International Communications Market Report 2014 Post. 11 December 2014

Size: px

Start display at page:

Download "International Communications Market Report 2014 Post. 11 December 2014"

Joel Farmer
5 years ago
Views:

1 International Communications Market Report 14 Post 11 December 14

2 Figure 7.1 Industry metrics and summary UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHI Domestic addressed mail revenues ( bn) Mail revenues per capita ( ) Domestic mail volumes (billion items) Mail volumes per capita Standard (C5) domestic stamp price ( ) Average number of items sent in a month n/a n/a n/a n/a n/a n/a n/a n/a n/a 3.4 Source: WIK / Ofcom analysis / Ofcom consumer research October 14 Note: Standard letter is based on C5 envelope, 229x162x5 <=1g Values converted from the local currency unit to British Sterling ( 1 = / US$1.563 / JPY / AUS$1.619 / SEK1.183 / PLN4.941 / SGD$1.956/ KRW / BRL3.371/ RUB49.789/ INR / CNY 9.685/ NGN Note: Average number of items sent in a month is based on the findings of our consumer research and includes residential consumers only 2

3 3 Figure 7.2 Parcel volume growth: 8-13 Parcel volume growth (8=1) UK GER USA JPN NED SWE USA Parcel volume per capita Source: WIK / Ofcom analysis

4 4 Figure 7.3 Proportional change in parcel volume: Change (%) 14% 12% 12.3% 1% 8% 6% 4% 4.3% 3.9% 5.5% 4.1% 3.1% 6.7% 2% %.9% UK FRA GER ITA USA JPN NED SWE Source: WIK / Ofcom analysis

5 5 Figure 7.4 Parcel volumes: 8-13 Parcel volume (billion items) 14 bn 12 bn 1 bn 8 bn 6 bn 4 bn 2 bn bn 11.1 bn USA 11.6 bn 8.2 bn JPN 9.3 bn 3. bn 2.5 bn 2. bn 1.5 bn 1. bn.5 bn. bn 1.4 bn 1.8 bn 2.2 bn 2.7 bn.1 bn.2 bn.1 bn.1 bn UK GER NED SWE Source: WIK / Ofcom analysis

6 6 Figure 7.5 Parcel volume per head of population Items per capita UK FRA GER USA JPN NED SWE POL Source: WIK / Ofcom analysis

7 7 Figure 7.6 Proportion of parcels in total mail: 8-13 Proportion of parcels in total mail volumes (%) 6% 5% 39% 4% 3% 5% % 1% % 7% 17% 12% 13% 6% 8% 5% 3% 2% UK GER USA JPN NED SWE 3% Source: WIK / Ofcom analysis

8 8 Figure 7.7 Proportion of residential consumers who claim to have received a parcel in the past month All respondents who have received any parcel in the last month (%) Any parcel Smaller parcels - that will fit through a letterbox Larger parcels - that will not fit through a letterbox UK FRA GER ITA USA JPN AUS ESP CHN Source: Ofcom consumer research October 14 Base: All respondents, UK=888, FRA=896, GER=883, ITA=767, USA=739, JPN=838, AUS=865, ESP=7, CHN=81 Q.16 Which of these types of items would you say you have personally received through the post in the last month?

9 9 Figure 7.8 Approximate number of parcels received in previous week Respondents who have received any parcels in the last week (%) 1% 8% 6% 4% % % Mean number of parcels: UK FRA GER ITA USA JPN AUS ESP CHN Don't know 21+ items 11 to items 5 to 1 items 3 or 4 items 1 or 2 items None Source: Ofcom consumer research October 14 Base: All respondents who have received any items of post in the last week, UK=888, FRA=896, GER=883, ITA=767, USA=739, JPN=838, AUS=865, ESP=7, CHN=81 Q.15 Approximately how many of these items you received in the last week were parcels i.e. items that wouldn't easily fit through a standard household letterbox?

10 Figure 7.9 Types of parcels sent in last month All respondents who have sent any parcel in the last month (%) Any parcel Smaller parcels - that will fit through a letterbox Larger parcels - that will not fit through a letterbox Source: Ofcom consumer research October 14 Base: All respondents who have sent any items of post in the last month, UK=684, FRA=795, GER=785, ITA=577, USA=618, JPN=527, AUS=623, ESP=41, CHN=613 Q.13 Which of these types of mail would you say you have personally sent in the last month by post? UK FRA GER ITA USA JPN AUS ESP CHN 1

11 11 Figure 7.1 Use of online shopping at least once per week All respondents (%) 9% 8% 7% 6% 5% 4% 3% % 1% % 77% 59% 6% 56% 51% 41% 44% 42% 34% UK FRA GER ITA USA JPN AUS ESP CHN Source: Ofcom consumer research October 14 Base: All respondents, UK=111, FRA=127, GER=16, ITA=16, USA=1, JPN=13, AUS=1, ESP=12, CHN=11 Q.8 Which, if any, of the following activities do you use your internet connection for at least once a week?

12 12 Figure 7.11 Proportion of online shoppers and not online shoppers who have received a parcel in the last week Proportion of respondents (%) 7% 6% 5% 6% 59% 61% 54% 51% 61% 57% 55% 58% 4% 3% % 35% 36% 34% 27% 28% 34% 33% 22% 34% 1% % UK FRA GER ITA USA JPN AUS ESP CHN Weekly online shoppers Not weekly online Shoppers Source: Ofcom consumer research October 14 Base: All who shop online at least once a week / don t shop online at least once a week, UK=597/414, FRA=428/599, GER=63/43, ITA=559/447, USA=451/549, JPN=423/58, AUS=55/495, ESP=343/659, CHN=784/226 Q.13 Which of these types of mail would you say you have personally sent in the last month by post? - NET: Parcels Q8 Which, if any, of the following activities do you use your internet connection for AT LEAST ONCE A WEEK? Online shopping

13 13 Figure 7.12 Proportion of online shoppers and not online shoppers who have sent a parcel in the past month Proportion of respondents (%) 6% 55% 5% 4% 3% % 38% 37% 23% 22% 33% 36% % 32% 35% 16% 18% 42% 22% 3% 14% 47% 29% 1% % UK FRA GER ITA USA JPN AUS ESP CHN Weekly online shoppers Not weekly online Shoppers Source: Ofcom consumer research October 14 Base: All who shop online at least once a week / don t shop online at least once a week, UK=597/414, FRA=428/599, GER=63/43, ITA=559/447, USA=451/549, JPN=423/58, AUS=55/495, ESP=343/659, CHN=784/226 Q.13 Which of these types of mail would you say you have personally sent in the last month by post? - NET: Parcels Q8 Which, if any, of the following activities do you use your internet connection for AT LEAST ONCE A WEEK? Online shopping

14 14 Figure 7.13 Total mail volumes in our comparator countries: 8-13 Volume (billions) bn 198 bn 73 bn 71 bn 69 bn 65 bn 62 bn 172 bn 167 bn 164 bn 155 bn 153 bn Europe USA Asia Pacific BRIC bn 31 bn 3 bn 3 bn 29 bn 28 bn 44 bn 43 bn 44 bn 45 bn 45 bn 44 bn Source: WIK / Ofcom analysis

15 Figure 7.14 Total mail revenues in our comparator countries: 8-13 Revenue ( billion) bn 33 bn 32 bn 32 bn 31 bn 31 bn Europe 5 USA bn 34 bn 33 bn 32 bn 3 bn 3 bn Asia Pacific 15 bn 15 bn 15 bn 15 bn 15 bn 15 bn 4 bn 4 bn 4 bn 4 bn 5 bn 5 bn BRIC Source: WIK / Ofcom analysis Values converted from the local currency unit to British Sterling ( 1 = / US$1.563 / JPY / AUS$1.619 / SEK1.183 / PLN4.941 / SGD$1.956/ KRW / BRL3.371/ RUB49.789/ INR / CNY 9.685/ NGN

16 16 Figure 7.15 Mail volumes: 8-13 Volume (billion items) bn bn bn 15.4 bn 16.1 bn 3.6 bn 18.5 bn 4.5 bn 4.1 bn 3.8 bn 2.5 bn 1.8 bn.7 bn 4.4 bn 8.4 bn 3.5 bn 5.4 bn USA UK FRA GER ITA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN Source: WIK / Ofcom analysis

17 Figure 7.16 Proportional change in mail volume: Change (%) 5% % -5% -1% -.5% -1.2% -1.3% -.8% -1.5% -2.8% -5.% -5.4% -4.9% -3.8% -3.8% -4.8% -6.4% -6.% -8.2% -7.8% -9.6% -15% UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN Source: WIK / Ofcom analysis 17

18 18 Figure 7.17 Volumes per head of population Items per capita UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN Source: WIK / Ofcom analysis

19 19 Figure 7.18 Revenue: 8-13 Revenue ( bn) bn 1 UK 7.5bn 7.1bn 7.2bn 3.1bn 11.6bn 1.4bn 1.5bn 2.2bn FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN 1.1bn.7bn.1bn Source: WIK / Ofcom analysis Values converted from the local currency unit to British Sterling ( 1 = / US$1.563 / JPY / AUS$1.619 / SEK1.183 / PLN4.941 / SGD$1.956/ KRW / BRL3.371/ RUB49.789/ INR / CNY 9.685/ NGN bn 2.3bn.6bn.4bn 1.5bn

20 Figure 7.19 Proportional change in mail revenue: Change (%) 15% 1% 5% % -5% -1% -15% 2.9% UK -4.2%.% Source: WIK / Ofcom analysis -.9% -3.8% 1.3% -4.5% -5.3% -2.7% -4.2% -11.1% 4.1% 3.5% 2.1%.2% 5.6% 1.5% FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN

21 21 Figure 7. Revenues per head of population Revenue per capita ( ) UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN Source: WIK / Ofcom analysis

22 22 Figure 7.21 Delivery specifications for the fastest letter mail product UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGA BRA RUS IND CHN D+1 D+1 D+1 D+1 D+3 Variable Variable D+3 D+1 D+1 D+1 D+1 D+2-5 Variable Variable Variable Source: WIK Note: Delivery targets in Japan, Australia, Brazil, Russia, India and China are dependent on the point of origin and destination.

23 23 Figure 7.22 Published stamp prices for small (DL), standard (C5) and large (C5) domestic letters: August 14 UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP BRA RUS IND CHN Small letter Standard letter Large letter Source: WIK / Ofcom analysis

24 24 Figure 7.23 Increase in stamp price for the fastest available standard sized (C5) letter since 1 (1=1) UK FRA ITA USA ESP NED POL BRA Source: WIK / Ofcom analysis. Note: Figures are nominal. Note: Standard letter is based on C5 envelope, 229x162x5 <=1g

25 Figure 7.24 Delivery specifications for the Second Class equivalent letter product UK FRA SWE POL KOR RUS D+3 D+3-4 D+3 D+3 D+3 Variable Source: WIK Note: Delivery targets in Russia are dependent on the point of origin and destination. 25

26 26 Figure 7.25 Stamp prices for Second Class domestic letters Price ( ) Second class small letter Second class standard letter Second class large letter UK FRA SWE POL KOR RUS Source: WIK / Ofcom analysis Note: Small letter is based on DL envelope, 11x2x5 <=g; Standard letter is based on C5 envelope, 229x162x5 <=1g; Large letter is based on C4 envelope, 324*224*25 11g-15g Values converted from the local currency unit to British Sterling ( 1 = / US$1.563 / JPY / AUS$1.619 / SEK1.183 / PLN4.941 / SGD$1.956/ KRW / BRL3.371/ RUB49.789/ INR / CNY 9.685/ NGN

27 27 Figure 7.26 Proportion of direct mail in total mail: 13 Proportion of direct mail in total mail volumes (%) 5% 4% 3% % 1% % 21% % 24% 24% 36% 34% 25% 24% 47% 48% 16% 17% 11% 11% 7% 7% 7% 6% % 16% 1% 2% UK FRA GER ITA USA AUS ESP POL KOR BRA RUS Source: WIK / Ofcom analysis

28 Figure 7.27 Approximate number of items of post sent per month All respondents (%) 1% 8% 6% 4% % % Mean number of items: UK FRA GER ITA USA JPN AUS ESP CHN Don't know 21+ items 11 to items 5 to 1 items 3 or 4 items 1 or 2 items None Source: Ofcom consumer research October 14 Base: All respondents, UK=111, FRA=127, GER=16, ITA=16, USA=1, JPN=13, AUS=1, ESP=12, CHN=11 Q.12 Approximately how many items of post - including letters, cards and parcels - have you personally sent in the last month? 28

29 Figure 7.28 Average number of items of post sent per month Average number of items UK FRA GER ITA USA JPN AUS ESP CHN Source: Ofcom consumer research October 14, September 13, September 12 Base: All respondents, UK=111, FRA=127, GER=16, ITA=16, USA=1, JPN=13, AUS=1, ESP=12, CHN=11 Q.12 Approximately how many items of post - including letters, cards and parcels - have you personally sent in the last month? 29

30 3 Figure 7.29 Categories of post sent in the past month: personal mail, mail to businesses, and parcels Proportion of respondents (%) UK FRA GER ITA USA JPN AUS ESP CHN Personal mail Mail to businesses Parcels Source: Ofcom consumer research October 14 Base: All respondents who have sent any items of post in the last month, UK=684, FRA=795, GER=785, ITA=577, USA=618, JPN=527, AUS=623, ESP=41, CHN=613 Q.13 Which of these types of mail would you say you have personally sent in the last month by post?

31 31 Figure 7.3 Type of items sent in the past month All respondents who have sent any items of post in the last month (%) Personal letters Invitations/ cards/ postcards Formal letters to organisations or individuals Payment for bills/ invoices/ statements Smaller parcels - that will fit through a letterbox Larger parcels - that will not fit through a letterbox UK FRA GER ITA USA JPN AUS ESP CHN Source: Ofcom consumer research October 14 Base: All respondents who have sent any items of post in the last month, UK=684, FRA=795, GER=785, ITA=577, USA=618, JPN=527, AUS=623, ESP=41, CHN=613 Q.13 Which of these types of mail would you say you have personally sent in the last month by post?

32 32 Figure 7.31 Number of items received in the past week Average number of items UK FRA GER ITA USA JPN AUS ESP CHN Source: Ofcom consumer research October 14, September 13 Base: All respondents, UK=111, FRA=127, GER=16, ITA=16, USA=1, JPN=13, AUS=1, ESP=12, CHN=11 Q.14 Approximately how many items of post - including letters, cards and parcels - have you personally received in the last week

33 Figure 7.32 Approximate number of items of post received in the past week All respondents (%) 1% 8% 6% 4% % % Mean number of items: UK FRA GER ITA USA JPN AUS ESP CHN Don't know 21+ items 11 to items 5 to 1 items 3 or 4 items 1 or 2 items None Source: Ofcom consumer research October 14 Base: All respondents, UK=111, FRA=127, GER=16, ITA=16, USA=1, JPN=13, AUS=1, ESP=12, CHN=11 Q.14 Approximately how many items of post - including letters, cards and parcels - have you personally received in the last week? 33

34 34 Figure 7.33 Categories of items received in the past week All who received any post in the last week (%) UK FRA GER ITA USA JAP AUS SPA CHI Personal mail Business mail Advertising mail Parcels Source: Ofcom consumer research September 14 Base: All respondents who received at least one item of post in the last week, UK=888, FRA=896, GER=883, ITA=767, USA=739, JPN=838, AUS=865, ESP=7, CHN=81 Q16 Which of these types of items would you say you have personally RECEIVED through the post in the last WEEK? Please think about items that are addressed to you personally rather than items like leaflets or anything else that may come through your letterbox.

35 Figure 7.34 Types of mail received in the past week All respondents (%) Smaller parcels Larger parcels Direct mail Bills/ invoices/ statements Letters from organisations you Standard circulars Catalogues/ brochures have a relationship with Personal letters Invitations/ greetings cards/ postcards Magazines you subscribe to UK FRA GER ITA USA JPN AUS ESP CHN Source: Ofcom consumer research October 14 Base: All respondents, UK=888, FRA=896, GER=883, ITA=767, USA=739, JPN=838, AUS=865, ESP=7, CHN=81 Q.16 Which of these types of items would you say you have personally received through the post in the last month? 35

36 36 Figure 7.35 Reliance on post as a way of communicating All respondents (%) UK FRA GER ITA Very reliant Fairly reliant USA Neither reliant nor not reliant JPN AUS Not very reliant Not at all reliant Don t know ESP CHN % % 4% 6% 8% 1% Source: Ofcom consumer research October 14 Base: All respondents, UK=111, FRA=127, GER=16, ITA=16, USA=1, JPN=13, AUS=1, ESP=12, CHN=11 Q.17 How reliant would you say you are on post as a way of communicating?

Booking a holiday. Foresight issue 151. VisitBritain Research

Booking a holiday. Foresight issue 151. VisitBritain Research Booking a holiday Foresight issue 151 VisitBritain Research 1 Contents 1. Introduction 2. Summary 3. How are travel and accommodation booked? 1. Booked separately or together 2. Booked direct with provider