Star Alliance Product & Services

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1 Star Alliance Product & Services Star Alliance at a glance

2 Star Alliance offers a wide range of products in these categories 1 Airports 2 Loyalty 3 Fares and Ticketing 4 Corporate

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4 Star Alliance Product & Services 1 Airports

5 1 Airports 1 Star Alliance Connection Centres (SCC) ensure timely and smooth transfers of bags and passengers when connections are tight, this decreases the distress to customers of missing their connection themselves or arriving at their destination without their bags. 2 Star Alliance Gold Track allows Gold Status holders to proceed more smoothly through security, bypassing the usual queues. It is currently available in more than 140 locations globally and is being rolled out airport by airport across our network. Gold Status holders (including those travelling in Economy Class) or customers flying with a member airline in First Class or Business Class are all eligible for Star Alliance Gold Track access. Newest product: Gold Track Immigration 11 locations globally

6 1 Airports 3 The lounge experience is key to ensuring that customers are completely relaxed before and during their flights. Today, there are over 1,000 Star Alliance member carrier lounges worldwide as well as six branded Star Alliance lounges in Buenos Aires (EZE), Los Angeles (LAX), Nagoya (NGO), Paris (CGD), Rio de Janeiro (GIG) and Sao Paulo (GRU). 4 It is of prime importance at Star Alliance to offer Easy Connections to its customers so that they can transfer quickly and easily from one carrier to another. Star Alliance and its member carriers are constantly innovating to better meet the needs of customers as they connect across the network. -> Move under one roof

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8 Star Alliance Product & Services 2 Loyalty

9 2 Loyalty 1 Star Alliance Gold -Airport Lounge Access -Priority Boarding -Extra Baggage Allowance -Priority Baggage Handling -Priority Waitlisting -Priority check-in at counters displaying the Star Alliance Gold symbol -Access to Gold Track 2 Star Alliance Silver -Priority Reservations Waitlisting -Priority Airport Standby 3 Earning, redeeming and upgrading your miles/points on all 21 FFP

10 Star Alliance Product & Services 3 Fares and Ticketing

11 Star Alliance Product & Services Star Alliance RTW Fare - Overview

12 Star Alliance RTW Fare / Flight - Applicability - Star Alliance Round the World fare applies for Round the World travel from and to countries which are served by the 28 Star Alliance member carriers - In general, Round the World fares are offered on all Star Alliance operating and codeshared flight numbers including flights operated by regional partner airlines. Our member airlines do however have the right to exclude single flights from the Round the World fare. - As Star Alliance members, carriers can limit the number of passengers carried on any given flight traveling on a Round the World fare - Certain restrictions for Cuba, Ghana, Nigeria & Venezuela in place

13 Star Alliance RTW Fare / Fare Calculation & Booking Classes -RWSPCL RWSTAR1 -RWSPCL RWSTAR2 -RWSPCL RWSTAR3 -RWSPCL YRWSCPL (max 5 stops) CHF CRWSCPL (max 15 stops) CHF YRWSPCL1 (max 7 stops) CHF YRWSTAR1 (max 15 stops) CHF ERWSTAR1 (max 15 stops) CHF CRWSTAR1 (max 15 stops) CHF8 996 FRWSTAR1 (max 15 stops) CHF YRWSPCL2 (max 10 stops) CHF YRWSTAR2 (max 15 stops) CHF ERWSTAR2 (max 15 stops) CHF CRWSTAR2 (max 15 stops) CHF FRWSTAR2 (max 15 stops) CHF YRWSPCL3 (max 12 stops) CHF YRWSTAR3 (max 15 stops) CHF ERWSTAR3 (max 15 stops) CHF CRWSTAR3 (max 15 stops) CHF FRWSTAR3 (max 15 stops) CHF Fares as of subject to change

14 Star Alliance RTW Fare / Other Terms & Conditions Baggage Allowance -For economy class you may allow for one (1) piece of baggage at the weight of 20kg, business class travel allows for two (2) pieces at a combined weight of 30kg and for first class, two (2) pieces at a combined weight of 40kg may be checked free of charge for the whole itinerary/journey. - In some instances individual carriers may apply a higher free baggage allowance. Please refer to individual carriers for potential baggage charges and more information should you require additional allowance.

15 Star Alliance Product & Services 4 Corporate

16 Star Alliance Product & Services Future developements

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