1 / ACTIVITIES 1.1 / Walking trail + Tasting session + Kayaking 7

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2 THE AZORES FOR ALL.. 4 TURNING THE AZORES ACCESSIBLE...5 AZORES NATURE 1 / ACTIVITIES 1.1 / Walking trail + Tasting session + Kayaking / Adapted Van Tours / Full day Sete Cidades / Fogo Lake / Full day Furnas / Fogo Lake / Half day Sete Cidades / Half day Fogo Lake 1.3 / Jeep Safari / Full day Sete Cidades / Full day Sete Cidades / Fogo Lake / Full day Nordeste / Half day Fogo Lake / Half day Sete Cidades 1.4 / Walking Trails / Full day Canário Lake Sete Cidades walking trail / Half day Vista do Rei Sete Cidades walking trail / Half day Serra Devassa walking trail 1.5 / Traditional / Adapted Games 13 2 / SERVICES 2.1 / Canoe rental / Paddle canoes rental / Bike rental / Joellette tour / Beach chair..16 2

3 AZORES CULTURE 1 / ACTIVITIES 1.1 / Cultural tours / Garden tours / Historical tour Ponta Delgada 2 / SERVICES 2.1 / Access ramps / Cultural audioguides 18 3 / TRANSFERS AND PICK-UPS.19 GENERAL CONDITIONS/PAYMENT/BOOKING/ CONTACTS. 20 3

4 THE AZORES FOR ALL Through the brand AZORES FOR ALL, CRESAÇOR a Regional Cooperative of Solidarity Economy is pioneer in the promotion of social and inclusive tourism in the Azores Islands. Since 2005, we have been promoting the democratization of tourism in the Azores, offering information, services and adapted activities to residents and tourists with or without special needs. Being aware that choosing the right destination is the basis of an unforgettable trip, we give priority and pay great attention to all details that matter to all kinds of needs. Whether you are looking for a hotel with adapted room or eager to go hiking on a volcano, our team members will provide you with personalized information to make your trip go smooth with lots of fun and unforgettable moments. We offer our services to individual clients, groups as well as travel agents, tour operators. Besides presenting our services, this guide also encloses general information about the accessibility of transports to and inside the Azores. To turn our clients experience fluid and barrier-free, we also provide assistance, transfers and pickups with adapted equipment... CONTACT US (+351) (+351) turismoinclusivo@cresacor.pt Site 4

Turning the Azores accessible A pluralistic archipelago With nine islands and many different landscapes, colours and textures, the Azores offer an incredible diversity that appeal to all tastes.

5 Turning the Azores accessible A pluralistic archipelago With nine islands and many different landscapes, colours and textures, the Azores offer an incredible diversity that appeal to all tastes. Sea or mountain, blue or green, nature or culture; intense experiences are waiting for you in the Azores! Exploring São Miguel without barriers The Island of São Miguel, where we operate, is the biggest of the archipelago, with 62.1 km in length and 15.8 as its maximal width - and gathers more than the half of the Azorean population ( inhabitants in 2011). Due to its development in terms of infrastructure and to the diversity of services available, this gateway to the Azores is also the most accessible. Azores for All offers assistance in all phases of the journey, provides transfer from and to the airport with an adapted van, counselling in hotels adapted to our clients personal needs and above all organizes adapted activities and excursions. 5

HOW TO GET TO THE AZORES The Azores are made accessible by 9 airlines from 10 countries.

Boston Oakland Providence New York Amsterdão Estocolmo London GETTING AROUND Inter-islands flights operated by Sata.

pt/en Inter-islands ferries operated by Atlânticoline: Assistance to people with reduced mobility. http://www.

com/p t/ CLIMATE The Azores are characterized by their mild climate throughout the year.

From June to October the periods of sunshine are longer and there are higher temperatures.

The average sea temperature ranges between 16ºC in winter and 22ºC in summer. CURRENCY Euro is the currency used.

6 HOW TO GET TO THE AZORES The Azores are made accessible by 9 airlines from 10 countries. Lisboa Porto Funchal Frankfurt Munique Dusseldorf Bruxelas Toronto Montreal Copenhaga Madrid Barcelona Las Palmas Boston Oakland Providence New York Amsterdão Estocolmo London GETTING AROUND Inter-islands flights operated by Sata. Assistance to people with reduced mobility. Inter-islands ferries operated by Atlânticoline: Assistance to people with reduced mobility. en Adapted van and equipment in São Miguel. t/ CLIMATE The Azores are characterized by their mild climate throughout the year. At any time of the year clouds and rain are a possibility. From June to October the periods of sunshine are longer and there are higher temperatures. The average air temperature ranges between 13 C and 22 C. The average sea temperature ranges between 16ºC in winter and 22ºC in summer. CURRENCY Euro is the currency used. Visitors can use ATMs to withdraw money. CLOTHING During the whole year a swimsuit is recommended due to the possibility of bathing in thermal waters and a waterproof coat due to the possibility of rain. From October to November as from March to May light coats and sweaters are advised. From June to September short sleeves and light clothing are advised. For December to February warm clothing is advised. 6

AZORES NATURE 1 / ACTIVITIES 1.1 / Walking trail + Tasting session + Kayaking Duration 05h00 Price 45.

(bread, fresh cheese and white tea). Restored with energy you ll get to appreciate kayaking at the Blue and green lake of Sete Cidades. 1.2

7 AZORES NATURE 1 / ACTIVITIES 1.1 / Walking trail + Tasting session + Kayaking Duration 05h00 Price Insurance, canoes, guide, tasting session of local products, and transfer from and to hotel Pedestrian walk Vista Rei Sete Cidades (7km), followed by a small tasting session of local products (bread, fresh cheese and white tea). Restored with energy you ll get to appreciate kayaking at the Blue and green lake of Sete Cidades. 1.2 / Adapted van tours / Full day Sete Cidades / Lagoa do Fogo Duration 07h30 Price Insurance, guide, entrance to places stated on program and transfer from and to hotel Pico do Carvão viewpoint; Vista do Rei viewpoint; Lagoa de Santiago Viewpoint; Sete Cidades Parish; Ribeira Grande city; Caldeira Velha Interpretation Centre; Lagoa do Fogo viewpoint. 7

1.2.2 / Full day Furnas / Fogo Lake Duration 07h30 Price 60.

Ribeira Grande city; Gorreana s Tea Factory; Pico do Ferro Viewpoint;Lagoa das Furnas; Terra Nostra Garden. 1.2.

8 1.2.2 / Full day Furnas / Fogo Lake Duration 07h30 Price Insurance, guide, entrance to places stated on program and transfer from and to hotel Pico da Barrosa Viewpoint; Lagoa do Fogo viewpoint; Ribeira Grande city; Gorreana s Tea Factory; Pico do Ferro Viewpoint;Lagoa das Furnas; Terra Nostra Garden / Half day Sete Cidades Duration 03h30 Price Insurance, guide, entrance to places stated on program and transfer from and to hotel Vista do Rei viewpoint; Lagoa de Santiago viewpoint; Sete Cidades Parish; Carvão Viewpoint; Escalvado Viewpoint. 8

1.2.4 / Half day Fogo Lake Duration 03h30 Price 30.

from and to hotel Pico da Barrosa Viewpoint; Lagoa do Fogo viewpoint;

3 / Jeep Safari 1.3.1 / Full day Furnas Duration 07h30 Price 55.

Ferro Viewpoint; Lagoa das Furnas; Terra Nostra Garden and Caldeiras

9 1.2.4 / Half day Fogo Lake Duration 03h30 Price Insurance, guide, entrance to places stated on program and transfer from and to hotel Pico da Barrosa Viewpoint; Lagoa do Fogo viewpoint; Caldeira Velha Interpretation Centre; Ribeira Grande City; 1.3 / Jeep Safari / Full day Furnas Duration 07h30 Price Insurance, guide, entrance to places stated on program and transfer from and to hotel Santa Iria viewpoint; Gorreana Tea Factory; Pico do Ferro Viewpoint; Lagoa das Furnas; Terra Nostra Garden and Caldeiras das Furnas (Furnas Lake Calderas). 9

1.3.2 / Full day Sete Cidades / Fogo Lake Duration 07h30 Price 55.

transfer from and to hotel Sete Cidades viewpoints and highlights;

Centre. 1.3.3 / Full day Nordeste Duration 07h30 Price 60.

transfer from and to hotel Pico do Cavalo Viewpoint; Priolo

10 1.3.2 / Full day Sete Cidades / Fogo Lake Duration 07h30 Price Insurance, guide, entrance to places stated on program and transfer from and to hotel Sete Cidades viewpoints and highlights; Ferraria; Lagoa do Fogo viewpoint; Caldeira Velha Interpretation Centre / Full day Nordeste Duration 07h30 Price Insurance, guide,entrance to places stated on program and transfer from and to hotel Pico do Cavalo Viewpoint; Priolo Interpretation Centre; Nordeste Town; Ponta do Sossego and Ponta da Madrugada Viewpoints. 10

1.3.4 / Half day Lagoa do Fogo or Lagoa das Sete Cidades

00 Insurance, guide, entrance to places stated on

Viewpoint; Lagoa do Fogo viewpoint; Caldeira Velha

Viewpoint, Lagoa de Santiago Viewpoint, Sete Cidades

5 / Half day Sete Cidades program, transfer from and to

11 1.3.4 / Half day Lagoa do Fogo or Lagoa das Sete Cidades Duration 03h30 Price Insurance, guide, entrance to places stated on program, transfer from and to hotel Pico da Barrosa Viewpoint; Lagoa do Fogo viewpoint; Caldeira Velha Interpretation Centre; Sete Cidades Vista do Rei Viewpoint, Lagoa de Santiago Viewpoint, Sete Cidades Parish, Escalvado Viewpoint / Half day Sete Cidades Duration 03h30 Price Insurance, guide, entrance to places stated on program, transfer from and to hotel Sete Cidades viewpoints and highlights and a visit to Ferraria. 11

1.4 / Walking Trails 1.4.1 / Full day Canário Lake Sete Cidades walking trail Duration 03h00 Price 50.

Starts near Mata do Canário wood in the western part of the island, reaches Pico da Cruz viewpoint, a hill point that offers a beautiful view over the Sete Cidades lakes, and

00 Insurance, guide, transfer from and to hotel Extension 7,7 km This route is linear and easy-to-reach.

12 1.4 / Walking Trails / Full day Canário Lake Sete Cidades walking trail Duration 03h00 Price Insurance, guide, picnic lunch, transfer from and to hotel Extension 11,8 km This route is linear and easy-to-reach. Starts near Mata do Canário wood in the western part of the island, reaches Pico da Cruz viewpoint, a hill point that offers a beautiful view over the Sete Cidades lakes, and continues to the path that skirts the Blue Lake until getting to Sete Cidades parish / Half day Vista do Rei Sete Cidades walking trail Duration 02h00 Price Insurance, guide, transfer from and to hotel Extension 7,7 km This route is linear and easy-to-reach. It starts at Vista do Rei viewpoint, with starting point on the western side of Sete Cidades caldera, from this point at the right side it s possible to see Caldeira Seca and Sete Cidades lakes and at the left side the western coast of S. Miguel island. After the unpaved path it s easy to reach Sete Cidades parish with just a turn to the right. This trail runs through Protected Landscape area. 12

1.4.3 / Half day Serra Devassa walking trail Duration 02h00 Price 25.

Along the way it enables the view of several lakes, (Lagoa Pau Pique Lake, Lagoa das Éguas and Lagoa Rasa) and crosses an area ranging between 750 and 900 metres in altitude, that s the reason why it

13 1.4.3 / Half day Serra Devassa walking trail Duration 02h00 Price Insurance, guide, transfer from and to hotel Extension 5 km This short circular trail begins and ends opposite the Lagoa do Canário and takes about 2 hours to be completed. Along the way it enables the view of several lakes, (Lagoa Pau Pique Lake, Lagoa das Éguas and Lagoa Rasa) and crosses an area ranging between 750 and 900 metres in altitude, that s the reason why it should be chosen when visibility is good. 1.5 / Traditional / Adapted games Duração 02h00 Preço Inclui Insurance, guide, transfer from and to hotel Note The minimum number of games to be played is 4 There are traditional Portuguese games and adapted games that can we played with conventional tourists and also disabled tourists. Portuguese Traditional Games A Pela; Os Bilros; A Malha; Saltar à Corda I; O Lencinho; Tração de Corda em Linha; Tração da Corda e Corrida; Jogo do Pião I; O Mata; Saltar à Corda II; Berlinde; A cabra Cega; O Bicho; A Cavaquinha; A Raiola; A Pelota; Corrida do Arco; Pela à Parede; Adapted Games Jogo do Pião II; Jogo da Bola I; Barra do Lenço; O Pique-Pique; Jogo da Argola; Jogo da Macaca; Puzzle de formas; Baket de chão; Balões emotions; Simulator of motor and visual disabilities. 13

03h00 07h00 Price 05.00 08.00 13.00 16.00 35.

insurance Maximum capacity 20 people (10 double

2 / Paddle canoes rental Duration 30 min 01h00

14 2 / SERVICES 2.1 / Canoe rental Duration 30 min 01h00 02h30 03h00 07h00 Price Place Sete Cidades Canoe; vest; flippers and insurance Maximum capacity 20 people (10 double canoes) 2.2 / Paddle canoes rental Duration 30 min 01h00 02h30 Price Place Sete Cidades Paddle canoe; vest; flippers and insurance Maximum capacity 2 adults, 2 children 14

2.3 / Bike rental Duration 01h00 02h00 03h00 07h00 Price 08.00 12.00 15.00 25.

15 2.3 / Bike rental Duration 01h00 02h00 03h00 07h00 Price Place Sete Cidades Bike; helmet and insurance Maximum capacity 10 adults bike(5 medium and 5 large) and 3 children bikes 15

2.4 / Joelette tours Duration 02h00 Price 40.

Pick-up This off-road chair allows all visitors,

enjoy the trails of the Island, offering them

5 / Beach chair Duration 01h00 04h00 08h00 Price

16 2.4 / Joelette tours Duration 02h00 Price Place Sete Cidades 2 monitors and insurance, Pick-up This off-road chair allows all visitors, even those with higher level of dependence, to enjoy the trails of the Island, offering them access to breathtaking natural beauties. 2.5 / Beach chair Duration 01h00 04h00 08h00 Price Place Any sand beach in the island, requested by the client 16

AZORES CULTURE 1 / ACTIVITIES 1.1 / Cultural tours 1.1.1 / Garden tours Duration 03h30 Price 30.

Santana Garden and José do Canto Garden 1.

00 Insurance, guide and pick-up at Ponta Delgada Portas da Cidade; São

17 AZORES CULTURE 1 / ACTIVITIES 1.1 / Cultural tours / Garden tours Duration 03h30 Price Insurance, guide and pick-up at Ponta Delgada António Borges Garden; Santana Garden and José do Canto Garden / Historical tour Ponta Delgada Duration 03h30 Price Insurance, guide and pick-up at Ponta Delgada Portas da Cidade; São Sebastião Church; Graça Market; Micaelense Theater; Santa Bárbara Church; Colégio Church; Antero de Quental Garden 17

2 / SERVICES 2.1 / Access ramps Duration 01h00 04h00 08h00 Price 03.00 05.00 10.00 Place Ponta Delgada 2.

00 Place Ponta Delgada Languages Portuguese With the goal to promote the access to culture and leisure to

Institute, a kit, available to rent at the Cultural Tourism Office, composed by a MP4, a city map and a

Ponta Delgada Town Hall, Synagogue Sahar Hassamain, São Brás Fortress, Nossa Senhora da Conceição Church,

18 2 / SERVICES 2.1 / Access ramps Duration 01h00 04h00 08h00 Price Place Ponta Delgada 2.2 / Cultural audioguides Duration 04h00 08h00 Price Place Ponta Delgada Languages Portuguese With the goal to promote the access to culture and leisure to everyone, mainly, to disabled people it s been developed, in partnership with the Ponta Delgada Cultural Institute, a kit, available to rent at the Cultural Tourism Office, composed by a MP4, a city map and a cultural map, where can be read specific information about important places to visit at Ponta Delgada city, on written and audio support. The contents are: Micaelense Theater, Graça Market, São Pedro Church, São Sebastião Church, Portas da Cidade, Ponta Delgada Town Hall, Synagogue Sahar Hassamain, São Brás Fortress, Nossa Senhora da Conceição Church, Convent and Nossa Senhora da Esperança Church, Coliseum, Conceição Palace, António Borges Garden, Public Library and Regional Archive, Antero de Quental Garden, Carlos Machado Museum The Santa Bárbara and Sacred Art Centers and Natural History and Convent Memory. 18

people) PRICE (4 6 people) PRICE (7 8 people) Airport / Ponta Delgada 14.00 09.00 07.00 06.00 Airport / Caloura 17.00 14.00 09.00 08.00 Airport / Furnas 28.00 23.00 14.00 12.

19 3 / TRANSFERS E PICK-UPS The transfer and pick-up service is done with the adapted van, with a maximum capacity of 8 people, excluding the driver. The following table presents the prices of transport per person from Ponta Delgada Airport until the main destinations at São Miguel Island: SERVICE (prices per person) PRICE (1 2 people) PRICE (3 people) PRICE (4 6 people) PRICE (7 8 people) Airport / Ponta Delgada Airport / Caloura Airport / Furnas Airport / Vila Franca Airport / Ribeira Grande Airport / Povoação Airport / Nordeste The adapted van has an electric lifting plate (1.40m long and 1.10 wide), a maximum capacity of 2 wheelchairs + 6 passengers or 1 wheelchair + 7 passengers, and is able to bear 350 kg. For information about other routes, please contact the agency. 19

20 GENERAL CONDITIONS / All activities require a minimum of 2 participants. Individual tours are accepted under price request; / The adapted van carries up to 8 people, excluding the driver. Maximum capacity for 2 wheelchairs, with a lifting plate able to bear 350 kg (771 lb); / Prices with VAT included; / Cresaçor will activate a personal accident insurance for all participants; / Children until 2 years old don t pay. From 2 to 12 years old a 50% discount; / If you are interested in prices for groups or personalized packages please contact us; / CRESAÇOR reserves the right to cancel or change all proposed activities due to weather or safety reasons. As far as possible, we will try to provide an appropriate solution. If the activity does not take place, the client will be fully refunded. PAYMENT Bank transfer Account name: CRESAÇOR Bank: BPI IBAN: PT SWIFT/BIC: BBPIPTPL BOOKING / CONTACTS Manuela Soeiro (+351) (+351) turismoinclusivo@cresacor.pt Site

1 / PACKAGES 1.1 / Nature Package / Active Holidays Package 8

1 / PACKAGES 1.1 / Nature Package / Active Holidays Package 8 1 THE AZORES FOR ALL 4 TURNING THE AZORES ACCESSIBLE A PLURALISTIC ARQUIPELAGO 5 EXPLORE SÃO MIGUEL WITHOUT BARRIERS 5 HOW TO GET TO THE AZORES 6 GETTING AROUND 6 AZORES NATURE 1 / PACKAGES 1.1 / Nature