COMMERCIAL GROUP RULES AND PROCEDURES. RISK LEVELS Safety: High Economy: High Environment: High Liability: High

Transcription

1 Page 1 of 8 RISK LEVELS Safety: High Economy: High Environment: High Liability: High Responsible Department : Group Sales Department Distribution : All Agencies / Via Electronic Media Documant Classification: External QA Check : Kemal Mustafa HELVACIOĞLU Procedures Status : Approved SUMMARY: This procedure explains the Group Rules which is operating by Group Sales Department within Pegasus Airlines.

2 Page 2 of 8 REV. NO RECORDS OF REVISIONS DATE OF REV. CHANGES IN NEW REVISIONS RECEIVED / REPLACED BY Original Group Reservations and Conditions, fare conditions chapter 6 is added Group Reservations and Conditions, payment and option follow-up chapter 5 is revised Group Reservations and Conditions, name filling & ticketing chapter 3 is added Group Reservations and Conditions, name filling & ticketing chapter 5/e is revised Group Reservations and Conditions, reservation change - cancellation and refund chapter 4 is revised Group Reservations and Conditions, reservation change - cancellation and refund chapter 5 is added Group Reservations and Conditions, general rules chapter 4 is revised Group Reservations and Conditions, general rules chapter 7 is revised Group Reservations and Conditions, general rules chapter 10 is canceled.

3 Page 3 of 8 1. PURPOSE : Identifies the Pegasus Airlines group rules. 2. SCOPE : Group reservation requests to the destinations which Pegasus Airlines have scheduled flights, Domestic/International/N.Cyprus group requests. 3. RESPONSIBILITIES : Group Sales Department is responsible of the wiriting, distributing and revising this procedure. Inspecting and revising on the related departments responsibility. 4. DEFINITIONS : All related definitions related with the subject had been included to the group procedure with the caps. 5. REFERENCES : (EG) Nr. 261/2004 (EWG) Nr. 295/91AB regulations and SHGM Passenger rights. 6. APPLICATION: GROUP RESERVATION RULES AND CONDITIONS A) FARE CONDITIONS

4 Page 4 of 8 1. The proposed given price is the net amount including airport taxes and fuel surcharges (*service fee is not included). Service fee is paid additionally. 2. Pegasus Airlines holds the right to determine the confirmed seat number regarding to the availability of the requested flights. Unless the reservation is confirmed within the option date the following demand may differ due to our dynamic fare structure. 3. This proposal is only valid for fare. There will be no seat allocation on behalf of your agency. We will continue to sell those flights from our reservation system. However, seat allocation will be only available after PNR is created and confirmed. 4. Demanded groups may have been sent via different agencies. In such a case, demand of the first agency will be confirmed and seat allocation will be performed accordingly. Agency should be check the messages on the group offer. 5. Proposed round trip fares are not applicable for one-way requests. One-way fare requests should be sent to group sales representative in advance. Different fare classes for one-way requests may be suggested. 6. The common currency of groups departing from Turkey is USD. If you have a round trip group request, the currency for the return flight can be different (EUR,DKK,CHF,SEK,GBP etc..) This may cause cross exchange rate differences. The same difference applies for beyond flights/multi segment international flights. Fare difference, due to the cross exchange rate for confirmed group/groups, will need to be paid by the agency.when a group is confirmed by the agency, the probable cross exchange rate difference will be considered as accepted by the agency, and will be expected to be paid to Pegasus. 7. In order not to get affected from the exchange rates please make your payments with indicated currency rate. 8. Domestic, Abroad and Ercan groups may have to pay additional fees resulting from currency difference since airport taxes are in EUR. Upon group confirmation please check the group fee through PNR. B) GROUP CONFIRMATION 1. Once your group is confirmed, please view the given proposal from Group Reservation Messages menu. Follow up steps can be found in Group Reservation Manual. It is highly recommended for you to read the manual thoroughly. 2. If the group size is less than 14 PAX, individual conditions will be applicable. Ticketing is done on individual system fares. Deposit fare is non-refundable if paid. 3. Individual reservations can be done by using open fare classes through reservation system for any requests for additions from 1 to 13 pax to group reservations. If the number is 14 and above your request should be sent again via reservation system by using "New Group Reservation menu. C) PAYMENT AND OPTION FOLLOW-UP 1. Payment should be done after group pnr is confirmed by PEGASUS group official. 2. Payment (deposit or full payment) is done through bank wire on the defined option date. Bank information can be found below. Completed payment should be sent thorough the system with bank receipt attached. Pegasus Airlines has no responsibility for the unapproved groups or failed options for the payments done without bank receipt. 3. You will be notified for the option date of the remaining balance. Group option date can be seen through the system as Last Date of Frozen Price

5 Page 5 of 8 4. Option date of group booking can be followed on PNR or Queue Table section on the reservation system. Follow-up of the option date is in responsibility of the agency. In case receipt of the payment is not delivered within working hours (08:00-17:00) or payment is not been made, option date will be expired and PNR will be canceled automatically. 5. Credit Card Payment option is available for group reservations as of today. When you open your Group Pnr on the system by selecting MCO menu then with **MCO CC PAYMENT button you can send the amount to your group PNR from your credit card. Please send the credit card payment information via your group system. If you inform us about the payment, Group Sales Department will be able to extend the time limits otherwise ıf your pnr canceled due to the time limits group department will not take the responsibility. You are able to make the total group payment, deposit payment, balance payment, seat fee, meal selection, infant and extra baggage payment together or separately. D) NAME FILLING & TICKETING 1. By clicking Name Change button, guest name can be inserted or changed before ticketing. 2. After tickets are issued, name change for 10% of pax quotation is free of charge and can be processed by group sales support. Please send your requests to groupsalessupport@flypgs.com. 3. If the one flight is flown name changes are permitted. 4. New pnr should be issued if any change occurs for child and infant guests in the group. Entering correct number and birth details of child and infant guests is the responsibility of our agencies because of flight safety and balance management of the flight. For any misinformation agency will have to pay 50 TL penalty for domestic routes and 50 EUR for international routes, for each segment and guest, seperately. 5. Tickets have to be issued by following the steps given below over pnr; a) Click on purchase button b) Payment currency has to be converted to bank wire currency otherwise reservation system will not allow the tickets to be issued. c) I've Read & Agree to Pegasus Airlines General Terms & Conditions box should be checked. d) Choose MCO ticket and click on purchase button. e) Group reservations have to be issued only with MCO. E) RESERVATION CHANGE CANCELLATION and REFUND 1. After the deposit payment is transferred, deposit is non-refundable if the group would like to cancel the reservation or change the dates. A new request should be sent via reservation system by using "New Group Reservation menu. 2. Following conditions are applied if the group is cancelled or requests a new flight/date after full payment.

6 Page 6 of 8 a) If there is more than 48 hours to the departure; changes or cancellations up to 10% of the group size can be refunded. If the cancellations will be more than 10% of the group size than 10% of the group size will be fully refunded and for the rest only the airport taxes will be refunded. Fuel taxes are non-refundable. b) Any cancellation after 48 hours to the departure, will not be refunded. Pegasus Airlines general rules and conditions will be applicable. Please kindly check our cancellation and refund conditions on the "General Regulations and conditions" section of our website or from our reservation system) 3. If group pnr is ticketed only airport tax is refunded without YR charge. 4. Agency should cancel the no-show passengers from the PNR's and inform group desk about the refund amounts for refund. Only tax amounts will be refundable for no show passengers. Those amounts can only be transferred to another group reservation. This amount must be used in 365 days. If the amount will not be used in 365 days, it will not be used and refunded. It will be claimed by Pegasus. 5. According to group rules; In case of refunds in group reservations, remaining payments will be transferred to another optioned group reservation by keeping under Pnr Mcos in 1 year. Refund via bank wire is available. 6. If a guest would like to change flight, the changes should be paid with credit card or invoice payment after issuing the main Group PNR by using SPLIT PNR button. If you would like to proceed before ticketing, the agency is responsible for the follow up the time limits of the PNR's if any. And if any cancellations occur after all these changes have done, Pegasus will not take any responsibilities. 7. If the flight date changes with a lower fare than the group fare, there will be no refund for the difference. F) EXAMPLES FOR CANCELLATION 1. When deposit for 50 pax is paid, until the second balance payment date you can reduce the number at least 25, after this decrease remaining pax should be at least You paid deposit amount for 25 pax, until the second balance payment date you can reduce the number max. up to 14 remaining pax. If the group size is less than 14 PAX, individual conditions will be applicable. 3. After the second balance payment % 10 of cancellation rules will be applicable which is mentioned above on RESERVATION CHANGE CANCELLATION and REFUND part. G) GENERAL RULES 1. Free tickets are not available for group reservations. 2. Eid, Christmas and all official holidays are % 100 guaranteed and cannot be changed. Deposit is %50, no payment will be refunded if any cancellation occurs. 3. In case of any increase on airport taxes and fuel surcharges, additional amount will be added to proposed price. 4. For Domestic and Ercan flights; Baggage allowance is 15 KG for each flight. For International flights; Baggage allowance is 20 KG for each flight.

7 Page 7 of 8 5. As group reservation tickets are Electronic Ticket, no fare shown on the ticket. Guests have to arrive at the airport with all required documents such as passport, driving licence, ID card, consent letter. Print-out of the e-ticket is not required. 6. Guests under 18 years old require consent letter for flights to Northern Cyprus of Turkish Republic. If s/he is travelling alone, notarized consent letter from both of parents; ıf s/he is travelling with mother, notarized consent letter from father; ; ıf s/he is travelling with father notarized consent letter from mother or else the passenger will not be accepted. 7. You can make online check-in for your group reservations on Agecy is not earned Pegasus Plus point due to QC(chec-in fee) is not available in groups. 8. You can click "Buy Seat" button to reserve seats for groups by using your credit cards. 9. In case of receipt demands for groups you can use ticket print-outs as receipts since E- Receipt system is in use. Pegasus Airlines do not arrange separate receipts. H) BANK DETAILS 1 - Turkey Bank Name :Garanti Bankası Bank Code :0062 SWIFT Code :TGBATRIS Branch Name :Maslak Bulvar Branch Code :00448 Currency and IBAN EUR TR USD TR CHF TR DKK TR Italy Bank Name : CITIBANK Milan IBAN: IT44Y Account No: Swıft Code: CITIITMX 2 Israel Bank Name : CİTİBANK,N.A TEL AVİV BRANCH Bank No: 22 IBAN: IL Branch No: 001 Swıft Code: CITILIT

8 Page 8 of 8 3 United Kingdom Bank Name : İş Bank Londra IBAN: GB56 ISBK Account No: Holland Bank Name : ABN Amro IBAN: NL35 RBOS Account No: Swıft Code: RBOSNL2A 4 - Germany Bank Name : Deutsche Bank München IBAN: DE Account No: Swıft Code:DEUTDEMMXXX 5 Macedonia Bank Name : HALK BANK, INC., IBAN: MK Account No: