About JetPrivilege + Benefits and Privileges April 2012

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1 About JetPrivilege + Benefits and Privileges April 2012

2 About JetPrivilege 5 Membership Tiers Blue: Blue Plus: Elite Tiers: Base tier After accumulati of 5 Tier Points or 7,500 Tier JPMiles in any six mth time-frame. Blue Plus tier is reviewed ly for an upgrade and the tier will not change to Blue Silver, Gold and the exclusive Platinum created especially for our most frequent flyers Membership Cards / Pack Members will receive a new card at their preferred mailing address recorded in the account within 3-4 weeks of tier change. Blue: On upgrading to the Blue Plus tier. However, Blue members can login into their JetPrivilege account line and print a card Blue Plus: On earning 5 Tier Points or 7500 Tier JPMiles. With the Blue Plus tier, the member can enjoy an added benefit - No Downgrade, which means the tier will be reviewed ly for an upgrade to Silver, Gold or Platinum status Elite tiers - Silver, Gold and Platinum: On completi of the required Tier Points or Tier JPMiles. A welcome pack ctaining the new membership card, baggage tags and voucher(s) will be sent. For details upgrade vouchers and baggage tags please visit the Upgrade Vouchers secti of this document - page 31 While the elite tier is valid for a period of 12 mths from the date of attainment, the membership card will have an extended validity of e extra mth (13 mths). This ensures that the member does not miss out any benefits till the new card reaches him/her Incase of a tier upgrade the member can enjoy the benefits by simply quoting the JetPrivilege membership number till he/she receives the new card Members can replace or print a card line. Alternatively they can place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged towards replacement

3 About JetPrivilege Dynamic Tier Review DTR Unique to Jet Airways, DTR is an award winning, multi-period and multi-criteria-based tier review. It has no precedent anywhere in the world. With DTR, upgrade to the higher tier is quicker and tier renewal is easier. DTR evaluates a member's tier based Tier Points and Tier JPMiles. Tier Points and Tier JPMiles are those earned qualifying Jet Airways, JetKnect and Jet Airways codeshare flights. Also earn additial Tier Points and Tier JPMiles for flights in First Class and Première. Any classes not listed in the tables below will not be eligible for earning Tier Points and Tier JPMiles. Tier Points On Jet Airways, JetKnect and Jet Airways codeshare flights Cabin Internatial Jet Airways and JetKnect Within India Internatial Codeshare Flights First Class 5 N/A 1 Première Ecomy 1 1 1

4 About JetPrivilege Tier JPMiles On Jet Airways and Jet Airways codeshare flights Cabin Class % of Base JPMiles First Class F and A 100% + (Cabin Bus of 125% for Platinum and 100% for other members) Première C, J, Z, I and P 100%+ (Cabin Bus of 60% for Platinum and 50% for other members) Ecomy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 100% G 75% The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and destinati city-pair.

5 About JetPrivilege On JetKnect flights Cabin Class % of Base JPMiles Flights operating with S2 code Première C, J and P 100%+ (Cabin Bus of 60% for Platinum and 50% for other members) W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z 75% Ecomy V 50% Flights operating with 9W code Première C, J, Z, I and P 100%+ (Cabin Bus of 60% for Platinum and 50% for other members) Ecomy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 75% G 50% Tier JPMiles include ly Base JPMiles and Cabin Bus. They do not include Tier Bus or any other Bus JPMiles For the Base JPMiles (TPM) you earn different sectors, please visit the Mileage Calculator secti jetairways.com

6 About JetPrivilege Tier Upgrade 6 mth Fast Track upgrade: On a daily basis, DTR looks at Tier Points and Tier JPMiles earned in the preceding 180 days; offering faster tier upgrades based frequency and recency of travel 12 mth Standard upgrade: On a daily basis, DTR also reviews Tier Points and Tier JPMiles earned in the preceding 365 days for a tier upgrade Tier upgrade requirement as below: Tier Upgrade 6-mth Fast Track Upgrade 12-mth Standard Upgrade Tier Points Tier JPMiles Tier Points Tier JPMiles Blue to Blue Plus 5 7,500 N/A N/A Blue Plus to Silver 15 22, ,000 Silver to Gold 30 45, ,000 Gold to Platinum 45 67, ,000

7 About JetPrivilege Tier Renewal With DTR, tier renewal is easier and more flexible. DTR reviews Tier Points and Tier JPMiles earned in a 12mth time-frame preceding your tier review date: If the 12-mth criteria is not met, then the 18-mth time-frame will be csidered If the 18-mth criteria is not met, then the 24-mth time-frame will be csidered With each increase in time-frame, the DTR reduces the number of Tier Points and Tier JPMiles, making tier renewal easier. Tier Renewal 12-mth criteria 18-mth criteria 24-mth criteria Tier Points Tier JPMiles Tier Points Tier JPMiles Tier Points Tier JPMiles Platinum 60 90, , ,000 Gold 40 60, , ,000 Silver 20 30, , ,000 Blue Plus No Downgrade Visit the Dynamic Tier Review secti b jetairways.com to calculate Tier Points and / or Tier JPMiles required for upgrade / renewal.

8 About JetPrivilege Validity of JPMiles Like most other loyalty programmes world-wide, JPMiles cannot be held indefinitely by a member. JPMiles are valid for redempti up to the end of the thirteenth quarter from the quarter in which they were earned. For example, JPMiles earned in the 1st quarter of 2012 (January-March 2012) will expire the last day of the 1st quarter of 2015 (i.e. March 31, 2015). JPMiles that are not redeemed before expiry, will lapse. JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said quarter will be extended to the next quarter. Note: JPMiles transferred through the Transfer JPMiles facility will have a validity of 12 mths from the date of transfer irrespective of the original validity prior to transfer. They will expire next year, at the end of the quarter in which they were transferred. For example, if a Transfer of JPMiles is processed January 25, 2012, the same will expire from the recipient's membership account March 31, 2013.

9 Before you travel e-booking services at jetairways.com and jetknect.com Online ticketing: Book, pay and print your tickets instantly. IVR - Interactive Voice Respse: Book and pay for your tickets through our 24x7 call center over a secure IVR, and get your tickets via , up to 2 hours prior to domestic flight departure and 4 hours prior to flight departure for internatial flights Pay Online Service: Book your ticket at Jet Airways reservati office and pay line at jetairways.com Earn Bus JPMiles for line ticketing and IVR. For details, please visit the Earning JPMiles secti of this document page xx. e-check-in services at jetairways.com and jetknect.com Web Check-in: SMS Check-in: Kiosk Check-in: Select your seat, print your boarding pass and proceed directly for security check. Check-in anytime, anywhere and avail of a cfirmed seat number your mobile phe. SMS: JetC <PNR> <JetPrivilege membership number> to New age Kiosks at select airports in India help you select your seat and print your boarding pass at the touch of a screen, when traveling with ly hand baggage. Earn Bus JPMiles for e-check-in services. For details, please visit the Earning JPMiles secti of this document page 24. e-services are subject to terms and cditis. For details, please visit jetairways.com

10 Before you travel Web Check-in timings Class Category Check-in Within India Internatial Check-in First Class All JetPrivilege members / Guests NA 48 to 2 hours prior departure Première All JetPrivilege members / Guests 48 hours to 1 hour prior departure 48 to 2 hours prior departure Ecomy JetPrivilege Platinum / Gold members 48 hours to 1 hour prior departure 48 to 2 hours prior departure Other JetPrivilege members and Guests 24 hours to 1 hour prior departure 24 to 2 hours prior departure Counter closure for flights within India is 45 minutes prior to departure and for internatial flights is 60 minutes The boarding pass must be stamped at the airport check-in counter Available ly Jet Airways and JetKnect marketed and operated flights and not codeshare flights

11 Before you travel SMS Check-in timings Class Category Check-in Within India Internatial Check-in First Class / Première All JetPrivilege members 48 hours to 1 hour prior departure 48 to 4 hours prior departure Ecomy JetPrivilege Platinum / Gold members 48 hours to 1 hour prior departure 48 to 4 hours prior departure JetPrivilege Silver / Blue Plus / Blue members 24 hours to 1 hour prior departure 24 to 4 hours prior departure Collect your boarding pass with your preferred seat (blocked at the time of SMS Check-in), at least 50 minutes prior to domestic flight departure from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports and 40 minutes for other airports Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight Available ly Jet Airways and JetKnect marketed and operated flights and not codeshare flights Kiosk Check-in timings Kiosk check-in when traveling with ly hand baggage between 24 hours and 45 minutes prior to flight departure Kiosk Check-in facility is available ly Jet Airways and JetKnect flights (9W code) Available ly Jet Airways and JetKnect marketed and operated flights and not codeshare flights

12 Before you travel Tele Check-in Book your preferred seat by calling the Jet Airways reservatis office and Tele check-in for your Jet Airways / JetKnect flight Tele Check-in timings for domestic flights within India Class Category Check-in Timing Première All JetPrivilege members / Guests between 48 hours and 60 minutes prior to flight departure Ecomy JetPrivilege Platinum / Gold members JetPrivilege Silver members between 48 hours and 60 minutes prior to flight departure between 24 hours and 60 minutes prior to flight departure Reporting time Collect boarding pass with preferred seat (blocked at the time of Tele Check-in) Airport Check-in Counter closes Boarding gate closes For departure from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports at least 50 minutes prior departure 45 minutes prior to departure 25 minutes prior departure For departure from other airports in India at least 40 minutes prior departure 30 minutes prior to departure 15 minutes prior departure

13 Before you travel Tele Check-in timings for internatial flights Class Category Check-in Timing Collect boarding pass with preferred seat (blocked at the time of Tele Check-in) Airport Check-in Counter closes First Class/ Première All JetPrivilege members / Guests between 48 and 2 hours prior to flight departure at least 75 minutes prior to flight departure 60 minutes prior to flight departure Ecomy JetPrivilege Platinum / Gold members JetPrivilege Silver members between 48 and 2 hours prior to flight departure between 24 and 4 hours prior to flight departure at least 75 minutes prior to flight departure at least 75 minutes prior to flight departure 60 minutes prior to flight departure 60 minutes prior to flight departure Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight

14 Reservatis and cancellatis = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Guaranteed reservatis up to 24 hours prior to flight departure Guaranteed reservatis up to 24 hours prior to flight departure a full-fare Ecomy ticket - Y / M class (9W code) and W / Y class (S2 code) for flights within India There may be occasis during the year when exceptial demand specific routes would render us unable to fulfil this Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure) Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure) Internatial Within India for Jet Airways and JetKnect flights (9W code) booked at jetairways.com

15 Reservatis and cancellatis = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Cancellati fees waived fares (flights within India) Cancellati fees waived fares (flights within India) The membership number must be updated in the booking, to avail of this benefit The waiver includes cancellati charges levied tickets issued against a revenue published fare towards revalidati, refund or reissue of a ticket The waiver is not applicable n-refundable tickets, No Show and Gate No Show

16 At the airport = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Check-in at Première counters Check-in at Première counters even when traveling in Ecomy Priority Standby at the airport Priority Stand-by at airport when traveling a waitlisted ticket Members will enjoy the highest priority in the order of their tier status, at the time of flight closure, as per check-in procedures

17 At the airport = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Priority Baggage Tagging Priority Baggage Tagging Additial Baggage Allowance Additial Baggage Allowance For flights within India and internatial flights, not available ATR flights 10 kgs 15 kgs 20kgs 5 kgs 10 kgs To / from USA and Canada 1 23 kgs Additial baggage allowance is not available flights operated ATR aircraft due to loading regulatis

18 At the airport = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Lounge access Lounge access within India - (Self ly) Première Ecomy Lounge access Internatial - (Self ly) First Class / Première Ecomy Lounge access will be offered at the departure airport, wherever available

19 For in-transit JetPrivilege members, lounge access will be offered ly if the ward journey is a Jet Airways or JetKnect flight Lounge access is applicable ly to the member and not applicable to accompanying guests Jet Airways Lounge across domestic airports will ly be available at Mumbai, Delhi, Kolkata, Bengaluru, Chennai, Hyderabad, Goa, Ahmedabad, Vadodara, Pune and Kochi At Kolkata The Jet Airways Lounge has shifted landside and will therefore not be accessible post the security-check At Chennai JetPrivilege members and guests flying Première can avail of the TAJ Lounge as the Jet Airways Lounge is no lger available. The TAJ Lounge is not available for service between 2200 hrs and 0430 hrs

20 Multiple opportunities to earn JPMiles The JetPrivilege programme offers you multiple opportunities to earn JPMiles Jet Airways, JetKnect and Jet Airways marketed codeshare flights and when availing the services of our Programme Partners. Earning Jet Airways and Jet Airways marketed codeshare flights The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and destinati city-pair. JPMiles earned are based the fare and cabin travelled. The percentage of Base JPMiles is displayed below: Cabin Class % of Base JPMiles First Class F and A 100% + (Cabin Bus of 125% for Platinum and 100% for other members) Première C, J, Z, I and P 100%+ (Cabin Bus of 60% for Platinum and 50% for other members) Ecomy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 100% G 75%

21 Multiple opportunities to earn JPMiles Earning JetKnect Cabin Class % of Base JPMiles Flights operating with S2 code Première C, J and P 100%+ (Cabin Bus of 60% for Platinum and 50% for other members) Ecomy W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z 75% V 50% Flights operating with 9W code Première C, J, Z, I and P 100%+ (Cabin Bus of 60% for Platinum and 50% for other members) Ecomy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 75% G 50% For the Base JPMiles (TPM) you earn different sectors, please visit the Mileage Calculator secti jetairways.com

22 Multiple opportunities to earn JPMiles = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Cabin Bus (as shown above) Cabin Bus (% of Base JPMiles) First Class 100% 100% 100% 100% 125% Première 50% 50% 50% 50% 60% Additial Tier Bus Tier Bus (% of Base JPMiles) 10% 20% 30%

23 Multiple opportunities to earn JPMiles = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) JPMiles will be earned as per class flown JPMiles will be earned as per the original booked class in Ecomy when utilizing Upgrade Vouchers or the JPMiles Upgrade facility and upgrading to class D/R Jet Airways and class D JetKnect The following are not eligible for earning of Tier Points or Tier JPMiles - On Jet Airways: Class D (Redempti/Interline), E (Interline), R and X (Redempti) - On JetKnect: Class D (Redempti/Interline), L (Interline), and B (Redempti) Bus JPMiles e-services, Upgrade Vouchers and JPMiles Upgrade facilities cannot be availed against Group fares ie. G class Jet Airways and G/V class JetKnect. All these features are subject to other terms and cditis Tier JPMiles include ly Base JPMiles and Cabin Bus. They do not include Tier Bus or any other Bus JPMiles

24 Multiple opportunities to earn JPMiles = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Bus JPMiles for e-services Service Bus JPMiles for e-services^ - Online/IVR Jet Airways e- booking services Bus JPMiles JetKnect e- booking services Bus JPMiles Bus JPMiles for Web/Kiosk/SMS check-in* Jet Airways e- check in services Bus JPMiles JetKnect e- check in services Bus JPMiles

25 Multiple opportunities to earn JPMiles ^ for e-services at jetairways.com and jetknect.com * Kiosk Check-in facility is available ly Jet Airways and JetKnect flights (9W code) * Web, Kiosk, SMS check-in cannot be availed codeshare flights * Bus JPMiles for e-services will be credited as applicable for relevant services e-services are subject to terms and cditis as published jetairways.com Earning with over 100 Programme Partners JetPrivilege programme partners include some of the leading names in airline, co-brand credit card, cversi, hotel, regale, retail, e- retail, lifestyle, entertainment, car rental, telecommunicati and publishing. Earn Partner JPMiles and enjoy service benefits. For details please visit the JetPrivilege Partners secti jetairways.com Promotial Bus Avail of limited period Bus JPMiles offers from Jet Airways, JetKnect and Programme Partners whenever available and add to their JPMiles balance. Purchase JPMiles Top up JPMiles into your JetPrivilege account or another account. Purchase JPMiles at Rs.1.25 per JPMile with a minimum purchase of 500 JPMiles and in multiples of 100 thereafter.

26 Multiple opportunities to earn JPMiles Claim Missing JPMiles = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Claim missing JPMiles line through jetairways.com Claim missing JPMiles by ctacting the JetPrivilege Service Centre JPMiles are credited to the membership account automatically; provided the membership number is recorded at the time of booking and at check-in with Jet Airways, JetKnect or Programme Partners, and the name in the booking is in the same format as printed the membership card. However, if there are any Jet Airways or JetKnect missing flights, claim them line Retro credit can be claimed for Jet Airways and JetKnect flights taken in the last 180 days from current date Online retro credit is possible if the check-in system at the departure city is automated. Please ctact JetPrivilege Service Centre for updating JPMiles for manual statis Incase the member has availed of an upgrade to Première or First Class against vouchers, JPMiles upgrade, cash upgrade or any involuntary upgrade de at the airport; it will take a minimum of 6 days for automatic-credit of flights. Members must ctact the JetPrivilege Service Centre, should the flight still not reflect in the account. For Partner activities, JPMiles can be claimed in the last 180 days from current date and not preceding the enrolment date For any missing partner activities, please ctact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or clear photo copy) of: - ticket and boarding pass for Airline Partners and invoices for N-Airline JPMiles earned through our Programme Partners may take 6-8 weeks to reflect in the account To claim missing JPMiles line visit the Claim Missing Miles secti jetairways.com

27 Redempti of JPMiles = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Redeem JPMiles Eligibility criteria: accumulating 3500 JPMiles and 2 activities Jet Airways, JetKnect and programme partners For Award travel: Online / Offline / Redeem at JetPrivilege Service centre / IVR / line request form Transfer JPMiles to another account (Rs.200 per block of 500 JPMiles) with a minimum of 500 JPMiles and in multiples of 500 there. JPMiles Upgrade: One-cabin upgrade revenue ticket Cash N Miles: Pay part cash & part miles ( revenue, select flights within India (9W code) booked at jetairways.com Cash Upgrade: Upgrade to Première award travel (within India) 20% discount redempti requirement up to September 30, 2012: Redeem JPMiles line at jetairways.com for an award travel within India

28 Redempti of JPMiles The minimum requirement for an award travel within India the shortest route is 4000 JPMiles Cash upgrade for Rs for travel between Bengaluru, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai and Thiruvananthapuram or Rs other sectors Filling up the line award request form, does not entitle members to a 20% discount redempti of JPMiles Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax if any, will be payable, prior to check-in For details and terms and cditis, the above features, please visit the Redeem JPMiles secti jetairways.com

29 Other Benefits = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) 1st Flight Bus Bus JPMiles 1st Flight Bus Bus JPMiles Blue Plus tier attainment Bus Bus JPMiles Blue Plus tier attainment Bus Bus JPMiles N-expiry of JPMiles N-expiry of JPMiles

30 Other Benefits Upgrade Vouchers Vouchers can be redeemed for a e-cabin upgrade, i.e. from Ecomy to Première or Première to First Class, based our 'Traveled Distance'* ccept. *Distance between two cities, calculated as per IATA Ticketed Point Mileage (TPM) TPM < Ecomy to Première Première to First Class

31 Other Benefits = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Elite tier upgrade vouchers No. of vouchers given upgrade / renewal Eligible booking classes for usage of upgrade vouchers Ecomy to Première Première to First Class Y, M, T, U, N, L, Q, S and K class C, J, Z, I and P class Any revenue fare type (except G class) Ecomy to Première - if flight is operated under 9W code Ecomy to Première - if flight is operated under S2 code Y, M, T, U, N, L, Q, S and K class W, Y, K, U, T, S, H, E, X and N class Any revenue fare type (except G / V Any member /guest holding a JetPrivilege Platinum upgrade voucher can use it any revenue fare type (except G class Jet Airways and G / V class JetKnect) Members receive elite tier upgrade vouchers when the Tier Points or Tier JPMiles required for a tier upgrade or renewal is completed. In case of tier status changing to a lower tier, upgrade voucher(s) will be awarded as per the Tier Points and Tier JPMiles earned for either Gold or Silver tier renewal class)

32 Other Benefits = Jet Airways, = JetKnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) To get your upgrade: Call Jet Airways Reservatis at least 15 hours prior to your flight Request upgrade a) If available, will be cfirmed immediately. Provide the voucher number and expiry date b) Else, you may request for a listing. Listing is not a cfirmati. Hence, arrival at the airport check-in counters, list your self for the Upgrade. At check-in closure, subject to seat availability, seat will be released in lieu of the voucher(s) Please arrive at the airport at least 60 minutes prior to departure for flights within India and 3 hours prior departure for internatial flight. Proceed to the Première check-in counter and present the correct upgrade voucher(s). Please note: Valid single, e-way, direct, n-stop Jet Airways/ JetKnect marketed and operated domestic and internatial flights and code-share flights within India. Not applicable Airline Partners, internatial codeshare flights and documents issued by other airlines Voucher can be used by the member or transferred to anye by the member In case of through-flights with en route stops, the upgrade will be offered if the seating in the next class of service can be cfirmed for all segments of the flight, at the time of offering the upgrade. (Incase of different flight numbers, multiple vouchers will be required) Voucher upgrade is subject to capacity and class ctrols Lost/stolen voucher(s) will not be replaced. No refund/exchange/extensi. Voucher(s) does not hold any cash value. JPMiles will be credited as per the original booked class Members not listed, may not be accommodated at departure Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax if any, will be payable, prior to check-in

33 Other Benefits Baggage Tags Baggage Tags To replace a lost card or baggage tag, place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged towards replacement JetPrivilege account updates - line / SMS JetPrivilege account updates - line / SMS

34 Other Benefits JetPrivilege account updates through SMS Send an SMS to JPMiles Balance JPBAL <space> JetPrivilege Number Mileage Expiry details JPEXP <space> JetPrivilege Number Current Tier status JPTIER <space> JetPrivilege Number Tier Review Date JPREV <space> JetPrivilege Number To get a list of all the above service codes JP Available ly mobile numbers registered in India and alerts will be sent to the mobile number recorded in the JetPrivilege membership account. In case the mobile number has changed, members can update the profile at jetairways.com or call the JetPrivilege Service Centre Dedicated Customer Service Centre Our Guest service executives will assist you with programme related informati. For ctact details, please visit the Service Centre secti at jetairways.com

35 With Programme Partners Our Programme Partners include some of the world s leading names in airlines, hotels, finance, lifestyle, car rental, entertainment, publishing, regale, retail, e-retail and telecommunicati. For details, please visit the Partners secti at jetairways.com. Earn JPMiles Earn JPMiles On over 100 air and n-air programme partners Redeem JPMiles Redeem at JetPrivilege Service Centre / request line ( accumulating 3500 JPMiles + 2 activities Jet Airways, JetKnect and programme partners) All Airline Partners

36 With Programme Partners Additial Baggage Allowance Jet Airways Additial Baggage Allowance marketed and brussels airlines operated codeshare 10 kgs 15 kgs 20kgs flights The informati herein is subject to change. For terms and cditis applicable and latest updates, please visit jetairways.com

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