TABLE OF CONTENTS. Scheduling Limits 2. Air Transport Movements 3. Total Seats and Seats per Movement 4. Airline Analysis 5.

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1 HEATHROW WINTER 211/12 Start of Season Report KEY STATISTICS Air Transport Movements -.4% Total Seats -1.1% Seats per Air Transport Movement -.7% TABLE OF CONTENTS Page Scheduling Limits 2 Air Transport Movements 3 Total Seats and Seats per Movement 4 Airline Analysis 5 Route Analysis 6 Aircraft Type Analysis 7 Runway Movement Demand 8 Runway Movement Allocation 9 Terminal 1 Passengers Histograms 1-12 Terminal 3 Passengers Histograms 13 Terminal 4 Passengers Histograms 14 Terminal 5 Passengers Histograms Glossary of Terms 17 No warranty whether expressed or implied as to the completeness, accuracy, fitness for purpose, or satisfactory quality is given by ACL regarding the information in this report, which is provided by third parties. Accordingly, ACL excludes all liability with regard to such data. The contents of this report may not be reproduced without the prior written consent of ACL. Airport Coordination Ltd 1 October 211

2 HEATHROW WINTER 211/12 CAPACITIES RUNWAY SCHEDULING LIMITS Movements per Hour Arrivals Hour Winter 21/ Capacity change Winter 211/ Departures Hour Winter 21/ Capacity change Winter 211/ Change Ave Total Change Ave Total AIR TRANSPORT MOVEMENT CAP Weekly Planning Limit: 9,296 TERMINAL SCHEDULING LIMITS Passengers per Hour Terminal Terminal 1 Domestic CTA International Total Terminal 3 Terminal 4 Arrivals Departures Terminal 5 Domestic International Total STAND SCHEDULING LIMITS Stands available for scheduling purposes after deductions for outages and short term peaking Apron T1 T3 T1 + T3 T4 Cargo T4 + Cargo T5 Total Airport C1 C2 D1 D2 E1 E2 E3 F Total Airport Coordination Ltd 2 October 211

3 AIR TRANSPORT MOVEMENTS BY STAND SIZE 14, 12, HEATHROW 1, WINTER 21/11 8, 6, 4, 2, Medium Large Jumbo Jumbo Wide WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season Jumbo Stretch A38 WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Medium 114,711 19, ,742.9% 5.8% Large 18,185 17,918 15, % -13.6% Jumbo 25,742 23,854 23, % -.5% Jumbo Wide 15,81 15,75 16, % 5.9% Jumbo Stretch 1,298 11,143 11, % 7.4% A % 13.1% Total 186, ,53 185, % 3.2% AIR TRANSPORT MOVEMENTS BY TERMINAL 8, 7, 6, 5, 4, 3, 2, 1, Terminal 1 Terminal 3 Terminal 4 Terminal 5 Freight WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Terminal 1 48,876 46,992 48,897.% 4.1% Terminal 3 42,78 42, % -5.5% Terminal 4 24,79 23,29 25,41 4.% 8.7% Terminal 5 73,16 69,93 74, % 6.% Freight ,2 5.5% 2.8% Total 189, ,56 188, % 3.2% Airport Coordination Ltd 3 October 211

4 TOTAL SEATS (s) BY TERMINAL 18, 16, 14, 12, 1, 8, 6, 4, 2,, Terminal 1 Terminal 3 Terminal 4 Terminal 5 WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Terminal 1 7,636 7,36 7, % 7.1% Terminal 3 1,395 1,244 9, % -2.8% Terminal 4 5,175 4,955 5, % 12.6% Terminal 5 15,332 14,664 14, %.5% Total 38,537 37,169 38,13-1.1% 2.5% SEATS PER PASSENGER ATM BY TERMINAL Terminal 1 Terminal 3 Terminal 4 Terminal 5 Average WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Terminal % 3.% Terminal % 2.9% Terminal % 3.5% Terminal % -5.2% Average % -.6% Airport Coordination Ltd 4 October 211

5 AIR TRANSPORT MOVEMENTS BY OPERATOR ATMs per week - Typical week (pre cancellations) WINTER 21/11 % SHARE WINTER 211/12 % SHARE % CHANGE British Airways % %.% Bmi % % 3.9% Lufthansa % % -5.% Aer Lingus % % -3.8% Virgin Atlantic % %.% SAS % % -4.9% American Airlines % % -6.6% KLM % %.% Swiss % %.% Air France % %.% Iberia % %.% Alitalia % %.% Air Canada % %.% United Airlines % %.% Continental % %.% TAP Portugal 9 1.% 9 1.%.% Others 1, % 1, % 2.9% Total 9,294 1.% 9,35 1.%.1% SEATS BY OPERATOR Seats per week - Typical week (pre cancellations) WINTER 21/11 % SHARE WINTER 211/12 % SHARE % CHANGE British Airways 832, % % -5.% Bmi 97, % % -.2% Virgin Atlantic 85, % % 3.7% Lufthansa 72,16 3.9% % 11.8% Aer Lingus 58,48 3.1% % -4.2% SAS 48, % %.2% American Airlines 5, % % -8.3% Air Canada 33, % % -1.7% Emirates 29, % % 7.2% Air France 3, % % 2.4% KLM 3,56 1.6% %.9% Iberia 29, % % 2.4% Swiss 26, % % 2.1% United Airlines 24,88 1.3% % 6.4% Alitalia 23, % %.4% Others 392, % 412, % 5.% Total 1,865,925 1.% 1,854,147 1.% -.6% AVERAGE AIRCRAFT SIZE Seats per ATM WINTER 21/11 Rank (of 86) WINTER 211/12 Rank (of 86) % CHANGE Emirates % Virgin Atlantic % Air Canada % United Airlines % American Airlines % Air France % British Airways % Iberia % Aer Lingus % SAS % Alitalia % KLM % Swiss % Lufthansa % Bmi % Others % Overall Average % Airport Coordination Ltd 5 October 211

6 PASSENGER AIR TRANSPORT MOVEMENTS BY ROUTE PATMs per week - Typical week (pre cancellations) WINTER 21/11 WINTER 211/12 % CHANGE New York (JFK/EWR) % Frankfurt % Amsterdam % Milan (MXP/LIN) % Dublin % Paris CDG % Edinburgh % Geneva % Manchester % Munich % Madrid % Copenhagen % Aberdeen % Copenhagen % Rome % Dusseldorf % Dubai % Stockholm % Brussels % Hong Kong % Total % SEATS BY ROUTE Seats per week - Typical week (pre cancellations) WINTER 21/11 WINTER 211/12 % CHANGE New York (JFK/EWR) 16,118 13,958-2.% Dubai 44,982 46,66 3.6% Frankfurt 38,912 42,12 8.2% Dublin 42,6 39, % Paris 42,34 39,91-7.6% Madrid 34,426 38, % Amsterdam 39,92 37, % Milan (MXP/LIN) 41,228 36, % Geneva 32,792 32,148-2.% Munich 28,588 31, % Copenhagen 29,938 3, % Hong Kong 29,274 3, % Edinburgh 35,51 28, % Rome 31,182 27, % Manchester 34,925 26, % Zurich 28,52 26,48-8.7% Miami 18,556 25,976 4.% Chicago 23,87 25,86 8.3% Stockholm 33,188 25, % Los Angeles 3,2 25, % Others 1,147,748 1,157,215.8% Total 1,892,756 1,877, % Airport Coordination Ltd 6 October 211

7 Percent of PATMs TOP AIRCRAFT TYPES BY AIR TRANSPORT MOVEMENTS Includes aircraft sub-types (eg, A32 includes A319/32/321) Regional Jets include Fokker 1, Avro RJs, Canadair RJs and Embraer RJs Regional Jets 3.2% B % A38.9% Others 1.9% A33 3.2% B % A34 4.1% B % B % A % B % AIRCRAFT SEAT SIZE DISTRIBUTION 45% 4% 35% 3% 25% 2% 15% 1% 5% % W1 BASELINE 1.9% 2.% 18.4% 41.% 12.6% 9.7% 1.2% 3.1% 1.% W11 BASELINE 2.3% 1.3% 18.7% 42.7% 12.6% 8.9% 9.5% 2.8% 1.2% Airport Coordination Ltd 7 October 211

8 RUNWAY MOVEMENT DEMAND - ARRIVALS Peak Week Movements per Hour - All times UTC 5 HEATHROW WINTER 21/ CAPACITY DEMAND RUNWAY MOVEMENT DEMAND - DEPARTURES Peak Week Movements per Hour - All times UTC CAPACITY DEMAND Airport Coordination Ltd 8 October 211

9 RUNWAY MOVEMENT ALLOCATION - ARRIVALS Movements per Hour - All times Local Time 5 HEATHROW WINTER 21/ CAPACITY ALLOCATION RUNWAY MOVEMENT ALLOCATION - DEPARTURES Movements per Hour - All times Local Time CAPACITY ALLOCATION Airport Coordination Ltd 9 October 211

10 TERMINAL 1 DOMESTIC - ARRIVALS 1,6 HEATHROW WINTER 21/11 1,4 1,2 1, TERMINAL 1 DOMESTIC - DEPARTURES 1,2 1, Airport Coordination Ltd 1 October 211

11 TERMINAL 1 COMMON TRAVEL AREA - ARRIVALS 1, HEATHROW WINTER 21/ Airport Coordination Ltd 11 October 211

12 TERMINAL 1 INTERNATIONAL - ARRIVALS 1,8 HEATHROW WINTER 21/11 1,6 1,4 1,2 1, TERMINAL 1 TOTAL - DEPARTURES 2,5 2, 1,5 1, 5 Airport Coordination Ltd 12 October 211

13 TERMINAL 3 - ARRIVALS 4, HEATHROW WINTER 21/11 3,5 3, 2,5 2, ,5 1, 5 TERMINAL 3 - DEPARTURES 4, 3,5 3, 2,5 2, 1,5 1, 5 Airport Coordination Ltd 13 October 211

14 TERMINAL 4 - ARRIVALS 2,5 HEATHROW WINTER 21/11 2, 1, , 5 TERMINAL 4 - DEPARTURES 2, 1,5 1, 5 Airport Coordination Ltd 14 October 211

15 TERMINAL 5 - DOMESTIC ARRIVALS 1, HEATHROW WINTER 21/ TERMINAL 5 - INTERNATIONAL ARRIVALS 4, 3,5 3, 2,5 2, 1,5 1, 5 Airport Coordination Ltd 15 October 211

16 TERMINAL 5 - TOTAL DEPARTURES 5, HEATHROW WINTER 21/11 4,5 4, 3,5 3, 2,5 2, 1,5 1, TERMINAL 5 - DEPARTURES Passengers per half hour - All times Local Time 5, 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 Airport Coordination Ltd 16 October 211

17 GLOSSARY OF TERMS Air Transport Movement (ATM) HEATHROW WINTER 21/11 Common Travel Area (CTA) A scheduled or charter passenger or freight aircraft movement. The allocation of slots such that demand is constrained to fit within declared scheduling limits. Services to or from the Republic of Ireland and the Channel Islands. Demand Passenger ATM Scheduling Limits Seats The unconstrained demand for slots, prior to any schedule adjustments. A scheduled or charter passenger aircraft movement (ie, exluding allcargo aircraft movements). Limiting parameters declared by the Airport Operator used in the coordination process. The number of seats based on the aircraft configuration advised by the airline. Stand Sizes A38 eg, A38-8 Jumbo Stretch eg, B777-3, A34-6 Jumbo Wide eg, B747-4, A34-5 Jumbo eg, B747-2, B777-2, A33/34, MD-11 Large eg, B757, B767, A3 Medium eg, B737, A32 Airport Coordination Ltd 17 October 211