirements Important: You must click the to save all data. button at the bottom of this window Use the following steps to complete this section. 1. Click the button. The Flight Rules window appears. Field Flight requirements apply to Must Be/Must Not Be Nonstop, Direct, Online Connection Must Be/Must Not Be On airline code 2. Complete the Flight Requirements section of the window using the following guidelines. Description Select whether the requirements apply to the outbound, inbound, or both portions of the fare. Note: If different provisions apply for outbound and inbound, enter outbound provisions first. After you complete steps 2 through 5, you can enter the inbound provisions. If you complete this option, you can choose whether the flights must or must not be nonstop, direct, and/or online connection. You may select all checkboxes that apply. If you complete this option, you can enter an airline and flight numbers and/or ranges. You must enter an airline if you use this option. If you enter a flight range, you must enter flight numbers in both fields before you can use the >> button to move them into the list box. 3. If a flight restriction applies to a specific portion of the routing, scroll down to complete the Option section of the window. Otherwise, go to step 5. Agency Private Fares Study Guide, December

114 Module 8: Adding Optional Contract Details Option The Option section may designate a portion of travel that must comply with the flight requirements. For example, a transatlantic fare may allow nonstop, direct, or online connections via any city except Boston. In that case, in the Flight Requirements, you would enter Must be and select Non-stop, Direct, and Online Connection. In the Option section, you would enter Must not be via BOS. The Option section may also be used without the Flight Requirement section. 4. Complete the Option section of the window using the following guidelines. Field Must Be Must Not Be If Travel Is Via Must Be Must Not Be If Travel Is Between Description Defines the locations via which the flight(s) must travel. After typing a city/airport/country code, click the >> to move it to the text box. Note: If you select If Travel Is, you must complete the Flight Requirements section. Defines the locations between which the flight(s) must travel. After typing a city/airport/country code pair, click the >> to move it to the text box. Note: If you select If Travel Is, you must complete the Flight Requirements section. Add/Add Exception 5. Click Add. 6. If there are additional flight rules applicable to outbound or inbound travel, repeat steps 2 to If there are additional flight rules that apply to specific fare basis codes or city pairs, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module Agency Private Fares Study Guide, December 2006

115 Module 8: Adding Optional Contract Details Code Share For calculated contracts, if you coded Contract Rule or Both for Code Share on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions if any apply, or leave this window blank if Code Share is permitted without restriction. For standard contracts, if you do not complete this window, code share is permitted without restriction. Code-share agreements allow two or more contracted airlines to appear in an availability display and itinerary under a common two-character airline code. For example, you have a contract that allows you to book flights where United Airlines (UA) is the marketing airline and Lufthansa (LH) is the operating airline. That means that flights appear in both the availability display and the itinerary with the UA code, but Lufthansa actually operates the flights. If you are loading a contract for a marketing airline that has a code-share agreement with an operating airline, you can specify to which code-share routes this contract applies. For standard contracts, any code-share restrictions that apply to specific transit cities that are coded in this section must be included in the Fares/Routing window as well. Negative and Positive Statements Data in the Code Share window may or may not be related to data in the Flight Rules window and the Routing. However, the type of data entered in the Code Share window limits the type of data that can be entered in the Flight Rules window. You can make positive or negative statements in the Code Share window using the following options: Must Be (positive) Must Not Be (negative) If Travel Is (positive) Within the window, your statements can be all positive (Must Be and/or If Travel Is) or you can enter one, and only one, negative statement (Must Not Be). This means that if you select travel Must Not Be on marketing airline XX and operating airline YY, any other statements you make (via this city or between cities) must be positive. After you have added a code share, if you choose to enter another, it must be positive if the first code share was positive or negative if the first code share had a negative statement. Agency Private Fares Study Guide, December

116 Module 8: Adding Optional Contract Details Additionally, if you enter all positive statements in the Code Share window, you must enter all positive statements in the Flight Rules window. If you enter a negative statement in the Code Share window, you must enter a negative statement in the Flight Rules window. The options chosen in this window DO NOT impact the options in the Code Share Exception or Flight Rules Exception windows. Flight Requirements and Option Use the following steps to complete this window. 1. Click the button. The Code Share window appears Agency Private Fares Study Guide, December 2006

117 Module 8: Adding Optional Contract Details Field Flight requirements apply to Must Be/Must Not Be On Marketing Airline Code Operating Airline Code Option Must Be Must Not Be If Travel Is Via Must Be Must Not Be If Travel Is Between 2. Complete the window using the following guidelines. 3. Click Add. Description Select whether the requirements apply to the outbound, inbound, or both portions of the fare. Note: If different provisions apply for outbound and inbound, enter outbound provisions first. After you complete steps 2 and 3, you can enter the inbound provisions. Select whether the flights must or must not be on the airlines you enter in the Marketing and Operating Airline Code fields. The airline code that appears on the flight coupon of the ticket. This airline code defaults to the airline code entered in the Contract Header window. The airline(s) that are providing flight service. You can enter all applicable airlines. Important: In addition to the operating airline, be sure to enter the marketing airline in this section; otherwise you cannot create fares with the marketing airline as the operating airline. This section is optional. If you choose to enter data, you must first define code shares in the above section. Defines the locations via which the flight(s) must travel. After typing a city/airport/country code, click the >> to move it to the text box. Note: If you select If Travel Is, you must complete the Flight Requirements section. Defines the locations between which the flight(s) must travel. After typing a city/airport/country code pair, click the >> to move it to the text box. Note: If you select If Travel Is, you must complete the Flight Requirements section. 4. If there are additional code-share rules applicable to outbound or inbound travel, repeat steps 2 and If there are additional code-share rules that apply to specific fare basis codes or city pairs, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module. Agency Private Fares Study Guide, December

118 Module 8: Adding Optional Contract Details Adv Res/Tkt For calculated contracts, if you coded Contract Rule or Both for Adv Res/Tkt on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, reservations may be made and tickets purchased any time before departure. This window allows you to define the time in advance that reservations must be made and tickets purchased. Use the following steps to complete this window. 1. Click the button. The Adv Res/Tkt window appears. 2. Complete this window using the following guidelines. Field Reservations Ticketing Description If there is a reservation restriction, select either Number of Days or Day of Week and complete the text boxes. Note: If you need to delete the data in this section, click the Delete link under Reservations or Ticketing. If there is a ticketing restriction, enter the number of days or hours. Note: If you enter both After reservations and Before departure restrictions, you must also complete the Whichever is section. 3. If there are additional advance reservations or ticketing rules, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module Agency Private Fares Study Guide, December 2006

119 Module 8: Adding Optional Contract Details Min/Max For calculated contracts, if you coded Contract Rule or Both for Min/Max on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, no minimum or maximum stay restrictions apply to this contract. This window allows you to define the length of stay and the menus give you choices relating to days/months and point/sector to which the restrictions apply. Use the following steps to complete this window. 1. Click the button. The Min/Max window appears. Continued on next page Agency Private Fares Study Guide, December

120 Module 8: Adding Optional Contract Details Min/Max (Cont.) 2. Complete this window using the following guidelines. Field Return travel from After departure from Description Select the sector to measure for the minimum and/or maximum stay from the drop-down menu and complete the corresponding text boxes. Examples: Farthest Geographic Point MIA LIM PTY MIA (with stops in LIM and PTY) Measure minimum or maximum stay from LIM because it is further from MIA than PTY. Last Point of Stopover MIA LIM PTY MIA (with stops in LIM and PTY) Measure minimum or maximum stay from PTY because it is the last point of stopover. Departure of the Last Sector YMQ MIA LIM PTY MIA YMQ Measure minimum or maximum stay from 2 nd occurrence of MIA because MIA YMQ is the last sector. Select the sector to measure for the minimum or maximum stay from the drop-down menu and complete the corresponding text boxes. Examples: Departure of Fare Origin: YTO MIA NAS MIA YTO When combining a round-trip YTO MIA fare with a round-trip MIA NAS fare, measure minimum or maximum stay for the MIA NAS round-trip fare after the 1 st departure from MIA. Departure of the First International Sector of the Fare: YVR YMQ PAR YTO YVR Measure minimum or maximum stay after departure from YMQ for the round-trip fare. Do not use this option for domestic contracts. 3. If there are additional length of stay rules for specific fare basis codes or city pairs, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module Agency Private Fares Study Guide, December 2006

121 Module 8: Adding Optional Contract Details Stopovers For calculated contracts, if you coded Contract Rule for Stopovers on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, no stopovers are allowed. Stopover cities must be on the routing. This window allows you to enter rules for any free or chargeable stopovers. Stopover charges appear in the fare quote. The stopover window has two sections. The top half is for free stopovers and the bottom half is for chargeable stopovers. Use the following steps to complete this window. 1. Click the button. The Stopovers window appears. Continued on next page Agency Private Fares Study Guide, December

122 Module 8: Adding Optional Contract Details Stopovers (Cont.) 2. Complete the free stopover section using the following guidelines. Field Maximum number of free stopovers permitted: Stopovers permitted Free stopovers are Cities/Airports Countries Description Enter number. If unlimited stopovers are allowed, enter double asterisk: ** Select either: - Number Outbound/Inbound and indicate number in each direction or - Either Outbound or Inbound but not both Select Permitted or Not Permitted. Enter locations where stopovers are permitted or not permitted, separated by spaces and/or commas. Enter locations where stopovers are permitted or not permitted, separated by spaces and/or commas. 3. Scroll down and complete the chargeable stopovers section using the guidelines that appear after this screen Agency Private Fares Study Guide, December 2006

123 Module 8: Adding Optional Contract Details Field Maximum number of charged stopovers permitted: Currency/Fee Stopovers permitted Charged stopovers are Cities/Airports Countries Child/Infant discounts apply Description Enter number. For standard contracts, the Currency field is taken from the fare currency and cannot be changed. Enter the stopover charge. For calculated contracts, enter the fare currency and stopover charge. Select either: - Number Outbound/Inbound and indicate number in each direction - Either Outbound or Inbound but not both Select Permitted or Not Permitted. Enter locations where stopovers are permitted or not permitted, separated by spaces and/or commas. Enter locations where stopovers are permitted or not permitted, separated by spaces and/or commas. Check if discounts apply. 4. If there are additional stopover rules for specific fare basis codes or city pairs, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module. Agency Private Fares Study Guide, December

124 Module 8: Adding Optional Contract Details Combinations For calculated contracts, if you coded Contract Rule for Combinations on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, only simple round-trip journeys within the same contract for the contract airline are allowed. Agency Private Fares may be combined with Agency Private Fares in the same or other contracts within your supplier code, airline-filed public and private fares, and IATA YY fares, provided that all fares on the itinerary permit the combination. If the fares within a particular contract can be quoted on a circle-trip or openjaw basis, the details must be coded on this window. Also if the fares within a contract may be combined with other fares on round-trip/circle-trip/openjaw/end-on journeys, those details must be coded here. If the fares are combinable with fares in another contract, for the same or different airlines, both contracts must have the permission. Otherwise, they do not combine. For example, if you are building two contracts that are combinable with each other, build your first contract. When building the second contract, complete this area to include the first contract s rule ID. Once the second contract is built, return to the first contract and add the second contract s rule ID. Use the following steps to complete this window. 1. Click the button. The Combinations window appears. Notice that the active contract with a round-trip journey type appears in the top section Agency Private Fares Study Guide, December 2006

125 Module 8: Adding Optional Contract Details 2. Complete this window using the following guidelines. Field Description Within this Contract Rule ID Itineraries permitted with airline 2-character airline code on which combinations are permitted. Combinations for multiple airlines can be entered. Round Trip Travel from city A to city B and return to city A. Circle Trip Travel from city A to city B to city C and return to city A. Important: For international calculated contracts that are combinable with other contracts, it is important to add circle trip as an allowed combination because an international quote comprised of two half-round-trip fares can sometimes result in a circle trip. Open Jaw End On Single open jaw. Travel from city A to city B and return from city C to city A, or Travel from city A to city B and return from city B to city C. Two or more independent fares priced on the same ticket. May be used for combining one-way fares. Important: If a contract includes one-way fares that may be used round-trip, you must code the contract to be combinable end on with itself and any other contract. Itineraries permitted with any airline for If travel is permitted on any airline, select the applicable journey types round trip, circle trip, open jaw, end on. Outside this Contract Rule ID Itineraries permitted with airline for Contract Rule ID Itineraries permitted with any airline for Contract Rule ID Specify airline code and other Contract Rule ID within your supplier code, which is combinable with this contract. Also specify journey types. To permit combinations with: - Any other APF contract for this airline, enter 9999 in the Contract Rule ID field. - Airline-filed fares, leave the Contract Rule ID field blank. Specify Contract Rule ID and journey types that are combinable with this contract when any airline is permitted. To permit combinations with: - Any other APF contract, enter 9999 in the Contract Rule ID field. - Airline-filed fares, leave the Contract Rule ID field blank. 3. After entering each combination, click Add. Agency Private Fares Study Guide, December

126 Module 8: Adding Optional Contract Details Blackouts For calculated contracts, if you coded Contract Rule or Both for Blackouts on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, there are no prohibited travel dates. You can specify dates or date ranges within a season or travel period of a contract when these fares do not apply. If blackouts apply only to specific fare basis codes and/or city pairs, you can code them in the Exception window. Use the following steps to complete this window. 1. Click the button. The Blackouts window appears. 2. Complete this window using the following guidelines. Field Description Date Type individual date in text box on left and click >>. Repeat until all individual blackout dates are entered. Date Range Type date range in text boxes on left and click >>. Repeat until all blackout date ranges are entered. 3. If there are additional blackouts for specific fare basis codes or city pairs, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module Agency Private Fares Study Guide, December 2006

127 Module 8: Adding Optional Contract Details Surcharges For calculated contracts, if you coded Contract Rule or Both for Surcharges on the Calculated Fare Rules window (Module 7), you would now code the contract rule provisions that apply. For standard contracts, if you do not complete this window, all surcharges that normally apply to public fares are charged. Surcharges are levied by airlines or governments for security or navigational purposes and appear on a ticket as a Q charge. If your contract is exempt from surcharges or if they apply differently than for public fares you can enter the details on this window. Use the following steps to complete this window. 1. Click the button. The Surcharges window appears. Continued on next page Agency Private Fares Study Guide, December

128 Module 8: Adding Optional Contract Details Surcharges (Cont.) Field Standard surcharges for this Airline Code/Location are exempt A surcharge amount will be assessed for each fare component Surcharge applies to Validity Outbound/Inbound Life of Contract, Start - Stop 2. Complete this window using the following guidelines. 3. Click Add. Description Check to exempt the contract from all surcharges. For standard contracts, the Currency field is taken from the fare currency and cannot be changed. Enter the surcharge amount. For calculated contracts, enter the fare currency and surcharge amount. Note: A fare component is the portion of an itinerary between two consecutive fare breaks. Select passenger type Select the portion of the trip to which the surcharge applies. Select one option. If you select Start Stop, enter the date range. 4. If you have to add additional surcharge rules for the contract, repeat steps 2 and If there are additional surcharge rules for specific fare basis codes or city pairs, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module Agency Private Fares Study Guide, December 2006

129 Module 8: Adding Optional Contract Details Discounts If you do not complete this window, no child, infant, youth, or senior discounts apply. This window allows you to enter any child, infant, youth, and senior discounts that apply to the corresponding adult fare levels. For example, if the passenger type in the Fares/Routes window is ADT, you can add discounts for child (CNN), infant (INF, INS), youth (YTH), and senior (SRC, SNN) passenger types in this section. But if the passenger type in the Fares/Routes window is MIL (military adult), the only passenger type for which you can add discounts is military child (MNN). Use the following steps to complete this window. 1. Click the button. The Discount window appears. Continued on next page Agency Private Fares Study Guide, December

130 Module 8: Adding Optional Contract Details Discounts (Cont.) 2. Complete this window using the following guidelines. Field Primary Passenger Type Passenger Type Min/Max Age Ticket Designator Fare Calculations Description Passenger types that you specified in the Fares/Routes window appear on the drop-down menu. May only be one choice. Passenger types that can be discounted based on the primary passenger types specified in the Fares window. Hint: If you need to decode a passenger type code, in Apollo, enter PTC/SRC (where SRC is the passenger type code). Enter the permitted age range. These fields only apply to child, youth, and senior discounts and can be left blank alphanumeric code. Select Decrease by Percent or Amount. The Currency field is taken from the fare currency and cannot be changed. Enter the value. 3. Click Add. 4. If you need to add additional passenger types for the contract, repeat steps 2 and If there are additional discounts for specific fare basis codes or city pairs, click Add Exceptions and complete the window using guidelines in the Exception Window section of this module. Rules Text Remember to return to the Rules Text section earlier in this module to review the rules text and make any needed changes. View Changes View Changes is not a window for adding provisions. It is a handy link to view the audit trail of the contract. See Module 9 for an explanation Agency Private Fares Study Guide, December 2006

131 Module 8: Adding Optional Contract Details Module Review 1. Make a copy of the standard template in Appendix A and complete the one of the standard contracts in Appendix B. Create a new contract on the system, but do not commit it. 2. Complete the calculated template for one of the calculated contract in Appendix B. Create a contract in the system but do not commit it. Agency Private Fares Study Guide, December

132 Module 8: Adding Optional Contract Details Notes 8.34 Agency Private Fares Study Guide, December 2006

133 Module 9: Searching, Viewing, Editing, and Committing Contracts Before committing a contract, you may retrieve it, view it in full or summary format, and make changes to it. Once you verify that it is complete and accurate, you may commit it to the Galileo Fares live fares system in Apollo. You can edit a contract before or after committing it. Module Objectives By the end of this module, you will be able to: Search for a contract View a contract in full and summary format Edit a contract Commit a contract Searching for an Uncommitted Contract When you create a contract, whether you have entered all necessary information or just started, your contract is automatically saved when you move from window to window within the contract, move to another area in the Agency Private Fares system, or log off the system. At this point, the contract is saved in an uncommitted form. This permits you to delay the release of the contract until closer to the sale date or allow other members of the staff to review the completed contract before making it available to your travel counselors in Apollo. Prior to committing the contract to the live fares database in Apollo, it is wise to review the details for accuracy before it is available to your entire agency population. You can search for an uncommitted contract any time after the initial creation and before the contract is committed. Continued on next page Agency Private Fares Study Guide, December

134 Module 9: Searching, Viewing, Editing, and Committing Contracts Searching for an Uncommitted Contract (Cont.) Use the following steps to search for an uncommitted contract. 1. On the Main menu, click. The Search screen appears. 2. In the Search Contracts section, select Uncommitted and click Search. Note: If you have a large number of uncommitted contracts, enter additional fields, such as Account Code, Airline, Rule ID, etc. to narrow the search. The Search Results appear. 9.2 Agency Private Fares Study Guide, December 2006

135 Module 9: Searching, Viewing, Editing, and Committing Contracts 3. Take one of the following actions. To: Delete the uncommitted version of the contract Edit the uncommitted version of the contract Do this: Click the Delete icon you are deleting. Click the Edit icon are editing. for the contract for the contract you View the contract Select the option button to the left of the contract and click View Summary, View Full, or View Changes. Details on these actions appear in this module. Deleting an Uncommitted Contract When you click the Delete icon, a warning box appears asking you to confirm your selection. When you click OK, the contract is deleted and cannot be retrieved. Note: If you delete the uncommitted version of a previously committed contract, the committed version is not affected. Editing an Uncommitted Contract When you click the Edit icon, the Contract Header appears. You can move to any window of the contract and add, change, or delete any item. The edit procedure varies depending on the window you are working in and the item you are changing. If you need assistance, click Help and select the appropriate topic or review the section on that window in Module 6 or 7 of this study guide. Note: If the contract was previously committed, your edits have no effect on the committed version until you commit your changes. See the sections on Committing a Contract and Editing a Contract later in this module. Agency Private Fares Study Guide, December

136 Module 9: Searching, Viewing, Editing, and Committing Contracts View Summary This view is most useful if you have many similar contracts and need to pinpoint the exact one you need. It shows the fares or discounts and some of the main provisions. Use the following steps to view a summary. 1. On the Search Results, click the radio button for the contract you want to view. 2. Click View Summary. Here is an example of a standard contract summary. 9.4 Agency Private Fares Study Guide, December 2006

137 Module 9: Searching, Viewing, Editing, and Committing Contracts Here is an example of a summary for a calculated contract. 3. Once you have located the correct contract, click Close to return to the Search Results. Then select the appropriate action to proceed. Agency Private Fares Study Guide, December

138 Module 9: Searching, Viewing, Editing, and Committing Contracts View Full To make sure that all provisions of the contract are coded correctly, be sure to review the entire contract before committing it. View Full shows you the entire contract. Then, if you need to make any corrections, you can return to the Contract - Search Results and select the edit option. Use the following steps to view a full contract. 1. On the Search Results, click the radio button for the contract you want to view. 2. Click View Full. You can view the entire contract by scrolling down. Hint: If you want to print the contract, right-click and select Print. Then you can compare the airline s written contract with your version of the contract in Agency Private Fares. 9.6 Agency Private Fares Study Guide, December 2006

139 Module 9: Searching, Viewing, Editing, and Committing Contracts View Changes If you select this button on the Search Results for a new contract that has never been committed, there is a very short response, which gives you the creation details. Once the contract has been committed and if additional changes are made, the audit trail is more extensive. See the View Changes (Audit Trail) section later in this module. Committing a Contract Once you have completed entering contract information and are sure that the details are correct, you need to commit the contract to the system. There are five Agency Private Fares updates each day (see Module 1 for schedule). After the Agency Private Fares update occurs, any newly committed contracts are available in Apollo within a few minutes for the travel counselors use. Hint: If you need to determine when a contract was committed, you can click the View Changes button. Continued on next page Agency Private Fares Study Guide, December

140 Module 9: Searching, Viewing, Editing, and Committing Contracts Committing a Contract (Cont.) Use the following steps to commit a contract. 1. From the Search Results click the Edit icon for the contract you are committing. The Contract Header appears. 2. To commit the contract, click the Commit button on the bottom right corner of the window. Note: You can commit from any window in the contract. A confirmation appears. 3. Click Continue to return to the Home page. 9.8 Agency Private Fares Study Guide, December 2006

141 Module 9: Searching, Viewing, Editing, and Committing Contracts Checking the Fares in Apollo When you create a contract, it is best practice to distribute your fares to only one pseudo city, usually your own pseudo city. (See the Distribution Window section in Module 6.) After the Agency Private Fares update, you can check the fares in Apollo to make sure that they display and price correctly. See Appendix D for Apollo formats to display and price Agency Private Fares. If you discover any errors, you can change the details of the contract using the guidelines in the next section, Editing a Committed Contract. If you are satisfied that your fares and rules are correct, use the guidelines in the Editing a Committed Contract section to add all applicable distribution groups to the contract. Hands-on: If you have assigned the account code TRAIN to the contracts you are creating during training, you need to enter the account code in your tariff display and pricing formats. Identifying an Agency Private Fare There are three types of private fares that you may see in Apollo: PrivateFares I agency-loaded fares built directly in Apollo Airline Private Fares airline-loaded fares filed with ATPCO or SITA Agency Private Fares agency-loaded fares built in the Agency Private Fares GUI You can determine that a fare is a private fare in the Apollo tariff display by a dash before the carrier code, as seen in the following screen. Input: $DBOSCHI+UA Response: Continued on next page Agency Private Fares Study Guide, December

142 Module 9: Searching, Viewing, Editing, and Committing Contracts Identifying an Agency Private Fare (Cont.) You know that the fare on line 3 is a private fare because there is a dash before the carrier code. You can determine that a fare is an Agency Private Fare by paragraph 0 in the rules text. Input: $V3/0 Here is a standard contract rules text: On the fourth line of the display, the word RULE is followed by APF (Agency Private Fares) and the contract rule ID (AS20). Other contract details that you completed on the Contract Header appear in this paragraph. The following rules text is for a calculated contract: The calculated contract rule also shows APF and the contract rule ID (MXCL). In addition, it shows the base fare tariff (005) and rule number (7583). Below the Rule line is the base fare rules text. If you scroll to the bottom of this display, you would see the contract details. While Airline Private Fares are also identified by a dash in the tariff display, they do not have these identifying features in the rules text. However, they may include security restrictions in rule categories 15, 25, or Agency Private Fares Study Guide, December 2006

143 Module 9: Searching, Viewing, Editing, and Committing Contracts Editing a Committed Contract Once a contract has been committed, you can make changes if there are any errors or if there are any changed circumstances. When you click the Edit icon on a committed contract, the system locks the committed version of the contract and creates an uncommitted version for you to edit. When you recommit the contract, the uncommitted version replaces the previously committed version and the committed version is unlocked. Use the following steps to edit a committed contract. 1. On the Main menu, click Search. The Search screen appears. 2. In the Search Contracts section, select Active and click Search. Note: If you have a large number of committed contracts, complete additional fields, such as Account Code, Airline Code, Rule ID, etc. to narrow the search. Continued on next page Agency Private Fares Study Guide, December

144 Module 9: Searching, Viewing, Editing, and Committing Contracts Editing a Committed Contract (Cont.) The Search Results appear. This screen is slightly different than the uncommitted version. Delete column is missing. That is because you cannot delete a committed contract; you can only discontinue it. See the section on Discontinuing a Contract. Source column. If your contract is copied, this column links to the source contract. See Module 9 for details on copying a contract. Copy column. See Module 9 for details on copying a contract. Lock icon. The Lock icon prohibits changes to the contract from this screen. It indicates that there is an uncommitted version of this contract either someone is currently working on it or they started to work on it but did not recommit it. Changes to a locked contract must be made from the Uncommitted Contract Search Results. See the section later in this module about locked contracts. 3. Click the Edit icon for the contract you need to change. Note: When you click the Edit icon, the Contract Header appears. You can go into any window of the contract and change or delete any item. The edit procedure varies depending on the window you are working in and the item you are changing. If you need assistance, click Help and select the appropriate topic or review the section on that window in Module 6 or 7 of this study guide. 4. After you make all necessary changes, click the Commit button to commit the new version of the contract to the live database. 5. On the Confirmation screen, click Continue. After the next update, the changes are reflected in the Galileo 360 Fares database in Apollo Agency Private Fares Study Guide, December 2006

145 Module 9: Searching, Viewing, Editing, and Committing Contracts Discontinuing a Contract You cannot delete a committed contract, but you can discontinue a contract, which moves the fares from the active to the historical database. After the discontinue date, fares are no longer available for your travel counselors use. However, if you need to view a discontinued contract, you can view it by doing a search on historical contracts. When you discontinue a contract, you are actually editing a committed contract. Hands-on: After you have completed using this study guide and checked your fares in Apollo, you should discontinue all your training contracts. Use the following steps to discontinue a contract. 1. On the Main menu, click Search. The Search screen appears. 2. In the Search Contracts section, select Active and click Search. The Contract - Search Results appear. 3. Click the Edit icon for the contract you need to discontinue. The Contract Header appears. Continued on next page Agency Private Fares Study Guide, December

146 Module 9: Searching, Viewing, Editing, and Committing Contracts Discontinuing a Contract (Cont.) 4. Change the Discontinued date to today s date (or the last date you want the fares available in Apollo.) 5. Change the Last Date Travel and Last Date Ticket (unless they are blank) to be no later than the Discontinued date. 6. Click Commit. 7. On the Confirmation screen, click Continue. After the next update, the Discontinued date is added to the fares in the Galileo 360 Fares database in Apollo. If your Discontinued date is today, the fares no longer appear in active tariff displays or price as of tomorrow. Reactivating a Contract When you need to create a contract that is similar to another contract, you have two options: Option Reactivate a contract Copy a contract Description Use this option to reactivate a historical contract that was discontinued within the last year. A reactivated contract keeps the same contract rule ID and the same audit trail. Use this option when a similar active or historical contract exists. A copied contract has a different contract rule ID and a different audit trail. See Module 10 for procedures on copying a contract. Use the following steps to reactivate a discontinued contract. 1. On the Main menu, click Search. The Search screen appears. 2. In the Search Contracts section, select Historical, as well as any other search criteria, and click Search. The Contract - Search Results appear Agency Private Fares Study Guide, December 2006

147 Module 9: Searching, Viewing, Editing, and Committing Contracts 3. Click the Reactivate icon for the contract you want to reinstate. The Contract Header appears. 4. Update the contract provisions as needed. Hint: Be sure to update any dates, such as effective, discontinue, ticket, travel, seasons, and blackouts. 5. Commit the reactivated contract. Locked Contracts Once a contract has been committed, you can search for it in active contracts and edit it. The action of editing a contract locks the active (committed) version and creates an uncommitted version of the contract, which you can edit. It prohibits the creation of more than one uncommitted version of a contract. The active version remains locked until you either commit the changes or delete them. Until you log out, any other user who searches for the uncommitted contract may see it displayed in both the Active and Uncommitted Contract Search Results with a Lock icon and cannot change it. This prevents two users from working on the same contract at the same time. However, if you end your session without committing the contract, another user can access the uncommitted version and edit it, commit it, or delete it. Once the uncommitted contract is either committed or deleted the lock is removed from the committed version. View Changes (Audit Trail) When you click the View Changes button on the Contract Search Results screen or on the contract, the Audit Trail appears. Earlier in this module, we saw an example of this screen for an uncommitted contract. Once the contract is committed, you can view the changes that were made for each version of the contract. In the following example, we have committed a contract four times. Each time the contract is committed, it creates a new version. The newest version of the contract appears first. All times are Greenwich Mean Time (GMT). Agency Private Fares Study Guide, December

148 Module 9: Searching, Viewing, Editing, and Committing Contracts The following is a list of actions that may appear on an audit trail. Action Add Change Delete or Discontinue (not shown) Commit Description Data is added in a window. The Before view for the Add action is blank. Data in a window is changed. A Before and After view of all fields in the window are included for comparison purposes. Data in a window is deleted. The After view for the Delete action is blank. Exceptions are Rules Text and Acct Code+. Deleted information in these windows displays in the Change action. Contract has been committed. The time indicates when user takes the action. Extract (not shown) Contract is loaded into the Galileo 360 Fares database. The time indicates when fares are extracted from Agency Private Fares. They usually become live in Apollo within 30minutes of the extract. Copy (not shown) Reactivate (not shown) Contract is copied outside its supplier code. Contract is reactivated from a historical state Agency Private Fares Study Guide, December 2006

149 Module 9: Searching, Viewing, Editing, and Committing Contracts Module Review See Appendix C for answers. 1. Retrieve the HP contract that you have created and view the full contract. Verify that it matches the contract in Module Commit the contract. 3. Select another contract that you have created and commit it. 4. Retrieve the contract in question 3. Exempt the contract from surcharges. Commit the contract. 5. Retrieve the contract that you have just changed. View the audit trail. Agency Private Fares Study Guide, December

150 Module 9: Searching, Viewing, Editing, and Committing Contracts Notes 9.18 Agency Private Fares Study Guide, December 2006

151 Module 10: Copying a Contract When an airline introduces a contract that is very similar to one you have already loaded, it is much faster to copy the existing contract and make minor changes instead of creating a new contract. Copying a contract within your supplier code allows you to quickly enter a new contract that is similar to one of your existing contracts. Copying a contract outside your supplier code allows you to use a contract created by another supplier for which you have update permission. The copy function is particularly useful when: An airline issues similar contracts but to different destinations or areas of the world. Alliance airlines issue the same contract but with different booking classes and fare basis codes. When a separate contract needs to be created for different passenger types. Note: For procedures on reactivating a contract that you discontinued within the last year, see Module 9. Module Objectives By the end of this module, you will be able to: Copy a contract within your supplier code Copy a contract outside your supplier code Agency Private Fares Study Guide, December

152 Module10: Copying a Contract Copying within Your Supplier Code When you copy a contract within your supplier code, the following processing occurs within the system: It confirms that you are not making two copies of the same active or historical contract with the same supplier code, airline code, and Contract Rule ID. If the Contract Rule ID/Airline Code combination is unique, a new uncommitted contract is created. The contract effective date defaults to today's date, as do the first ticket and travel dates, if they were before today's date in the original contract. Discontinue dates and last travel and ticket dates remain the same as in the original contract, but you can change them. Data in the Combinations window is removed, except for the default value of round trip within this Contract Rule ID. While the contract is being copied, committed version appears in the Active Search Results window (if searched for) with a lock icon beside it. The active (committed) version remains locked until the copy is either committed or deleted. The procedure is different for standard and calculated contracts: For standard contracts, you have the option to change fare basis codes and primary booking codes during the copy process. For calculated contracts, you use the fare basis codes of the base fare, so you do not have this option. Copy Standard Contract Use the following steps to copy a standard contract within your supplier code. 1. On the Main menu, click Search. The Search screen appears. 2. Search for the contract that you want to copy by selecting the applicable options: - Active or Historical. - My Supplier Code Only. - Other fields, such as Account Code, Airline, Rule ID (if there are many contracts in your database) Agency Private Fares Study Guide, December 2006

153 Module 10: Copying a Contract The Search Results appear. Hint: If you need to change any fare basis codes or booking codes, select View Summary and print them now. Note: It is recommended that you view the contract to confirm that you want to copy it before you make the copy. 3. Click the copy icon for the contract you are copying. Note: If a lock icon appears, you cannot copy the contract until the uncommitted version is either deleted or committed. The Contract Copy screen appears. A reminder advises you that permitted combinations will not be copied. 4. Change the Contract Rule ID and/or the Airline Code. The combination of Contract Rule ID and Airline Code must be unique within your supplier. Continued on next page Agency Private Fares Study Guide, December

154 Module10: Copying a Contract Copy Standard Contract (Cont.) 5. If you need to change: - Fare basis codes and/or booking codes, go to step 6. - Neither fare basis codes nor booking codes, go to step Click Change FBC. The Fare Basis Code Change screen appears. 7. In the Find Fare Basis Code field, type the fare basis code you want to change and click Search. The fare basis code and booking codes for the original contract appear. 8. Type the new fare basis code, the new primary booking codes, or both and click Change Agency Private Fares Study Guide, December 2006

155 Module 10: Copying a Contract The new fare basis codes and booking codes appear in a summary in the lower portion of the screen. 9. Repeat steps 7 and 8 for all fare basis codes/booking codes that need to be changed. 10. Click Save & Close. The Contract Header for the new contract appears. You are now working with the newly copied contract in the uncommitted mode. 11. Edit the contract with the new contract provisions. Note: When the contract is copied, all data in the Combinations window is removed, except for the default value of round trip within this Contract Rule ID. So be sure to enter the applicable combinations details in the Combinations window. 12. After checking the new contract, click Commit. Agency Private Fares Study Guide, December

156 Module10: Copying a Contract Copy Calculated Contract Use the following steps to copy a calculated contract within your supplier code. 1. On the Main menu, click Search. The Search screen appears. 2. Search for the contract that you want to copy by selecting the applicable options: - Active or Historical. - My Supplier Code Only. - Other fields, such as Account Code, Airline, Rule ID (if there are many contracts in your database). The Search Results appear. Note: It is recommended that you view the contract to confirm that you want to copy it before you make the copy. 3. Click the copy icon for the contract you are copying. Note: If a lock icon appears, you cannot copy the contract until the uncommitted version is either deleted or committed. The Contract Copy screen appears. A reminder advises you that permitted combinations will not be copied Agency Private Fares Study Guide, December 2006

157 Module 10: Copying a Contract 4. Change the Contract Rule ID and/or the Airline Code. The combination of Contract Rule ID and Airline Code must be unique within your supplier. 5. Click Save & Close. The Contract Header for the new contract appears. You are now working with the newly copied contract in the uncommitted mode. 6. Edit the contract with the new contract provisions. Note: When the contract is copied, all data in the Combinations window is removed, except for the default value of round trip within this Contract Rule ID. So, if your contract uses the contract rule for Combinations, be sure to enter the applicable combinations details in the Combinations window. 7. After checking the new contract, click Commit. Agency Private Fares Study Guide, December

158 Module10: Copying a Contract Copying outside Your Supplier Code If you have update permission, you can copy a contract outside your supplier code. This functionality allows you to use a contract created by another supplier. Note: Consolidators should send out a Net only contract, set with Update permissions in the Distribution Group window. When you copy a contract outside your supplier code, you are required to change the contract rule ID and, in some cases, the applicable zones. In addition, you can change data on the following windows: Contract Header, Distribution, Rules Text, Acct Code +, and Combinations. Since you are getting the contract from another source, it is assumed they are sending it to you in the form in which it is to be used. When you copy a contract outside your supplier code, the following processing occurs within the system: An uncommitted copy of the contract is created. It is confirmed that you are not making two copies of the same active or historical contract with the same Supplier Code, Airline Code, and Contract Rule ID. The original (source) Contract Rule ID is tracked by the system. The contract effective date defaults to today's date, as do the first ticket and travel dates, if they were before today's date in the original contract. The discontinue date and last ticket date default to the dates in the original contract. You can change both dates to be before the original discontinue/last ticket date. However, these dates can never be after the original dates. A distribution group which consists of your pseudo city code and the applicable selling levels is automatically created. Data in the Combinations window is removed, except for the default value of round trip within this contract rule ID. The contract that was copied appears in the Active Contract Search Results window with a lock icon beside it. The lock denotes that the contract has been copied but is uncommitted. If the uncommitted copied contract is deleted before it is committed, the original contract appears in the Search Results window without a lock icon. When the copy is committed, the original contract no longer appears in the search results and is not available for copying. Continued on next page 10.8 Agency Private Fares Study Guide, December 2006

159 Module 10: Copying a Contract Copying outside Your Supplier Code (Cont.) Use the following steps to copy a contract outside your supplier code. 1. On the Main menu, click Search. The Search screen appears. 2. Search for the contract that you want to copy. - Select Active or Historical. - Select either: Not My Supplier Code or Supplier and enter the supplier code. - If there are many contracts for which you have update permission, complete some of the other fields, such as Airline Code, Rule ID. The Search Results appear. Note: It is recommended that you view the summary to confirm that you want to copy it before you make the copy. Agency Private Fares Study Guide, December

160 Module10: Copying a Contract 3. Click the copy icon for the contract you are copying. Note: If a lock icon appears, you cannot copy the contract until the uncommitted version is either deleted or committed. The Contract Copy appears. 4. You may change the Contract Rule ID and any applicable Zone Names, but if the field has a red asterisk (as shown next to WESTCA on the above screen), you must change that field. Note: Zones only appear if they were entered in the Fares/Routing window of the original contract Agency Private Fares Study Guide, December 2006

161 Module 10: Copying a Contract Copying outside Your Supplier Code (Cont.) 5. Click Save & Close. The Contract Header for the new contract appears. 6. Edit the contract to comply with the new rule. You may change some data in the following windows: Distribution, Rules Text, Acct Code +, and Combinations. All other provisions of the original rule apply. Points to note: - When the contract is copied, all data in the Combinations window is removed, except for the default value of round trip within this Contract Rule ID. So be sure to enter the applicable combinations details in the Combinations window. - If you need to set selling levels for a net fare, use the Distribution window within the contract. 7. After checking the new contract, click Commit. Agency Private Fares Study Guide, December

162 Module10: Copying a Contract Module Review See Appendix C for answers. 1. Copy your America West contract and give it a new Contract Rule ID, your initials and 20, (Example: HS20). Change the Combinations and Stopover windows to your choice of details. Commit the new contract. 2. What is the only contract component that is not carried over from the original contract? 3. What type of permission must you have to copy a contract outside your supplier? 4. Which windows are you allowed to change when you copy a contract outside your supplier? Agency Private Fares Study Guide, December 2006

163 Appendix A Agency Private Fares Contract Template Airline Rule ID Rule Description Date Loaded Date Changed Date Disc. Standard Contract Information Maps Agency Private to Fares Window Zone info / Zones required Zones Data Coded (Y/N) Additional Notes Data Changed Supplier (If received from another Contract Header Agency Private Fares user) Airline Code Contract Header Rule/Contract Code Contract Header Net, Selling, or Net & Selling fare levels Contract Header Travel Dates Contract Header Ticket Dates Contract Header Booking Code Fares/Routes Fare Type Fares/Routes Passenger Type (Ad, Chd, Inf, Youth) Fares/Routes City Pairs and direction of travel Fares/Routes Currency Fares/Routes Fare (amount(s)) Fares/Routes Journey Type (One Way, Round Trip) Fares/Routes Fare Basis Code Fares/Routes Ticket Designator Fares/Routes Route (cities/airlines/nonstop/direct) Fares/Routes Child/Infant/Youth ticket designator Fares/Routes Agency Private Fares Study Guide, December 2006

164 Appendix A Agency Private Fares Contract Template Standard Contract Information Maps to Agency Private Fares Window Distribution Groups Who can view Distribution and sell the fares Set Selling Levels Distribution Data Coded (Y/N) Additional Notes Data Changed Add Rules Text Rules Text Account Code Acct Code + Endorsements Acct Code + Tour Code / Net Remit Code Acct Code + Day(s) of week travel is permitted Days/Week Seasons Seasons Travel restricted to specific flight Flight Rules numbers or flight number ranges Code Share Codeshare Advance Purchase and Ticketing Adv Res / Tkt Minimum Stay requirements Min/Max Maximum Stay requirements Min/Max Permitted stopovers Stopovers Combinations within this contract and Combinations with other private fare contracts. Blackout dates Blackouts Surcharges Surcharges Discounts Discounts Agency Private Fares Study Guide, December 2006

165 Appendix A Agency Private Fares Contract Template Airline Rule ID Rule Description Date Loaded Date Changed Date Disc. Calculated Contract Information Maps Agency Private to Fares Window Zone info / Zones required Zones Data Coded (Y/N) Additional Notes Data Changed Supplier (If received from another Contract Header Agency Private Fares user) Airline Code Contract Header Rule/Contract Code Contract Header Net, Selling, or Net & Selling fare levels Contract Header Travel Dates Contract Header Ticket Dates Contract Header Base Fare Public Private - Tariff Passenger Type Fares/Routes Journey Type (One Way, Round Trip) Fares/Routes Fare Type (ECON, BUS, FIRST, ALL) Fares/Routes (Include/Exclude) Fare Basis/Wildcards (Include/Exclude) Fares/Routes City Pairs and direction of travel Fares/Routes Increase/Decrease (% AMT) Calculated FBC, PTC, TC TD, Booking Fares/Routes codes Child/Infant/Youth ticket Fares/Routes designator/ticket code Distribution Groups Who can view Distribution Agency Private Fares Study Guide, December 2006

166 Appendix A Agency Private Fares Contract Template Calculated Contract Information and sell the fares Maps to Agency Private Fares Window Data Coded (Y/N) Additional Notes Data Changed Set Selling Levels Distribution Rules Text Rules Text Account Code Acct Code + Endorsements Acct Code + Tour Code / Net Remit Code Acct Code + Day(s) of week travel is permitted Days/Week Seasons Seasons Travel restricted to specific flight Flight Rules numbers or flight number ranges Code Share Codeshare Advance Purchase and Ticketing Adv Res / Tkt Minimum Stay requirements Min/Max Maximum Stay requirements Min/Max Permitted stopovers Stopovers Combinations within this contract and Combinations with other private fare contracts. Blackout dates Blackouts Surcharges Surcharges Discounts Discounts Agency Private Fares Study Guide, December 2006

167 Appendix B: Sample Contracts Standard Contract Examples The following are sample standard contracts for practicing with Agency Private Fares. Condition: Airline Account code Application Booking class Contract type Net Fare Restriction: America West TRAIN Percent increase 10% Minimum stay Maximum stay Effective date Discontinue date Routing Stopovers Discounts Fare Basis Endorsements Flight and date changes Blackouts Code share Frequent traveler Ticket Designator Tour code From CHI MKE NYC PHL to LAX F Standard - Net and Selling CHI and MKE to LAX USD RT NYC and PHL to LAX USD RT 1 day None Today Last day of next month Direct, nonstop, or via PHX Not permitted Not permitted FTRAIN VALID HP ONLY Permitted if same class of service is available 15 th and 16 th of next month Permitted on CO FlightFund credit permitted Your 1 st name AB1234 Agency Private Fares Study Guide, December 2006 B.1

168 Appendix B: Sample Contracts Condition: Restriction: Airline Account code Ticket designator Origination city Contract type Destination cities and round-trip net fares Air Canada TRAIN Your 1 st name Vancouver Selling fare mark-up CAD Application Period of application Discontinue date Booking class Fare basis Tour code Minimum/maximum stay Advance purchase Stopovers Endorsements/restrictions Refund/cancellation penalty before departure Change of reservation Restricted travel dates Other restrictions Standard - Net and Selling Toronto: CAD Ottawa: CAD Montreal: CAD Round trip 10 th of next month 24 th of next month Last day of next month M MITRAIN ACEAST23 SU/30 days 7 days None NONREF/APEX No refund permitted One change of reservation permitted for inbound flight for CAD , of next month Travel only on Air Canada No voluntary rerouting B.2 Agency Private Fares Study Guide, December 2006

169 Appendix B: Sample Contracts Condition: Restriction: Airline Account code Ticket designator Origination AA TRAIN Your 1 st name Dallas, New Orleans, Houston Destination cities and net fares Barbados: USD Port of Spain: USD Antigua: USD St Maarten: USD Contract type Net Selling fare markup 10% Application Period of application First ticket date Last ticket date Booking class Fare basis Routing Tour code number Minimum/maximum stay Advance purchase Round trip 1 st of next month last day of next month Effective immediately 24 December of next year M MTRAIN Via DFW, MIA, SJU All travel on AA ITAAMCARIB SU/30 days 7 days Stopovers One at USD Endorsements/restrictions Refund/cancellation penalty before departure Change of reservation Restricted travel dates Other restrictions NONREF/APEX USD One change of reservation permitted for outbound and inbound flights at USD each 2, 20 and 24 of next month Travel only on American Airlines No voluntary rerouting Agency Private Fares Study Guide, December 2006 B.3

170 Appendix B: Sample Contracts Condition: Restriction: Airline Account code Ticket designator Origination cities Destination cities Contract type United Airlines TRAIN Your 1 st name Chicago, Des Moines, St. Louis Seattle, Portland, Vancouver Selling Fare USD Application Period of application Last ticket date Booking class Fare basis Routing Minimum/maximum stay Advance purchase Stopovers Endorsements/restrictions Refund/cancellation penalty before departure Change of reservation Restricted travel dates Round trip 1 st of next month last day of next month 15 th of next month Q QTRAIN Via DEN, nonstop, or direct 7/14 days 7 days None NONREF/APEX USD Not permitted 11 th to 15 th of next month Other restrictions Travel only on United Airlines No voluntary rerouting B.4 Agency Private Fares Study Guide, December 2006

171 Appendix B: Sample Contracts Condition: Restriction: Airline Account code Ticket designator Origination Destination cities Contract type Northwest TRAIN Your 1 st name Honolulu Minneapolis, Calgary Net and Selling Net fare USD Markup amount USD Application Period of application First ticket date Booking class Routing Fare basis Minimum/maximum stay Advance purchase Stopovers Endorsements/restrictions Refund/cancellation penalty before departure Change of reservation Restricted travel dates Round trip Now until the end of next month 3 rd of next month V Via MSP or SEA, nonstop, or direct VTRAIN SU/7 days 7 days None NONREF/APEX Not permitted Not permitted 8 15 of next month Other restrictions Travel only on Northwest Airlines No voluntary rerouting Agency Private Fares Study Guide, December 2006 B.5

172 Appendix B: Sample Contracts Calculated Contract Examples The following are sample calculated contracts for practicing with Agency Private Fares. Condition Airline Account code Ticket designator Application Contract type Effective date Discontinue date Restriction AC TRAIN Your 1 st name From Canada to FRA, HAM, MUC Calculated Selling Today Percent decrease 10% Minimum stay Advance purchase Blackouts Last day of next month 3 days None 15 th to 20 th of next month (in addition to any in the rules) Stopovers 1 on outbound in YTO or YMQ at CAD Fare Basis Economy fares ending in 2M Condition Airline Account code Ticket designator Application Contract type Restriction MX TRAIN Your 1 st name From US to Mexico Net Selling level + USD Effective date Discontinue date Today Percent decrease 15% Maximum stay Endorsement Last day of next month 21 days Agency Private Fares Test Fare Basis All economy fares except those beginning with Y, B, or M B.6 Agency Private Fares Study Guide, December 2006

173 Appendix B: Sample Contracts Condition Airline Account code Ticket designator Application Contract type Effective date Discontinue date Restriction Korean TRAIN Your 1 st name From LAX, SFO, SEA, YVR to Japan and Korea Selling Today Percent decrease 15% Higher Intermediate Point Endorsement Advance Purchase Fare type Last date of next month No HIP applies Valid KE only No restrictions Economy and Business Condition Restriction Airline Delta Account code TRAIN Ticket designator Your 1 st name Application From Ontario and Quebec to Brazil Contract type Selling Effective date Today Discontinue date Last date of next month Percent decrease 0% Tour code GOFLY Endorsement NONREFUNDABLE NONENDORSABLE Maximum stay 6 months Fare type Economy fares ending with 3M Agency Private Fares Study Guide, December 2006 B.7

174 Appendix B: Sample Contracts Notes B.8 Agency Private Fares Study Guide, December 2006

175 Appendix C: Answer Key The following are answers to the Module Reviews in this study guide. Module 2: Main Menu Functions 1. Five characters, always starting with A, followed by four-character pseudo city code or zero (0) and three-character pseudo city code. 2. The Site Administrator (or the person who is working on the contract). 3. Agency-View Only, Agency-Update, Agency-Trainee. 4. Must contain 6 to 8 characters and must contain at least one number. 5. B) Wilhemmina2 is not a valid User ID because it is more than eight characters. 6. Galileo creates the Site Admin s profile. 7. Click the Help link on the Main menu for help on the active screen. 8. Search. 9. False. An Agency-Trainee user can create zones and contracts, and commit them to the live Galileo 360 Fares database in Apollo. The only thing an Agency-Trainee cannot do is create distribution groups. Agency Private Fares Study Guide, December 2006 C.1

176 Appendix C: Answer Key Module 3: Creating Zones 1. YUL. You must use the city code, YMQ, not YUL, which is the airport code for Montreal Dorval Airport. 2. The two best ways to accommodate these requirements: 1 - Create one zone with the first group of states and another with the second group. 2 Create one zone with the first group of states. Then copy it, give it a new name and add the second group of states. 3. C.2 Agency Private Fares Study Guide, December 2006

177 Appendix C: Answer Key Agency Private Fares Study Guide, December 2006 C.3