AIR FRANCE-KLM IN INDIA

Transcription

1 AIR FRANCE-KLM IN INDIA

2 Air France-KLM has been serving India for many decades and has a special bond with this country. Still today, the Group places India at the heart of its development strategy. For the winter season, Air France operates 21 weekly flights from the Paris-Charles de Gaulle hub to Delhi, Mumbai and Bangalore and KLM offers 10 weekly flights from Amsterdam-Schiphol to Delhi and Mumbai. Moreover, since November 2017, Air France-KLM customers have been able to enjoy the benefits of the enhanced cooperation agreement with Indian partner Jet Airways. This agreement strengthens the partnership built between the three airlines since 2014, and expanded in 2016 with an extensive code-share agreement for connections between Europe and North America and Jet Airways hubs at Mumbai and Delhi in India via Air France-KLM hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol. Air France, KLM and Jet Airways will thus jointly develop their product and commercial offering. Customers will enjoy multiple travel options and an all-in-one service throughout the three companies networks spanning 44 cities in India and 106 destinations across Europe. This agreement will complement the Air France, KLM and Delta Air Lines transatlantic partnership between Europe and North America, offering access to over 200 destinations in North America, establishing a global cooperation connecting the three continents. This new agreement will allow the three airlines to offer simplified connections, a more extensive network between Europe and India, a streamlined trip and a wider choice of destinations. Through its network and the enhanced commercial cooperation agreement, Air France-KLM confirms its ambition to pursue its development in India and roll out its best products and services. 31 Air France and KLM weekly flights on departure from Paris-Charles de Gaulle and Amsterdam-Schiphol Bangalore, Delhi, Mumbai - 3 major destinations Close to 700,000 customers carried over the past twelve months between Europe and India by Air France-KLM, including 330,000 as a continuation of North America. 64 weekly flights between Europe (Paris-Charles de Gaulle, Amsterdam-Schiphol) and India (Bangalore, Chennai, Delhi, Mumbai) with Air France-KLM and its partner Jet Airways 106 destinations in Europe, 44 in India and more than 200 in North America by connecting Air France-KLM, Jet Airways and Delta Air Lines networks.

3 Air France-KLM: 31 weekly frequencies between Europe and India ON DEPARTURE FROM PARIS-CHARLES DE GAULLE, AIR FRANCE SERVES BANGALORE, DELHI AND MUMBAI From Paris-Charles de Gaulle, Air France offers 21 weekly frequencies to Bangalore, Delhi and Mumbai operated by Boeing 777, i.e. a capacity of 6,587 seats per day. On flights to Bangalore and Mumbai, customers enjoy a daily service offering the latest long-haul travel cabins with a capacity of 40 seats in Business class, 24 seats in Premium Economy and 216 seats in Economy. Between Paris-Charles de Gaulle and Delhi, Air France operates a daily service offering 42 seats in Business class, 24 seats in Premium Economy and 315 seats in Economy. ON DEPARTURE FROM AMSTERDAM-SCHIPHOL, KLM FLIES TO DELHI AND MUMBAI From Amsterdam-Schiphol, KLM offers 10 weekly frequencies to Delhi and Mumbai, operated by Boeing 777, Boeing 747 and Boeing 787, i.e. a capacity of 3,738 seats per week. Between Amsterdam and Delhi, KLM customers enjoy a daily flight operated by Boeing 777, (34 seats in World Business Class, 40 seats in Economy Comfort, 334 seats in Economy) and by Boeing 747 (35 seats in World Business Class, 36 seats in Economy Comfort, 373 seats in Economy). NEW Since 29 October 2017, KLM has been serving Mumbai with 3 weekly flights on Mondays, Thursdays and Sundays from Amsterdam-Schiphol. These flights are operated by Boeing 787, equipped with 30 seats in World Business Class, 48 seats in Economy Comfort and 216 seats in Economy class. Mumbai 7 3 Delhi 7 7 Bangalore 7 Air France KLM Weekly flights

4 The best of Air France between Paris and India Air France customers can enjoy the company s latest long-haul travel cabins - excellence in the sky in Business class and optimum comfort for all in Premium Economy and Economy class. Business class, excellence in the sky In the Business cabin, the seat adapts to the shape of each individual, from seating position to a real 2-metre long bed. At the heart of the curved structure, each passenger creates their own space, enveloping and protective, according to their desires. The seat s soft foam is designed to offer impeccable quality of sleep. With a soft duvet and XXL-sized feather down pillow, everything has been designed to ensure peaceful sleep among the clouds. Each passenger has a wide 16-inch (41 cm) HD touch screen. As for storage space, nothing is left to chance. Space is provided for the passenger to easily store their shoes, carry-on luggage, and handbags. Books, magazines, and tablets slip into a pocket that is accessible even when the seat is folded down into a bed. Whether the passenger is working, dining, sleeping, or entertaining themselves, the seat adapts to each activity throughout the flight. An exceptional dining experience in the Business cabin With sublime flavours and Michelin star menus, Air France offers Business Class passengers an exceptional dining experience. Régis Marcon, Michel Roth, Guy Martin, Jean Sulpice, and other stars of the French culinary world have teamed up to dazzle passengers palettes. With a variety of aperitifs, elegant main courses, and a collection of desserts, the in-flight menu is indulgent and chic. Business customers can also enjoy A la Carte dishes available on all of the airline s long-haul flights departing from Paris-Charles de Gaulle. Passengers are free to pre-order one of six dishes before their flight: the cuisine of Thailand, the traditions of China, the flavours of India, the taste of Japan, the delight of Korea, or an assortment of seafood. Douglas DC8 au sol sur l aéroport de Téhéran (Iran), 1960 Russ Melcher

5 Made-to-measure services before and after the flight ACCESS TO MORE THAN 600 LOUNGES AROUND THE WORLD Throughout the world, customers travelling in the Business cabin enjoy access to over 600 lounges, including almost 40 Air France lounges, offering a wide range of services in a relaxed and cosy environment, away from the airport bustle. At Paris-Charles de Gaulle, Air France Business Class passengers have access to six lounges in the departures area (Terminal 2E, 2F and 2G) and one arrivals lounge (Terminal 2C). A LOUNGE SPANNING OVER 3,000 SQ. M AT PARIS-CHARLES DE GAULLE The largest lounge in the Air France network is located in Hall M, the boarding satellite in Terminal 2E. Spanning over 3,000 m2 and dedicated to customers well-being, this lounge, designed by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or between flights. A Clarins beauty care and massage service and shower facilities invite passengers to relax before boarding and Wi-Fi access, touch screens and self-service computers allow passengers to work in peace. The Air France lounge at Paris-Charles de Gaulle terminal 2G, a fully-redesigned area spanning 730 sq. m

6 Premium Economy, more comfort and services The Premium Economy cabin offers a more comfortable and affordable way to fly in an exclusive space, with 40% more room compared to an Economy seat. Comfort and calm reign in this cabin, located between the Business and Economy Classes, making it a place to rest and relax while in the air. The seats recline to 123 inside a fixed shell that protects each passenger s space and privacy. This shell is 48-cm wide and has leather armrests (10 cm) allowing each passenger to rest their elbows without bothering their neighbour. Air France continues to improve in-flight comfort by offering new, softer seat cushions, a new 12-inch HD screen, and a multi-position footrest, all of which allow each passenger to customise their experience. All over the world, Premium Economy passengers have access to SkyPriority, allowing them to move more quickly, smoothly, and calmly through any airport. Economy, optimum comfort for all passengers In the new Economy cabin, passengers can enjoy the essentials of Air France service more than ever at attractive fares. Air France has completely redesigned its seats, especially the cushion and backrest, using new foams. Wide and soft headrests that are adjustable in height and on each side, adapt to each passenger s needs. The seat-back tray table has been increased in size, making it easier to eat or work comfortably. To charge electronic devices, there are two outlets located in each row of three seats* along with a USB port. Fleece blankets, audio headsets, refreshing towels, and a sleeping mask are also provided for passengers wellbeing. The new latest-generation touch screens offer a high-definition image and are larger than before: nine inches compared to six or eight. With more than 1,200 hours of programming on demand on offer, movies, games, music, TV series, and other options make your flight a truly pleasant experience. A more generous dining offer in Premium Economy and Economy On its long-haul flights, in Premium Economy and Economy, Air France offers dining choices that blend flavour, nutrition, and originality. Starting with the aperitif, champagne, wine, and other drinks are served to passengers, along with crackers. Next, they are offered the choice between two hot dishes, along with an appetizer and dessert. This complete meal is accompanied by coffee, tea, and an after-dinner drink, served by the flight crew. A second hot meal is now served on flights lasting more than eight and a half hours. On departure from Paris, Air France also offers «A la Carte» dining in Economy and Premium Economy as an alternative to the on-board menu. Customers can choose from Le marché de Jean Imbert, une Selection Lenôtre, Tradition, Ocean or Italia. *Except for the first row in the cabin, where there is one outlet for each seat.

7 Joon, the newgeneration travel experience by Air France Joon, the Air France group s new airline, offers its customers flights to a number of medium-haul and long-haul destinations. It provides flexibility and a personalized, tailor-made travel experience. On board long-haul flights, customers enjoy three travel classes - Business, Premium Economy and Economy. With an offer including the Allosky virtual reality headset in Business class, the possibility to pool a sum of money online with Paperplane, and much more, Joon is a laboratory where the test and learn principle rules and offers its customers the most innovative partnerships. Joon also offers a range of innovative products and services to accompany each customer before, during and after their flight. Joon also benefits from the advantages offered by Air France - - a welcome by Air France staff at the airport, - Flying Blue customers can earn and use Miles. Ivory, Silver, Gold and Platinum customers will benefit from the same advantages as on an Air France flight. - with SkyPriority, fast track access at check-in and at security checkpoints, dedicated boarding and priority baggage drop-off for Business customers and Flying Blue Gold and Platinum members.

8 The best of KLM between Amsterdam and India Customers travelling to Delhi and Mumbai can enjoy a new travel experience. World Business Class, privacy, comfort and personal attention. In collaboration with the famous Dutch designer Hella Jongerius, KLM has created an entirely new atmosphere in the World Business Class cabin. The designer s goal with the new décor was to allow passengers to feel more at home. The full-flat seats help provide total comfort. In the new World Business Class, passengers have access to a state-of-the-art interactive entertainment system with more than 200 films selected to reflect all passengers tastes and cultures, as well as 150 television programmes, 50 exclusive KLM audio programmes, and more than 200 CDs, on a 17-inch screen. Passengers can also take advantage of the wide array of international newspapers and magazines on board. A WIDE ARRAY OF MENUS Special attention has been paid to the available menus. Passengers can choose from: Menus planned in cooperation with Michelin-starred chefs and many other international chefs, A wine list assembled by our well-known sommeliers, A light meal or snack for night-time flights, Continuous Skybreak service on flights over seven hours (assortment of small snacks, including a Dutch stroopwafel and refreshments). KLM has a unique gift for all World Business Class passengers: a miniature Delft porcelain replica of a typical Dutch house, filled with Dutch gin.

9 Exclusive ground services AT THE AIRPORT ADVANTAGES THAT SAVE YOU TIME Passengers travelling in World Business Class and/or Elite and Elite plus have access to exclusive services: Dedicated check-in counters, Priority baggage handling, 10 kg of extra allowed baggage weight (for a total of 30 kg), wo pieces of hand luggage, Priority boarding, Priority disembarking for World Business Class and Europe Business Class passengers, Access to KLM s Crown lounges, Accelerated customs and security checks at Amsterdam-Schiphol airport (for flights between Schengen area countries) and at certain other European airports. TWO LOUNGES AT AMSTERDAM-SCHIPHOL KLM has two modern Crown lounges at Amsterdam-Schiphol airport. One is for Schengen area flights, and the other is an Intercontinental Crown lounge. These lounges have 1,440 seats between them, spread over 6,000 m2 of floor space, including entertainment rooms with individual screens offering television, music, and games on demand. They also have a separated smoking room and several self-serve buffets with a wide array of high-quality hot and cold food, snacks, and drinks. Connecting passengers can take a shower (only in the Intercontinental lounge) or use the rest areas, which are equipped with comfortable chairs. Business passengers who need to work have access to free Wi-Fi, electrical outlets and USB ports built into most seats, and public computer desks. KLM offers two modern Crown lounges at Amsterdam Schiphol airport

10 Economy Class, relaxation and pleasure for all KLM s Economy Class on long-haul flights provides comfort and relaxation. Passengers can travel in optimal conditions with an excellent value for money. MAIN ADVANTAGES KLM is constantly improving its products and services. KLM s Economy Class offers a complete array of services for the most pleasant flight possible - Ergonomic seats that offer maximum comfort, The on-demand video system on long-haul flights lets passengers choose from a large selection of programmes using the individual interactive screen built into the headrest of the seat in front of them, The ability to send and receive texts messages and s. ATTENTIVE SERVICE THAT MEETS PASSENGERS INDIVIDUAL NEEDS To guarantee optimal comfort, KLM offers personalised service: The cabin crew speaks several languages, The seats allow passengers to rest and relax. They are equipped with adjustable headrests and armrests as well as with lumbar support, Hot towels are distributed before the in-flight meal on long-haul flights, A blanket and pillow are provided for a restful night s sleep, Activities for children and hygiene products for babies ensure that everyone has a pleasant flight, A full meal and a light meal are distributed to passengers, no matter how long the flight is, as well as snacks on flights over seven hours (including ice cream). Economy Comfort, for even more comfort KLM provides its clients with extra-comfortable seats in Economy Comfort on European and Intercontinental flights. The Economy Comfort area offers: Up to 10 cm (4 inches) more legroom, A seat that reclines up to twice as far as normal, Seats at the front of the Economy Class cabin. MAKING CONNECTIONS EASIER Before landing at Amsterdam-Schiphol, passengers receive up-to-date connecting flight information (departure gate numbers, departure times). Once on the ground, they can go directly to the departure gate for their connecting flight. More information is available from one of KLM s transfer desks. Passengers can also use one of the self-service transfer kiosks at Amsterdam-Schiphol airport.

11 Exclusive services for Indian customers before, during and after the flight. Air France and KLM offer customers on their Indian routes the excellence of a personalized service as well as numerous products developed exclusively for flights to and from India. AT THE AIRPORT Dedicated teams An Air France multicultural team of 4 Indian representatives is present 7 days a week. True ambassadors of India, they accompany, inform and reassure customers in Hindi and Tamil on departure, on arrival, and throughout their time at the Paris-Charles de Gaulle hub. In addition, the boarding and arrival information screens are displayed in Hindi. An Air France-KLM call centre for all types of enquiry The Air France-KLM call centre in Delhi answers calls from Indian customers in English and Hindi on a toll-free number. This centre is available on all days of the week. From Monday to Friday from 8am to 7pm, Saturday, Sunday and Public Holidays from 9am to 5pm. ON BOARD Indian interpreters are on board all Air France flights to and from India. They receive special training and are experts in Indian cultural specificities. Pre-recorded announcements in Hindi, Kannada and Marathi are also made. Made-to-measure entertainment A selection of Bollywood films, music and Indian press is on offer each month. In each Air France and KLM cabin, customers can watch up to 210 and 200 films respectively on individual screens in numerous languages (up to 12), some of which are available in VO or with subtitles. Indian cuisine on board Among the six «A la Carte» dishes available in the Business cabin, Air France offers a typical dish called «Flavours of India» on its Indian routes and throughout its long-haul network. A menu dedicated to Indian gastronomy is also available in the Premium Economy and Economy cabins. A selection of Massala teas, pickles and mint tea is available for all passengers. Special menus with Indian flavours are also available for passengers in each cabin: an «Indian Vegetarian Menu» and a «Hindu Menu». KLM offers its World Business Class customers a choice of soup or an aperitif accompanied by a typical Indian dish.

12 Stay connected Before and after your trip, you can find Air France and KLM on Facebook, Twitter and Instagram. Internet response service available 24/7; Air France provides a service in 10 languages and answers customers 24/7 in French and English; KLM answers Internet users 24/7 in 13 languages; Close to 19 million followers on the Air France and KLM pages. Air France and KLM in India Internet response service 24/7; Air France provides a service in 10 languages and answers customers 24/7 in French and English; KLM answers Internet users 24/7 in 13 languages; More than 3.2 million Air France and KLM followers. The best photos are Close to 1.4 million Air France and KLM followers

13 Air France and KLM at your fingertips Before, during and after their trip, Air France and KLM customers can benefit from several free apps on their smartphone and tablet: THE AIR FRANCE AND KLM APPS: ESSENTIAL TRAVEL COMPANIONS With these apps, Air France and KLM customers can organize their trip in just a few clicks, to purchase a ticket, display their boarding pass and access the flight, manage their Flying Blue account and consult flight schedules. AF CONNECT AND KLM CONNECT: STRESS-FREE TRAVEL THROUGHOUT THE WORLD When booking a flight, customers automatically benefit from AF Connect and KLM Connect. It is an exclusive and free service, with no registration or subscription required, that proactively informs them of changes and delays over the course of their trip. THE AIR FRANCE PLAY AND KLM MEDIA APPS: THE ADVENTURE BEGINS Before their flight, Air France-KLM customers can download Air France Play and KLM Media on their smartphones. Newspapers and magazines are available on the two apps as well as videos and music podcasts on Air France Play. From 30 hours before their departure, customers can log in with their Air France, KLM or Flying Blue account numbers or their booking reference. THE AIR FRANCE MUSIC APP: RELAXATION AND PLEASURE The art of travel according to Air France is also an invitation to relax while you travel. By offering musical selections on board its flights inviting passengers to dream, relax and take time out, Air France offers rare and even exclusive tracks and music by artists from around the world, both world famous and up and coming.

14 SkyPriority, exclusive benefits SkyPriority provides exclusive benefits for eligible customers of the 20-member SkyTeam alliance to provide a seamless travel experience for passengers travelling in First Class, Business, Premium Economy or SkyTeam Elite Plus members. Easily recognizable, the «SkyPriority» logo appears on boarding passes as well as on all the signage at airports. The service offers eligible passengers free priority check-in, faster and more convenient access to security checks and customs formalities as well as priority boarding. SkyTeam is the first airline alliance to offer its Premium passengers a set of priority services at the airport. Today, this service is available at more than 1,000 airports around the world. MORE THAN 1,000 DESTINATIONS WITH SKYTEAM The SkyTeam airline alliance currently has 20 members worldwide. It offers customers a global offer for the transport of passengers and cargo. The member airlines have set up alliances to develop their services and increase their growth prospects in all their markets. When travelling on one of SkyTeam s 20 member airlines, customers enjoy unique benefits and services. They can earn miles from different airlines and enjoy the comfort in more than 600 lounges worldwide. In total, SkyTeam s 20 members serve 1,074 destinations in 177 countries.

15 Loyalty rewarded with Flying Blue Flying Blue, Air France-KLM s frequent flyer programme, has 15 million members and groups together 39 airlines and over 100 nonairline partners. The more frequently its members travel, the more their loyalty is rewarded. With the Flying Blue card, customers can access a whole raft of services specially designed to make travelling more enjoyable. On and members are free to consult their account, directly order their reward tickets or request mile updates. On the website, customers have access to a clear presentation of Flying Blue with a detailed description of the different benefits that come with each status, Ivory, Silver, Gold and Platinum, together with videos and tutorials. Members can also consult the many ways to earn and spend their Miles as well as an exhaustive list of all the programme s partner offers in Flying Blue Store.

16 Air France-KLM and India: a shared history In 1929, KLM began serving Calcutta on the Amsterdam-Batavia route, the world s longest air route at the time. In 1955, KLM launched the Amsterdam-Delhi route, still in operation today. On 29 October 2017, KLM inaugurated the Amsterdam-Mumbai service operated by the latest-generation Boeing 787 aircraft. In 1947, Air France served Calcutta on its Paris-Saigon route and then, in 1955, launched its weekly nonstop Paris-Delhi service by Constellation. These more powerful aircraft required fewer stopovers. In the early 1960s, the Boeing that connected Paris to Tokyo stopped in New Delhi, the country s political capital. Air France continued to grow its activity in India, operating its first non-stop flight between Paris and Delhi in In 2005, the company connected Paris to the cities of Chennai, Bangalore and Hyderabad. Air France currently serves Bangalore, Delhi and Mumbai on departure from Paris-Charles de Gaulle. THE HISTORY OF AIR FRANCE-KLM IN INDIA 1947 Air France launches its Paris-Calcutta route 1950 Air France serves Delhi for the first time 1955 KLM launches its Amsterdam-Delhi route 1967 Air France launches its Paris-Mumbai route to replace Paris-Calcutta 1972 Air France serves India by Boeing First non-stop Air France flight to Delhi 2005 Air France launches its Paris Chennai, Paris Bangalore and Paris Hyderabad routes 2017 KLM launches its Amsterdam-Mumbai route by Boeing 787

17 Air France-KLM Corporate Communications winter season