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1 Virg Australia Rebookg, Reissue and Exchange Policy The purpose of this document is to provide guidance and detailed formation that will assist regards to: Rebookg, Reissues and Exchanges applicable to Virg Australia sectors, fares and ticket stock. Authorised agents are empowered to complete bookg amendments for Virg Australia customers, with the parameters of this policy. This policy governs all authorised agents wishg to rebook, reissue or exchange a bookg and is applicable to all Virg Australia sectors, fares, ancillaries and 795 ticket stock, for all customer reservations. Rebookg/Revalidation The change of a reservation which do not require ticket reissue or exchange. Reissue - Takg a partially used ticket, post, and re-assessg the fare to support the revised iterary based on fares, associated rules and conditions that were applicable at the time of origal ticket issuance. Exchange - Takg a wholly unused ticket, prior to, and applyg it as payment towards a completely new fare to support the revised iterary based on fares, associated rules and conditions that are applicable at the time of the exchange. (International exception: A wholly unused ticket will be assessed as a reissue when there are no changes beg made to the outbound fare component of the ternational pricg unit.) The Rebookg, Reissue and Exchange Policy must be applied conjunction with all related ticketg policy components, fare/ancillary rules and fare validity. Published fares: published fares are available for sale through all distribution channels. Private fares: Private fares are available to selected distribution channels and agencies. Gross: Gross fares can be either private or public filed fares which may be commissionable. Please refer to our commission structure POS AU and POS outside AU or as per agency agreement. Nett: these filed fares are non-commissionable, regardless of pot of sale and commission structure. Voluntary Amendment General Restrictions Virg Australia published gross fares can be exchanged/reissued to any Gross Virg Australia fare, cludg codeshare and terle services, subject to the conditions of the ticketed fare. Virg Australia Gross fares cannot be exchanged/reissued to any Virg Australia nett fare. Fare type ticketed Published Gross Private Gross Private nett Reissue fare type allowed Published Gross/Private Gross Private Gross/Published Gross Private net/published Gross Where permitted by the fare rules, Virg Australia fares can be exchanged to a fare from any other country of orig or pot of sale. Please refer to our Voluntary Reissue and Currency Exchange Guideles. Click here fees apply per person, per ticket and must be collected addition to any applicable crease fare, surcharges and/or tax at time of voluntary exchange/reissue. Exceptions may apply for fant tickets. Page 1

2 The followg reference tables apply to voluntary amendments; 1. New Fare Calculation Domestic/Trans-Tasman Rebookg/revalidation Reissue Exchange changg reprice at current fares. changg reprice at current fares. not changg mata not changg mata changg reprice at current fares. not changg mata already used mata 2. New Fare Calculation International (ILH/ISH) iteraries (excludg Trans-Tasman) Rebookg/revalidation Reissue Exchange Exception: When additional collection totals $1 or less, revalidation is permitted. Use current fare levels Page 2

3 3. Rate of Exchange (ROE) Applicable to International iteraries only Rebookg/revalidation Reissue Exchange Apply historical ROE Apply current ROE Apply historical ROE 4. Fees Rebookg/revalidation Reissue Exchange Refer to the Least and Most Restrictive Fare Rule Policy. Refer to the Least and Most Restrictive Fare Rule Policy. Refer to the Least and Most Restrictive Fare Rule Policy. Refer to the Least and Most Restrictive Fare Rule Policy. 5. Advance Purchase Requirement Rebookg/Revalidation Reissue Exchange origal issue. origal issue. exchange. origal issue. origal issue. FAQ s International Bookgs Only Q: What is a reissue? A: Takg a partially used ticket, post, and re-assessg the fare to support the revised iterary based on fares, associated rules and conditions that were applicable at the time of origal ticket issuance. (Trans-Tasman exception: Apply the current fare value to the effected flight sector/s) Page 3

4 Q: What is an exchange? A: Takg a wholly unused ticket, prior to, and applyg it as payment towards a completely new fare to support the revised iterary based on fares, associated rules and conditions that are applicable at the time of the exchange. (International exception: A wholly unused ticket will be assessed as a reissue when there are no changes beg made to the outbound fare component of the ternational pricg unit.) Q: Can I change the orig/turnaround port before? Q: Can I change the turnaround port after? A: Yes, if fare rules permit. Use historical fare level and reissue the ticket, the fare needs to be reissued to an equal or higher fare and you must collect additional fare/tax/surcharge differences and applicable change fee.(trans-tasman exception: Use the current fare level and reissue the ticket, the fare needs to be reissued to an equal or higher fare and you must collect additional fare/tax/surcharge differences and applicable change fee). Q: Can I add a stopover before if the fare rule permits? are no changes beg made to the outbound fare component of the ternational pricg unit. Q: Can I add a stopover after if the fare rule permits? A: Yes, if fare rules permit. Use historical fare level and reissue the ticket, you must collect additional fare/tax/surcharge differences and applicable change fee. (Trans-Tasman exception: Use current fare level and reissue the ticket, you must collect additional fare/tax/surcharge differences and applicable change fee). Q: Can I change the date to a lower season before? equal or higher and you must collect additional fare/tax/surcharge differences and applicable change fee. Q: Can I change to a new cab before? are no changes beg made to the outbound fare component of the ternational pricg unit. Q: Can I change to a new cab after? A: Yes, if fare rules permit. and reissue the ticket, collect additional fare/tax/surcharge differences and applicable change fee. (Trans-Tasman exception: Use current fare level and reissue the ticket, you must collect additional fare/tax/surcharge differences and applicable change fee). Q: Can I change from a 6 to a 12 month fare before? (6 to 12 months validity) A: Yes if fare rules permit. Reassess to current fare levels and exchange the ticket, new fare has to be are no changes beg made to the outbound fare component of the ternational pricg unit. Q: Can I change from a 6 to a 12 month fare after? (6-12 months validity) A: No, once travel has commenced the most restrictive 6 month fare validity applies. Page 4

5 Q: Can I reissue a nett fare to another nett fare with a different ticket designator? A: Yes you can issue to another Fare basis with a different designator as long as you are issug either nett to nett or nett to Gross Q: Can I reissue from a Gross to a nett fare? A: No, you can only reissue from a nett to a Gross or a Gross to a gross fare. Q: If I reissue a nett fare to a gross fare that is commissionable, am I entitled to claim commission? A: Yes only on the fare additional collection, not the entire fare. Residual Balance The value of credit retaed on a ticket from a cancelled iterary that can be used towards the purchase of a new ticket. Involuntary Amendment General Restrictions In the event of an voluntary change, fare recalculation is not applicable. This is clusive of application of fare levels (current or historical), advance purchase, TFCs, ROE or change fees. Failure to clude the approved waiver authorisation code may result receipt of an Agent Debit Memo (ADM) for external agents. Please refer to the Schedule policy for further details. Page 5