Airline First Class Guide 2010 First Class Guide Page 1

Transcription

1 Travel Daily Airline First Class Guide March December First Class Guide Page 1

2 Welcome This is the third edition of Travel Daily s First Class Airline Guide, and has been updated with all the latest information about the first class offerings of carriers which market this premium cabin in the Australian market. Despite changes in travel patterns, First Class is still in demand on many routes, with discerning top-end travellers usually utilising travel agents to book their flights. This guide has been produced in response to requests from Travel Daily s many industry readers for a simple, consistent reference they can use to help their key premium clients. As with our other guides, different airlines have chosen to contribute varying amounts of information to the guide and we have attempted to include as much detail as possible depending on the available space. The First Class guide complements our comprehensive range of airline products which also include Economy, Premium Economy and Business Class guides - all accessible from our website at traveldaily.com.au/features. Bruce Piper, Travel Daily publisher Contents Air China... 9 Air France... 9 American Airlines Asiana Airlines British Airways... 3 Cathay Pacific China Airlines China Southern Airlines Emirates... 4 Etihad... 9 Lufthansa... 5 Malaysia Airlines Qantas... 6 Singapore Airlines Swiss Thai Airways International... 7 United... 8 Page 2

3 Customers travelling in First can be assured of the highest standards of service and attention to detail at every stage of their journey. The exclusive treatment begins as they speed through check-in into the calm sanctuary of the First lounge or the Concorde Room*. On board, the refined and spacious environment of the private cabin provides customers with the comfort and privacy they need to settle down for a perfect nights sleep, enjoy the in-flight entertainment or dine from the extensive a la carte menu. The cabin can also double up as a spacious private office to conduct important business. Our specially trained First crew will provide a discrete yet individual service to complete the experience that is unmistakably, First. *Available at London Heathrow Terminal 5 and New York JFK First Class Seat Configuration (B ) 252 aircraft (2 x A318, 33 x A319, 41 x A320, 11 x A321, 19 x , 57 x , 3 x , 21 x 767, 46 x , 6 x , 6 x Embraer E170, 7 x Embraer E190) Executive jet cabin styling with up to 14 seats configured in a mixture of single and paired demi-cabins each with individual access offering space and privacy New personal wardrobe & double window with electronic blinds Ergonomically designed new seat 60% wider at the shoulders Seat extends to a 198cm (6 6") fully-flat bed Leather-coated writing desk - converts into an elegant dining table Footstool - can be used as buddy seat when dining 3 pieces of checked luggage - max 32kg per piece (must not exceed 90cm x 75cm x 43cm) 1 piece of hand luggage (dimensions 56cm x 45cm x 25cm) plus a laptop bag or handbag Menus created in cooperation with some of the world s finest chefs Choice of different meal options, refreshments and flexibility to dine Fine selection of champagne, wines, spirits and non alcoholic drinks Pre-flight dining in exclusive lounges available at selected airports 38cm (15") flat TV screen Noise-cancelling headphones Choice of over 100 movies & TV programs Over 50 music CDs & audio books 20 interactive games Access to over 60 dedicated British Airways departures and arrivals lounges and 90 partner lounges worldwide Exclusive Concorde Room at London Heathrow Terminal 5 and New York JFK Elemis Travel Spa and Skin Therapies exclusively designed for British Airways customers Loyalty Programs On Business Free membership Power outlets & USB ports Stylish Anya Hindmarch washbag and amenities from renowned D.R. Harris & Co Crisp white 400-thread Egyptian cotton duvet and pillow Dedicated First check-in area, priority security lanes and Fast Track immigration Mood lighting Alliances oneworld London (LHR) Paris (CDG) Rome (FCO) Amsterdam (AMS) Range of competitive fare options available to agents and these can be found at speedbirdclub.com/au speedbirdclub.com/au British Airways - BA Page 3

4 The Emirates First Class experience starts with a chauffeur-drive transfer* to the airport, followed by access to the exclusive Emirates Lounge to unwind before your flight. Onboard, sit back and enjoy the ultimate in luxury air travel in the sanctuary of your fully enclosed Private First Class Suite, with personalised service designed around you. Savour five-star delicacies with our dine-on-demand menu and loose yourself in up to 1,400 channels of entertainment ondemand from your own digital widescreen. You can even freshen up midflight with the world s first and only Shower Spas on the flagship Emirates A380, or socialise at 40,000 feet in our Premium Class Onboard Lounge. *Mileage restrictions apply. First Class Seat Configuration (B ER/ULR) 8 Seats Number of aircraft x A with 59 on order 86 x ER with 65 on order All flights ex Australia serviced by these two aircraft types 8-14 forward facing flat bed private suites on selected aircrafts or configuration 157cm (62") to 218cm (86") seat pitch Recline to a fully-flat bed 48cm (19") to 58cm (23") seat width 50kg of checked luggage 2 pieces of carry-on luggage max weight 12kg Transfers/Chauffeur Complimentary Emirates Chauffeur-drive transfer to and from selected airports (mileage restrictions apply) First Class: Rows 1-3 Business Class: Rows 6-11 Economy Class: Rows Loyalty Programs Skywards - award winning frequent flyer program Free membership Three tiers of membership Blue, Silver and Gold; Silver and Gold members enjoy additional privileges In-seat satellite telephone Real time and text messaging In-seat laptop power supply Mobile phone connectivity On-Air wi-fi on A380s Fast track check-in for First Class passengers through Customs World s first dedicated A380 concourse in Dubai Accolades Centre for Aviation (CAPA) Airline of the Year 2012 World s Best Airline Inflight, Skytrax Excellence Award 2012 (8th consecutive year) Airline of the Year - Air Transport World emiratesagents.com/au A wide selection of gourmet food and wine on-demand Full range of complimentary drinks including cocktails, champagnes and vintage wines 19-23" personal digital TV screen Up to 1,400 channels of entertainment on-demand 30 dedicated Emirates Lounges across the network including Brisbane, Melbourne, Perth and Sydney Full-bar service and large buffet with the finest season ingredients Spacious and luxurious seating area with a wide selection of magazines and newspapers and complimentary wireless LAN Pictured right: is the fully enclosed Private Suite; fine-dining on demand; and world s first shower spas Over 125 destinations worldwide 33 one-stop European cities including 6 UK cities Dubai - the gateway to the world Trans Tasman and Asia fifths Check your GDS for latest fares and price guide information Emirates - EK Page 4

5 Lufthansa German Airlines flies to 216 destinations in 83 countries from two hubs in Germany, and connects Australia via 15 gateways in Asia, North America and Africa in conjunction with partner airlines. Lufthansa is Australia s first choice, continuously voted for 7 consecutive years as Best Offline Airline by Australian travel agents. When travelling with Lufthansa, you can be sure to arrive at your destination reliably and fully relaxed. The Lufthansa First Class convinces with space, quality, style, comfort and a lot more. Skytrax has recently awarded a 5-Star ranking for Lufthansa s First Class product and service package on board and on the ground. Lufthansa fares are combinable with Austrian Airlines and SWISS fares on a half return basis. A , B , B , A , A , A Average age: 11.2 years 8 forward facing seats depending on aircraft 1-1 configuration Private bed Recline into a fully flat bed Bed length: 207cm (81") First Class Seat Configuration (A380) Priority baggage service for First Class passengers 3 pieces of checked luggage - max 32kg per piece 2 pieces of carry-on luggage - max weight 8kg per piece Menus created in cooperation with some of the world s finest chefs Choice of different meal options, refreshments and flexibility to dine Fine selection of champagne, wines, spirits and non alcoholic drinks Pre-flight dining in exclusive lounges available at selected airports 17" monitor (16:9), individually adjustable high definition screen with noise-cancelling headphones Audio/video on demand in eight languages with a selection of more than 50 films, 110 TV programs 30 Lufthansa radio channels, 200 CDs and games as well as service information about Lufthansa and a Moving Map (with 3D function) Exclusive First Class Terminal in Frankfurt Lounges accessible with First Class ticket or with Miles & More Frequent Traveller Status or as a companion of a Frequent Traveller Access to more than 70 Lounges Worldwide from LH and more than 900 partner and contract lounges Elegant bathrooms (Frankfurt and Munich even with a Spa) Welcome Lounge at Arrivals B at Frankfurt Airport TV, newspapers & magazines, free WLAN, working-areas with PCs featuring internet access Loyalty Programs Miles & More Free membership Points accrual and redemption across the Star Alliance network as well as through other non-airline partners Local redemption possibility for AU customers at therewardslounge. com.au PartnerPlusBenefit: Corporate bonus program Automatic air humidification Power outlets and USB ports SkyPhone - telephone on board Internet connectivity FlyNet on selected flights Amenity kit in the Porsche Design from the Roadster series Male/female pajama from van Laack Unique air-cushion system ensures greatest comfort Big and comfortable bathrooms Heat-regulating blanket and optimized pillow Limousine service Alliances Star Alliance Munich (MUC) Milan (MXP) London (LHR) Frankfurt (FRA) Warsaw (WAW) Manchester (MAN) Prague (PRG) Barcelona (BCN) Australia - Europe return from $14,135 nett* *excluding taxes and surcharges lufthansaexperts.com Lufthansa - LH Page 5

6 After over 90 years of flying, Qantas has learned the meaning of unsurpassed luxury and service. Whether it s the luxurious suite designed by Marc Newson, the Rockpool designed menu or advanced entertainment system, the Qantas A380 delivers everything you would expect from a true first-class experience. Passengers are welcome to relax in their own private world in one of only 14 First suites on the Qantas A380. At the touch of a button their private dining suite for two becomes a fully flat, extra wide bed. Travellers can dine a la carte or, if they prefer, enjoy a seven course tasting menu with a friend (all lunch and dinner services). Long-Haul A380 Fleet 12 aircraft as at February 2013 A380 fleet will grow to 20 aircraft A380 First Class Seat Configuration A luxurious private suites, featuring spacious and comfortable swivel armchairs with leather armrests and 5 zone massage system A380 Fully flat extra wide and extra long bed that extends up to 212cm (83.5") An ottoman to host a companion in-flight A large dining table for two to dine restaurant style A convenient fold out cocktail table An extra large privacy partition along with electronic dividers ensuring complete privacy A unique drawer unit for convenient storage of personal items Storage solutions for cabin luggage, water bottle, eye glasses, headset and reading material 3 pieces of checked baggage up to 32kg each (The Americas) 50kg, no restriction on the number of pieces (all other International routes)^. Premium Frequent Flyers can enjoy allowances up to 70kg *Restrictions may apply, visit qantas.com/ baggage for further details ^Tickets issued on or after 26 February 2013 for travel on or after 31 March 2013 Transfers/Chauffeur Chauffeur Drive - a complimentary service offered to customers in First on selected international Qantas marketed and operated flights from 31 March 2013 Rockpool-designed a la carte dining with signature dishes or a seven course tasting menu on all lunch and dinner services All meals are prepared on board and made to order Snacks or light meals available at any time including espresso coffee Onboard sommeliers to provide recommendations from Qantas award-winning wine list of Champagnes and Australian wines (selected flights) 17" LCD Panasonic entertainment touch-screen State-of-the-art seat and suite controller which operates seat, massage system, window shades, privacy dividers, reading lights and entertainment system Hundreds of on-demand entertainment options SMS, phone, PC power & USB ports Noise-cancelling headsets Award winning Marc Newson designed flagship lounges in Sydney and Melbourne A Concierge and First Host ready to assist you with your travel needs Luxurious Payot Day Spa Private business suites Alliances oneworld (A380) London (LHR) Dubai^ (DXB) Los Angeles (LAX) Hong Kong (HKG) Range of competitive fare options available to agents and these can be found at qantas.com/agents * All flights may be subject to schedule changes ^ Flights to Dubai are from 31 March 2013 and remain subject to regulatory approvals Qantas Airways - QF Page 6

7 THAI flies Smooth as silk 40 times a week from Australia to Bangkok, with connections to over 70 destinations worldwide across 5 continents. THAI s network stretches from the heart of Asia across the globe to include 13 major European cities, over 40 destinations throughout Asia and the Middle East, five in Australia/New Zealand, LA in the USA and Johannesburg in South Africa. Throughout a dynamic period of growth, THAI has maintained its commitment to excellence in customer service as a full service carrier with an exceptional crew to passenger ratio of 1:6. THAI has received many awards from both customers and the travel industry. First Class Seat Configuration (B ) 90 aircraft (B777s, B , A , A , A ) More than 30 aircraft on order (A s, B ER, A350, B787, A320 & A s) 12 lie-flat suites on A (FRA, CDG, HKG, NRT) 9 lie-flat suites on newly refurbished B s 10 lie-flat shell seats on remaining s (SYD Flights) 8 flat beds on A (MXP, FRA, ZRH) Luxurious shell seats convert to flat beds with ottoman on B747 s/ A s Private suites on A380, refurbished 747 s and ER s 40kg checked luggage Royal Orchid Plus members - additional 10kg (silver) or 20kg (gold) of luggage Star Alliance gold members - additional 20kg of luggage A la carte dining with four gourmet-style meals Dom Perignon, French wines, Cognac and Caviar Flexible meal timings Choice of 22 special meals and pre-order meal service Personal touch-control screen with audio/video on demand Wide range of entertainment, music and information channels Access to the Air New Zealand Lounge or Qantas Lounge (PER) Access to the award winning Royal First and Royal Spa Lounge for full spa treatment or traditional Thai massages, serving herbal drinks and healthy snacks Loyalty Programs Royal Orchid Plus Free membership VIP butler assistance on arrival to check-in for flights departing Bangkok Fast track immigration and assistance to the lounge Guests transferred to departure gate for last-minute boarding Special turn down service onboard with duvet and plush pillows Exclusive amenity kits Cotton sleepwear Alliances Star Alliance Accolades Best First Class Lounge at Bangkok Suvarnabhumi Airport 2007, 2009 and 2010 Skytrax Best South East Asian Airline 2010, 2011 Global Traveller Best South East Asian Airline 2010, 2011, 2012 TTG Asia Pictured right: is the s First Class product ex Sydney; the A380 lie flat Suites; and the First Class cuisine Bangkok (BKK) Hong Kong (HKG) London (LHR) Frankfurt (FRA) Paris (CDG) First Class: ex SYD Bangkok - $5,339* Hong Kong - $5,680* London - $11,200* Frankfurt - $10,950* Paris - $10,961* * Fares include all Government surcharges and departure taxes * Fares subject to change Thai Airways International - TG Page 7

8 United has the world s most comprehensive global route network, with an average 5,472 flights a day to 381 airports across six continents. United operates daily nonstop services from Sydney and Melbourne (via Sydney) to Los Angeles and San Francisco, with connections to over 300 destinations across the Americas. On board the aircraft, Global First customers enjoy the highest level of privacy and comfort, with extensive on-demand entertainment, six-course gourmet dining selections crafted by United s Congress of Chefs and fine wines hand-selected by Master Sommelier Doug Frost. Customers traveling in Global First will experience improvements including better pillows, sleeping cushion with turndown service and new amenity kits featuring skin care products by philosophy. First Class Seat Configuration (B ) 156 aircraft (B747, B767, B777) B United Global First Suites B747 79cm (31") seat width 198cm (6 6") bed length 4-way lumbar support, 6-way adjustable headrest Ample storage space 3 pieces of checked luggage - 32kg per piece One carry-on bag (dimensions 23 x 35 x 56 cm) plus a laptop bag or handbag Six-course gourmet dining selections featuring appetizer, salad and choice of entrée Dessert selections including signature ice cream sundaes, fresh fruit and cheeses, port and afterdinner liqueurs Mid-flight snack service Light meal served prior to arrival with choice of two entrées A variety of cocktails, beer, international wines and freshly brewed coffee 39cm (15.4") personal video screen with more than 150 hours of programming of movies, TV programs, radio channels, music and games Power outlets Noise-cancelling headsets USB port ipod connectivity Access to more than 50 United Clubs in 39 airports worldwide (including one in Melbourne) Access to the Air New Zealand lounge in Sydney Access to United Arrivals Lounge in select locations, offering showers, breakfast and business services Access to United International First Lounge with complimentary liquor, hors d oeuvres and breakfast offered at select locations Access to Star Alliance member lounges Loyalty Programs Mileage Plus frequent flyer program Free membership Mileage Plus accrual on United, Star Alliance partner airlines, hotel stays and more Redemption including flights and upgrades Premier Access check-in, baggage handling, boarding, deplaning and security lanes Duvet-style blanket New amenity kits featuring skin care products by philosophy Alliances Star Alliance Los Angeles (LAX) San Francisco (SFO) New York (EWR) Washington (IAD) Chicago (ORD) Denver (DEN) Houston (IAH) No advance purchase: SYD/MEL - LAX: 19,901* SYD/MEL - SFO: $19,975* SYD/MEL - NYC: $22,088* * All prices are starting from the above price. Inclusive of taxes. Conditions apply. Prices correct at time of printing, however subject to change without notice united.com United - UA Page 8

9 Etihad Airways Diamond First Class has been voted the World s Best First Class at the 2010, 2011 and 2012 Skytrax Awards. And it s not hard to see why. Etihad s Diamond First Class suites bring new levels of service, comfort and hospitality to the First Class cabin. Award winning seats that turn into 6 8" flat beds; over 600 hours of on-demand entertainment; dining anytime with tailor-made menus and personal guidance on meal choice by classically-trained onboard Chefs - isn t it time to change to the best? Over 30 aircraft (A , A , A , A , B ER) Average age: 4 years 12 suites over 1 cabin (A345/6) 8 suites over one cabin (B777) 207cm (6 8") flat bed Private suite with direct aisle access, personal mini-bar and wardrobe 50kg checked luggage 2 pieces of carry-on luggage - max 12kg in total Transfers/Chauffeur Complimentary Etihad chauffeur transfer to and from the airport Modern cuisine menus prepared by onboard chef Fine wine and a wide range of beverages Dine how you like, when you like 58cm (23") personal TV screen Audio/video on demand 650 hours of world-class entertainment Etihad Diamond First Class Lounges in Abu Dhabi, London, Frankfurt, Manchester, Dublin and Paris Library, 24-hour gourmet banquet dining, wifi, five-star Six Senses Spa Power outlets, phone & USB ports Mood lighting system Stylish Swarovski designed amenity kits featuring luxurious La Prairie treats London (LHR) Paris (CDG) Frankfurt (FRA) SYD-LHR $9,953 MEL-CDG $9,717 SYD-FRA $9,706 Prices are indicative of tactical fares as of 08 March 13 Ph: W: etihad.com/au Etihad Airways - EY China s national flag carrier, Air China is a member of Star Alliance and offers First Class on a number of its aircraft. It s newly upgraded First Class product offers greater comfort, spacious seats and a new interactive entertainment system offering hundreds of movie and music selections. La Premiere is Air France s First Class product. It showcases personalised service, attention to passengers comfort and serenity and a unique culinary experience. The La Premiere Lounge at Paris - Charles de Gaulle Airport offers a dedicated meeting space privileged welcome and services and worry free boarding. B , B , B , B , A , B (B ) 10 seats 203cm (80") seat pitch; 53cm (21") wide; 180 recline Three seating positions - standard, executive and rest 2 pieces of checked luggage up to 32kgs each 2 pieces of carry-on luggage up to 8kg each AVOD inflight entertainment guide with Chinese and World movies, audio and games 110V AC power outlet Air China - CA B , B , A380, Direct aisle access from all seats 200cm long seat that turns into a bed A draw located in the front of the seat for storage 3 pieces of checked luggage up to 32kgs each 2 pieces of carry-on luggage up to a total weight of 18kg Flying Blue Silver, Gold, Platinum or SkyTeam Elite/Elite Plus members can have one additional bag up to 32kgs 10.4" interactive video screen On demand videos PC power outlet Air France - AF Page 9

10 American Airlines Flagship experience is for First Class passengers travelling to Europe, Asia and Latin America from the carriers hub. The Flagship Suite offers swivel seats to make face to face meetings possible between passengers. To relax the large video screen has 10 channel programming and 20 movies. Asiana operates to 23 countries in 68 cities across 90 routes. The carrier offers the First Suite Class on a number of its B777 aircraft featuring the nation s first two door seats as well as side seats for your companion to enjoy meals times. Asiana is a member of Star Alliance. B seats in the first four rows of the plane Fully flat 6'6" bed Electronic recline, electronic adjustable lumbar and winged-adjustable headrests 3 pieces of checked luggage up to 32kgs each 1 piece of carry-on baggage plus a personal item In seat personal video system Individual laptop power ports Noise cancelling headphones American Airlines - AA B747, B777, A (B ER) 8 seats in a configuration Suite style (sliding doors) Reclines to a fully flat bed; 210cm (82.6") long Two door seats for maximum privacy 40kg of checked luggage Carry-on luggage up to 10kg Audio video on demand system 32" screen on B747 and the latest B777 aricraft Some B777 and A330 aircraft have inflight entertainment on a 2.5 hour loop (02) Sydney or au.flyasiana.com Asiana Airlines - OZ Cathay Pacific s First Class cabin has its own personal entrance to lead you into a space that will offer passengers just the right amount of personal attention, interaction and privacy. An array of Asian and International cuisine can be chosen from the menu and will be freshly prepared for you. B ER, B seats (B s) 6 seats (B ERs) 1-1 configuration (B747) configuration (B777) 180 recline into a full length, fully flat bed Privacy screens on the aisle side and between the centre seats 3 pieces of checked luggage up to 32kgs each 1 piece of carry-on baggage plus a personal item 17" personal television plus audio and video on demand Noise cancelling headset Cathay Pacific - CX China Airlines operates the aircraft featuring fully flat beds in First Class between Taipei and Los Angeles/ San Francisco. The new refurbished planes have new seats, ceiling panels and stowage bins, carpeting and artwork. The infinite-position seat controls for seat recline and legrest, allow First Class guests to find the perfect position in their private comfortable seat seats Most seats are singles along windows 180 fully flat bed 40kg of checked luggage 2 pieces of carry-on luggage up to 7kg each 38cm (15") personal TV screen with AVOD 110V outlet and USB port for charging electronic devices China Airlines - CI Page 10

11 China Southern is a member of SkyTeam alliance, and is one of the three Chinese state-owned aviation groups, listed on the China, Hong Kong and US stock markets. CZ has routes to 916 cities in 169 countries. China Southern is the largest carrier between Australia and Mainland China. B777, B747, B757, B737, A , A , A320, A321 B787 & A380 on order (A340) 4 First Suites (A ) 213cm (84") seat pitch; 70cm (27") seat width Recline 180 into fully-flat bed 40kg of checked luggage 2 pieces of carry-on luggage max weight 14kg Mileage Plus members - additional 10kg (Silver) and 15kg (Gold) of checked luggage 38cm (15") personal TV screen Noise reduction headphones China Southern - CZ Malaysia Airlines has an extensive worldwide network offering flights from five Australian ports connecting to over 60 destinations via Kuala Lumpur. Travellers can now experience First Class on the innovative A double daily services between Kuala Lumpur and London as well as daily services from 1 March between Kuala Lumpur and Paris. A Average age: 3-7 months 8 seats with a configuration - main deck 226cm (89") seat pitch 102cm (40") seat width 40kg of checked luggage 2 x 7kg of hand luggage Individual 23" IFE screen, shell mounted video screen with movies, TV shows, music, sports channels and news Malaysia Airlines - MH First Class passengers onboard Singapore Airlines can enjoy the lavishly designed cabin, gourmet food in your seat and the largest bed in the sky. A complimentary turn down service is offered as well as quality skincare products, a sleeper suit and bedroom slippers designed by Givenchy. Swiss s First Class product is described as being like having your own jet with fine food and drinks and a service that leaves nothing to be desired. The service has been constantly upgraded since March 2011 with a greater range of gourmet cuisine and a la carte meals on overnight flights as well as new comfort items such as toiletries and pajamas. B ER and refitted B aircraft (A340) 8 seats (A ) Seat pitch 152cm (60") B Seat pitch 162cm (64") B Fully flat bed 40kgs of checked luggage 2 x 7kg of hand luggage A personal 23" LCD screen with 1280 x 768 pixels Surround sound and the latest noise-cancelling headphone technology Singapore Airlines - SQ A , A340 (A340) 8 First Class airchairs (A ) 211cm (83") seat spacing, 56cm (22") seat width 203 (80") bed length 3 pieces of checked luggage with a total weight of 96kgs 2 x 8kg of hand luggage Audio video on demand system with 23" screens onboard A aircraft and 10.4" screens on A340 planes Swiss - LX Page 11