Altéa Reservation Desktop Handbook

Transcription

1 Altéa Reservation Desktop Handbook

2 Main view... 1 Tools... 2 Flight Information... 2 Passanger List... 3 Receive a booking... 4 Creating a booking... 5 Automatic booking setup... 5 Search a flight... 5 Adding passanger details... 7 Pricing of the booking... 8 Adding a service... 8 Service pricing... 9 Add payment information Issue the tickets Manual creation of a booking Search a flight Adding passenger details Pricing Price options Insert Ticketing time limit and save Ticketing Timelimit Save Issue tickets Form of Payment Issue Documents Rail & Fly Booking of railway tickets Structure of the booking Passanger Details Section Itinerary Details Special Service Requests (SSR) and Auxiliary Services (SCV) Remarks, Other Inforation (OSI), Special Kexwords (SK) Form of Payment E-Ticket and Electronic Miscellaneous Documents (EMD) Information Edit a booking Adding a service Altéa Reservation Desktop II

3 Pricing of services Issue of service documents (EMD) Book a seat Pricing of seats Issuance of servicedocuments (EMD) Splitting of a booking Exchange of a booking Add new flights Price new itinerary Manage the payment Issue of documents Cancellation of booking Void Stornierung nach Tarifregeln Contacts Altéa Reservation Desktop II

4 Main view Each time you start the system, you will see the view shown above. All actions are started from here. In the following, you will learn the functions of the system step by step. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 1

5 Tools Flight Information You receive flight-related information Obligatory data Flightnumber Date of flight Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 2

6 Passanger List Using the Passenger List, you can see, for a flight, which passengers you have booked on this machine. The output list includes: Name oft he passenger Bookingnumber and -class Date of booking Office-ID Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 3

7 Receive a booking Bookings can be received by the following options: Booking number E-Ticket number EMD number (for paid services) Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 4

8 Creating a booking Automatic booking setup This process guides you, step by step, until the ticket is issued. The button starts the flow. Search a flight The flight search will be opened. Here you can search for available and bookable flights. The following information is mandatory: From Here you specify the departure airport. You can enter both the city name and/or the 3-letter code. To Here you enter the destination. Date Here you enter the flight date. Seats Number of seats you want to book. An infant under 2 years does not need a seat. Please note that you must enter the data for both flights. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 5

9 With a click on the button you will start the search process. You will receive a list of possible flights and bookable fare classes, both for outbound and inbound flight. Tariffstructure Y Until 2 hours before scheduled departure exchange free of charge. After departure not exchangeable. Until 2 hours before the flight refundable against a 25 penalty. After departure non refundable. X, T, S, Q, M, L, K, H Until 2 hours before scheduled departure against a penalty of 30 per direction and, if available, tariff and tax difference. Not refundable U, B Not exchangeable Not refundable To book the flights, select the desired booking class and click the button. The flights now appear in the "Itinerary" section. This process must be carried out for both routes. Please note that the classes E, J, V, G, P and Z are not bookable, regardless of the displayed availability. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 6

10 Adding passanger details The passenger data will be inserted by clicking the link find it in the right half of the screen.. You will A new window will open in which you have to enter all passenger data. If an infant is present in the booking, please tick the box after the adult name. Please make sure that you enter a valid address, only then the booking confirmation can be sent. Furthermore, important information like flight disruptions will be send to the address provided. To confirm please click search.. You will be directed back to the flight After you have entered both the passenger and the flight details, please click on, you will find this button at the bottom right. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 7

11 Pricing of the booking You will now get an overview of the available prices according to the booking classes you have chosen. If you and your customers accept the price, click. Adding a service You now have the option of adding a paid service for your customers. If you do not want to book a service, click directly on. To book a service, select it on the left-hand side and then fill in all the yellow highlighted fields. Please confirm by clicking the button The booked service is now displayed in the lower half.. As soon as you have booked all desired services, confirm this with a click on. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 8

12 Service pricing On the now appearing mask you receive the prices for the services booked in the previous step. This happens after pressing the button. The prices for the services will now be displayed. To confirm this and proceed with the booking, click. Add payment information. On the next page please enter the desired payment method. You have the choice of American Express (Germany only), Mastercard, Visa and AirPlus. Under certain conditions, you can also issue on invoice. After you have entered the data, please confirm the data by clicking on. As a last step, you must authorize the payment. This is done by clicking the button. By clicking on you will be taken to the last step. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 9

13 Issue the tickets You have now reached the end of the booking flow. In the last step, you still have to issue the tickets. To do this, enter your name in the upper right corner and then press the button. If everything is done correctly, you will receive a confirmation message. You will automatically receive a booking confirmation to the provided address. By clicking on the button, which you will find the bottom right corner, you will be directed to the main view of the, now finished, booking. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 10

14 Manual creation of a booking There are two ways to start a manual booking process. Search a flight The flight search will be opened. Here you can search for available and bookable flights. The following information is mandatory: From Here you specify the departure airport. You can enter both the city name and/or the 3-letter code. To Here you enter the destination. Date Here you enter the flight date. Seats Number of seats you want to book. An infant under 2 years does not need a seat. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 11

15 With a click on the button you will start the search process. You will receive a list of possible flights and bookable fare classes, both for outbound and inbound flight. Tariffstructure Y Until 2 hours before scheduled departure exchange free of charge. After departure not exchangeable. Until 2 hours before the flight refundable against a 25 penalty. After departure non refundable. X, T, S, Q, M, L, K, H Until 2 hours before scheduled departure against a penalty of 30 per direction and, if available, tariff and tax difference. Not refundable U, B Not exchangeable Not refundable To book the flights, select the desired booking class and click the button. The flights now appear in the "Itinerary" section. This process must be carried out for both routes. Please note that the classes E, J, V, G, P and Z are not bookable, regardless of the displayed availability. The flights are displayed in the field "Itinerary" Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 12

16 Adding passenger details Click on the blue link "Add / Update" to enter the passenger data. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 13

17 The following input mask opens. Please note, all yellow fields are mandatory. Nameelement Select the type of passenger (ADT = Adult / CHD = child up to 12 years) Family name Given name, Titel and salutation (only for adults) MR MRS If an academic title is available, it will be entered before the salutation. If you want to add an infant to the booking, please tick the box after the adult. Please be advised that an infant, up to two years old, can only be assigned to one adult. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 14

18 Contact data It is advisable to enter the address of your agency here. This is the only way to ensure that important messages, such as time changes, are transmitted. You can add more addresses by clicking. Address details No mutated vowels, Ä ä, Ö ö, Ü ü, as well as special characters, also don t use ß". The English spelling must be used for the country. So that the system does not give an error message, please select the default. Your entries are accepted with a click on. Die gerade eingegebenen Passagierdaten sind nun unter Passangers zu sehen. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 15

19 Pricing The "Price" button will take you to the pricing options. Price options You confirm the diyplayed price by clicking directed to the main page of the booking.. You will then be Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 16

20 Insert Ticketing time limit and save Ticketing Timelimit To continue, please scroll down to the E-Ticket and Electronic Miscellaneous Document (EMD) section. Now click. A new window is opening. You don t have to change anything. Confirm the entry by clicking on. The now displayed table is closed by clicking on "OK". Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 17

21 Save You will now return to the main view of building. To save, please click, in the right, top, corner. A new window is opening. You have the following options: Save and redisplay PNR Save and close PNR Ignore and redisplay PNR Ignore and close PNR The highlighted, yellow, field is your digital signature. Dass das Speichern erfolgreich war, sehen Sie in der linken, oberen, Ecke. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 18

22 will change to PNR you then will find the PNR code.. Next to You have now completed the first steps successfully. The next chapter will guide you through all the steps required to issue the ticket, giving you 48 hours to complete the ticket. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 19

23 Issue tickets You will now be guided, step by step, to ticketing. If you have closed the booking, please retrieve it again. Form of Payment Depending on the agency profile, you can issue your bookings by credit card or by invoice. To enter the desired payment method, please scroll down in the booking until you reach the category. To open the payment window please click on. Again, the principle applies, all yellow fields are required fields. Please note, not all fields are displayed directly. You may need to use the scroll function. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 20

24 You confirm the form of payment by clicking on window will be opened. A new Here youhave to activate the button the form of payment a last time.. You herewith confirm Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 21

25 Issue Documents If you have successfully completed the previous steps, the system directs you directly to the issuance screen. Here you have to reenter your name. To issue the documents please click the button. If everything has been successfully issued, you will be returned directly to the main page of the booking. In the E-Ticket and Electronic Miscellaneous Document (EMD) Information section you can now see a confirmation message and the document numbers. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 22

26 Rail & Fly Germania Rail & Fly offers tickets in cooperation with Deutsche Bahn. The tickets are valid: to / from all German DB stations, Basel Bad Bf or Salzburg to / from a German airport, BSL or SZG only in connection with an international flight the day before the departure date in Germany and on the day of departure itself or on the day of arrival in Germany and the day after. The 3LC QYG stands for every Deutsche Bahn station. The abbreviation for the German course is 9B. No Rail & Fly tickets are possible: with tour operator bookings (customer turns to the tour operator) for UNMR services (Up to 11 years) Rail & Fly prices (including base fare): One-way adult 2nd class: 39 euros Round trip adults 2nd class: 78 Euro Children (under 12 years) 2nd class: reduction of 25% per child per way) Infants (under 2 years) 2nd class: free of charge There are no separate fares for Rail & Fly tickets. Prices for the tickets are always determined by the system as a through-rate. Only Rail & Fly tickets in 2nd class will be offered. The dates listed on the booking confirmation do not contain any information about the Rail connection on the day of travel. The timely arrival is the responsibility of the traveler. The journey to the airport must be made at least 2 hours before the scheduled departure, and at the latest 3 hours when traveling to Lebanon and Israel. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 23

27 Booking of railway tickets Rail & Fly is booked as a normal flight. The 3-letter code is QYG. Please enter this directly in the flight search as the start or destination. You will receive all available connections for the outward and return flight, regardless of the departure airport. Please note: Rail & Fly is only possible in the 2nd transport class. Please choose booking class Y for booking. If you choose class F, you will receive an error messege. If you have chosen the train connection, you will proceed with the booking as usual. If you want to book Rail & Fly retrospectively, please follow the steps of a rebooking. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 24

28 Structure of the booking The completed booking is divided into several categories. These are, from top to bottom: Passanger Details Section Here you will find all passenger-related information. Itinerary Details This section lists all transport-related information. Special Service Requests (SSR) and Auxiliary Services (SCV) If you have booked services, these are listed here. You can also add new services here. Remarks, Other Inforation (OSI), Special Kexwords (SK) Diesen Bereich können Sie für Buchungsvermerke benutzen, der Kunde bekommt diese nicht zu sehen. Form of Payment Here you will find all the payment information stored in the booking. For rebooking you can also add the new payment methods here. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 25

29 E-Ticket and Electronic Miscellaneous Documents (EMD) Information Here you will find the ticket numbers, with booked additional services the EMD numbers. Furthermore, you can resend the booking documents from here. In the case of booking or rebooking, you can also issue the new documents here if this is not done in an automated process. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 26

30 Edit a booking The following section covers changes to existing bookings. These changes can be changes or rebookings as well as cancellations. Adding a service For Special Service Requests (SSR) and Auxiliary Services (SCV) please click on the blue link. You can select the desired service in the now opened window The following options are available: Animals o Animals in Hold o Animals in Cabin Baggage o Excess Baggage Registration and payment only via the agency service of Germania o Sports equipment o Weapon Passenger Assistance o Unaccompanied minor o Wheelchair Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 27

31 To add a service, mark the respective category. In the right area now opens an input mask in which you must enter the yellow information. To confirm, press the button. The booked service appears in the lower half of the window. You can repeat this process until you have logged in all the services. Once you have booked all services, you will return by clicking the booking button.. It is recommended to save the booking at this point Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 28

32 Pricing of services In the Special Service Requests (SSR) and Auxiliary Services (SCV) section, click the link. A new window is opening. Here you just have to press the button. The price of the services is displayed in the lower area. To confirm the price, click on the button. Im Anschluss werden Sie wieder auf die Hauptansicht der Buchung geleitet. Issue of service documents (EMD) Please scroll down to the "FORM OF PAYMENT" section and click on the link. The system automatically detects which amounts are still open. Please fill out all, yellow deposited, required fields. Once you have entered all information, please confirm with. On the next page, just click the button. The system will automatically take you to the issuance screen. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 29

33 The system automatically detects which document has not yet been issued. You will recognize this by the entry "No" in the column "Ticketed / Issued". In order to issue the document, enter your name in the yellow box on the top right and then click. If everything has been issued correctly, you will be redirected to the main page of the booking. You will receive a confirmation message. You will now find the document number for the service in the E-Ticket and Electronic Miscellaneous Document (EMD) section under the EMD tab. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 30

34 Book a seat You can book seats for your customers on their own. In the Itinerary Details section, on the right side behind each flight segment, you will find the link, that takes you directly to the seating plan. If you just hover your mouse over the seat without clicking, you will get all relevant information about this seat. Um Sitzplätze zu buchen, Klicken Sie einfach auf die gewünschten Sitzplätze, diese werden dann Gelb markiert. To book seats, just click on the seats you want, they will be highlighted in yellow. To book the seat, click on the button. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 31

35 The seat now appears in the lower half of the screen. The system automatically builds the seating plan for the return flight, you can book the seat for the return flight directly. Pricing of seats In the Special Service Requests (SSR) and Auxiliary Services (SCV) section, click the link. A new window is opening. Here you just have to press the button The price of the services is displayed in the lower area. To confirm the price, click on the button. Afterwards you will be redirected to the main view of the booking. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 32

36 Issuance of servicedocuments (EMD) Please scroll down to the "FORM OF PAYMENT" section and click on the link. The system automatically detects which amounts are still open. Please fill out all, yellow deposited, required fields. Once you have entered all information, please confirm with. On the next page, just click the button. The system will automatically take you to the issuance screen. Das System erkennt automatisch, welches Dokument noch nicht ausgestellt wurde. Sie erkennen dies durch den Eintrag No in der Spalte Ticketed/Issued. Um das Dokument auszustellen tragen Sie in das gelbe Feld rechts oben Ihren Namen und klicken anschließend auf. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 33

37 If everything has been issued correctly, you will be redirected to the main page of the booking. You will receive a confirmation message. You will now find the document number for the service in the E-Ticket and Electronic Miscellaneous Document (EMD) section under the EMD tab. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 34

38 Splitting of a booking If you do not want to change all passengers from a booking, you must first transfer them to a separate booking. In the please click the link. A new window opens in which you select the passenger(s) to split from the booking. The previously selected passengers will be moved to a new booking. That this process was successful, you will notice that in the left, top, corner, will be displayed. To be able to work with the new, split, booking, please save it. turns to the six-digit booking code. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 35

39 Exchange of a booking Depending on the booking class, you can rebook the flights up to 2 hours before departure for a fee. For flights in the Y class, a free rebooking is possible up to 2 hours before the scheduled departure. Add new flights In the Itinerary Details section, click on the link to the existing booking. to add new flights You will now be directed to the flight search. Here, please enter both the route and the date of the new flight if you want to rebook both segments, both routes. Equal to a new booking, you will receive an overview of the available flights. Click once on the desired booking class so that it is highlighted in yellow and confirm with the button. Der Flug erscheint nun, neben den originalen Flügen, auf der rechten Seite. Now delete the no longer required flight via the link If you don t save, all changes are reversable. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 36

40 Price new itinerary To reprice the rebooking, please click on the button the right. on On the next page Just click on for repricing., you will be redirected to the page You can leave all the settings on this page as they are. The system calculates the rebooking fees by clicking the button. These fees consist of the tariff difference (ticket diff.), Tax differences (tax diff.) If available and the rebooking fee (penalty). The total amount is, per passenger, in the Total Add line. Collect reported. By clicking on, in the right, bottom, corner, you will be redirected to the payment information page. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 37

41 Manage the payment On the now open page, there are a few steps to follow. 1. Delete the old payment information 2. Select the original payment method 3. Enter the new payment information Accept the entry by clicking on the button. Confirm the entered information with the button. ATTENTION: You must enter the payment method twice. Once for the ticket difference and once for the rebooking fee. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 38

42 On the next page, select "First Issue" so that you can enter the payment information for the transfer fee. You must now enter the appropriate information and confirm with clicking on.. Please confirm these payment methods on the next page by The system now shows you an overview of the payment information entered and the respective amounts Click, you will be redirected to the Reissue page. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 39

43 Issue of documents Enter your name in the upper right corner. The documents that are newly issued will be displayed. Click the button exhibition process. to start the If everything is done correctly, you will receive a confirmation message in the E-Ticket and Electronic Miscellaneous Document (EMD) section. At Itinerary Details, you can now find both flights with Ticket Status Ticketed. You have now completed the exchange process. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 40

44 Cancellation of booking There are different ways to cancel a ticket. On the day of booking, until 11:59 pm, you have the option of voidening your ticket yourself. From the next day there is only the possibility to cancel the ticket according to tariff conditions. There is no 24 H rule. A free cancellation is a case-by-case examination and can be refused. Void On the day of booking you can cancel the booking for free. Please go to the E-Ticket and Electronic Miscellaneous Document (EMD) Information section and click on the blue ticket number. You are now in the e-ticket. Above, in the middle, you will find the blue link. You can also cancel services (EMD) on the day of booking in this way. Click on the tab EMDs As soon as you click on this link, a query window opens. Please confirm here with OK to execute the void. The Void was successful, you see in the ticket. The coupon status changes to VOIDED. IMPORTANT: Once the void has been performed, be sure to delete the flight segments and save the booking. Stornierung nach Tarifregeln Falls Ihr Kunde den gebuchten Flug stornieren möchte, können Sie dies selbstständig durchführen. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 41

45 The cancellation and reimbursement process is automated. In the E-Ticket and Electronic Miscellaneous Document (EMD) Information section, to the right of the ticket number, you will find the blue link In the window that opens, click on, in the right, bottom, corner. You will now be taken to the refund screen. The system has already calculated everything for you. You see the refund amount under Total Refund. To confirm the refund please click on. In the E-Ticket and Electronic Miscellaneous Document (EMD) Information section, you will see that a note REFUNDED has been entered. Finally, please delete the flight segments from the booking and save. Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 42

46 Contacts Altéa Reservation Desktop Germania Fluggesellschaft mbh Page 43