Rockies and Vancouver Island Circle Fact Sheet

Size: px

Start display at page:

Download "Rockies and Vancouver Island Circle Fact Sheet"

Dwain Horn
5 years ago
Views:

1 Our recipe for a perfect holiday: take Rocky Mountaineer's two most popular routes 2019 Season Add the best Rockies resorts to three nights in Vancouver; and bake for Island time. 10 Days/9 Nights: Calgary - Lake Louise - Jasper - Kamloops - Vancouver - Victoria - Vancouver - Kamloops - Banff - Calgary 1 of 7

2 Click the links for itineraries & departure dates: Rockies & Vancouver Island Circle 10 days / 9 nights - Roundtrip from Calgary Click the links below for Rocky Mountaineer classes of service descriptions: 2019 Season SilverLeaf Service + Hotel Lake Louise - Fairmont Chateau Lake Louise, Fairmont room Jasper - Marmot Lodge Vancouver - Hampton Inn Victoria - Chateau Victoria Banff - Caribou Lodge GoldLeaf Service + Hotel Lake Louise - Fairmont Chateau Lake Louise, Fairmont Lakeview room Jasper - Jasper Park Lodge, Fairmont room Vancouver - Fairmont Waterfront Hotel, Fairmont room Victoria - Fairmont Empress, Fairmont room Banff - Fairmont Banff Springs, Fairmont room GoldLeaf Service + Hotel Lake Louise - Fairmont Chateau Lake Louise, Deluxe Lakeview room Jasper - Fairmont Jasper Park Lodge, Deluxe room Vancouver - Fairmont Waterfront Hotel, Signature Harbour View room Victoria - Fairmont Empress, Harbourview Deluxe room Banff - Fairmont Banff Springs, Deluxe room Accommodation is subject to availability at the time of confirmation. Kamloops, Quesnel and Whistler Kamloops, Quesnel and Whistler accommodation are assigned three days prior to the train departure. Guests will be advised of their accommodations at check-in for the Rocky Mountaineer. Note: There is only one class (moderate) of accommodation in Kamloops, Quesnel and Whistler. Twin/Double Room Rates: Based on two people sharing with either one or two beds in a room. Twin bedded rooms can consist of either two single beds or two double or queen beds. Double-bedded rooms 2 of 7

can consist of either one double, one queen or one king bed. Frequently Asked Questions How far do we travel on the Rocky Mountaineer? Does the Rocky Mountaineer have sleeper cars?

3 can consist of either one double, one queen or one king bed. Frequently Asked Questions How far do we travel on the Rocky Mountaineer? Does the Rocky Mountaineer have sleeper cars? What are the advantages to travelling these routes by rail? What speed does the train travel? Is smoking permitted on the train and in the hotel rooms? Why does the Rocky Mountaineer only operate between April and October? What will the weather be like -and what should I pack? Can children travel on the Rocky Mountaineer? Should I plan connecting transportation on the day of the Rocky Mountaineer's arrival? What wildlife will I see? Are we able to move within the Rocky Mountaineer? What currency should I carry when travelling in Canada and on the train? Are GoldLeaf coaches accessible by wheelchair? Can you address my dietary concerns on-board the train? How far do we travel on the Rocky Mountaineer? We travel about 450 kilometers (280 miles). Does the Rocky Mountaineer travel during the night? The Rocky Mountaineer travels only during the day ensuring you do not miss out on the spectacular scenery. After a day on-board the train, you overnight in either Kamloops or Quesnel and British Columbia. What are the advantages to traveling these routes by rail? 3 of 7

4 There are many unique features to rail travel. You will enjoy an extremely comfortable seat with ample legroom and have the freedom to stretch your legs and enjoy the fresh air while in the vestibules. Combined with attentive service and outstanding commentary, this type of leisurely paced travel will ensure that you know you are on vacation. One of the greatest advantages, however, is the ability to travel through areas simply not accessible by foot, car or motor coach. The routes we travel on are described as engineering marvels and as we follow rushing rivers, pass beside towering waterfalls and ride through spectacular river canyons, you will understand why. What speed does the train travel? The advantage of our train is that we are able to slow down at the most scenic areas to offer you the best viewing and camera opportunities. We call it Kodak speed! While there are areas the train reaches up to 90kph (60mph), our average speed is approximately 50 kph (30mph). Is smoking permitted on the train and in the hotel rooms? To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests and employees, there is no smoking onboard Rocky Mountaineer. This includes the vestibules between the coaches and restroom facilities. The hotels do have limited smoking rooms available so please make sure you indicate your preference to the reservations or travel agent when you book your tour. Why does the Rocky Mountaineer only operate between April and October? We offer all daylight tours meaning you stay overnight in comfortable accommodation in Kamloops and Quesnel, the halfway points of the rail journeys. Travelling during this time of the year ensures that we take full advantage of the daylight hours and the spectacular scenery during the time of year when the regions show their full colours. For those wishing a winter experience onboard the Rocky Mountaineer, we offer a full range of tour options for the month of December. What will the weather be like -and what should I pack? Temperatures vary significantly depending on location, time of day, and season, from a low of 10 C (50 F) to a high of 30 C (90 F). Kamloops and Quesnel, in particular, may be very warm in the summer. Plan to bring a sweater, slacks, and a light topcoat or raincoat, as well as lightweight summer wear. Pack sturdy comfortable shoes, especially if you plan to walk in the mountains. Flat-soled shoes should be worn on the train. Comfortable, casual attire is welcomed on the Rocky Mountaineer and many of our guests carry their sunglasses with them onboard the train. In spring and fall, include a light coat or warm jacket if you're travelling to high altitudes. Can children travel on the Rocky Mountaineer? Yes. However, the Rocky Mountaineer trip is a minimum of two 9-hour days onboard the train, which may be long for some children. The child age is 0-11 years inclusive and child rates apply. What currency should I carry when travelling in Canada and on the train? The currency used in Canada is Canadian dollars. Transactions onboard the train may be paid with travellers checks, VISA, MasterCard, American Express, JCB and Diner's Card. We also accept US currency at close to the current exchange rate, but we recommend that conversion to Canadian dollars take place prior to the train departure. Should I plan connecting transportation on the day of the Rocky Mountaineer's arrival? 4 of 7

5 Passenger rail travel in Canada is subject to unforeseen delays. While the Rocky Mountaineer is treated as a priority by the railways it uses, occasional delays do occur. For that reason, we ask that you please do NOT arrange connecting transportation on the day of your scheduled arrival in any destination. What wildlife will I see? There are wonderful opportunities for viewing wildlife from the train and during your stay in the Canadian Rockies including bear, elk, deer, moose, bald eagles, osprey, salmon, mountain goats and bighorn sheep. However, "wildlife are wild" and as such, sightings are never guaranteed. If you do come into contact with animals please act responsibly, maintain a safe distance and never feed any wild animals. Are we able to move within the Rocky Mountaineer? One of the advantages of train travel is the spacious room afforded to all guests. Are GoldLeaf coaches accessible by wheelchair? We have excellent wheelchair facilities for both services. There are areas where a wheelchair can be secured in place and have very easy access to the wheelchair accessible washrooms. Wheelchair lifters are available at all stations and the GoldLeaf dome coaches are equipped with interior ADA-style elevators. All we ask is that we are informed at the time of booking of the extent of the disability so we can guarantee that all plans are in place to ensure the vacation experience is a pleasant one. Can you address my dietary concerns onboard the train? Absolutely. All we ask is that you provide Rail Plus with 72 hours notice regarding your request. We will do everything possible to make your trip on the train memorable. Payment & Ticketing Conditions Security deposit and final payment A non-refundable 20% security deposit per person is required 5 days after receiving your confirmation invoice. If a deposit is not received Rail Plus holds the right to cancel your booking. Full payment is required at least 70 days prior to departure date. If your balance is not received Rail Plus withholds the right to cancel the booking. Appropriate cancellation charges will apply. Late Bookings made within 70 days of departure require full payment prior to confirmation. Such payment will then be subject to normal cancellation conditions should cancellation occur. We also recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip. Cancellation & Amendments Date changes: Date changes prior to 70 days from departure are subject to a $75 administration fee per booking per change. Date changes within and including 70 days from departure are considered a cancellation and full cancellation fees apply. Name changes: A name change is considered a cancellation and not an itinerary change. Cancellation fees apply. Itinerary changes: One free itinerary change is allowed prior to 70 days from departure. Any further changes will be subject to an administration fee of $35 per booking, per change. Itinerary changes are amendments to hotels, tours and classes of travel. Date and name changes incur fees. Conditions apply. Canadian GST: the GST charge is non-refundable. Prior to final payment: there will be no refund of your security deposit. 5 of 7

6 After final payment: there will be no refund of your security deposit plus additional fees charged by ground operators and hotels. DAYS PRIOR TO DEPARTURE DEPOSIT PER PERSON CANCELLATION FEES PER PERSON % of payment due Loss of deposit 69 days or less 100% of payment due 100% non-refundable Rail Plus Conditions Click here for Rail Plus terms & conditions Extras The following items are not included in the cost of the tour: airfares or meals unless specified, excess baggage, laundry, telephone, gratuities, passports, visas, vaccinations, personal and accident insurance and items of personal nature. Possible Alterations Rocky Mountaineer reserves the right to modify, alter, or substitute all or any part of its services when reasonably necessary or advisable. Should this occur, Rail Plus & Rocky Mountaineer agree to provide the best alternative reasonably available. Every effort will be made to adhere to the specifics shown herein; however, circumstances may necessitate alteration, including the occasional accommodation change from properties listed. Hence, all fares, schedules, itineraries, hours of arrival and departure, air schedules, and special programs are subject to change without notice at any time. Rail Plus & Rocky Mountaineer will not under any circumstances be liable to refund the charges as a result of modification, alteration, or substitution of services, subject only to the limited claims in respect of cancellation by Rocky Mountaineer. Lost Luggage Maximum Liability for loss or damage to personal checked baggage and specialty items is limited to a maximum of $500 CAD per piece of checked luggage. Neither Rail Plus nor Rocky Mountaineer will cover full replacement cost of misdirected or damaged luggage and contents. Liability is restricted to personal luggage consisting of wearing apparel, toilet articles or similar effects for personal use and comfort, as well as articles other than personal luggage, which may be checked and handled in accordance with Rocky Mountaineer's luggage policy. Liability does not apply to carry-on luggage, items transported for or belonging to other persons, or items intended for sale. Rail Plus & Rocky Mountaineer are not liable for damage resulting from over-packing or non-structural damage considered normal wear and tear, such as scratches, scuffs, nicks, missing pull straps, zipper damage, damage to wheels, manufacturers' defects, soils, stains, or spillage. Please contact a Rail Plus representative if you have any questions about the materials you intend to transport. Cancellation by Rocky Mountaineer Rocky Mountaineer may, in its sole discretion, cancel a tour or portion of a tour at any time, including during the course of the tour, and in that event will repay the deposit or charges for the tour or, where appropriate, a reasonable pro rata share thereof. In the event of cancellation of a tour in progress, Rocky Mountaineer will select and make available alternative return transportation by bus or other means from the point of cancellation to the location where the cancelled tour was scheduled to conclude, or the place of its commencement, and reasonable accommodation (if any) required in the course of that return transportation. In no circumstances will Rail Plus or Rocky Mountaineer be liable to provide or pay for any 6 of 7

7 further payment, compensation, transportation, or accommodation including (without restriction) further transportation to your home or any other location. Except as specifically provided in this paragraph, the cancellation of a tour or portion of a tour by Rocky Mountaineer will be subject to the limitation of liability. Insurance It is strongly recommended that you purchase trip cancellation insurance to protect your holiday investment. Should you upgrade the total cost of your Rocky Mountaineer package, make sure you upgrade your insurance coverage to ensure the total amount of your trip is covered. Specific terms, limitations, and conditions apply to all travel policies purchased. Please ensure you understand your policy before you travel. 7 of 7

Golden Circle via Whistler Fact Sheet

Golden Circle via Whistler Fact Sheet Experience the ultimate rail journey through the Canadian Rockies. 2018 Season Overnight in Whistler before journeying to Jasper, Lake Louise and Banff, where there will be plenty of time to shop, explore,