A~ ED Clementson. Daw..lf--J~-.:::-p;L_- Prepare~ by: Department of Law. NOTICE OF RECONSIDERATION For readmg: APRIL 1:6" 2002

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1 CI.RK' OFl'(; Submitted by: Assembly Member A ED Clementson Daw..lfJ.:::p;L_ Prepare by: Department of Law NOTICE OF RECONSIDERATION For readmg: APRIL :" 00., 0 t lc L. 0. " 0 0 A RESOLUTION OF THE MUNICIPALITY OF ANCHORAGE REQUESTING THE U. S. DEPARTMENT OF TRANSPORTAnON TO REQUIRE COMMERCIAL AIRLINES TO PUBLISH BEREAVEMENT POLICIES, AND TO IMPLEMENT PROCEDURES AND DESIGNATE AN AGENCY ;.' TO INVES;IQATE, MEDIATE, AND RESOLVE CONSUMER COMPLAINTS INVOLVING COMMERCIAL AmtINES, INCLUDING APPliCA non OF BEREAVEMENT POliCIES. WHEREAS, travel by commercial airlines in the United States has become an essential part of everyday life for most Americans, particularly Alaskans, who rely on air travel to remain connected to the remaining states; WHEREAS, the Department of Transportation has a division designated to take consumer complaints, the Aviation Consumer Protection Division; and WHEREAS, the function of the Aviation Consumer Protection Division (ACPD) of the U. S. Department of Transportation is to enter and compile complaints against various commercial airlines in a computerized aviation industry monitoring system, and publish the complaint statistics in the monthly Air Travel Consumer Report, but the ACPD does not take any action to investigate, mediate, or resolve consumer complaints against commercial airlines; and WHEREAS, a commercial airline bereavement policy is not considered a fare, required by the U. S. Department of Transportation to be published for the benefit of the public, and there is no federal agency or federal procedure for oversight regarding a commercial airline's application of bereavement policies; and WHEREAS, to qualify under a commercial airline bereavement policy, a consumer must have lost a family member or have a medical family emergency where travel is a necessity; and WHEREAS, the American commercial airline travel consumer has little recourse against a commercial airline regarding application of bereavement policies, particularly occurring during a consumer's bereavement situation, NOW THEREFORE, THE ANCHORAGE ASSEMBLY RESOL YES: Section. The Municipality of Anchorage respectfully requests the U. S. Department of Transportation to require commercial airlines to publish their bereavement policies. Section. The Municipality of Anchorage respectfully requests the U. S. Department of Transportation to implement procedures and designate a federal agency to investigate, mediate, and resolve consumer service complaints against commercial airlines, including issues regarding a commercial airline's application of bereavement policies. Section. This resolution is effective immediately upon its passage and approval

2 AR No. 00.llQ. Page of. 0 PASSED AND APPROVED by the Anchorage Assembly this day of i',. 00. ATTEST: Municipal Clerk G:\MA\OPEN MATTERS\ BereavementAR\FAA amended AR.DOC " ;,. ChaIr of the Assembly:

3 0.. ;; Ir;I Submitted by: Assembly Member Clementson Prepared by: For reading: APRIL :" 00 :::: :: APR 00 ANCHORAGE, ALASKA ::. $ AR NO tf.r.;::",,.".. ""'.) "", A RESOLunON OF THE MUNICIPALffY OF ANCHORAGE REQUESTING mw"'rj. S. DEPARTMENT OF TRANSPORTAllON TO REQUIRE COMMERCIAL AIRLINES TO PUBLISH BEREAVEMENT POliCIES, AND TO ll\tfplement PROCEDURES AND DFBIGNATE AN AGENCY TO INVESTIGATE, MEDIATE, AND RESOLVE CONSUMER COMPLAINTS INVOLVING COMMERCIAL AJRLINES, INCLUDING APPliCAllON OF BEREAVEMENT POliCIES. WHEREAS, travel by commercial airlines in the United States has become an essential part of everyday life for most Americans, particularly Alaskans, who rely on air travel to remain connected to the remaining states; WHEREAS, the Department of Transportation has a division designated to take consumer complaints, the Aviation Consumer Protection Division; and WHEREAS, the function of the Aviation Consumer Protection Division (ACPD) of the U. S. Department of Transportation is to enter and compile complaints against various commercial airlines in a computerized aviation industry monitoring system, and publish the complaint statistics in the monthly Air Travel Consumer Report, but the ACPD does not take any action to investigate, mediate, or resolve consumer complaints against commercial airlines; and WHEREAS, a commercial airline bereavement policy is not considered a fare, required by the U. S. Department of Transportation to be published for the benefit of the public, and there is no federal agency or federal procedure for oversight regarding a commercial airline's application of bereavement policies; and WHEREAS, to qualify tmder a commercial airline bereavement policy, a consumer must have lost a family member or have a medical family emergency where travel is a necessity; and WHEREAS, the American commercial airline travel consumer has little recourse against a commercial airline regarding application of bereavement policies, particularly occurring during a consumer's bereavement situation, NOW THEREFORE, THE ANCHORAGE ASSEMBLY RESOLVES: ection. The Municipality of Anchorage respectfully requests the U. S. Department of Transportation to require commercial airlines to publish their bereavement policies. Section. The Municipality of Anchorage respectfully requests the U. S. Department of Transportation to implement procedures and designate a federal agency to investigate, mediate, and resolve consumer service complaints against commercial airlines, including issues regarding a commercial airline's application of bereavement policies. Section. This resolution is effective immediately upon its passage and approval. \

4 (SEE REVERSE SIDE FOR FURTHER INFOAMA TK>N) SUBJECT OF AGENDA DOCUMENT i Resolution requesting Department of Transportation Ito reauire commercial airlines to publish bereavement I policies! DEPARTMENT NAME Department of Law ITHE PERSON THE,;I Municipality of Anchorage MUNICIPAL CLERK'S OFFICE Agenda Document Control Sheet WAS ACTUALlY PREPARED BY,, IDATE PREPARED / 0/0 Shelley Ebenal, Assistant Municipal Attorney COORDINATED WITH AND REVIEWED BY INITIALS DATE ' k Ma r. Herlta e Land Bank Merrill Field Airport Municipal Light & Power Port of AnchoraQ Solid Waste Services Water & Wastewater Utility Munlcl er Cultura ecreational Services EmDlovee Relations Finance. Chief Fiscal Officer Fire Health & Human Services Offk:e of Mana ement and Bu t Mangement Information Services Police 'PiSnning, Developrnen.& Public Works Development Services Facility ManaQement I DIRECTOR'S );t;). I/O Indicate Documents Attached DAD [ij AR DAM DAIM NAME William A. Greene, Munk:ipal Attorney HIS/HER PHONE NUMBER Street Maintenance Traffic Publ TransDOrtation Deoartment. er i Special Instructions/Comments, :; 'l,'. :..;;i.. r,,.., n > :x " ))I.

5 F J:.c c.t;>..) j/?"" 'fa ' ",; I 'P./ V"'" " '" I ;e I' /f t/'cfi"i co trd.t='dic.:;j.ij P '...""'", j,. f"" <J ANCHORAGE, ALASKA ARNO.00 0 Submitted by: Assembly Member Clementson Prepared by: Department of For reading: APRIL... 00,f,.. APR! lj}oo.. ttr: A RESOLUTION OF THE MUNICIPALITY OF ANCHORAGE REQUESTING. I". S. DEPARTMENT OF TRANSPORTATION TO REQUIRE COMMERCIAL AIRLINES TO PUBUSH BEREAVEMENT POUCIES, AND TO IMPLEMENT PROCEDURES AND DESIGNATE AN AGENCY TO INVESllGATE, MEDIATE, AND RESOLVE CONSUMER COMPLAINTS INVOLVING COMMERCIAL AIRLINES, INCLUDING APPUCA non OF BEREAVEMENT POucms. WHEREAS, travel by commercial airlines in the United States has become an essential part of everyday life for most Americans, particularly Ala.kans, who rely on air travel to remain connected to the remaining states; WHEREAS, the Department of Transportation has a division designated to take consumer complaints, the Aviation Consumer Protection Division; and WHEREAS, the function of the Aviation Consumer Protection Division (ACPD) of the U. S. Department of Transportation is to enter and compile complaints against various commercial airlines in a computerized aviation industry monitoring system, and publish the complaint statistics in the monthly Air Travel Consumer Report, but the ACPD does not take any action to investigate, mediate, or resolve consumer complaints against commercial airlines; and WHEREAS, a commercial airline bereavement policy is not considered a fare, required by the U. S. Department of Transportation to be published for the benefit of the public, and there is no federal agency or federal procedure for oversight regarding a commercial airline's application of bereavement policies; and WHEREAS, to qualify under a commercial airline bereavement policy, a consumer must have lost a family member or have a medical family emergency where travel is a necessity; and WHEREAS, the American commercial airline travel consumer has little recourse against a commercial airline regarding application of bereavement policies, particularly occurring during a consumer's bereavement situation, NOW THEREFORE, THE ANCHORAGE ASSEMBLY RESOLVES Section. The Municipality of Anchorage respectfully requests the U. S. Department of Transportation to require commercial airlines to publish their bereavement policies. Section. The Municipality of Anchorage respectfully requests the U. S. Department of Transportation to implement procedures and designate a federal agency to investigate, mediate, and resolve consumer service complaints against connnercial airlines. including issues regarding a connnercial airline's application of bereavement policies. Section. This resolution is effective immediately upon its passage and approval

6 Municipality of Anchorage MUNICIPAL CLERK'S OFFICE Agenda Document Control Sheet l (SEEREVE FURTHER INFORMATION) OF AGENDA DOCUMENT sobject S!QE.FOR DATEPREPARED olution rquestinqdepartmebl.ftransportation to require commercial a!r!!!'.esto publish bereavet. /0/0 DAO Depa_ Law Ebenal, DAM DAIM IWiliiam A. Greene, Municip ttomey TH"EPERSON THE DOCUMENT WAS AcfOill Shelley [XJ AR DIRECTOR'S NAME \ DEPARTMENT NAME Attached Indicate Documents Doliciesl Assistant Y PREPARED BY Municipal I Hrs/tfER PHONE NUMBER Attorney DATE INITIALS COORDINATED WITH AND REVIEWED BY IMayor HeritaQ Land B MrJJJ! d Airport Municipal Light & Pow Port of Anchorage SolidWaste Seryj ater & Wastewater Utility IMunicipal Manager Cultural & Recreational Services EmolQveeRelations Finance, Chief F Officer Fire Health & Human Services Offic Management andbudg Mana.Qement Inform Services Police Planning.Devpment& Public Work <?pment Services Facility ManaQement Planning!Qit Manaoement& Eng)ring Street Maintenance Traffic PublicTranspo_ Department PchasinQ :Q IOther 'J r I Specllnstructions/Commen! /f. > ::It r r'f: CD ASSEt..lY HEARINGDATEREQUEST /t?i/.i; /' PUBLING DATEREQUESTED : :t>