TOURISM PERFORMANCE HIGHLIGHTS QUARTER

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1 TOURISM PERFORMANCE HIGHLIGHTS QUARTER

2 Foreword As the tourism marketing arm of the South African Government, South African Tourism has developed an integrated marketing strategy that focuses on leisure and business events. Part of our business is to monitor and evaluate the performance of the tourism sector. This consolidated report prepared by the Strategic Research Unit provides a review of the performance of the tourism sector in 2017 against the South African Tourism mandate. This report only provides a summary of tourism s performance and must be read in conjunction with the tables at the end of the report for the detail that inform the insights in this report. This report by Strategy Insights & Analytics is also based on the systems and methodologies that were developed and applied from In 2002, South African Tourism extended the survey of departing foreign tourists at OR Tambo International Airport from only in summer and winter to throughout the year. In 2003, this was extended to Cape Town International Airport. The data collection was also expanded to include monthly surveys of the largest segment of foreign arrivals, land border arrivals. The sample is weighted to tourist arrivals as released by Statistics SA. These changes were made for more robust results as the sample sizes are larger and drawn in way that ensure representativeness. In 2014, Statistics SA made changes to the release of its Tourism & Migration reports and now no longer report on transit arrivals. As a result of this change, the weighting methodology has been revised and the results in this report are now not comparable to reports prior to The 2017 Quarterly Report represents the fourth edition of a new series of Quarterly Reports. While we have been able to track key metrics consistently over the years through our Departure Surveys. This report is based on Statistics SA s Tourism & Migration releases for 2017 South African Tourism s monthly departure surveys conducted at OR Tambo International Airport and Cape Town International Airport as well as 12 land border posts during 2017 Euromonitor s IMIS for Travel & Tourism UNWTO World Tourism Barometer, June 2017 SA Tourism s monthly domestic tourism surveys To access this report online please visit the research section on the South Africa Tourism website at or for more information research@southafrica.net. Disclaimer The Strategic Research Unit makes every effort to publish reports that are error-free. However, with the large number of complex records that are analysed, we cannot guarantee that all reports are totally free of error. All errors that are detected are immediately corrected and the latest version of the report is always available on The data in this report is based on statistics collected by the Department of Home Affairs at ports of entry to South Africa. It is processed and released by StatsSA and SA Tourism uses these statistics in good faith. Q Quarterly Tourism Report 2

3 Foreword... 2 TOURISM PERFORMANCE QUARTER Key highlights of South Africa s tourism performance in Q Size of the tourism market... 6 Value of the tourism market... 7 Accommodation Section... 9 Geographic spread: Transportation Sector: Retail Sector: Leisure Sector: Food Sector: Appendix 1: Monthly Tourist Arrivals Table B Appendix 2: Purpose of visit Appendix 3: Length of stay Appendix 4: Age profile Appendix 5: Repeater rate Appendix 6: Bednights per province Appendix 7: Provincial distribution (Share of arrivals) Appendix 8: Quarterly Spend Tables Appendix 11: Activities undertaken in South Africa Appendix 12: Attractions of landmarks visited by tourist in South Africa Appendix 13: Experiences in South Africa Appendix 14: Satisfaction Rating Appendix 16: Collection of Tourism Statistics in South Africa SA Tourism s Departure Survey Sample design Data reliability Normalising expenditure data SA Tourism s Domestic Tourism Survey Sample design Normalising expenditure data Data reliability Glossary of terms Q Quarterly Tourism Report 3

4 TOURISM PERFORMANCE QUARTER 1 Key highlights of South Africa s tourism performance in Q SUMMARY: South Africa experienced lower tourist numbers in the first quarter of 2017, both from international markets and among domestic tourists travelling around their own country. Revenue from tourism-related activities within the country also dropped. Much of this can be attributed to the Easter long weekend falling in April instead of during March this year, which meant that people who usually travel over public holidays delayed their customary trips until April. However, it is also clear that factors such as the perceived affordability of travel and depressed economies (both in South Africa and the broader African region) had a marked negative impact on people travelling to and within South Africa. TOURIST VOLUME: In the first quarter of 2016, South Africa recorded 10 million domestic and international tourists travelling within the country. During the same period in 2017, this number dropped substantially to 7 million. This marks an overall decline of 29.8% year on year. A major reason for the lower numbers is the 39.6% drop in domestic tourism, from 7.3 million trips to 4.4 million trips. As stated this was largely due to domestic tourists delaying their usual holiday breaks and family visits until April, when this year s Easter weekend fell. Because domestic tourism traditionally makes up two-thirds of overall tourist numbers, this shift in public holidays had a dramatic impact on overall tourist numbers for this quarter. International tourists made up 2.6 million of the 7 million total for this period, with a slight drop of 3.6%. This is largely due to 8.1% fewer tourists arriving from African countries, which is where most of South Africa s international visitors hail from. The elections taking place in more than a dozen African countries this year, currency constraints in nations such as Zimbabwe has made people less likely to travel. TOURIST VALUE: In the first quarter of 2017, tourism contributed an estimated R24.4 billion to South Africa s economy. This is 22% less than the R31.3 billion recorded in the first three months of The drop in spending was, again, largely due to the fact that fewer domestic tourists were travelling during the first three months of the year: they spent 38.9% less on tourism this quarter than during the same period in 2016 (R5.4 billion versus R8.8 billion last year). Those locals who did travel, spent less per day and over their entire trip than last year. Not quite as dramatic a slide in spending, but a dip nonetheless, came from international tourists. They spent R15 billion during this time, 15.2% down compared to last year. Not only did 3.6% fewer international tourists come to South Africa during that time, but those who did come spent 13% less per day and during the course of their entire stay. LENGTH OF STAY & BEDNIGHTS: The duration of tourists trips is measured in nights, spent in both the formal and informal accommodation sectors. Overall bed nights were down in this quarter, to 40.7 million. Each domestic tourist stayed 3.4 nights on average (slightly down) resulting to a total of 14.9 million bednights, while each international tourist enjoyed the country for 10.2 nights (slightly up) resulting to a total of 25.8 million bednights. It s also worth noting that most bednights both by domestic and international tourists are not in paid-for accommodation during this period, but with family and friends instead. There are clearly opportunities for enticing more of our tourists to spend a few nights enjoying affordable accommodation in the formal sector, either as a holiday add-on to their personal trip or to replace some of those nights spent staying with relatives. Q Quarterly Tourism Report 4

5 TOURIST S PROVINCIAL SPREAD: South African Tourism is trying to encourage more people to sample the country s lessvisited provinces. This is to ensure that the economic and social benefits of tourism are spread more equitably but also to show that the country has myriad experiences on offer that go beyond the usual or expected. It is for this reason that the provincial spread of tourism is worth tracking, to determine whether travel patterns are changing and tourist behaviour is evolving. In the first quarter of 2017, 15.4% of foreign tourists visited more than one province, down marginally from the 16% recorded during the same period last year. Four of South Africa s nine provinces the Western Cape, Limpopo, Free State and Eastern Cape - saw an increase in international visitors, but the rest recorded lower numbers. Q Quarterly Tourism Report 5

6 Size of the tourism market The size of South Africa s tourism market contracted by 29.8% in the first quarter of 2017, to 7 million trips (compared to 10 million in the first quarter of 2016). This was made up of 4.4 million domestic trips and 2.6 million international tourists. Domestic tourism took the biggest knock, with a 39.6% decline from the 7.3 million trips taken between January and March Among the domestic survey respondents, most said they couldn t afford to travel during that time. About a fifth said they had no reason to take a trip, and others cited unemployment, time constraints or lack of income as a deterrent. Apart from unfavourable socio-economic conditions, a major reason for the lower tourist numbers (especially among domestic tourists and those from the Southern African region) was the fact that the Easter long weekend fell during April, instead of March. In particular, this had a direct effect on domestic tourists across the country who visit friends and relatives, with only 2.5 million of these trips taken compared to 5.2 million during the same period last year. However, local holiday trips were up, from to 1 million. The number of international tourists coming to South Africa dipped by 3.6% during the first quarter. Much of this can be attributed to the 8.4% drop in arrivals from the Africa-land markets, which are South Africa s largest source region, but there was also a marginal contraction in tourists jetting in from Australasia and the Indian Ocean islands. Encouragingly, the number of tourists from Central and South America doubled, although this was off a low base. Brazilians in particular are taking advantage of a favourable exchange rate to book a South African trip. Increases were clocked up in tourists arriving from North America (7.1% up), Europe (8.9% up), the Middle East (16.7% up) and Asia (1.1% up). The bulk of international tourists (1.1 million of the 2.6 million total) came to South Africa to visit friends and family members, rising slightly by 0.5% compared to the same period last year. Holiday tourists from abroad also increased by 5.8%. In part, the contraction in international tourists was due to the 11.7% drop in business tourists including business shoppers (down 11.6%) and delegates travelling to attend meetings, incentives, conventions and exhibitions (down 12.9%, continuing the downward trend seen since 2015). Q Quarterly Tourism Report 6

7 The stronger rand undoubtedly had a negative impact on the buying power of tourists visiting South Africa. The Brazilian real was the only major currency analysed that actually strengthened against the rand, leading to an influx of tourists and spend from that country. Value of the tourism market During the first quarter of 2017, revenue generated from tourism dropped by 21.9% to R24.4 billion compared to the R31.3 billion recorded last year. The lower tourist numbers had a direct impact on the amount of income generated from the sector during this time. Travel by domestic tourists contributed R5.4 billion between January and March This is a 38.9% decrease compared to the R8.8 billion spent during the same period in It can be attributed to the Easter weekend not falling within the first quarter this year, which in turn shrunk the number of domestic trips that were undertaken. On average, each trip by a domestic tourist was shorter than previously. But those who did travel locally spent slightly more on each day of their trip, despite the tough economic conditions. European tourists spent the most on tourism in South Africa during the first three months of the year, even though most international tourists hail from the African continent. Here, the 26% slide in spend from the Africaland region was felt acutely. Even though they were the biggest tourism spenders in South Africa, Europeans spent 5.5% less than last year, with the only region to have grown tourism expenditure during this period being the Americas. During the first quarter, international tourists spent most of their money (R5.3 billion) on shopping for personal items, but this category fell 17.2% from last year s figure. In fact, their financial outlay in all areas (including food, leisure and transport) recorded doubledigit declines, apart from accommodation, which dipped slightly by 2.7% compared to last year. Fewer international tourists visited South Africa during the first quarter of 2017, and those who did visit also spent less per day resulting in foreign tourism revenue dropping by 15.2%, to R19 billion (from R22.5 billion in 2016). On the plus side, the international tourists who did visit, stayed for slightly longer than before. Q Quarterly Tourism Report 7

8 Because of fewer domestic tourists travelling to visit family members and loved ones over this period, VFR expenditure dipped by 36%. This meant that holiday travel made up the largest proportion of domestic and international tourism expenditure R9.4 billion of the R24.4 billion total. Domestic holiday tourists spent 2.4% more, and international holidaymakers spent 2.6% less than last year. Domestic business travellers spent less than half of what they spent in International business tourists, as well as international tourists visiting relatives or friends in South Africa, saw spend decline by more than 20%. Both domestic and international MICE tourists spent less, although the domestic data is not reliable due to the limited sample size and is not shown above. Q Quarterly Tourism Report 8

9 Accommodation Section Domestic tourists are taking shorter trips than previously an average of 3.4 nights per traveller this quarter, compared to 3.6 trips in 2016 and 3.7 nights in The good news is that international tourists are staying longer in the country 10.2 nights on average, compared to 10 nights last year and 8.3 nights in The total number of bed nights between January and March 2017 slid by 21.9% from the 52.2 million recorded in 2016, to reach 40.7 million. This is largely because fewer domestic tourists were travelling over that period due to the Easter weekend falling in April. Domestic bed nights fell from 26 million to 14.9 million (a 42.5% decline), while international bed nights decreased by 1.5%, from 26.2 million to 25.8 million. Most tourists across the spectrum (64%) do not stay in formal accommodation when they travel to South Africa, but stay with friends and relatives. For research purposes, this category of bed nights is known as SFR (staying with friends and relatives). SFR bed nights dropped by 12.6 million among domestic tourists and by among international tourists during the quarter. Much of this increase was driven by Asian and Australasian tourists, who stayed for 12.3% longer than last year, and by European tourists, who stayed for 7.5% longer. Tourists from those regions, plus the Americas, visit South Africa for some 14.5 nights at a stretch. There was a slight increase in international tourists staying at formal establishments such as hotels, game lodges and guesthouses ( more bed nights), but domestic tourists spent 1.7 million fewer bed nights in formal establishments. International visitors from Africa-land region stay 8.6 nights on average, relatively unchanged compared to last year, while Africa-air tourists spend 12.1 nights, slightly down from This lower overall figure for formal accommodation was driven by domestic tourists spending fewer bed nights in self-catering establishments, B&Bs and game lodges during the first quarter. Although the international tourists who travelled to South Africa stayed longer during the first quarter, the overall number of tourism bed nights dipped. This is because fewer domestic tourists, in particular, were travelling locally during that period and those who did travel cut short their trips. However, domestic tourists spent 1.3 million bed nights in hotels and 1.3 million bed nights in guesthouses, both showing strong growth. This could suggest that many domestic tourists opted to take trips out of season, borne out by the figures that show an increase in domestic holiday tourism over this quarter, from to 1 million trips (despite declines in the largest domestic traveller category, which is those who travel to visit friends and relatives). Q Quarterly Tourism Report 9

10 Interestingly, domestic tourists spent more bed nights (an increase of 12%) than previously staying at alternative establishments such as campsites, hospitals and churches. Similarly, international tourists spent more (7% up) bed nights in such places. This trend could suggest increasing price sensitivity when it comes to accommodation, and a rise in medical and religious tourism. Spend on accommodation: Among both domestic and international tourists, 14.3% less was spent on accommodation in South Africa during the first quarter of This is a total of R3.6 billion which was injected into this sector. Much of the decline came from domestic tourists, who spent 31.4% less, to reach R1.2 billion. Foreign tourists spent 2.7% less, racking up a R2.5 billion accommodation bill. European travellers spent 11.4% more on places to stay (R1.4 billion, or more than half of the total international spend on accommodation), with the Americas marginally up but other source markets showing declines. Q Quarterly Tourism Report 10

11 Domestic tourism statistics are only presently available for four of the nine provinces Gauteng, Limpopo, KwaZulu-Natal and the Western Cape but all recorded significant declines. Gauteng and KwaZulu-Natal dropped to less than half of the tourists recorded last year, likely due to the fact the Easter weekend did not fall within the period under review. Geographic spread: In the first quarter of 2017, 15.4% of international tourists visited more than one South African province during their trip. This was slightly down on last year s figure of 16%. Even though tourists spent less, they stayed longer in five provinces, particularly the Northern Cape. Five of the nine provinces recorded a drop in international tourists compared to the same period last year. These were Gauteng, Mpumalanga, KwaZulu-Natal, the North West Province and the Northern Cape. Overall, the number of bed nights grew in the Western Cape, Mpumalanga and the Northern Cape. Most of the foreign tourists who came to South Africa in the first quarter visited Gauteng (more than a million arrivals, spending R7.4 billion). The Western Cape attracted tourists (spending R5.7 billion) and Limpopo tourists (spending R2.1 billion). Collectively, these three provinces attracted 60% of international arrivals and 80% of tourism revenue for the period. Gauteng, Western Cape and Limpopo are the top 3 provincial destinations among international tourists for the first quarter of 2017, making up over 60% of the arrivals and contributing over 80% of the tourist spend. This vastly uneven spread of tourism s economic impact further illustrates the need to encourage tourists to visit more of the country s provinces, and develop more attractive tourism products and attractions in rural and remote areas. Q Quarterly Tourism Report 11

12 Transportation Sector: Tourists spent 43.4% less on transport compared to the first three months of Domestic tourists did not travel as much, and spent less than half the amount they had spent on tourism during the same time last year. In addition, the amount spent by international tourists on transport contracted by 10.5%. Major airports were busy over the first three months of the year, particularly with 5.6% more international tourists jetting in. Tourists flying in from the region remained relatively unchanged, with domestic air travel sliding by 1%. Overall, airport movements as recorded by the Airports Company of South Africa rose by 0.8%. In both cases, the drop in tourist numbers meant that less money was spent overall on transportation R3 billion, compared to R5.3 billion in the first quarter of Retail Sector: Tourists in South Africa tend to spend the largest proportion of their budgets on shopping. However, they spent 25.5% less on buying items than in the first quarter of 2016, down to R5.7 billion. There were no major shifts in the types of transport used by domestic travellers, but most options saw declines: there were fewer domestic tourists travelling by minibus, and driving private or rental cars. Commercial bus transport rose slightly. This was most marked among domestic tourists, who spent a whopping 68.2% less (R400 million). International tourists shelled out 17.2% less (dropping to R5.3 billion). More than half of the tourism money flowing into South Africa from outside its borders, or R2.4 billion, stemmed from the Africa-land region. The delayed Easter weekend, again, had a direct influence on tourists spending patterns during this quarter. Among international tourists, Uber is making steady inroads as a transport option. More foreign tourists got where they needed to via minibus, plane, train, rental cars, tour buses and hotel shuttles, but fewer used private cars, metered taxis and commercial buses to travel around the country. Furthermore, not as many chose to travel on foot or by bicycle as was previously the case. African tourists coming from air and land markets spent less (30.1% and 4.7%, respectively) on shopping. However, there was a tightening of belts from all other major international source markets too notably Europe, whose tourists spent 29.8% less in South Africa than they had in the first three months of Q Quarterly Tourism Report 12

13 Types of purchases: In general, international tourists were most likely to purchase clothing, groceries, curios and crafts during the first quarter of the year. But the picture changes slightly if divided into those from air markets and those from land markets. Air tourists opt for a broader spread of products, while land tourists focus more on buying clothing and groceries. International tourists love visiting shopping malls, but also enjoy taking in natural attractions, game reserves and urban landmarks. During the first quarter of 2017, Cape Point, Table Mountain and Camps Bay were the three most popular leisure attractions. Despite the drop-off in tourism during the quarter, the major shopping malls and districts were booming. The V&A Waterfront, the Cape Town city centre and Sandton City/Nelson Mandela Square drew the highest proportion of international tourists, and all recorded an increase in tourist foot traffic compared to last year. Apart from sampling the local shopping and nightlife, international tourists also immersed themselves in socialising, visiting sites of natural, historical or cultural significance. Leisure Sector: Tourists spent 24.3% less on leisure activities during the first quarter of 2017, down to R2.3 billion from R3.1 billion at the same time last year. Much of this slide came from domestic tourists, who spent 49.8% less, with the foreign market spending 16.2% less. Food Sector: After shopping, tourists spent the most on food during the first quarter of the year, be it on eating out or buying groceries. Altogether, R4 billion in revenue flowed into this sector. Still, this category of spending was 24% down compared to the same period last year. International tourists spent the most on food 80% of the overall total. Even so, they were constrained in their spending, laying out 10.4% less than they did the previous year at the same time, for a total of R3.3 billion. Domestic tourists spent R700 million on their culinary experiences during the same period. Q Quarterly Tourism Report 13

14 Appendix 1: Monthly Tourist Arrivals Table B COUNTRY OF RESIDENCE JAN JAN DIFF % FEB FEB DIFF % MAR MAR DIFF % JAN TO MAR DIFF % EUROPE: Austria % % % % Belgium % % % % Denmark % % % % Finland % % % % France % % % % Germany % % % % Ireland % % % % Italy % % % % The Netherlands % % % % Norway % % % % Poland % % % % Portugal % % % % Russian Federation % % % % Spain % % % % Sweden % % % % Switzerland % % % % Turkey % % % % UK % % % % Other % % % % EUROPE* % % % % NORTH AMERICA: Canada % % % % USA % % % % NORTH AMERICA % % % % CENTRAL & SOUTH AMERICA: Argentina % % % % Brazil % % % % Chile % % % % Mexico % % % % Venezuela % % % % Other % % % % CENTRAL & SOUTH AMERICA* % % % % AUSTRALASIA: Australia % % % % New Zealand % % % % Other % % % % AUSTRALASIA* % % % % ASIA: China (including Hong Kong) % % % % India % % % % Indonesia % % % % Japan % % % % South Korea % % % % Malaysia % % % % Philippines % % % % Singapore % % % % Taiwan % % % % Thailand % % % % Other % % % % ASIA* % % % % AFRICA LAND: Botswana % % % % Lesotho % % % % Malawi % % % % Mozambique % % % % Namibia % % % % Swaziland % % % % Zambia % % % % Zimbabwe % % % % TOTAL AFRICA LAND % % % % AFRICA AIR: Angola % % % % DRC % % % % Egypt % % % % Ethiopia % % % % Ghana % % % % Kenya % % % % Morocco % % % % Nigeria % % % % Senegal % % % % Tanzania % % % % Uganda % % % % Other % % % % AFRICA AIR % % % % MIDDLE EAST: Israel % % % % Saudi Arabia % % % % United Arab Emirates % % % % Other % % % % MIDDLE EAST* % % % % INDIAN OCEAN ISLANDS: Mauritius % % % % Reunion % % % % Seychelles % % % % TOTAL INDIAN OCEAN ISLANDS % % % % Unspecified % % % % GRAND TOTAL % % % % OVERSEAS TOTAL % % % % AFRICA TOTAL % % % % NOTES: OVERSEAS TOTAL IS CALCULATED BY SUBTRACTING TOTAL MAINLAND AFRICA, INDIAN OCEAN ISLANDS AND UNSPECIFIED FROM THE GRAND TOTAL AFRICA AIR TOTAL EXCLUDES INDIAN OCEAN ISLANDS AND MIDDLE EAST RKEY & CYPRUS ARE NOW ANALYSED AS EUROPE AS PER STATSSA & UNWTO)NB: REGIONS PUBLISHED IN PREVIOUS TABLE B REPORTS WILL NOT MATCH THESE FIGURES AS SUCH THIS TABLE IS THE BEGINNING OF A NEW SERIES. SOURCE: STATISTICS SA TABLE B - QUARTER TOURIST ARRIVALS ALIGNED TO STATSSA TOURISM & MIGRATION REPORTS A tourist is an overnight visitor taking a trip to a main destination outside his/her usual environment, for less than a year, for any main purpose (business, leisure or other personal purpose) other than to be employed by a resident entity in the country or place visited. JAN TO MAR 2017 COMPARED WITH JAN TO MAR 2016 Q Quarterly Tourism Report 14

15 Appendix 2: Purpose of visit PURPOSE OF VISIT (5 CATEGORIES) 2017 Leisure Business Medical Religion Other AFRICA LAND 71.4% 17.6% 2.0% 2.8% 6.2% Botswana 44.0% 32.3% 4.2% 10.8% 8.8% Lesotho 71.0% 8.5% 3.6% 5.5% 11.4% Malawi 41.2% 48.0% 0.3% 3.5% 7.0% Mozambique 84.2% 11.6% 1.1% 0.5% 2.6% Namibia 62.1% 21.0% 4.2% 0.8% 11.9% Swaziland 82.4% 8.5% 1.8% 1.4% 5.9% Zambia 28.0% 60.4% 1.4% 2.7% 7.5% Zimbabwe 72.5% 23.8% 0.6% 0.4% 2.6% AFRICA AIR 49.7% 35.5% 3.7% 1.2% 9.9% Angola 70.0% 13.5% 12.4% 4.1% Democratic Republic of Congo 55.6% 20.9% 9.5% 2.8% 11.3% Ethiopia 42.5% 31.9% 2.8% 1.2% 21.5% Ghana 38.9% 37.1% 1.3% 2.5% 20.1% Kenya 19.3% 54.0% 1.3% 0.7% 24.7% Nigeria 52.0% 35.9% 1.4% 2.0% 8.7% Tanzania 48.9% 34.5% 4.1% 0.8% 11.7% Turkey 28.6% 55.3% 3.3% 12.9% Uganda 49.6% 45.6% 2.9% 1.9% UAE 74.4% 25.6% Other Africa and Middle East 49.5% 40.5% 1.0% 1.3% 7.8% AMERICAS 71.2% 19.2% 0.3% 1.3% 8.1% Argentina 58.1% 31.8% 10.1% Brazil 75.2% 8.7% 16.1% Canada 77.6% 18.2% 1.2% 3.1% Chile 66.5% 23.8% 9.7% USA 69.9% 20.7% 0.4% 1.8% 7.3% Other Americas 76.0% 16.2% 1.0% 6.8% ASIA & AUSTRALASIA 63.4% 32.6% 0.3% 0.4% 3.3% Australia 76.3% 17.8% 1.0% 5.0% China including Hong Kong 71.1% 28.3% 0.3% 0.3% India 37.6% 54.4% 0.3% 1.1% 6.5% Japan 45.4% 49.7% 0.9% 4.0% Malaysia 79.2% 20.8% New Zealand 74.2% 17.2% 8.6% Singapore 71.9% 23.1% 5.0% South Korea 60.5% 35.5% 4.0% Other Asia and Australasia 51.5% 44.7% 1.2% 2.5% EUROPE 71.7% 23.3% 0.3% 0.3% 4.4% Austria 65.4% 32.6% 2.0% Belgium 60.5% 33.4% 1.2% 4.9% Denmark 71.7% 24.8% 0.7% 2.9% Finland 54.4% 36.5% 2.6% 6.5% France 71.0% 25.9% 0.2% 0.4% 2.5% Germany 74.2% 20.8% 0.2% 0.1% 4.8% Ireland 75.3% 19.9% 1.0% 3.8% Italy 73.0% 20.7% 2.3% 4.0% Netherlands 74.2% 19.4% 0.5% 5.9% Norway 58.3% 29.7% 12.0% Portugal 54.5% 43.8% 1.6% Russian Fed 32.5% 63.6% 3.9% Spain 47.1% 43.7% 0.8% 0.8% 7.4% Sweden 68.6% 24.6% 6.8% Switzerland 72.7% 18.8% 0.4% 8.1% UK 77.2% 18.5% 0.5% 0.4% 3.4% Other Europe 46.5% 48.6% 0.9% 3.9% ALL FOREIGN TOURISTS 70.4% 19.9% 1.6% 2.1% 6.0% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 15

16 PURPOSE OF VISIT (5 CATEGORIES) 2016 Leisure Business Medical Religion Other AFRICA LAND 66.3% 19.6% 1.7% 3.1% 9.2% Botswana 53.2% 25.2% 2.2% 9.3% 10.1% Lesotho 66.0% 11.2% 1.9% 2.9% 18.0% Malawi 37.3% 52.0% 1.2% 3.7% 5.8% Mozambique 78.2% 16.2% 0.6% 1.0% 4.1% Namibia 58.3% 25.7% 4.6% 0.9% 10.5% Swaziland 60.3% 26.2% 2.1% 2.7% 8.6% Zambia 41.0% 49.5% 0.6% 3.8% 5.2% Zimbabwe 69.2% 20.5% 1.8% 3.3% 5.2% AFRICA AIR 50.4% 33.5% 3.6% 2.0% 10.5% Angola 60.5% 19.8% 9.8% 0.4% 9.4% Democratic Republic of Congo 50.7% 18.5% 14.4% 2.5% 13.8% Ethiopia 44.7% 43.8% 11.6% Ghana 36.5% 37.7% 5.6% 8.2% 12.0% Kenya 25.8% 51.7% 0.9% 3.3% 18.3% Nigeria 52.9% 31.5% 1.1% 5.2% 9.3% Tanzania 33.3% 37.0% 5.3% 24.4% Turkey 33.0% 44.0% 2.7% 1.9% 18.4% Uganda 44.1% 52.2% 3.7% UAE 61.9% 38.1% Other Africa and Middle East 57.4% 34.0% 1.2% 0.7% 6.8% AMERICAS 68.5% 23.1% 0.1% 0.6% 7.6% Argentina 68.6% 27.7% 3.7% Brazil 57.9% 31.7% 10.4% Canada 74.0% 22.7% 0.4% 2.9% Chile 56.3% 36.8% 6.9% USA 68.6% 22.2% 0.2% 0.7% 8.2% Other Americas 60.4% 17.4% 1.2% 21.0% ASIA & AUSTRALASIA 66.7% 30.7% 0.0% 0.3% 2.3% Australia 84.7% 9.8% 0.2% 1.0% 4.4% China including Hong Kong 75.3% 24.5% 0.3% India 30.9% 65.5% 0.3% 3.4% Japan 54.8% 43.4% 1.9% Malaysia 88.8% 11.2% New Zealand 54.6% 45.4% Singapore 69.7% 25.9% 4.4% South Korea 53.6% 46.4% Other Asia and Australasia 58.6% 38.1% 3.3% EUROPE 69.5% 26.3% 0.1% 0.3% 3.7% Austria 67.0% 27.6% 5.5% Belgium 59.8% 36.7% 3.6% Denmark 62.4% 29.5% 8.1% Finland 47.9% 46.6% 5.5% France 64.7% 32.1% 0.2% 3.0% Germany 72.3% 23.5% 0.1% 4.1% Ireland 71.7% 23.0% 5.3% Italy 51.8% 35.9% 7.4% 5.0% Netherlands 73.2% 20.5% 0.5% 0.2% 5.6% Norway 66.9% 22.6% 10.4% Portugal 54.8% 41.3% 3.9% Russian Fed 13.6% 79.9% 2.1% 4.5% Spain 64.4% 33.0% 2.6% Sweden 63.3% 34.7% 2.0% Switzerland 77.4% 19.2% 3.4% UK 75.7% 21.5% 0.2% 0.2% 2.4% Other Europe 40.0% 53.8% 0.7% 5.5% ALL FOREIGN TOURISTS 66.4% 21.6% 1.4% 2.5% 8.1% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 16

17 PURPOSE OF VISIT (5 CATEGORIES) 2015 Leisure Business Medical Religion Other AFRICA LAND 77.4% 15.3% 2.6% 0.6% 4.1% Botswana 51.5% 30.9% 6.2% 3.5% 7.8% Lesotho 82.6% 11.3% 1.3% 0.6% 4.2% Malawi 33.6% 58.8% 0.8% 6.7% Mozambique 86.9% 6.2% 3.1% 0.3% 3.5% Namibia 49.7% 30.7% 5.8% 0.8% 13.0% Swaziland 79.0% 10.8% 0.5% 0.2% 9.4% Zambia 37.6% 57.2% 1.2% 1.5% 2.6% Zimbabwe 81.7% 14.0% 3.1% 0.4% 0.8% AFRICA AIR 44.8% 40.2% 2.4% 0.8% 11.8% Angola 49.9% 35.4% 2.5% 12.2% Democratic Republic of Congo 45.3% 44.0% 5.4% 5.3% Ethiopia 43.7% 36.3% 4.5% 0.9% 14.6% Ghana 45.6% 39.6% 1.3% 13.4% Kenya 17.4% 56.1% 6.8% 19.7% Nigeria 58.0% 30.6% 2.4% 1.5% 7.4% Tanzania 23.4% 47.0% 5.5% 24.2% Turkey 30.9% 47.2% 2.1% 19.7% Uganda 52.2% 38.2% 9.7% UAE 56.9% 41.1% 2.0% Other Africa and Middle East 46.5% 41.6% 0.7% 1.5% 9.7% AMERICAS 66.8% 23.8% 0.2% 0.2% 9.0% Argentina 60.4% 33.1% 6.4% Brazil 62.3% 27.9% 0.7% 9.1% Canada 73.5% 18.4% 0.5% 7.6% Chile 50.6% 40.7% 8.8% USA 66.8% 23.8% 0.1% 0.3% 9.0% Other Americas 43.6% 36.4% 20.0% ASIA & AUSTRALASIA 56.7% 37.6% 0.5% 0.1% 5.1% Australia 80.3% 14.8% 1.1% 0.3% 3.6% China including Hong Kong 49.2% 44.9% 5.9% India 39.6% 55.8% 0.7% 3.9% Japan 39.2% 55.4% 0.8% 4.6% Malaysia 35.9% 59.5% 4.6% New Zealand 48.4% 45.3% 6.3% Singapore 83.3% 12.0% 4.6% South Korea 52.6% 43.2% 4.1% Other Asia and Australasia 48.4% 40.6% 0.3% 10.8% EUROPE 68.6% 22.2% 0.3% 8.9% Austria 60.3% 32.4% 1.2% 6.0% Belgium 58.3% 30.6% 11.2% Denmark 70.3% 17.7% 12.0% Finland 57.5% 32.7% 1.1% 8.8% France 57.1% 30.2% 0.6% 12.1% Germany 67.2% 23.4% 0.2% 9.2% Ireland 77.4% 8.3% 14.3% Italy 54.0% 39.4% 6.6% Netherlands 81.0% 11.2% 0.7% 7.0% Norway 75.4% 17.1% 7.5% Portugal 66.3% 30.5% 3.2% Russian Fed 25.2% 68.0% 6.7% Spain 60.4% 30.3% 9.3% Sweden 62.6% 19.8% 0.7% 16.9% Switzerland 74.4% 14.7% 0.7% 10.1% UK 74.4% 18.5% 0.2% 6.9% Other Europe 52.0% 33.7% 0.2% 14.1% ALL FOREIGN TOURISTS 73.6% 18.4% 2.1% 0.5% 5.4% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 17

18 Appendix 3: Length of stay AVERAGE LENGTH OF STAY AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Q Quarterly Tourism Report 18

19 Appendix 4: Age profile AGE OF RESPONDENTS years years years years years 65+ years AFRICA LAND 15.6% 37.5% 31.2% 9.5% 3.0% 1.1% Botswana 5.2% 32.5% 36.3% 15.4% 5.2% 2.6% Lesotho 31.9% 34.6% 20.0% 7.8% 2.2% 1.5% Malawi 5.4% 33.6% 43.9% 8.4% 4.3% 1.6% Mozambique 9.6% 40.7% 35.0% 8.9% 2.0% 0.1% Namibia 5.3% 24.3% 24.0% 21.7% 12.7% 6.1% Swaziland 22.0% 48.8% 20.3% 6.2% 1.5% 0.2% Zambia 2.1% 26.0% 48.9% 14.4% 6.1% 0.7% Zimbabwe 7.4% 37.4% 40.2% 9.8% 3.1% 0.8% AFRICA AIR 6.1% 28.4% 33.3% 17.7% 5.2% 1.6% Angola 7.7% 41.3% 28.8% 15.7% 4.5% 1.0% Democratic Republic of Congo 2.9% 23.8% 31.3% 23.9% 11.5% 4.7% Ethiopia 1.7% 30.9% 37.3% 9.5% 3.3% 6.0% Ghana 4.9% 27.0% 36.1% 14.6% 8.9% 1.1% Kenya 4.0% 22.8% 32.6% 19.8% 4.5% 1.7% Nigeria 3.8% 27.2% 35.2% 15.9% 2.9% 1.1% Tanzania 6.6% 26.6% 35.9% 17.5% 6.7% 0.8% Turkey 6.1% 26.2% 36.8% 12.9% 9.4% Uganda 13.3% 32.3% 34.3% 17.1% 2.9% UAE 64.6% 23.0% 6.2% Other Africa and Middle East 6.9% 24.5% 33.6% 19.7% 4.9% 1.7% AMERICAS 13.2% 28.7% 25.1% 16.2% 8.2% 7.1% Argentina 19.2% 27.0% 29.3% 16.2% 3.6% 3.1% Brazil 19.2% 45.1% 21.3% 6.8% 2.9% 3.8% Canada 10.2% 24.5% 18.3% 19.5% 17.1% 9.5% Chile 10.5% 31.3% 35.8% 22.3% USA 12.1% 25.7% 27.1% 17.1% 8.1% 8.1% Other Americas 13.8% 38.7% 17.5% 23.8% 0.6% 0.9% ASIA & AUSTRALASIA 7.1% 25.3% 38.9% 18.9% 4.2% 2.4% Australia 12.0% 24.8% 30.8% 16.6% 7.3% 7.0% China including Hong Kong 2.4% 23.2% 53.4% 19.0% 1.0% 0.5% India 5.5% 29.5% 36.1% 14.5% 5.8% 1.0% Japan 8.4% 27.5% 37.9% 18.3% 4.0% 0.9% Malaysia 9.1% 17.5% 34.4% 31.8% 1.4% New Zealand 28.1% 33.6% 20.3% 4.7% 13.3% Singapore 9.3% 26.9% 26.5% 28.0% 3.6% 4.3% South Korea 16.0% 37.5% 18.4% 7.5% 8.1% 3.5% Other Asia and Australasia 4.7% 24.8% 33.6% 26.7% 4.2% 0.8% EUROPE 11.0% 26.8% 24.8% 17.7% 10.0% 8.3% Austria 5.5% 31.7% 37.1% 10.6% 7.1% 5.9% Belgium 8.5% 26.7% 29.9% 16.4% 9.1% 7.7% Denmark 12.9% 18.8% 18.0% 24.7% 17.9% 6.7% Finland 7.7% 41.4% 32.4% 10.3% 5.7% France 7.8% 28.4% 24.0% 17.7% 11.0% 10.0% Germany 15.3% 26.0% 21.9% 19.8% 9.7% 6.0% Ireland 6.7% 33.2% 28.0% 14.1% 12.3% 3.7% Italy 5.0% 22.5% 34.4% 20.1% 5.7% 12.3% Netherlands 12.4% 30.2% 25.0% 17.3% 8.6% 6.1% Norway 16.7% 30.0% 21.8% 14.9% 6.0% 9.3% Portugal 5.8% 27.3% 34.7% 19.8% 5.8% 5.8% Russian Fed 3.5% 24.0% 35.9% 26.3% 8.6% Spain 5.8% 29.7% 29.1% 26.9% 3.4% 4.0% Sweden 15.5% 22.4% 21.8% 13.6% 17.2% 6.4% Switzerland 15.2% 28.2% 27.3% 14.6% 9.3% 5.4% UK 9.5% 24.7% 24.1% 17.2% 10.6% 12.1% Other Europe 7.5% 38.7% 29.4% 14.2% 5.8% 2.4% ALL FOREIGN TOURISTS 14.0% 34.4% 30.2% 11.9% 4.6% 2.7% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 19

20 AGE OF RESPONDENTS years years years years years 65+ years AFRICA LAND 13.3% 35.0% 29.8% 12.2% 3.6% 2.0% Botswana 5.1% 36.1% 31.7% 14.9% 4.3% 1.9% Lesotho 23.7% 34.4% 21.5% 7.5% 3.6% 3.3% Malawi 4.9% 25.3% 47.1% 17.0% 2.3% 1.5% Mozambique 12.7% 38.3% 29.0% 10.9% 1.7% 1.9% Namibia 5.1% 20.9% 21.4% 21.5% 14.8% 8.3% Swaziland 16.4% 42.2% 24.0% 12.2% 3.7% 0.6% Zambia 3.7% 21.4% 47.0% 19.0% 3.9% 0.8% Zimbabwe 7.6% 33.2% 37.8% 14.8% 3.8% 1.2% AFRICA AIR 7.4% 30.5% 34.7% 16.5% 4.7% 1.7% Angola 6.3% 34.7% 35.0% 16.8% 5.1% 2.2% Democratic Republic of Congo 4.1% 20.2% 38.8% 22.1% 11.9% 2.0% Ethiopia 26.1% 32.3% 23.9% 6.2% 3.8% Ghana 5.4% 34.6% 27.2% 15.3% 1.4% 3.8% Kenya 5.8% 38.1% 31.2% 15.1% 5.0% Nigeria 4.5% 33.0% 36.7% 13.9% 4.1% 0.4% Tanzania 4.1% 38.4% 36.4% 10.6% 1.3% 1.4% Turkey 2.1% 33.7% 37.4% 10.7% 4.2% Uganda 3.7% 21.1% 45.7% 26.7% 2.8% UAE 11.9% 74.3% 13.8% Other Africa and Middle East 12.4% 26.4% 32.5% 17.2% 4.8% 2.5% AMERICAS 11.6% 25.6% 24.9% 18.4% 10.3% 6.9% Argentina 25.4% 37.9% 24.6% 2.8% 5.6% Brazil 18.3% 36.6% 25.4% 7.7% 9.9% Canada 6.6% 21.1% 25.0% 22.2% 14.4% 7.7% Chile 21.1% 55.2% 5.1% 4.5% 7.1% 2.5% USA 11.4% 23.7% 25.0% 19.9% 9.8% 7.8% Other Americas 8.4% 59.6% 24.0% 1.5% 4.5% 2.0% ASIA & AUSTRALASIA 5.6% 31.0% 34.9% 17.1% 6.8% 3.4% Australia 12.1% 26.4% 27.9% 18.2% 7.8% 5.6% China including Hong Kong 37.4% 38.1% 15.4% 5.1% 3.6% India 5.7% 31.9% 38.5% 17.7% 3.6% 0.6% Japan 6.8% 23.0% 39.3% 20.2% 6.7% 3.1% Malaysia 3.0% 19.0% 34.0% 18.9% 16.3% 8.7% New Zealand 23.6% 48.3% 24.1% 4.1% Singapore 13.9% 26.3% 22.7% 18.2% 17.3% 1.6% South Korea 6.8% 31.1% 25.4% 12.1% 22.5% Other Asia and Australasia 5.6% 32.7% 38.6% 14.9% 4.0% 2.2% EUROPE 8.6% 28.0% 27.7% 18.2% 9.0% 7.5% Austria 10.5% 36.3% 31.8% 11.3% 4.3% 5.8% Belgium 5.5% 31.0% 27.3% 21.7% 10.2% 3.7% Denmark 17.2% 23.3% 23.0% 21.9% 8.1% 6.5% Finland 8.5% 41.6% 30.0% 14.1% 5.9% France 5.8% 27.8% 28.5% 20.7% 10.3% 6.3% Germany 12.4% 27.9% 23.0% 18.8% 9.2% 7.8% Ireland 6.2% 35.3% 25.5% 13.5% 11.5% 5.3% Italy 3.4% 24.1% 37.8% 24.5% 7.2% 1.8% Netherlands 9.0% 30.8% 24.4% 19.9% 9.5% 6.4% Norway 17.4% 25.8% 31.4% 7.2% 10.2% 8.0% Portugal 1.9% 34.1% 38.7% 11.3% 6.8% 7.1% Russian Fed 2.3% 18.7% 42.6% 29.5% 6.9% Spain 6.1% 36.7% 38.9% 15.0% 0.8% 2.5% Sweden 4.4% 25.4% 25.0% 24.7% 12.4% 7.3% Switzerland 9.0% 26.6% 31.0% 17.8% 10.9% 4.1% UK 7.5% 26.4% 29.1% 16.1% 9.1% 10.2% Other Europe 8.4% 30.0% 27.8% 25.7% 5.3% 2.4% ALL FOREIGN TOURISTS 12.0% 33.3% 29.6% 13.7% 4.8% 3.1% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 20

21 AGE OF RESPONDENTS years years years years years 65+ years AFRICA LAND 11.4% 36.5% 34.2% 13.2% 3.4% 1.3% Botswana 1.9% 16.0% 63.4% 15.9% 2.5% 0.5% Lesotho 15.6% 42.1% 21.1% 13.8% 5.9% 1.4% Malawi 0.4% 26.1% 52.3% 18.4% 2.6% 0.2% Mozambique 17.5% 49.4% 26.4% 6.0% 0.8% 0.0% Namibia 6.6% 21.9% 32.7% 28.5% 4.8% 5.3% Swaziland 31.0% 43.7% 15.5% 6.5% 2.2% 1.1% Zambia 3.3% 22.3% 59.9% 10.7% 3.4% 0.1% Zimbabwe 1.0% 29.5% 45.8% 17.6% 3.9% 2.1% AFRICA AIR 5.9% 25.4% 41.5% 16.8% 5.4% 1.5% Angola 12.8% 28.7% 35.8% 10.2% 4.9% 0.8% Democratic Republic of Congo 2.6% 20.6% 42.6% 20.7% 12.2% Ethiopia 4.5% 25.3% 43.5% 20.3% 5.6% Ghana 5.6% 38.3% 41.3% 13.5% 0.6% Kenya 0.7% 19.2% 56.4% 16.4% 4.0% 1.2% Nigeria 6.2% 25.3% 41.7% 16.7% 6.2% 1.9% Tanzania 1.3% 19.3% 43.2% 25.5% 7.3% 2.0% Turkey 2.1% 25.7% 52.3% 12.0% 4.1% 1.9% Uganda 3.5% 18.8% 47.5% 17.5% 2.1% UAE 2.8% 31.8% 37.6% 12.7% 3.1% 0.5% Other Africa and Middle East 5.8% 26.1% 38.2% 18.8% 5.3% 2.5% AMERICAS 8.7% 21.2% 28.2% 21.0% 9.1% 7.1% Argentina 7.0% 25.4% 41.2% 16.1% 9.1% 1.1% Brazil 4.9% 31.7% 42.3% 16.1% 3.7% 1.3% Canada 7.9% 24.0% 22.2% 19.8% 7.9% 6.6% Chile 5.4% 14.9% 41.8% 27.6% 10.4% USA 9.5% 19.4% 27.4% 21.8% 10.0% 8.3% Other Americas 7.8% 19.1% 31.1% 22.7% 6.4% 2.5% ASIA & AUSTRALASIA 6.6% 24.3% 35.1% 19.7% 6.0% 3.6% Australia 8.9% 18.4% 30.1% 22.6% 8.0% 7.0% China including Hong Kong 6.8% 30.2% 34.3% 17.3% 4.5% 2.2% India 4.9% 28.5% 41.6% 17.3% 4.3% 1.7% Japan 3.9% 22.9% 30.1% 19.4% 5.9% 0.7% Malaysia 4.5% 24.4% 43.4% 15.2% 6.6% 3.5% New Zealand 1.7% 16.9% 50.0% 25.0% 3.4% 2.5% Singapore 7.7% 14.8% 35.9% 25.9% 9.7% 4.8% South Korea 3.6% 24.5% 39.0% 18.9% 4.6% 0.4% Other Asia and Australasia 6.2% 24.8% 33.8% 20.8% 6.0% 2.9% EUROPE 8.7% 23.2% 25.0% 18.2% 8.8% 8.8% Austria 6.3% 19.8% 41.1% 22.5% 5.4% 4.8% Belgium 4.9% 11.9% 37.5% 26.3% 8.8% 10.1% Denmark 13.3% 33.4% 10.3% 16.5% 5.7% 8.1% Finland 10.1% 23.4% 37.5% 8.8% 10.2% 4.4% France 8.1% 24.9% 27.2% 17.9% 9.1% 12.5% Germany 10.4% 21.5% 23.4% 20.8% 9.2% 8.4% Ireland 9.4% 30.0% 11.5% 25.5% 5.2% Italy 6.6% 18.6% 36.9% 16.2% 4.5% 5.0% Netherlands 6.9% 24.0% 16.3% 16.8% 12.6% 14.2% Norway 12.0% 30.2% 21.4% 12.4% 3.6% 10.1% Portugal 6.5% 20.4% 31.0% 21.6% 8.5% 3.6% Russian Fed 2.1% 20.7% 40.1% 26.4% 7.1% 2.8% Spain 6.3% 19.3% 43.6% 10.0% 5.4% 1.0% Sweden 9.7% 27.0% 30.2% 21.1% 7.5% 3.8% Switzerland 7.3% 24.1% 27.9% 13.8% 12.2% 2.4% UK 8.6% 23.8% 22.6% 16.6% 9.6% 10.1% Other Europe 8.6% 22.6% 37.5% 19.8% 4.0% 3.9% ALL FOREIGN TOURISTS 10.5% 32.9% 32.7% 14.6% 4.6% 2.8% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 21

22 Appendix 5: Repeater rate REPEATER CATEGORIES 2017 First time 2-3 times 4-5 times 6-9 times 10 or more times AFRICA LAND 3.5% 8.7% 10.8% 15.2% 61.7% Botswana 0.4% 2.5% 2.3% 3.9% 90.9% Lesotho 25.1% 47.6% 10.5% 14.2% 2.5% Malawi 14.3% 18.0% 16.5% 16.3% 34.9% Mozambique 3.3% 10.0% 10.0% 10.3% 66.4% Namibia 3.2% 16.1% 17.3% 23.9% 39.4% Swaziland 0.7% 2.8% 4.6% 6.3% 85.6% Zambia 6.3% 6.6% 13.7% 19.4% 54.0% Zimbabwe 2.2% 6.4% 17.6% 28.6% 45.2% AFRICA AIR 32.2% 25.1% 14.9% 11.0% 16.8% Angola 25.9% 19.5% 10.4% 11.6% 32.6% Democratic Republic of Congo 19.8% 17.1% 11.5% 21.0% 30.5% Ethiopia 36.0% 34.3% 12.6% 8.9% 8.2% Ghana 39.3% 19.4% 18.5% 11.4% 11.3% Kenya 23.5% 29.6% 16.3% 12.4% 18.3% Nigeria 36.6% 30.0% 17.3% 7.0% 9.2% Tanzania 20.8% 21.9% 20.8% 15.8% 20.7% Turkey 32.1% 22.6% 22.6% 11.0% 11.7% Uganda 54.4% 35.2% 6.7% 1.9% 1.9% UAE 52.0% 11.2% 18.0% 18.8% Other Africa and Middle East 35.3% 25.8% 15.1% 10.8% 13.0% AMERICAS 63.9% 18.5% 7.4% 5.7% 4.4% Argentina 59.0% 26.5% 6.2% 3.6% 4.7% Brazil 85.4% 7.8% 0.9% 3.0% 2.9% Canada 65.4% 19.1% 6.1% 5.9% 3.4% Chile 80.3% 10.9% 6.4% 2.3% USA 58.2% 20.7% 9.4% 6.7% 5.0% Other Americas 78.3% 9.5% 2.5% 4.3% 5.4% ASIA & AUSTRALASIA 49.4% 30.5% 10.7% 5.6% 3.8% Australia 37.0% 24.2% 18.3% 13.9% 6.6% China including Hong Kong 56.6% 34.6% 6.0% 0.8% 1.9% India 48.0% 29.3% 13.1% 5.0% 4.6% Japan 55.5% 33.3% 9.4% 0.9% 0.9% Malaysia 54.6% 35.8% 5.8% 1.4% 2.4% New Zealand 63.3% 20.3% 3.9% 4.7% 7.8% Singapore 30.1% 42.0% 8.7% 12.1% 7.1% South Korea 62.0% 18.0% 8.5% 7.5% 4.0% Other Asia and Australasia 55.6% 30.5% 7.2% 4.4% 2.3% EUROPE 51.4% 23.6% 11.6% 7.3% 6.2% Austria 47.5% 32.3% 10.4% 5.3% 4.5% Belgium 51.3% 25.7% 14.8% 5.3% 2.9% Denmark 57.1% 20.2% 11.0% 4.2% 7.5% Finland 57.6% 31.4% 2.0% 4.5% 4.5% France 63.6% 20.3% 8.7% 4.1% 3.3% Germany 58.2% 20.4% 11.7% 5.5% 4.1% Ireland 43.5% 23.7% 10.4% 11.4% 11.0% Italy 66.5% 20.8% 6.0% 4.5% 2.2% Netherlands 55.8% 22.7% 8.6% 6.9% 6.0% Norway 66.9% 20.0% 11.4% 1.7% Portugal 34.7% 30.6% 16.5% 13.2% 4.9% Russian Fed 41.0% 32.6% 14.3% 7.6% 4.5% Spain 38.2% 42.8% 12.6% 6.3% Sweden 66.2% 17.7% 2.8% 4.4% 9.0% Switzerland 64.2% 19.2% 8.1% 5.7% 2.7% UK 37.0% 26.4% 15.3% 11.1% 10.2% Other Europe 60.4% 26.0% 8.1% 4.2% 1.2% ALL FOREIGN TOURISTS 24.0% 15.3% 11.0% 11.8% 37.9% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 22

23 REPEATER CATEGORIES 2016 First time 2-3 times 4-5 times 6-9 times 10 or more times AFRICA LAND 3.0% 10.5% 8.9% 14.2% 63.4% Botswana 0.3% 2.2% 2.1% 3.0% 92.5% Lesotho 9.2% 36.9% 23.1% 14.9% 15.9% Malawi 3.3% 12.4% 12.2% 21.1% 51.0% Mozambique 4.9% 13.4% 11.6% 14.6% 55.5% Namibia 1.7% 20.5% 22.4% 15.2% 40.2% Swaziland 0.9% 3.2% 2.8% 10.0% 83.1% Zambia 3.4% 14.2% 7.9% 20.8% 53.6% Zimbabwe 2.8% 9.7% 8.7% 21.8% 56.9% AFRICA AIR 33.7% 27.2% 13.8% 10.1% 15.2% Angola 21.0% 20.7% 16.7% 13.6% 28.0% Democratic Republic of Congo 27.9% 15.8% 14.6% 9.6% 32.1% Ethiopia 26.2% 43.8% 13.9% 6.1% 10.0% Ghana 33.3% 31.6% 17.8% 7.9% 9.4% Kenya 30.9% 29.3% 12.3% 14.0% 13.6% Nigeria 40.0% 30.7% 13.3% 5.9% 10.0% Tanzania 24.3% 27.9% 13.2% 21.3% 13.3% Turkey 24.7% 28.8% 17.2% 18.3% 11.0% Uganda 65.6% 18.2% 8.5% 5.7% 2.0% UAE 38.1% 50.0% 11.9% Other Africa and Middle East 35.8% 29.0% 13.0% 8.5% 13.6% AMERICAS 68.3% 18.8% 7.0% 2.8% 3.0% Argentina 76.0% 13.7% 7.4% 2.8% Brazil 73.4% 14.3% 3.1% 3.3% 5.9% Canada 72.9% 16.1% 5.6% 2.1% 3.4% Chile 77.3% 5.1% 8.0% 9.6% USA 65.8% 20.5% 7.8% 2.9% 2.9% Other Americas 90.2% 5.7% 2.1% 2.0% ASIA & AUSTRALASIA 47.3% 30.7% 9.5% 8.3% 4.1% Australia 35.4% 24.9% 16.0% 17.2% 6.6% China including Hong Kong 58.4% 33.8% 3.0% 4.3% 0.6% India 42.7% 32.4% 12.3% 6.7% 6.0% Japan 50.3% 28.5% 10.7% 6.8% 3.7% Malaysia 52.3% 32.8% 4.9% 4.8% 5.3% New Zealand 50.8% 15.9% 24.6% 5.9% 2.7% Singapore 39.6% 25.3% 18.7% 10.7% 5.8% South Korea 55.4% 12.5% 4.3% 4.3% 23.6% Other Asia and Australasia 45.2% 40.0% 6.5% 5.8% 2.4% EUROPE 51.5% 25.7% 9.9% 6.8% 6.0% Austria 64.9% 22.1% 4.4% 4.3% 4.4% Belgium 60.8% 23.1% 9.2% 3.2% 3.8% Denmark 68.4% 12.8% 11.1% 5.3% 2.4% Finland 57.8% 36.5% 2.8% 2.9% France 59.4% 25.9% 9.6% 2.8% 2.3% Germany 54.6% 24.8% 9.2% 6.7% 4.8% Ireland 51.7% 18.7% 12.8% 9.3% 7.4% Italy 67.2% 23.7% 5.7% 1.3% 2.1% Netherlands 58.7% 23.1% 8.0% 5.5% 4.7% Norway 71.7% 23.3% 4.0% 1.1% Portugal 51.9% 33.6% 6.9% 3.7% 4.0% Russian Fed 42.4% 42.3% 6.8% 8.5% Spain 65.4% 28.9% 5.7% Sweden 61.1% 28.5% 5.0% 1.2% 4.2% Switzerland 67.1% 16.0% 6.7% 1.9% 8.3% UK 36.7% 29.1% 13.5% 11.2% 9.5% Other Europe 63.9% 22.0% 7.6% 2.7% 3.8% ALL FOREIGN TOURISTS 21.1% 16.2% 9.3% 11.4% 41.9% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 23

24 REPEATER CATEGORIES 2015 First time 2-3 times 4-5 times 6-9 times 10 or more times AFRICA LAND 0.4% 2.9% 8.4% 15.0% 73.2% Botswana 0.1% 2.4% 1.3% 1.1% 95.1% Lesotho 0.2% 1.0% 0.6% 5.1% 93.1% Malawi 6.6% 7.9% 4.9% 8.0% 72.5% Mozambique 0.1% 3.1% 35.3% 56.6% 5.0% Namibia 0.4% 5.4% 4.8% 9.1% 80.3% Swaziland 1.1% 0.4% 0.9% 97.6% Zambia 1.9% 16.9% 10.0% 7.3% 63.9% Zimbabwe 0.3% 3.2% 2.0% 5.8% 88.7% AFRICA AIR 21.7% 39.1% 21.7% 11.0% 6.6% Angola 12.7% 47.9% 18.6% 14.5% 6.4% Democratic Republic of Congo 8.6% 36.2% 25.3% 17.4% 12.6% Ethiopia 15.9% 46.4% 16.8% 13.9% 7.0% Ghana 32.0% 32.8% 17.3% 10.6% 7.4% Kenya 13.3% 46.1% 24.5% 6.5% 9.6% Nigeria 26.6% 32.9% 23.0% 8.5% 9.0% Tanzania 9.9% 39.4% 26.1% 15.8% 8.8% Turkey 12.6% 44.8% 27.3% 10.9% 4.4% Uganda 65.8% 20.7% 10.3% 2.3% 1.0% UAE 30.6% 34.2% 24.1% 6.5% 4.6% Other Africa and Middle East 25.5% 38.8% 22.2% 9.9% 3.6% AMERICAS 55.2% 27.0% 12.7% 3.7% 1.3% Argentina 37.0% 35.3% 21.3% 6.4% Brazil 48.9% 31.9% 11.8% 5.8% 1.6% Canada 63.9% 19.4% 13.5% 1.8% 1.5% Chile 50.0% 36.0% 11.0% 3.0% USA 54.5% 27.8% 12.4% 3.9% 1.3% Other Americas 49.7% 31.9% 14.0% 3.2% 1.2% ASIA & AUSTRALASIA 32.8% 38.8% 15.8% 8.1% 4.4% Australia 27.3% 43.5% 13.9% 10.8% 4.6% China including Hong Kong 28.5% 38.2% 17.6% 10.0% 5.7% India 37.0% 38.1% 15.8% 5.1% 4.0% Japan 37.5% 30.8% 16.0% 12.7% 3.0% Malaysia 49.0% 36.6% 11.6% 0.6% 2.2% New Zealand 17.2% 55.1% 17.9% 6.0% 3.8% Singapore 47.6% 27.6% 16.3% 4.6% 3.8% South Korea 41.5% 36.5% 13.1% 5.1% 3.8% Other Asia and Australasia 35.5% 37.4% 18.7% 4.5% 3.9% EUROPE 49.5% 25.4% 12.3% 8.2% 4.6% Austria 54.7% 28.8% 7.8% 7.5% 1.2% Belgium 49.1% 25.4% 10.4% 10.4% 4.6% Denmark 70.6% 15.6% 9.4% 2.4% 2.1% Finland 71.2% 18.9% 4.4% 4.4% 1.1% France 52.7% 26.6% 12.1% 8.1% 0.6% Germany 53.3% 23.2% 10.2% 8.7% 4.6% Ireland 42.5% 16.7% 29.7% 3.1% 8.0% Italy 62.7% 24.1% 8.1% 3.1% 2.0% Netherlands 52.2% 21.8% 10.2% 8.1% 7.7% Norway 67.4% 18.0% 5.7% 4.9% 4.1% Portugal 46.6% 29.7% 16.6% 6.2% 1.0% Russian Fed 50.6% 29.8% 13.0% 6.6% Spain 68.7% 19.0% 4.0% 7.3% 1.0% Sweden 54.2% 31.7% 9.6% 4.4% Switzerland 59.3% 21.1% 8.8% 9.5% 1.4% UK 37.6% 29.1% 16.0% 10.3% 7.1% Other Europe 66.0% 22.9% 7.0% 3.4% 0.7% ALL FOREIGN TOURISTS 12.4% 10.1% 10.0% 13.1% 54.4% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 24

25 Appendix 6: Bednights per province Q Quarterly Tourism Report 25

26 PROVINCIAL DISTRIBUTION - BEDNIGHTS 2017 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 26

27 PROVINCIAL DISTRIBUTION - BEDNIGHTS 2016 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 27

28 PROVINCIAL DISTRIBUTION - BEDNIGHTS 2015 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Q Quarterly Tourism Report 28

29 PROVINCIAL DISTRIBUTION - FORMAL BEDNIGHTS 2017 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Formal Bednights = Hotels, B&Bs, Guesthouses, Self-catering units, Game Lodges and Backpackers Q Quarterly Tourism Report 29

30 PROVINCIAL DISTRIBUTION - FORMAL BEDNIGHTS 2016 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE 700 Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Formal Bednights = Hotels, B&Bs, Guesthouses, Self-catering units, Game Lodges and Backpackers Q Quarterly Tourism Report 30

31 PROVINCIAL DISTRIBUTION - FORMAL BEDNIGHTS 2015 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Formal Bednights = Hotels, B&Bs, Guesthouses, Self-catering units, Game Lodges and Backpackers Q Quarterly Tourism Report 31

32 ACCOMMODATION USAGE - ALL FOREIGN VISITORS 2017 Hotels Guest House B&B Self catering Game Lodge Backpacker Camping Train/ship Hospital Friends and family AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Other Q Quarterly Tourism Report 32

33 ACCOMMODATION USAGE - ALL FOREIGN VISITORS 2016 Hotels Guest House B&B Self catering Game Lodge Backpacker Camping Train/ship Hospital Friends and family AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Other Q Quarterly Tourism Report 33

34 ACCOMMODATION USAGE - ALL FOREIGN VISITORS 2015 Hotels Guest House B&B Self catering Game Lodge Backpacker Camping Train/ship Hospital Friends and family AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation Other Q Quarterly Tourism Report 34

35 Appendix 7: Provincial distribution (Share of arrivals) PROVINCIAL DISTRIBUTION - SHARE OF ARRIVALS* 2017 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that no arrivals for that province from that country Q Quarterly Tourism Report 35

36 PROVINCIAL DISTRIBUTION - SHARE OF ARRIVALS* 2016 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that no arrivals for that province from that country Q Quarterly Tourism Report 36

37 PROVINCIAL DISTRIBUTION - SHARE OF ARRIVALS* 2015 Gauteng Western Cape Eastern Cape Kwazulu Natal Mpumalanga Limpopo North West Northern Cape Free State AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Blank cells indicate that no arrivals for that province from that country Q Quarterly Tourism Report 37

38 Appendix 8: Quarterly Spend Tables ESTIMATED TFDS (including Capital Expenditure) in SA Q TFDS (including Capital) R R R Change 41.11% % ESTIMATED TFDS (excluding Capital Expenditure) in SA Q TFDS (excluding Capital) R R R Change 38.14% % ESTIMATED TFDS (excluding Capital Expenditure) by CATEGORY IN BILLIONS Q % Change Accommodation R 1.9 R 2.5 R % Transport R 1.5 R 1.8 R % Food and Drink R 2.0 R 3.7 R % Leisure R 1.9 R 2.3 R % Medical R 0.1 R 0.2 R % Shopping R 6.1 R 6.4 R % Resell R 2.2 R 3.4 R % Other R 0.4 R 1.6 R % TFDS (excluding Capital Expenditure) IN BILLIONS by REGION Q % Change Africa Land R 8.0 R 9.5 R % Africa Air R 1.1 R 1.8 R % Americas R 1.0 R 2.0 R % Asia & Australasia R 0.9 R 1.4 R % Europe R 5.3 R 7.7 R % AVERAGE TFDS (excluding Capital Expenditure) by REGION Q % Change Africa Land R R R % Africa Air R R R % Americas R R R % Asia & Australasia R R R % Europe R R R % ESTIMATED TFDS (excluding Capital Expenditure) by CATEGORY IN BILLIONS: AFRICA LAND Q % Change Accommodation R 0.5 R 0.5 R % Transport R 0.8 R 0.6 R % Food and Drink R 0.6 R 0.7 R % Leisure R 0.2 R 0.4 R % Medical R 0.1 R 0.1 R % Shopping R 3.5 R 2.5 R % Resell R 2.2 R 3.4 R % Other R 0.2 R 1.1 R % ESTIMATED TFDS (excluding Capital Expenditure) by CATEGORY IN BILLIONS: AIR MARKETS Q % Change Accommodation R 1.4 R 2.1 R % Transport R 0.6 R 1.2 R % Food and Drink R 1.4 R 3.0 R % Leisure R 1.8 R 2.0 R % Medical R 0.1 R 0.1 R % Shopping R 2.6 R 3.9 R % Resell R 0.0 R 0.1 R % Other R 0.2 R 0.5 R % Q Quarterly Tourism Report 38

39 ESTIMATED TFDS (excluding Capital Expenditure) IN BILLIONS by PROVINCES Q % Change Gauteng R 6.2 R 9.8 R % Western Cape R 4.1 R 5.6 R % Eastern Cape R 0.7 R 1.0 R % Kwa Zulu Natal R 1.0 R 1.3 R % Mpumalanga R 1.4 R 1.6 R % Limpopo R 2.1 R 2.1 R % North West R 0.3 R 0.5 R % Northern Cape R 0.2 R 0.2 R % Free State R 0.4 R 0.3 R % MAJOR CURRENCY AVERAGE EXCHANGE RATE Q % Change British Pound R R R % Euro R R R % US Dollar R R R % Australia Dollar R 9.23 R R % Canada Dollar R 9.47 R R % Brazil Real R 4.11 R 4.05 R % Chinese Yaun R 1.91 R 2.42 R % Botswana Pula R 1.19 R 1.38 R % India Rupee R 0.19 R 0.23 R % Mozambique Metical R 0.35 R 0.33 R % Kenya Shilling R 0.13 R 0.15 R % Japan Yen R 0.10 R 0.14 R % Angola Kwanza R 0.11 R 0.10 R % Nigeria Naira R 0.06 R 0.08 R % DRC Franc R 0.01 R 0.02 R % Q Quarterly Tourism Report 39

40 Appendix 11: Activities undertaken in South Africa Shopping Nightlife Eating out Entertainment Social Visiting natural attractions ACTIVITIES UNDERTAKEN WHILE IN SOUTH AFRICA 2017 Cultural, historical and heritage Beach Wildlife Business Church Adventure Theme parks Trading AFRICA LAND 65.0% 32.8% 24.1% 4.6% 43.7% 3.0% 5.4% 3.2% 0.5% 3.9% 7.7% 0.4% 1.2% 4.7% 2.6% 3.2% Botswana 41.7% 60.2% 50.3% 2.4% 30.3% 1.4% 1.4% 3.8% 0.4% 7.3% 15.0% 1.0% 0.8% 12.2% 3.8% 3.5% Lesotho 35.4% 21.3% 12.0% 2.8% 46.6% 2.4% 0.2% 1.1% 0.3% 1.6% 12.0% 0.2% 0.5% 1.2% 3.1% 5.3% Malawi 77.9% 37.4% 32.6% 4.7% 26.3% 1.1% 1.9% 2.2% 0.3% 12.2% 10.8% 0.2% 1.1% 15.3% 4.9% 0.5% Mozambique 75.2% 24.1% 11.6% 8.4% 87.5% 7.6% 24.2% 1.0% 0.6% 3.3% 5.0% 0.2% 3.6% 4.4% 1.6% 2.3% Namibia 43.9% 39.0% 31.4% 2.4% 50.0% 16.2% 1.8% 18.6% 2.5% 15.9% 4.6% 2.8% 0.9% 0.2% 8.6% 3.1% Swaziland 68.2% 35.7% 29.8% 2.5% 43.6% 0.7% 0.6% 8.0% 0.2% 2.4% 1.9% 0.7% 0.8% 3.0% 1.0% Zambia 82.1% 48.9% 40.9% 5.5% 25.4% 2.2% 2.2% 2.7% 1.5% 15.4% 6.3% 0.2% 2.3% 24.6% 4.4% 4.0% Zimbabwe 89.6% 39.1% 32.0% 5.1% 18.4% 0.7% 1.6% 3.2% 0.4% 3.6% 6.1% 0.5% 0.7% 5.8% 1.4% 3.0% AFRICA AIR 84.6% 84.1% 67.4% 9.0% 42.0% 21.8% 15.4% 16.0% 9.5% 38.2% 7.9% 4.6% 6.6% 0.7% 9.5% 6.0% Angola 85.7% 100.0% 86.3% 14.9% 48.4% 22.3% 11.8% 19.5% 12.5% 15.5% 6.4% 4.1% 7.9% 1.8% 17.9% Democratic Republic of Congo 84.9% 88.8% 78.3% 4.8% 77.1% 15.3% 9.6% 10.6% 1.0% 20.9% 34.4% 1.0% 2.0% 1.9% 9.4% 14.3% Ethiopia 85.2% 74.6% 57.4% 9.8% 42.2% 14.3% 24.2% 12.0% 9.9% 36.5% 4.5% 5.0% 9.6% 19.5% 2.8% Ghana 77.8% 70.8% 62.2% 4.9% 39.1% 8.9% 6.2% 12.6% 3.8% 42.0% 11.0% 7.6% 2.6% 17.5% 1.3% Kenya 85.8% 62.2% 50.7% 6.1% 31.8% 17.1% 12.5% 8.5% 1.0% 56.8% 5.3% 4.2% 2.4% 28.4% 0.7% Nigeria 85.8% 65.4% 54.1% 5.9% 44.2% 18.4% 13.7% 10.9% 6.4% 39.0% 9.0% 2.7% 7.6% 0.8% 7.6% 3.1% Tanzania 90.0% 63.9% 49.1% 8.3% 44.9% 16.7% 18.3% 10.9% 1.6% 36.1% 4.2% 1.7% 6.7% 1.7% 12.5% 6.7% Turkey 82.8% 67.7% 51.0% 11.6% 35.1% 14.9% 11.4% 13.1% 3.4% 55.3% 13.3% 9.4% 12.9% 1.8% Uganda 77.1% 100.0% 87.7% 8.6% 33.3% 41.0% 30.4% 26.7% 26.8% 50.4% 8.6% 12.3% 3.8% 6.7% UAE 82.0% 100.0% 100.0% 11.8% 30.6% 57.6% 19.4% 57.0% 51.4% 25.6% 18.8% 6.2% Other Africa and Middle East 84.3% 85.5% 69.7% 9.5% 36.4% 26.1% 18.0% 19.4% 13.1% 43.6% 5.3% 6.3% 6.6% 1.0% 7.6% 2.6% AMERICAS 73.7% 100.0% 83.8% 14.2% 38.7% 57.4% 48.9% 45.3% 57.9% 20.1% 4.6% 25.3% 19.0% 1.3% 8.0% 1.9% Argentina 74.3% 100.0% 75.9% 11.8% 33.6% 64.1% 43.4% 48.5% 58.1% 31.7% 1.5% 30.4% 10.5% 2.0% 9.8% Brazil 83.5% 100.0% 85.5% 17.1% 37.1% 69.1% 67.2% 50.4% 66.7% 11.6% 2.0% 32.3% 26.6% 0.9% 12.5% 2.0% Canada 77.5% 100.0% 87.2% 15.4% 42.4% 65.3% 47.7% 49.6% 60.1% 19.3% 4.6% 26.6% 21.5% 0.9% 4.7% 1.9% Chile 83.1% 100.0% 77.7% 19.7% 30.9% 59.2% 54.1% 56.2% 53.2% 23.8% 1.5% 25.3% 25.6% 5.6% USA 70.8% 100.0% 83.7% 13.2% 39.0% 52.2% 45.5% 42.1% 55.3% 21.3% 5.6% 22.8% 17.1% 1.5% 7.9% 1.9% Other Americas 61.0% 100.0% 77.0% 17.2% 35.6% 62.5% 42.4% 60.3% 63.6% 16.2% 0.3% 32.1% 20.9% 0.3% 5.6% ASIA & AUSTRALASIA 83.9% 100.0% 83.9% 12.1% 30.4% 37.6% 21.3% 22.5% 22.8% 32.5% 2.6% 9.0% 17.3% 0.4% 2.7% 1.0% Australia 73.8% 100.0% 82.2% 23.0% 57.6% 39.6% 33.9% 34.6% 36.9% 15.4% 3.8% 15.5% 8.5% 1.7% 3.1% 1.0% China including Hong Kong 89.2% 100.0% 96.4% 5.3% 7.4% 38.8% 8.7% 8.1% 8.7% 28.7% 1.3% 3.2% 27.3% 0.6% 0.3% India 83.2% 86.3% 68.0% 10.0% 31.7% 32.9% 24.0% 24.9% 23.9% 57.0% 5.7% 11.7% 19.1% 4.4% 1.3% Japan 84.5% 94.5% 84.0% 4.5% 17.0% 38.5% 25.4% 24.2% 25.3% 49.4% 0.9% 9.1% 11.4% 4.6% 0.9% Malaysia 96.7% 100.0% 92.3% 12.1% 18.4% 28.8% 11.6% 21.8% 11.0% 20.4% 1.4% 7.3% 13.4% 1.0% 3.4% New Zealand 86.7% 100.0% 71.9% 24.2% 53.9% 45.3% 37.5% 39.8% 46.9% 17.2% 12.5% 19.5% 12.5% Singapore 86.3% 100.0% 88.4% 24.1% 53.5% 48.1% 29.9% 39.7% 36.8% 20.9% 1.4% 17.7% 12.8% 2.8% 0.8% South Korea 86.0% 89.5% 73.5% 7.5% 29.0% 37.5% 28.5% 31.6% 42.1% 35.5% 5.0% 12.0% 7.5% Other Asia and Australasia 83.5% 93.1% 76.3% 9.2% 36.7% 38.1% 20.2% 21.4% 23.5% 45.5% 3.0% 14.0% 0.2% 4.2% 2.1% EUROPE 72.7% 100.0% 86.0% 13.7% 37.0% 55.7% 40.6% 46.8% 52.6% 24.7% 1.9% 23.2% 14.0% 1.3% 4.5% 1.9% Austria 70.8% 100.0% 80.1% 9.7% 28.6% 55.2% 37.7% 43.6% 50.9% 34.1% 2.1% 25.4% 10.3% 4.5% 1.1% Belgium 68.6% 100.0% 77.2% 13.5% 27.2% 48.2% 36.9% 33.4% 46.7% 36.8% 1.6% 19.8% 8.1% 4.1% 6.0% 1.7% Denmark 68.8% 100.0% 82.6% 12.3% 26.2% 47.9% 45.3% 42.4% 62.2% 27.0% 4.1% 16.9% 14.0% 2.4% 2.3% 3.8% Finland 73.5% 100.0% 76.9% 21.1% 22.5% 50.1% 41.0% 36.5% 49.6% 33.9% 7.1% 17.9% 18.5% 6.3% 4.5% France 72.8% 100.0% 84.9% 12.3% 28.1% 60.1% 46.7% 41.4% 60.3% 26.5% 1.4% 21.8% 14.0% 0.4% 4.3% 1.2% Germany 72.5% 100.0% 87.3% 13.5% 35.3% 60.0% 45.3% 51.0% 62.8% 22.7% 1.5% 27.0% 17.1% 1.5% 4.3% 1.8% Ireland 84.9% 100.0% 96.1% 16.9% 41.3% 52.9% 26.5% 50.7% 46.6% 22.7% 3.0% 24.4% 3.8% 2.0% 3.0% Italy 42.3% 100.0% 75.5% 22.7% 40.7% 40.0% 33.9% 41.9% 40.6% 22.8% 0.8% 16.5% 9.4% 0.5% 4.5% 1.3% Netherlands 78.6% 100.0% 86.3% 11.3% 34.6% 63.3% 46.7% 53.1% 60.8% 20.6% 2.5% 31.3% 16.6% 0.6% 7.2% 2.9% Norway 73.2% 100.0% 90.0% 10.1% 30.6% 58.5% 43.2% 43.2% 52.3% 29.7% 25.3% 16.6% 3.3% Portugal 65.3% 100.0% 77.6% 8.2% 29.8% 28.1% 28.9% 23.2% 35.6% 41.3% 12.4% 11.5% 0.8% 1.6% Russian Fed 73.3% 100.0% 84.4% 10.9% 14.8% 22.8% 12.8% 26.1% 9.7% 63.1% 1.2% 7.8% 6.3% 4.0% 4.4% 1.1% Spain 55.2% 90.9% 68.6% 7.5% 23.8% 39.2% 24.9% 29.2% 35.1% 38.3% 1.7% 12.1% 12.3% 3.8% 4.6% 1.7% Sweden 73.7% 100.0% 85.0% 13.4% 37.4% 63.7% 51.5% 47.0% 57.6% 25.4% 0.8% 29.1% 16.9% 7.6% 1.2% Switzerland 76.1% 100.0% 91.5% 20.0% 38.2% 66.9% 46.8% 58.9% 57.0% 21.9% 3.6% 32.1% 23.4% 0.6% 8.5% 2.6% UK 74.7% 100.0% 87.8% 14.6% 45.9% 53.0% 35.5% 48.1% 45.0% 20.1% 2.3% 19.6% 11.6% 1.5% 3.4% 2.1% Other Europe 72.1% 100.0% 85.6% 9.3% 27.2% 51.1% 35.5% 38.0% 39.0% 50.8% 0.5% 21.6% 12.3% 0.9% 5.2% 3.6% ALL FOREIGN TOURISTS 68.1% 55.5% 41.4% 7.0% 41.8% 16.6% 14.5% 13.9% 13.4% 10.6% 6.4% 6.0% 5.1% 3.7% 3.4% 3.0% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation. Eating out, Entertainment and Church added in 2016 questionnaire to provide more detail. Education training study Medical Q Quarterly Tourism Report 40

41 Shopping Nightlife Eating out Entertainment Social Visiting natural attractions ACTIVITIES UNDERTAKEN WHILE IN SOUTH AFRICA 2016 Cultural, historical and heritage Beach Wildlife Business Church Adventure Theme parks Trading AFRICA LAND 56.4% 42.9% 27.1% 7.5% 44.5% 3.3% 2.3% 3.3% 0.9% 5.1% 12.5% 0.6% 1.0% 7.3% 3.7% 2.5% Botswana 42.5% 72.1% 48.8% 9.2% 34.2% 1.1% 2.3% 1.9% 1.4% 8.2% 12.7% 1.2% 0.3% 13.9% 3.3% 2.4% Lesotho 42.2% 41.6% 25.8% 7.7% 60.6% 2.1% 0.5% 1.4% 2.4% 19.8% 0.2% 0.3% 1.7% 6.9% 2.8% Malawi 65.2% 49.6% 39.7% 5.0% 17.8% 2.1% 5.4% 6.0% 0.2% 10.2% 9.4% 0.4% 1.1% 26.1% 1.2% 1.2% Mozambique 67.7% 51.7% 23.2% 14.7% 80.2% 7.2% 4.5% 1.3% 0.7% 1.3% 9.9% 0.4% 2.6% 6.8% 1.7% 1.4% Namibia 42.1% 51.6% 39.2% 4.6% 32.1% 14.4% 2.0% 30.4% 1.7% 11.1% 4.4% 0.9% 1.6% 4.1% 5.1% 4.0% Swaziland 32.9% 23.9% 12.9% 4.4% 40.5% 2.1% 2.9% 8.9% 3.2% 8.7% 9.1% 1.7% 0.8% 6.4% 4.9% 4.5% Zambia 66.0% 50.6% 39.7% 5.6% 20.7% 4.1% 2.8% 7.0% 0.8% 19.9% 9.0% 1.1% 1.2% 25.1% 3.5% 2.5% Zimbabwe 74.6% 35.1% 27.4% 3.9% 15.6% 1.8% 1.9% 1.5% 0.7% 5.8% 10.3% 0.4% 0.7% 8.7% 1.8% 2.1% AFRICA AIR 80.4% 86.8% 68.0% 10.6% 38.2% 19.8% 16.5% 13.2% 9.0% 33.7% 8.3% 3.7% 6.9% 0.8% 10.6% 5.1% Angola 87.7% 100.0% 86.7% 15.3% 43.2% 16.0% 12.7% 14.2% 2.5% 19.0% 1.6% 10.7% 0.9% 7.7% 11.2% Democratic Republic of Congo 84.8% 97.7% 74.3% 16.6% 70.0% 7.8% 10.0% 6.0% 18.5% 29.5% 1.1% 14.1% 22.8% Ethiopia 80.9% 54.7% 44.7% 3.8% 30.0% 20.0% 6.1% 10.0% 2.3% 43.8% 3.9% 6.2% 13.9% Ghana 79.7% 79.2% 60.4% 6.6% 33.6% 12.2% 14.6% 8.0% 12.0% 39.1% 9.6% 2.8% 8.0% 7.0% Kenya 76.8% 61.6% 50.8% 5.9% 25.9% 7.4% 9.1% 6.5% 5.8% 54.1% 3.3% 4.9% 6.6% 1.7% 18.2% 1.7% Nigeria 79.6% 75.9% 54.1% 12.9% 44.8% 9.6% 15.9% 8.1% 4.5% 33.4% 10.4% 1.5% 4.8% 8.9% 1.9% Tanzania 86.8% 78.9% 64.2% 6.8% 29.2% 9.5% 14.6% 6.7% 2.6% 39.7% 1.4% 5.5% 1.4% 24.3% 6.7% Turkey 78.9% 68.9% 56.6% 5.9% 35.4% 11.2% 17.2% 10.5% 6.7% 44.0% 11.4% 2.1% 6.1% 2.1% 25.9% 4.8% Uganda 70.6% 84.0% 76.4% 7.6% 15.1% 52.6% 31.5% 20.2% 30.5% 51.1% 15.3% 15.4% 3.7% UAE 86.2% 100.0% 100.0% 13.8% 37.6% 50.0% 11.9% 11.9% 52.0% Other Africa and Middle East 78.1% 87.9% 71.8% 9.6% 35.7% 29.7% 20.4% 19.3% 14.6% 32.7% 9.7% 6.5% 7.3% 1.1% 7.8% 2.2% AMERICAS 74.2% 100.0% 78.8% 12.9% 30.6% 60.8% 51.5% 42.6% 50.9% 23.1% 2.2% 21.2% 19.4% 1.4% 5.3% 1.3% Argentina 86.3% 100.0% 97.2% 5.6% 20.7% 76.7% 72.8% 52.6% 69.8% 20.2% 33.7% 14.4% Brazil 80.6% 100.0% 89.5% 17.4% 25.4% 64.7% 45.7% 48.5% 53.5% 31.7% 3.3% 19.0% 16.6% 2.0% 11.0% 0.6% Canada 75.2% 100.0% 80.4% 10.8% 24.9% 64.5% 51.0% 41.9% 57.5% 22.2% 2.2% 24.6% 23.7% 1.7% 1.2% 1.3% Chile 88.4% 100.0% 92.9% 17.1% 24.2% 65.7% 53.7% 58.7% 58.1% 39.3% 15.5% 25.7% 2.5% 6.9% 4.5% USA 72.5% 100.0% 76.1% 12.5% 32.4% 58.4% 50.7% 41.0% 48.0% 22.7% 2.2% 19.6% 18.9% 1.3% 5.5% 1.3% Other Americas 79.7% 100.0% 92.1% 41.4% 48.5% 78.1% 66.9% 66.4% 63.7% 12.9% 1.2% 42.8% 21.7% 21.0% 2.9% ASIA & AUSTRALASIA 78.2% 96.0% 76.5% 12.1% 34.9% 41.0% 19.5% 20.5% 22.8% 30.0% 2.5% 6.6% 23.2% 0.4% 2.1% 0.8% Australia 74.8% 100.0% 78.8% 23.6% 61.3% 50.2% 34.0% 37.9% 37.4% 10.3% 5.3% 12.2% 17.7% 0.5% 3.1% 1.6% China including Hong Kong 79.8% 81.8% 77.7% 3.2% 11.6% 44.3% 6.4% 3.3% 14.7% 22.0% 2.2% 37.2% 0.3% 0.6% 0.3% India 74.8% 89.4% 68.6% 14.2% 37.6% 25.1% 18.1% 23.0% 15.6% 66.9% 4.2% 5.5% 14.0% 0.6% 4.0% 0.6% Japan 81.9% 84.0% 79.3% 2.8% 11.8% 33.2% 21.3% 21.2% 18.4% 42.5% 1.1% 16.3% 0.9% Malaysia 86.7% 100.0% 83.8% 15.5% 41.2% 46.7% 18.2% 22.8% 27.6% 11.2% 3.0% 6.0% 26.7% New Zealand 95.9% 89.7% 77.8% 11.9% 39.2% 48.1% 33.6% 36.4% 22.7% 33.6% 6.4% 18.1% Singapore 75.2% 100.0% 85.8% 17.5% 60.2% 50.7% 31.5% 28.1% 48.1% 23.9% 4.4% 18.9% 17.4% 1.6% 1.1% South Korea 75.0% 100.0% 85.4% 16.8% 28.2% 60.0% 38.3% 36.5% 32.5% 46.4% 19.3% 11.4% 3.2% 4.6% Other Asia and Australasia 81.4% 90.2% 69.8% 9.6% 42.3% 29.0% 20.7% 22.0% 13.6% 38.2% 2.0% 5.1% 13.3% 0.6% 3.4% 1.1% EUROPE 74.3% 100.0% 79.2% 11.6% 33.0% 58.0% 39.3% 41.4% 43.2% 25.5% 1.5% 20.6% 16.0% 0.3% 3.2% 0.8% Austria 80.0% 97.9% 81.3% 7.8% 30.8% 71.5% 45.8% 48.4% 54.6% 24.3% 1.1% 32.9% 13.0% 4.4% Belgium 65.6% 86.3% 68.2% 8.6% 24.1% 52.6% 33.2% 36.7% 45.6% 34.3% 23.5% 12.3% 2.1% 4.2% Denmark 71.8% 97.4% 74.2% 11.4% 23.6% 54.8% 46.2% 41.4% 55.2% 25.6% 28.1% 13.7% 5.7% Finland 83.1% 100.0% 86.5% 14.1% 16.8% 61.4% 42.0% 33.0% 50.3% 40.8% 19.7% 18.9% 5.5% 2.9% France 76.8% 93.4% 78.3% 5.7% 16.5% 58.4% 43.1% 34.4% 49.4% 29.8% 0.4% 19.4% 18.7% 0.2% 2.8% 0.4% Germany 73.4% 100.0% 80.2% 12.2% 31.2% 64.9% 45.2% 44.6% 51.1% 22.7% 1.1% 24.6% 16.4% 0.3% 3.7% 0.5% Ireland 83.8% 100.0% 84.0% 8.8% 38.6% 54.2% 32.9% 38.1% 42.8% 25.0% 3.4% 24.1% 12.8% 6.7% 0.7% Italy 52.9% 77.3% 56.2% 9.8% 19.2% 38.7% 30.2% 30.4% 31.6% 33.8% 2.6% 16.1% 15.0% 4.1% Netherlands 79.8% 100.0% 82.9% 10.5% 30.8% 63.6% 45.3% 48.9% 54.3% 20.5% 0.7% 29.9% 20.5% 2.3% 1.2% Norway 89.5% 100.0% 87.7% 10.2% 30.5% 69.4% 47.2% 46.2% 52.0% 23.7% 2.5% 21.4% 21.0% 4.0% 1.5% Portugal 64.5% 94.1% 71.3% 11.4% 25.9% 36.5% 28.9% 37.0% 27.8% 40.6% 2.3% 12.5% 11.0% 0.9% 3.9% Russian Fed 62.3% 89.4% 80.4% 4.3% 22.9% 15.8% 24.7% 6.7% 77.6% 6.7% 2.3% 4.5% 2.1% Spain 66.5% 100.0% 74.0% 11.9% 27.6% 50.8% 41.9% 34.0% 46.9% 33.0% 0.8% 22.1% 19.0% 4.9% 1.6% Sweden 76.4% 100.0% 86.4% 10.3% 22.3% 57.6% 42.1% 43.6% 49.0% 33.7% 0.5% 19.0% 22.8% 0.8% 2.0% Switzerland 83.1% 100.0% 81.6% 8.1% 28.0% 71.9% 54.4% 51.4% 46.2% 19.2% 0.4% 23.9% 23.1% 1.0% 2.9% 1.0% UK 73.9% 100.0% 79.5% 14.7% 45.3% 54.4% 33.2% 41.1% 33.2% 21.2% 2.4% 15.9% 13.5% 0.2% 2.1% 1.3% Other Europe 73.3% 100.0% 81.1% 8.6% 18.5% 50.5% 32.6% 28.6% 40.8% 52.4% 0.7% 14.1% 15.5% 0.2% 6.5% 0.8% ALL FOREIGN TOURISTS 61.4% 58.1% 40.1% 8.6% 41.7% 15.7% 10.9% 11.5% 10.3% 10.7% 9.9% 4.7% 4.9% 5.5% 3.8% 2.2% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation. Eating out, Entertainment and Church added in 2016 questionnaire to provide more detail. Education training study Medical Q Quarterly Tourism Report 41

42 Shopping Nightlife Eating out Entertainment Social ACTIVITIES UNDERTAKEN WHILE IN SOUTH AFRICA 2015 Visiting natural attractions Cultural, historical and heritage Beach Wildlife Business Church Adventure Theme parks Trading AFRICA LAND 88.0% 78.3% 61.6% 3.4% 4.3% 3.3% 0.6% 5.8% 0.5% 2.7% 4.4% 2.0% 2.5% Botswana 60.6% 56.7% 65.3% 1.2% 1.1% 1.7% 0.2% 11.5% 0.5% 0.4% 12.0% 2.6% 5.8% Lesotho 74.4% 51.6% 89.6% 1.9% 11.9% 1.3% 0.0% 3.1% 0.4% 1.7% 4.7% 0.7% 1.2% Malawi 96.6% 94.7% 53.3% 11.1% 6.4% 4.1% 0.8% 8.7% 0.4% 3.3% 18.7% 3.2% 0.8% Mozambique 96.5% 82.0% 68.7% 0.8% 1.4% 0.5% 0.8% 3.7% 0.7% 0.6% 1.5% 1.3% 3.2% Namibia 46.4% 38.4% 48.4% 11.1% 3.2% 16.0% 2.0% 16.6% 2.7% 6.4% 14.8% 6.9% 6.1% Swaziland 95.7% 95.1% 87.2% 1.4% 1.2% 15.6% 0.3% 2.0% 0.3% 4.3% 8.0% 8.0% 1.1% Zambia 90.4% 87.5% 36.3% 11.8% 8.7% 4.4% 2.2% 14.4% 0.5% 12.2% 15.5% 2.3% 0.8% Zimbabwe 97.7% 94.5% 30.5% 5.3% 2.1% 1.0% 0.7% 7.5% 0.3% 3.4% 0.2% 0.5% 2.6% AFRICA AIR 74.3% 67.6% 32.7% 22.4% 24.7% 16.9% 9.6% 37.0% 7.6% 17.0% 1.1% 8.9% 2.9% Angola 70.3% 64.5% 32.9% 24.6% 23.3% 17.0% 7.1% 33.8% 10.4% 17.2% 1.7% 6.9% 2.5% Democratic Republic of Congo 79.9% 73.2% 41.9% 15.0% 22.2% 11.5% 8.3% 43.5% 4.2% 17.5% 0.7% 4.6% 6.1% Ethiopia 74.8% 54.1% 41.4% 23.3% 13.0% 12.7% 11.8% 35.7% 7.8% 9.6% 1.2% 10.2% 4.5% Ghana 79.3% 73.7% 36.9% 17.3% 25.0% 13.4% 7.9% 36.7% 4.1% 10.9% 0.7% 6.7% Kenya 63.8% 51.7% 15.2% 9.3% 14.7% 8.9% 3.3% 51.1% 2.7% 7.2% 1.4% 17.0% 6.9% Nigeria 83.4% 79.8% 46.9% 17.5% 30.3% 10.4% 9.5% 25.9% 4.9% 18.0% 1.4% 5.5% 2.9% Tanzania 72.6% 56.9% 16.2% 14.1% 9.0% 10.8% 5.5% 46.7% 3.4% 8.3% 1.5% 21.2% 5.6% Turkey 71.5% 65.2% 18.6% 22.4% 26.2% 12.0% 7.4% 40.2% 4.9% 22.4% 1.5% 19.3% 2.2% Uganda 77.4% 73.4% 19.2% 50.3% 27.8% 53.4% 20.0% 42.7% 28.1% 28.8% 6.5% 1.0% UAE 67.0% 76.8% 32.4% 54.0% 26.5% 43.3% 18.9% 36.2% 23.0% 26.0% 0.8% 2.8% Other Africa and Middle East 72.4% 66.7% 32.7% 27.5% 29.1% 21.4% 12.8% 36.8% 8.5% 20.0% 0.7% 7.8% 1.6% AMERICAS 68.4% 63.9% 23.3% 56.6% 41.0% 47.9% 36.4% 24.0% 28.1% 34.0% 2.4% 5.1% 0.5% Argentina 67.2% 69.9% 17.9% 56.6% 39.2% 35.3% 40.0% 30.9% 11.2% 32.3% 4.1% 1.3% 0.8% Brazil 62.0% 68.4% 19.4% 55.9% 35.3% 40.6% 38.8% 26.2% 28.6% 41.1% 0.7% 3.6% 0.7% Canada 73.0% 68.5% 27.8% 58.1% 38.9% 55.4% 34.9% 20.6% 34.6% 33.2% 2.0% 5.8% 1.0% Chile 69.4% 65.2% 14.6% 60.5% 21.6% 36.4% 35.4% 42.8% 29.0% 38.6% 2.8% 2.2% USA 68.2% 62.2% 23.5% 56.4% 42.7% 47.7% 36.5% 23.6% 26.7% 33.0% 2.7% 4.9% 0.4% Other Americas 64.8% 61.2% 4.2% 55.8% 32.3% 40.3% 34.5% 42.3% 35.1% 46.9% 16.9% 0.7% ASIA & AUSTRALASIA 68.0% 63.9% 35.4% 43.0% 27.4% 35.8% 23.4% 35.7% 19.8% 23.7% 1.8% 2.7% 0.8% Australia 76.5% 56.6% 57.8% 50.7% 33.3% 46.1% 28.4% 13.8% 22.2% 28.3% 4.8% 0.9% 1.3% China including Hong Kong 66.5% 71.4% 22.0% 47.1% 27.0% 27.3% 29.5% 44.0% 23.8% 20.2% 0.6% 3.6% 0.5% India 59.9% 55.8% 29.0% 30.0% 22.9% 31.4% 12.7% 53.0% 11.0% 20.7% 0.7% 3.9% 0.4% Japan 67.7% 76.9% 7.9% 47.2% 26.0% 31.2% 18.3% 50.3% 26.1% 15.5% 0.6% 3.3% 0.8% Malaysia 48.2% 44.5% 18.9% 22.5% 22.8% 23.6% 13.9% 60.1% 11.1% 18.4% 0.6% 3.2% 0.8% New Zealand 57.8% 57.6% 30.2% 36.5% 25.9% 24.7% 19.7% 40.5% 10.6% 21.7% 2.4% 3.5% 0.8% Singapore 77.6% 84.0% 66.2% 41.3% 23.4% 54.4% 24.9% 11.2% 30.2% 31.8% 0.8% 1.2% 1.2% South Korea 69.5% 78.4% 19.4% 58.7% 25.2% 46.9% 22.0% 43.6% 31.1% 29.5% 2.7% 1.7% Other Asia and Australasia 68.0% 71.8% 26.3% 43.1% 25.9% 34.3% 22.4% 35.3% 14.8% 27.2% 2.8% 0.4% EUROPE 66.5% 67.6% 30.3% 60.3% 30.3% 52.1% 34.3% 21.9% 34.1% 32.0% 0.8% 4.9% 0.4% Austria 57.7% 65.8% 24.3% 57.9% 31.5% 51.1% 36.0% 30.0% 33.6% 41.4% 2.1% 1.2% Belgium 54.9% 60.4% 22.9% 60.7% 24.8% 45.5% 44.6% 31.2% 30.1% 37.6% 1.4% 5.2% Denmark 80.0% 69.8% 10.8% 73.9% 40.7% 53.9% 47.8% 15.5% 47.6% 24.4% 8.0% Finland 66.6% 61.8% 14.0% 44.4% 27.7% 48.5% 33.1% 29.1% 32.1% 29.9% 3.3% France 53.2% 60.8% 23.9% 57.4% 28.7% 44.0% 33.3% 27.9% 28.2% 36.4% 0.9% 6.8% 0.3% Germany 64.8% 66.7% 21.4% 64.2% 32.9% 56.1% 40.2% 24.3% 41.3% 37.4% 0.6% 6.0% 0.7% Ireland 88.5% 79.1% 57.8% 37.3% 42.2% 58.6% 34.1% 8.3% 19.8% 3.1% 6.3% Italy 67.7% 66.1% 12.1% 51.4% 23.3% 43.9% 29.8% 40.9% 28.8% 27.8% 4.0% 0.5% Netherlands 65.9% 73.7% 33.9% 76.0% 28.4% 58.6% 37.7% 11.8% 46.3% 36.2% 0.7% 4.0% 0.4% Norway 73.4% 71.5% 18.8% 69.0% 36.3% 55.1% 42.9% 14.7% 42.1% 27.6% 1.0% 6.6% Portugal 74.3% 73.6% 39.2% 44.4% 25.8% 45.1% 27.1% 29.1% 25.5% 30.3% 1.9% Russian Fed 47.0% 49.9% 12.0% 19.7% 18.2% 24.7% 13.4% 71.0% 11.2% 16.7% 4.0% Spain 81.9% 77.4% 20.3% 55.6% 31.6% 55.6% 25.3% 30.0% 38.0% 27.7% 1.0% Sweden 59.6% 55.2% 21.3% 56.2% 31.9% 27.3% 52.4% 19.4% 15.8% 27.9% 0.8% 8.6% 0.7% Switzerland 77.1% 68.0% 28.6% 60.9% 33.5% 62.7% 44.1% 13.7% 40.2% 31.1% 2.1% 5.3% 0.7% UK 69.7% 70.3% 42.3% 59.7% 28.7% 54.3% 26.6% 18.2% 31.4% 30.0% 1.3% 3.3% 0.3% Other Europe 55.2% 56.8% 21.8% 45.4% 29.6% 40.2% 30.4% 32.5% 26.0% 25.7% 0.1% 8.1% 0.8% ALL FOREIGN TOURISTS 82.5% 75.1% 53.0% 16.8% 11.5% 14.7% 8.6% 11.3% 8.0% 9.9% 3.5% 2.9% 2.0% Notes: Blank cells indicate that the sample is not big enough for a valid statistical interpretation. Eating out, Entertainment and Church added in 2016 questionnaire to provide more detail. Education training study Medical Q Quarterly Tourism Report 42

43 ACTIVITIES BY PROVINCE 2017 Gauteng Western Cape Eastern Cape Kwazulu Natal Limpopo Mpumalanga North West Northern Cape Free State Shopping 41.2% 20.4% 4.9% 9.3% 13.7% 22.2% 5.3% 0.6% 6.6% Nightlife 41.7% 47.1% 9.9% 9.5% 12.4% 2.6% 8.6% 0.6% 11.0% Eating out 45.4% 37.4% 8.5% 11.8% 12.7% 11.4% 8.0% 0.8% 4.4% Entertainment 45.9% 39.5% 7.5% 11.8% 20.1% 5.7% 6.1% 0.8% 5.5% Social 42.8% 18.8% 4.1% 10.6% 20.0% 5.4% 7.1% 0.9% 15.1% Visiting natural attractions 32.9% 77.6% 18.0% 14.4% 22.0% 5.6% 4.6% 1.4% 3.4% Cultural, historical and heritage 46.4% 59.6% 16.2% 14.1% 30.0% 5.7% 4.3% 1.3% 1.8% Beach 22.4% 79.4% 21.3% 27.1% 17.2% 3.1% 3.5% 1.2% 1.5% Wildlife 33.4% 71.0% 21.8% 17.0% 31.4% 10.7% 5.5% 1.5% 2.0% Business 66.3% 23.9% 3.5% 6.2% 3.3% 2.9% 4.3% 1.5% 2.1% Church 43.5% 10.5% 1.7% 3.3% 6.2% 13.8% 10.9% 1.4% 25.0% Adventure 26.9% 83.9% 24.9% 15.3% 21.0% 5.7% 3.9% 1.6% 1.8% Theme parks 44.2% 69.5% 21.4% 22.8% 27.3% 5.0% 5.1% 1.0% 2.5% Trading 60.2% 7.6% 1.1% 7.7% 12.9% 25.6% 12.0% 0.9% 0.1% Education training study 43.1% 29.8% 6.0% 10.1% 8.6% 7.3% 6.1% 1.1% 12.2% Medical 38.4% 16.9% 3.2% 4.7% 9.2% 9.2% 6.6% 0.8% 30.3% ACTIVITIES BY PROVINCE 2016 Gauteng Western Cape Eastern Cape Kwazulu Natal Limpopo Mpumalanga North West Northern Cape Free State Shopping 45.0% 21.0% 4.6% 6.3% 13.8% 18.3% 7.5% 0.8% 7.0% Nightlife 45.0% 29.1% 6.3% 8.7% 21.0% 4.5% 16.3% 1.1% 11.5% Eating out 50.6% 32.8% 7.1% 8.8% 13.8% 7.8% 13.1% 0.9% 6.6% Entertainment 58.4% 24.3% 6.6% 10.2% 27.8% 2.3% 14.3% 1.0% 9.0% Social 43.4% 13.5% 4.0% 7.7% 21.8% 3.8% 12.0% 1.1% 16.4% Visiting natural attractions 36.5% 74.9% 15.4% 13.3% 23.6% 4.6% 4.5% 1.1% 2.3% Cultural, historical and heritage 43.5% 68.5% 17.1% 17.3% 27.5% 5.3% 4.6% 1.1% 2.3% Beach 25.5% 75.6% 20.3% 29.7% 15.4% 3.3% 4.6% 1.0% 1.7% Wildlife 39.5% 67.7% 23.0% 19.1% 31.7% 9.9% 6.0% 1.6% 2.6% Business 58.0% 25.6% 2.9% 6.8% 4.8% 6.5% 5.5% 1.1% 4.3% Church 43.1% 3.6% 1.5% 2.0% 12.2% 14.3% 13.5% 1.3% 22.1% Adventure 31.0% 79.8% 23.9% 18.3% 19.2% 4.9% 4.1% 1.4% 3.3% Theme parks 46.0% 74.5% 12.0% 16.1% 16.8% 3.0% 6.2% 0.9% 2.1% Trading 68.5% 2.8% 0.3% 7.7% 23.3% 18.6% 11.1% 1.8% 2.3% Education training study 47.5% 17.9% 4.5% 6.8% 6.5% 5.2% 6.0% 1.8% 19.3% Medical 34.2% 11.3% 2.2% 3.7% 19.5% 19.7% 6.2% 0.3% 16.7% Q Quarterly Tourism Report 43

44 ACTIVITIES BY PROVINCE 2015 Gauteng Western Cape Eastern Cape Kwazulu Natal Limpopo Mpumalanga North West Northern Cape Free State Shopping 38.8% 13.7% 3.4% 8.1% 12.1% 21.2% 3.4% 1.1% 8.5% Nightlife 38.6% 15.7% 3.7% 8.5% 12.8% 22.3% 3.2% 1.0% 5.6% Eating out Entertainment Social 42.3% 8.5% 1.8% 8.0% 11.9% 5.9% 6.6% 1.8% 17.5% Visiting natural attractions 23.3% 66.9% 16.0% 14.6% 18.6% 6.0% 4.1% 1.5% 2.4% Cultural, historical and heritage 30.7% 47.3% 14.9% 14.9% 16.3% 4.8% 5.9% 2.5% 11.3% Beach 11.7% 72.0% 19.2% 29.2% 9.8% 2.0% 1.8% 2.1% 0.9% Wildlife 22.6% 67.9% 24.2% 20.3% 30.1% 9.7% 7.2% 1.5% 1.5% Business 55.5% 24.2% 3.8% 7.3% 4.7% 5.9% 2.4% 1.3% 2.7% Church Adventure 18.4% 83.8% 22.1% 18.7% 17.0% 4.6% 2.7% 1.0% 1.2% Theme parks 30.8% 56.6% 13.7% 16.9% 20.0% 5.9% 4.4% 1.7% 1.6% Trading 54.6% 13.6% 1.9% 5.2% 12.2% 2.0% 10.3% 7.8% Education training study 38.9% 31.4% 4.8% 6.2% 20.0% 3.6% 3.2% 1.7% 2.4% Medical 40.8% 6.5% 0.8% 3.5% 11.0% 17.4% 10.2% 4.0% 7.3% Q Quarterly Tourism Report 44

45 Appendix 12: Attractions of landmarks visited by tourist in South Africa Top 10 Attractions: Eastern Cape Addo Elephant Park Storms River Warmer Park Bloukrans Bridge Bungy (Highest Bungee) Board Walk shopping Mall Greenacres Mall Wild Fly Fishing - Sommerset East Tree Top Canopy Tour / Tstitsikamma Forest Nelson Mandela Museum (Mthatha) Tiffendel Ski Resort Top 10 Attractions: Free State Golden Gate National Park Mimosa Mall Waterfront Clarens Ash River Outfall Cheetah Experience University of Free State Basotho cultural village Free State stadium/vodacom Park Gariep Dam Sterkfontein dam Nature Reserve Top 10 Attractions: Gauteng Sandton City / Mandela Square Apartheid Museum Mandela house (Soweto) Tour of Soweto Eastgate Mall Rhino and Lion Nature Reserve Union Buildings Constitution Hill Maboneng Precinct (e.g. Pop Art Theatre, Cinema, Gallery etc) The Wedge Top 10 Attractions: Kwazulu Natal Gateway Mall ushaka Marine World La Lucia Florida Road (Durban) Durban north coast (Umhlanga, Umdloti, Ballito, Zimbali, Salt Rock, Shaka's Rock) Durban South Beach Durban North Beach Pavilion Mall Drakensberg Mountains Elephant Coast (e.g. isimangaliso Wetland Park World Heritage Site, Hluhluwe-iMfolozi, Tembe, Ndumu, Phinda) Q Quarterly Tourism Report 45

46 Top 10 Attractions: Limpopo Kruger National Park via Orpen, Phalaborwa, Punda Maria Bela Bela Conservatory Maphugubwe National Park Viewing the Eclipse Mapungubwe Cultural Landscape Southpansberg Mountains The Chuene Resort Nandoni Dam Ga (modjadji) / Motjaji Thohoyandou varsity Top 10 Attractions: Mpumalanga Kruger Park via Skukuza, Numbi, Malelane,Crocodile Bride Blyde River Canyon God's Window Panorama Hazyview Mall Bourke's Luck Potholes Pilgrim's Rest Hazyview (Cable slide, Hot air ballooning, Abseiling, Elephant Sanctuary, Game drives etc.) Sabie White river Crocriver Enviro Park Top 10 Attractions: Northern Cape Kimberley Big Hole Diamond Mall Augrabies Falls Kgalagadi Transfrontier Park Kimberley Museum Namaqualand Flowers Mokala National Park San Cultural Villages (e.g. Khomani San Village etc) (Specify) Sutherland and Carnarvon - Stargazing (Salt and SKA) Orange River Top 10 Attractions: North West Sun City / Lost City Pilansberg National Park Haartebespoort dam Madikwe Game reserve Waterfall Mall (Rustenburg) Potchefstroom University Klerksdorp Mall Hartbeespoort dam & Snake Park The cradle of humankind Ukutula Game Lodge Q Quarterly Tourism Report 46

47 Top 10 Attractions: Western Cape V&A Waterfront Cape Town Central City Cape Point Table Mountain Cableway Camp's Bay The Winelands The Garden Route Clifton Beach Kirstenbosch Botanical Gardens Table Mountain (not cableway) Q Quarterly Tourism Report 47

48 Appendix 13: Experiences in South Africa TOP MOST POSITIVE EXPERIENCES WHILE IN SOUTH AFRICA Hospitality and friendly people 66.4% 26.5% 27.9% Visiting family friends 40.1% 35.0% 36.4% The scenery in SA is beatiful 36.8% 34.0% 31.7% Value for money 32.6% 22.6% 22.9% Good serivce 58.8% 22.8% 21.2% The diverse experience 20.6% 15.5% 16.6% Good infrastructure 37.4% 19.0% 14.6% The wildlife game parks safari 10.7% 8.2% 10.4% Business opportunities 10.4% 14.4% 9.9% Beaches 9.5% 5.5% 5.8% The culture & heritage 7.2% 5.2% 5.3% Restaurants food wine 0.1% 1.2% 1.7% Attractions 0.0% 0.5% 0.8% Sport 0.1% 0.1% 0.6% I had no outstanding experience 8.0% 18.3% 12.5% TOP MOST NEGATIVE EXPERIENCES WHILE IN SOUTH AFRICA I had no bad experience 93.7% 82.0% 83.7% Poor food facilities 0.0% 9.6% 7.3% Safety and security 1.8% 5.1% 5.7% Personal safety 1.6% 6.8% 5.2% Poverty beggars 1.2% 3.7% 2.8% Personal experience 0.0% 1.3% 1.2% Expensive 0.6% 1.5% 0.8% Unfriendly people 0.3% 0.6% 0.7% Theft robbery crime 0.2% 1.4% 0.6% Poor signage road signs 0.3% 1.2% 0.6% Racism 0.0% 0.2% 0.6% Poor transport facilities 0.1% 0.7% 0.5% Poor airport service 0.1% 0.7% 0.5% The service was below my expectations 0.3% 0.2% 0.4% Q Quarterly Tourism Report 48

49 Hospitable / Friendly People Domestic Flights Appendix 14: Satisfaction Rating Natural Attractions Public Transportation SATISFACTION RATING OF SOUTH AFRICA Accommodation 2017 Availability of Information Service Levels Safety and Security General Infrastructure Value for money Customs and Immigration AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Mean calclated on respondents who provide a rating i.e. Not Applicable responses excluded. Overall satisfaction Q Quarterly Tourism Report 49

50 Hospitable / Friendly People Domestic Flights Natural Attractions Public Transportation SATISFACTION RATING OF SOUTH AFRICA Accommodation 2016 Availability of Information Service Levels Safety and Security General Infrastructure Value for money Customs and Immigration AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Mean calclated on respondents who provide a rating i.e. Not Applicable responses excluded. Overall satisfaction Q Quarterly Tourism Report 50

51 Hospitable / Friendly People Domestic Flights Natural Attractions Public Transportation SATISFACTION RATING OF SOUTH AFRICA Accommodation 2015 Availability of Information Service Levels Safety and Security General Infrastructure Value for money AFRICA LAND Botswana Lesotho Malawi Mozambique Namibia Swaziland Zambia Zimbabwe AFRICA AIR Angola Democratic Republic of Congo Ethiopia Ghana Kenya Nigeria Tanzania Turkey Uganda UAE Other Africa and Middle East AMERICAS Argentina Brazil Canada Chile USA Other Americas ASIA & AUSTRALASIA Australia China including Hong Kong India Japan Malaysia New Zealand Singapore South Korea Other Asia and Australasia EUROPE Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Norway Portugal Russian Fed Spain Sweden Switzerland UK Other Europe ALL FOREIGN TOURISTS Notes: Mean calclated on respondents who provide a rating i.e. Not Applicable responses excluded. Customs and Immigration Overall satisfaction Q Quarterly Tourism Report 51

52 Appendix 16: Collection of Tourism Statistics in South Africa 1. SA Tourism s Departure Survey South African Tourism conducts surveys of departing foreign tourists to gain an understanding of the travel behaviour, perceptions, buying process, travel patterns and the amount spent on their trip in South Africa. These surveys are designed primarily to provide information on which we base our marketing decisions and track the performance of the industry. These surveys are the only measure of tourism demand in South Africa. Since 2002, South African Tourism has commissioned a monthly survey of departing foreign visitors 18 years and older exiting through OR Tambo International Airport, Cape Town International Airport and the following 12 land border posts. Kopfontein (Botswana) Pioneer Gate (Botswana) Groblers Brug (Botswana) Ramathlabama (Botswana) Lebombo (Mozambique) Ficksburg (Lesotho) Maseru (Lesotho) Oshoek (Swaziland) Golela (Swaziland) Beit Bridge (Zimbabwe) Nakop (Namibia) Vioolsdrif (Namibia) All interviews are conducted using tablet-aided personal interviews in a face-to-face method. The surveys are conducted in the following 17 languages: English, German, French, Italian, Spanish, Portuguese, Dutch, Japanese, Mandarin, Siswati, Sotho, Tswana, Shona, Ndebele, Afrikaans, Xhosa and Zulu. The Departure Survey samples 3,800 respondents aged 18 years and older each month using Tablet Aided Personal Interviewing (TAPI) in the departure lounges of the two major international airports and within the controlled area on the South African side of the land border posts. The results of the survey are weighted to the foreign tourist arrivals data for the reference period as released by Statistics SA in their monthly release P0351. The variables mode of arrival and country of residence are using in the weighting framework. Q Quarterly Tourism Report 52

53 1.1. Sample design A random stratified probability sample is drawn proportional to the actual tourist arrivals using the same month of the previous year. Sampling units are the two major airports and 10 land borders mentioned above. Stratified Probability Sampling Reasons: Eliminates bias Results can be inferred to the foreign tourist population Stratified Random Sampling Strata Systematic Random Sampling 1 in 5 Reasons for the Sampling Methods Stratified Sampling Systematic Sampling 1 in 5 Representative sample at each airport and each market. Manage Randomness Determining a random start Eliminates obvious bias Eliminates interviewer bias K < 5 would introduce bias K > 5 will cause difficulty in reaching the target K = Interval The total sample size at the airports is 3,800 per month, while the land survey consists of 1,000 per month. Airport Intervention Land Border Intervention Airport Sample Jan-Mar 2017 Country Land Border Sample Jan-Mar 2017 O. R. Tambo International 2980 Botswana Kopfontein 80 Cape Town International Airport 820 Pioneer Gate 40 Total Air Sample 3800 Ramathlabama 40 Groblers brug 60 Lesotho Ficksburg 80 Maseru 85 Malawi Beit Bridge 20 Mozambique Lebombo 220 Namibia Nakop 15 Vioolsdrift 35 Swaziland Golela 45 Oshoek 90 Zambia Beit Bridge 20 Zimbabwe Beit Bridge 170 Total Land Sample All Borders 1000 Q Quarterly Tourism Report 53

54 1.2. Data reliability The table below provides the confidence intervals at 95% confidence for the length of stay and spend estimates reported. This simply means that there is a 95% chance that the data reported falls between the ranges below. TFDS (excluding capital expenditure) Mean Lower bound Upper bound Land markets R R R Air markets R R R Total R R R Length of stay Mean Lower bound Upper bound Land markets Air markets Total Normalising expenditure data SA Tourism now normalizes the spend data by eliminating 3-standard deviations from the logarithmic mean. y = log 10 (x) 1. Compute log of spend variable using the formula above 2. Calculate the mean of the result obtained in (1) above. 3. Determine the cut-off criteria using the following formula: 4. Transform the log values back to spend values using the following formula: 5. Exclude all variables that fall outside the cut-off values. Q Quarterly Tourism Report 54

55 2. SA Tourism s Domestic Tourism Survey In 2007, South African Tourism commissioned a monthly domestic survey designed to measure headline indicators and ensure a proper representation of existing travel trends and the characteristics of travellers in the national population. The following key indicators are measured: Volume: the incidence of domestic travel and how many trips are taken Value: how much is spent annually by domestic tourists Number of bednights: The number of nights spent in various establishments Provincial distribution: How the volume, value and bednights are distributed between the nine provinces Seasonality: When do people travel? All interviews are conducted using paper-based personal interviews in a face-to-face method. The Domestic Survey samples 1,300 respondents aged 18 years and older each month. Each interview consists of two modules: Random questionnaire: measures the headline indicators and perceptions of various ad campaigns run by SA Tourism Trip module: collects detailed information on each trip undertaken by respondent in the past month. Separate trip module completed for each trip undertaken 2.1. Sample design The sample of 1,300 (face-to-face) interviews per month (325 enumerator areas) is designed as a multi-stage, stratified and clustered probability sample, representative of the national population of SA residents aged 18 years and older. Only province and dominant population group are used as explicit stratification variables. The Northern Cape and the Asian population is over sampled to ensure representivity, while the rural population is under sampled on the assumption of homogeneity of this population. A sampling frame is created as follows: The sample is drawn as a rolling monthly sample in such a way that every consecutive period of three months can be used as period for reporting (after benchmarked to the 18+ population of SA). Q Quarterly Tourism Report 55

56 Sampling stages Stage 1 Explicitly stratified by province, race, geo-type Implicitly stratified by main place (magisterial district) and sub place (suburb) Stage 2 PPS sampling used to draw sample of EAs - probability proportional to the size of the cluster i.e. number of persons 18 years and older Stage 3 EPSEM to draw four households per EA - walk and skip pattern Record hit rates, contacts, refusals, unsuitable respondents Stage 4 Kish Grid used to select a household member aged 18 years and older to be interviewed in the selected household The results of the survey are weighted back to the population is three stages: First stage: EAs are selected with probability proportional to size (pps) from sampling frame Develop EA Weight W 1 PSU 18 PSU nea., POP18 n EA is the allocated number of EAs over the 12 months in the stratum, PSU 18 the number of persons aged 18 years and older in the selected EA, and Pop 18 is the number of persons aged 18 years and older in the selected stratum. Second stage: Households are selected systematically in each EA Develop Household weight 1 n HH W HH WPSU, PSU HH n HH is the number of selected households in the selected PSU, PSU HH is the number of household available in the PSU. Third stage in sample design: draw one person 18 years+ randomly from the selected household. Develop respondent weight: is the number of persons aged 18 years and older in the selected household Q Quarterly Tourism Report 56

57 The final sample record weight generally consists of three components: design weight, reciprocal value of response rate, adjusted weighting factor to compensate for non-coverage/skewness 2.2. Normalising expenditure data The expenditure data is analysed on a monthly basis to measure effect on travel patterns and the absolute values of the key variables. A methodology using above two standard deviations is applied when necessary to normalise the data Data reliability With such a low incidence, this report could not reflect data for all the provinces. Only the provinces and purpose of travel data with a sample (unweighted n) count of above 20 were reflected on the report. Key Metrics Q Q Q % growth ('17 vs '16) Total Trips 4.6 million 7.3 million 4.4 million -40% 3,035 5,152 2,525-51% VFR Trips by Purpose 66% 70% 55% Number ('000) % HOLIDAY Share (%) -15% -9% 22% BUSINESS % -8% 11% 9% Total Domestic Direct Spend R4.6 billion R8.8 billion R5.4 billion 39% R2.1 R4.1 R1.6-61% VFR TDDS by Purpose 45% 46% 27% Rands (billion) R1.4 R2.1 R2.2 2% HOLIDAY Share (%) 29% 24% 38% BUSINESS Average Spend R1.0 R1,020 / Trip R2.1 R1,210 / Trip R1.4 R1,220 / Trip -32% 1% 21% R270 / Day 24% R340 / Day 24% R360 / Day 6% Total Bednights 17.0 million 26.0 million 14.9 million 43% Average Nights 3.7 nights 3.6 nights 3.4 nights -5% Provincial Share of Trips GP: 25% GP: 25% Lim: 27% KZN: 22% Lim: 24% GP: 19% Lim: 22% KZN: 17% KZN: 14% EC: 11% WC: 10% WC: 12% EC: 8% Q Quarterly Tourism Report 57